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TRANSCRIPT
13TH ANNUAL
STEVIE®AWARDSFOR SALES & CUSTOMER SERVICE
Awards Banquet and PresentationsFriday, February 22, 2019
Caesars Palace • Las Vegas, Nevada
US$10.00
PROGRAM SPONSORS
Welcome to the 13th annual Stevie® Awards for Sales & Customer Service, the world’s top honorsfor business development, sales, contact center and customer service professionals.
This year the program received more than 2,700 nominations, an increase of 8% over 2018, fromorganizations in 45 nations.
From November 2018 through early January this year, more than 150 professionals around theworld reviewed, rated and commented on the nominations. Just about 34% of the nominations considered received average scores high enough to qualify as Finalists, all of which will be recognizedtonight as Gold, Silver or Bronze Stevie Award winners. All of the judges are acknowledged in thisprogram. We can’t run a successful awards program without our volunteer judges, and we can’t thankthem enough for their participation.
Stevie Awards competitions receive more than 12,000 nominations each year from organizations of every type in more than 70 nations. This spring we’re accepting entries for the 6th annual Asia-Pacific Stevie Awards, The 17th Annual American Business Awards®, The 16th AnnualInternational Business Awards®, and the fourth edition of the Stevie Awards for Great Employers. I invite you to learn more about these and our other competitions at www.StevieAwards.com.
Thank you for participating in the 13th annual Stevie Awards for Sales & Customer Service, andfor joining us this evening. Best wishes for continued success!
Cordially,
Michael GallagherPresident, The Stevie Awards
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Program ContentsBanquet and Presentations Agenda 3Business Development Awards Categories 5Customer Service Success Awards Categories 5New Product & Service Awards Categories 5Sales Distinction Awards Categories 7Solution Provider Awards Categories 7Sales Achievement Awards Categories 7Sales Individual Awards Categories 9Sales Team Awards Categories 9Customer Service & Contact Center Achievement Awards Categories 11
Customer Service & Contact Center Individual Awards Categories 11
Customer Service & Contact Center Team Awards Categories 13
People’s Choice Stevie Awards forFavorite Customer Service 13
Customer Service Department Awards Categories 15
Grand Stevie Award Presentations 15
Judging Committees 17
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Banquet and Presentations Agenda
5:15 pm Awards presentations in this order
Business Development Awards Categories
Customer Service Success Awards Categories
New Product & Service Awards Categories
Sales Distinction Awards Categories
Solution Provider Awards Categories
6:00 pm Reception
7:00 pm Dinner
7:30 pm Awards presentations in this order
Sales Achievement Awards Categories
Sales Individual Awards Categories
Sales Team Awards Categories
Customer Service & Contact Center Achievement Awards Categories
Customer Service & Contact Center Individual Awards Categories
Customer Service & Contact Center Team Awards Categories
Presentation of the People’s Choice Stevie® Awards for Favorite Customer Service
Customer Service Department Awards Categories
Presentation of the Grand Stevie® Award Trophies
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5:15 PM CEREMONY
BUSINESS DEVELOPMENT AWARDS CATEGORIESBusiness Development Executive of the YearBusiness Development Professional of the YearBusiness Development Achievement of the Year — Financial Services IndustriesBusiness Development Achievement of the Year — Services IndustriesBusiness Development Achievement of the Year — Technology IndustriesBusiness Development Achievement of the Year — Transportation IndustriesBusiness Development Achievement of the Year — All Other Industries
CUSTOMER SERVICE SUCCESS AWARDS CATEGORIESCustomer Service Success — Business Service IndustriesCustomer Service Success — Financial Service IndustriesCustomer Service Success — Other Service IndustriesCustomer Service Success — Technology IndustriesCustomer Service Success — All Other Industries
NEW PRODUCT & SERVICE AWARDS CATEGORIESBusiness Intelligence Solution — NewBusiness Intelligence Solution — New VersionCollaboration Solution — NewCollaboration Solution — New VersionContact Center Solution — NewContact Center Solution — New VersionCRM Suite — Enterprise — NewCRM Suite — Enterprise — New VersionCRM Suite — Midmarket — NewCRM Suite — Midmarket — New VersionIncentive Management Solution — NewIVR or Web Service Solution — NewIVR or Web Service Solution — New VersionMarketing Solution — NewMarketing Solution — New VersionRelationship Management Solution — NewRelationship Management Solution — New VersionSales Automation Solution — NewSales Automation Solution — New VersionSales Enablement Solution — NewSales Enablement Solution — New VersionSales & Marketing Mobile Application — NewSales & Marketing Mobile Application — New VersionSales Performance Management Solution — NewSales Performance Management Solution — New VersionCustomer Service Training Product of the YearSales Training Product of the Year
