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CHATBOTUSE CASES

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CHATBOTS

A chatbot is a conversational agent that interacts with usersusing natural language. There are basically two kinds ofchatbots, AI-based chatbots and rule-based chatbot.


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HOW DOES A CHATBOT WORK?

Natural Language Processing (NLP)

layer

Data Storage (Interaction history &

analytics)

Knowledge Base/CMS

(Source content)

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Customer service/support

Automating simple transactions

User engagement & brand awareness

Streamlining social media activity

User retention

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• Chatbots have the potential to automate all the repetitive questions which are time-consuming and have a huge impact on the department’s performance.

• Customers can check account balance or simply ask for a statement of recent transactions using a simple interface with the help of chatbots.

• Chatbots will help with tasks like resolving queries, options to update client KYC, provide information on new schemes and services round the clock.

• https://www.messenger.com/t/yesmpower

BANKING


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• Offering your ecommerce customers ahighly personalized experience of yoursite with the addition of a live chatbotcan help guide them towards the salesfunnel, and ultimately influencing theirbuying decisions.

• Unavailability to handle customer queriesresults in lost sales. This is not a case when you have an 24X7 chatbot.

• A chatbot can help users on FacebookMessenger search through a wide rangeof products by selecting theirspecifications like brand, product category, budget, etc. It acts like as a filter and gives the user the desired product.

• Ex: https://www.messenger.com/t/Titancompanyestore

E-COMMERCE


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• Political parties could easily begin to utilize chatbots to interact with supporters and potential voters.

• Chatbots could become a great tool for voters to find out what a party’s policy for a certain issue, and why.

• A chatbot can educate voters about candidates,nearest voting booth, required identifications and a list of frequently asked questions.

• More interestingly, chatbots can give canvassers a ready and sophisticated tool to answer the publics queries when out in the field.

• Ex: https://www.messenger.com/t/mvoterbot

ELECTION


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MAGAZINE• A magazine Chatbot enables subscribers to read the magazine’s top stories in its interface. It also takes in keyword-based queries depending on the users’ interest such as, "make up tips”, “fashion shows” and displays related content.

• CNN’s news chatbot allows users to message required topics like “Politics” or “Healthcare” and the bot will respond with the related information and stories on the topic. Typically, CNN bot offers 3 options as we start chatting with it, i.e. “ask CNN”, “stories for you” and “top stories”.

• Ex: https://www.messenger.com/t/VogueIndia


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• Chatbots are slowly securing their place in the real estate industry. In fact, many realtors have already started to show their interest in capitalizing on this technology. Chatbots have been identified as one of the strongest marketing tools to interact with visitors.

• With the use of a chatbot, website visitors can easily ask about any property instead of searching for information online. Now, they can conveniently have a conversation with a real estate chatbot and receive reliableinformation faster.

• A structured bot will have options like FAQ’s, view ongoing projects and completed projects.

• Ex: https://www.facebook.com/messages/t/agentreva

REAL ESTATE


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• A food chatbot can help customers order their favorite food from the menu on the Messenger itself. It was not so long ago when people used to order food by calling restaurants, then they were facilitated by online food ordering websites and apps. Recently, the emergence of AR food apps has taken this industries by storm.

• An AR food app can help restaurants and food providers to reduce personnel costs, labor costs, human errors, and improve their overall customer service experience.

• Ex: https://m.me/20534666726

FOOD


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LIFE INSURANCE

• A chatbot can address a policyholder's queries such as policy details, requests for premium receipts, and other statements.

• A chatbot can be available 24/7 with an objective to provide responses to frequently asked questions with minimal efforts on the customer's part.

• Life insurance bots could act as a financial guide to help users choose the most suitable plans and solutions based on their requirements.

• Web-based chatbot: https://www.bajajallianz.com/Corp/general-insuran


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• Healthcare has become an attractive market for companies developing chatbotapplications for patients and clinicians.

• The majority of current and emerging usecases appear to focus on checking patientsymptoms. Specifically, natural languageprocessing is used to help diagnose a userbased on the symptoms he or she provides.

• Healthcare chatbots currently seem to be a mix of both patient-only (apps that help apatient track and make sense of health data)and patient-clinician applications (apps thatconnect the two groups, for diagnosis, treatment, etc)

• Ex: https://www.messenger.com/t/Symptomatehttps://www.messenger.com/t/theGYANT

HEALTHCARE


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Copyright SITSL 2019cPlease note that this is not a legal document. This document with all the information provided, is intended solely for marketing and branding purpose. It has no legal standing.

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use cases chatbot - sitsl.iomarket for companies developing chatbot applications for patients and...

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