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© Marshall School of Business Tests_Avoiding_Issues_BB91.docx 4/25/17 Page 1 of 5 USC Marshall School of Business Marshall Information Services Blackboard 9.1 Avoiding Issues with Online Tests Blackboard tests are a great way to administer a test but there are some test options and external technologies that can cause your test to go badly. This guide is designed to assist you in avoiding Blackboard test issues. Advice for Faculty on Blackboard Tests Do Not Check “Force Completion” When setting test options, do not check “Force Completion”. Force Completion is intended to prevent cheating by automatically submitting the test should a student navigate away from a test; however, it has its downside too. For example, should a student’s internet connection be interrupted or they accidently close their browser, their incomplete test will automatically be submitted. Do Not Use “Short Answer” Questions (Use Essay Instead) When creating your test, use “Essay” type questions instead of “Short Answer”. In early 2017, issues with short answer questions began to appear after a change in Chrome. Do Check “All At Once” When setting test options, do check “All at Once”. Checking “One at a Time Prohibit Backtracking” has caused issues in the past. For example, a student loses their connection or submits the question accidently. Do Know how to allow a Student Back into a Test that has Locked them Out Should technical issues prevent a student from talking a test, the instructor can allow them to get back into a by making a “Test Availability Exception”. This is performed under “Edit Test Options”. The instructor will need to add the user as an exception, specify “multiple attempts”, and set a time and date range the test is available for them.

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Page 1: USC Marshall School of Business Blackboard 9 · USC Marshall School of Business Marshall Information Services Blackboard 9.1 Avoiding Issues with Online Tests Blackboard tests are

©MarshallSchoolofBusiness Tests_Avoiding_Issues_BB91.docx 4/25/17 Page1of5

USC Marshall School of Business Marshall Information Services

Blackboard 9.1 Avoiding Issues with Online Tests

Blackboardtestsareagreatwaytoadministeratestbuttherearesometestoptionsandexternaltechnologiesthatcancauseyourtesttogobadly.ThisguideisdesignedtoassistyouinavoidingBlackboardtestissues.

Advice for Faculty on Blackboard Tests

DoNotCheck“ForceCompletion”Whensettingtestoptions,donotcheck“ForceCompletion”.ForceCompletionisintendedtopreventcheatingbyautomaticallysubmittingthetestshouldastudentnavigateawayfromatest;however,ithasitsdownsidetoo.Forexample,shouldastudent’sinternetconnectionbeinterruptedortheyaccidentlyclosetheirbrowser,theirincompletetestwillautomaticallybesubmitted.

DoNotUse“ShortAnswer”Questions(UseEssayInstead)Whencreatingyourtest,use“Essay”typequestionsinsteadof“ShortAnswer”.Inearly2017,issueswithshortanswerquestionsbegantoappearafterachangeinChrome.

DoCheck“AllAtOnce”Whensettingtestoptions,docheck“AllatOnce”.Checking“OneataTimeProhibitBacktracking”hascausedissuesinthepast.Forexample,astudentlosestheirconnectionorsubmitsthequestionaccidently.

DoKnowhowtoallowaStudentBackintoaTestthathasLockedthemOutShouldtechnicalissuespreventastudentfromtalkingatest,theinstructorcanallowthemtogetbackintoabymakinga“TestAvailabilityException”.Thisisperformedunder“EditTestOptions”.Theinstructorwillneedtoaddtheuserasanexception,specify“multipleattempts”,andsetatimeanddaterangethetestisavailableforthem.

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Place“FileResponse”QuestionsattheEndoftheTestIfyouwantstudentstoattachafile(e.g.,adataset),usethe“FileResponse”questiontypeandmakeittheverylastquestionintheexam.HavingtheFileResponsequestionasthelastquestionwillensurethatalltheotherresponsesaresavedasthestudentnavigatesthetest.Also,besuretotellyourstudentstoclosethefilebeforetheysubmitit.Submittinganopenfilecansometimesnotsubmitatall.

AvoidWirelessOverloadinaClassroom–AirplaneModeforunusedDevicesBeawarethatUSCwirelessmaybecomeoverloadedwhengivinganexaminaclassroom.Ifthisoccurs,askingstudentstoputmobiledevicestheyarenotcurrentlyusingintoairplanemodemightresolvetheissue.

Thisiconindicatesthecolumnishiddenfromstudents.

DoKnowhowtoHideGradesfromStudentsWhentestscontainquestionsthatareself-grading(multiplechoice,true/false,etc.),astudentcanviewtheirscoreinthe“MyGrades”arearightaway.Ifyouwouldliketopreventstudentsfromseeingtheirownscores,youshouldhidethetestcolumnfromthemintheGradeCenterusing“HidefromStudents(on/off)”.TheGradeCenterisunder“ControlPanel”.