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SALES DISTINCTION AWARDS CATEGORIESSales Distinction of the Year — Computer ServicesSales Distinction of the Year — Computer SoftwareSales Distinction of the Year — Consumer Products & ServicesSales Distinction of the Year — Distribution & TransportationSales Distinction of the Year — Financial ServicesSales Distinction of the Year — Healthcare, Pharmaceuticals, and Related IndustriesSales Distinction of the Year — Hospitality & TourismSales Distinction of the Year — Industrial & ManufacturingSales Distinction of the Year — ServicesSales Distinction of the Year — All Other Industries
SOLUTION PROVIDER AWARDS CATEGORIESSales Consulting Practice of the YearSales Training Practice of the YearSales Outsourcing Provider of the YearIncentive, Rewards, or Recognition Provider of the YearCustomer Service or Call Center Consulting Practice of the YearCustomer Service or Call Center Training Practice of the YearSales or Customer Service Solutions Technology Partner of the YearContact Center or Customer Service Outsourcing Provider of the YearLeadership or Management Training Practice of the Year
7:30 PM CEREMONY
SALES ACHIEVEMENT AWARDS CATEGORIESAward for Innovation in Sales — Business Services IndustriesAward for Innovation in Sales — Other Service IndustriesAward for Innovation in Sales — Technology IndustriesAward for Innovation in Sales — All Other IndustriesBest Use of Technology in SalesDemand Generation Program of the YearInbound Marketing Program of the YearOutbound Marketing Program of the YearSales Diversity and Inclusivity Initiative of the YearSales Growth Achievement of the YearSales Meeting of the YearSales Process of the YearSales Recruitment Initiative of the YearSales Training or Coaching Program of the Year — Business Services Industries
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SALES ACHIEVEMENT AWARDS CATEGORIES—ContinuedSales Training or Coaching Program of the Year — Other Service IndustriesSales Training or Coaching Program of the Year — Technology IndustriesSales Training or Coaching Program of the Year — All Other IndustriesSales Turnaround of the YearSocial Selling Initiative of the Year
Presentation of the Sales Partnerships Award for Ethics in Sales
SALES INDIVIDUAL AWARDS CATEGORIESSPONSORED BY VALUESELLING ASSOCIATES
Senior Sales Executive of the YearWorldwide Sales Executive of the YearNational Sales Executive of the YearSales Director of the YearSales Manager of the YearSales Operations Professional of the YearSales Training or Education Professional of the YearSales Representative of the Year — Business Services IndustriesSales Representative of the Year — Other Services IndustriesSales Representative of the Year — Technology IndustriesSales Representative of the Year — All Other IndustriesWoman of the Year in Sales
Presentation of honorary Gold Stevie® Awards by ValueSelling Associates
SALES TEAM AWARDS CATEGORIESAccount Management Team of the YearGlobal Sales Team of the YearNational Sales Team of the YearField Sales Team of the YearInside or Telesales Team of the YearOnline Sales Team of the YearSales Support Team of the Year — Business Services IndustriesSales Support Team of the Year — Other Service IndustriesSales Support Team of the Year — Technology IndustriesSales Operations Team of the YearVirtual Technology Sales Enablement and Pre-sales Team of the YearSales Management Team of the Year
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CUSTOMER SERVICE & CONTACT CENTER ACHIEVEMENT AWARDS CATEGORIESAward for Innovation in Customer Service — Computer IndustriesAward for Innovation in Customer Service — Financial Services IndustriesAward for Innovation in Customer Service — Other Service IndustriesAward for Innovation in Customer Service — Telecommunications IndustriesAward for Innovation in Customer Service — All Other IndustriesBest Customer Feedback StrategyBest Customer Satisfaction StrategyBest Return on Customer Service InvestmentBest Use of Customer InsightBest Use of Technology in Customer Service — Computer IndustriesBest Use of Technology in Customer Service — Financial Services IndustriesBest Use of Technology in Customer Service — Other Service IndustriesBest Use of Technology in Customer Service — Telecommunications IndustriesBest Use of Technology in Customer Service — All Other Industriese-Commerce Customer Service Award — Computer Industriese-Commerce Customer Service Award — Other Service Industriese-Commerce Customer Service Award — All Other Industries
CUSTOMER SERVICE & CONTACT CENTER INDIVIDUAL AWARDS CATEGORIESFront-Line Customer Service Professional of the Year — Business Services IndustriesFront-Line Customer Service Professional of the Year — Financial Services IndustriesFront-Line Customer Service Professional of the Year — Other Service IndustriesFront-Line Customer Service Professional of the Year — Technology IndustriesFront-Line Customer Service Professional of the Year — All Other IndustriesBack-Office Customer Service Professional of the Year — Financial Services IndustriesBack-Office Customer Service Professional of the Year — Other Service IndustriesBack-Office Customer Service Professional of the Year — All Other IndustriesYoung Customer Service Professional of the Year — Business Services IndustriesYoung Customer Service Professional of the Year — Financial Services IndustriesYoung Customer Service Professional of the Year — Other Service IndustriesYoung Customer Service Professional of the Year — Technology IndustriesYoung Customer Service Professional of the Year — All Other IndustriesCustomer Service Manager of the YearCustomer Service Leader of the YearContact Center Professional of the YearContact Center Manager of the YearContact Center Leader of the YearWoman of the Year in Customer Service