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DoNotDeleteTestsWhenyoudeleteatest,youriskdeletingstudentresponsestothetestandtheirscoresintheGradeCenter.Instead,youcanalwayshidethetesticonfromstudentshidethetestresultscolumnintheGradeCenter,andremovetestresultsfromanycalculatedtotalcolumnsintheGradeCenter.Whendeleting,BlackboarddoesgiveyoutheoptionofpreservingthescoresintheGradeCenterBUT;thestudent’sresponsesarestillremoved.Thismeansthatifastudenthasanissueaboutoneoftheirresponsesyoucannotpulluptheirtesttoseehowtheyresponded;onlytotalpointsawardedisretained.Further,ifyourtestcontainsquestionsthatarenotauto-graded(e.g.essayquestions),andyouhavenotgradedthemyet,thestudent’sresponsetotheessayisdeleted.IfyoureallyfeeltheneedtodeleteatestthenwestronglyurgeyoutocontactBlackboardSupportbeforedoingso.Theyareat(213)740-5555option2.

Ifusing“ItemAnalysis”thenDoNotuseBlockRandomizationIfyouuseItemAnalysistoanalyzeyourtestsresults,thendonotdesignyourtestsusingBlockRandomization.BlockRandomizationwillpreventItemAnalysisfromgatheringmeaningfuldata

Notethat“RandomizeQuestions”(withinTestOptions)isokaytousewithItemAnalysis.

DoNotDeleteLeftMenuChoicesDeletingachoiceontheleftmenuremovesanycontentitcontains.Use“HideLink”instead.

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Advice for Students Taking a Blackboard Test ThissectioncontainsadviceforstudentswhentakingaBlackboardtest.

UseChrome,FirefoxorSafari–NeverInternetExplorerUseChrome,Firefox,orSafariwhentakingaBlackboardtest.IssueshavebeenreportedwithotherbrowsersandBlackboardtests.

UseaLaptoporDesktop–NeveraMobileDeviceUseeitheraWindowsorMaclaptopordesktopwhentakingthetest.Mobiledevices(pads,phones,tablets)tendtocauseissueswiththetest.

IfPossible,useaWiredConnectionoveraWirelessConnectionIfpossible,useawiredconnectionoverawirelessconnection.Wirelessconnectionscansometimeslosetheirsignalmakinggettingbackintoatestproblematic.

SaveasYouGoWhenyouclickachoiceinthenextquestion,Blackboardwillsometimessavetheansweraboveitforyoubuttobeonthesafeside,click“SaveAnswer”aftereachquestion.

AvoidTimeoutsbyClicking“SaveAnswer”PeriodicallyClickinganswerchoicesandhitting“Save”isregisteredasactivityonmostbrowsersbuttypinginanessaytestboxisnot.Therefore,wesuggestyouclick“SaveAnswer”periodicallytoavoidBlackboardtimingyouout.

Ideally,TurnoffPop-upBlockersPop-upblockerscancauseissuesontests.EitherturnthemofforaddBlackboardasatrustedsite.(https://blackboard.usc.edu)

TypeLongEssayResponsesinaWordProcessorFirstItwouldbeunfortunateifyoulostyourinternetconnectioninthemiddleoftypingtheresponsetoalongessayquestion.WerecommendtypingyourresponseinawordprocessorandthenpastingyourtestintotheBlackboardessaybox.

NeverClicktheseButtonswhenTakingaTestNeverperformanyoftheactionsbelowwhentakingatest.Thisincludesclickingthebuttonsortheirkeyboardequivalentsifapplicable.Theycancauseanynumberofissues.

Don’tPressBackspace

Don’tPressEnter/Return

Don’tPressRefresh

Don’tDoubleClick

Chrome Firefox Safari

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CloseFilesbeforeSubmittingThemForteststhatrequireyoutosubmitafile,besuretosaveandclosethefilepriortosubmittingit.WhenyousubmitanopenfileitwillappeartobeacceptedbyBlackboardbutsubmittinganopenfilecancauseablankfiletobesubmittedornoneatall.

BeSuretoSubmitYourTestwhenCompleteAttheendoftheexam,besuretoclick“SaveandSubmit”tosendthecompletedexamtotheinstructor.Anddon’tdoubleclickit!

CopyExamConfirmationAttheendoftheexam,youmightwanttotakeascreenshotoftheconfirmationjustincaseanythinggoeswrong.


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