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CUSTOMER SERVICE & CONTACT CENTER TEAM AWARDS CATEGORIESCustomer Service Team of the Year — Recovery Situation — Financial Services IndustriesCustomer Service Team of the Year — Recovery Situation — Other Service IndustriesCustomer Service Team of the Year — Recovery Situation — Technology IndustriesCustomer Service Team of the Year — Recovery Situation — All Other IndustriesCustomer Service Complaints Team of the Year — Financial Services IndustriesCustomer Service Complaints Team of the Year — Other Service IndustriesCustomer Service Complaints Team of the Year — All Other IndustriesFront-Line Customer Service Team of the Year — Business Services IndustriesFront-Line Customer Service Team of the Year — Financial Services IndustriesFront-Line Customer Service Team of the Year — Other Service IndustriesFront-Line Customer Service Team of the Year — Technology IndustriesFront-Line Customer Service Team of the Year — All Other IndustriesBack-Office Customer Service Team of the Year — Business Services IndustriesBack-Office Customer Service Team of the Year — Financial Services IndustriesBack-Office Customer Service Team of the Year — Other Service IndustriesBack-Office Customer Service Team of the Year — Technology IndustriesBack-Office Customer Service Team of the Year — All Other IndustriesContact Center of the Year (Up to 100 Seats) — Financial Services IndustriesContact Center of the Year (Up to 100 Seats) — Other Service IndustriesContact Center of the Year (Up to 100 Seats) — Technology IndustriesContact Center of the Year (Up to 100 Seats) — All Other IndustriesContact Center of the Year (Over 100 Seats) — Financial Services IndustriesContact Center of the Year (Over 100 Seats) — Other Service IndustriesContact Center of the Year (Over 100 Seats) — Technology IndustriesContact Center of the Year (Over 100 Seats) — All Other IndustriesCustomer Service Management Team of the YearCustomer Service Training Team of the Year — Business Services IndustriesCustomer Service Training Team of the Year — Financial Services IndustriesCustomer Service Training Team of the Year — Other Service IndustriesCustomer Service Training Team of the Year — Technology IndustriesCustomer Service Training Team of the Year — All Other Industries
PRESENTATION OF THE PEOPLE’S CHOICE STEVIE® AWARDS FOR FAVORITE CUSTOMER SERVICE
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CUSTOMER SERVICE DEPARTMENT AWARDS CATEGORIESCustomer Service Department of the Year — Airlines, Distribution & TransportationCustomer Service Department of the Year — Computer HardwareCustomer Service Department of the Year — Computer ServicesCustomer Service Department of the Year — Computer Software — Up to 100 EmployeesCustomer Service Department of the Year — Computer Software — 100 or More EmployeesCustomer Service Department of the Year — Consumer Products & ServicesCustomer Service Department of the Year — Financial Services — Up to 100 EmployeesCustomer Service Department of the Year — Financial Services — 100 or More EmployeesCustomer Service Department of the Year — Healthcare, Pharmaceuticals, and Related IndustriesCustomer Service Department of the Year — Public Services & EducationCustomer Service Department of the Year — RetailCustomer Service Department of the Year — TelecommunicationsCustomer Service Department of the Year — All Other Industries
PRESENTATION OF THE GRAND STEVIE® AWARD TROPHIES
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Congratulations to allStevie® Award Winners!
2019 Asia-Pacific Stevie® Awards
This Stevie Award program recognizesachievement at organizations in the 29 nations of the Asia-Pacific region.
Final Entry Deadline: March 8, 2019
2019 International Business Awards®
The world’s top business awards program,open to all organizations worldwide.
Early-bird Entry Deadline: April 10, 2019
2019 American Business Awards®
The top business awards program in theU.S.A., recognizing achievement in everyfacet of the workplace.
Final Entry Deadline: March 13, 2019
Upcoming Stevie® Awards Deadlines
Learn More and Enter at www.StevieAwards.com
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Judging CommitteesJudging of the 2019 Stevie® Awards for Sales & Customer Service was conducted in November 2018 – January 2019 bymore than 150 professionals worldwide. Their average scores determined the Finalists, and the Gold, Silver and BronzeStevie-winner placements among the Finalists to be revealed tonight.
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CUSTOMER SERVICE/CONTACT CENTERACHIEVEMENT & CUSTOMER SERVICE SUCCESSAWARDS JUDGES
CHAIR:
Jamie NussVice President of Customer SuccessOfferpadPhoenix, Arizona, United States
COMMITTEE:
Mark Brody, CEO, Brohawk Solutions, LLC, Round Rock, Texas, United States
Christina Brown, Vice President, Client Experience,Verified Volunteers, A Sterling Talent Solutions Company, Fort Collins, Colorado, United States
Sinem Çöplüoglu, Call Center Customer Experience Management Leader, Yapı Kredi Bank A.S., Istanbul, Kocaeli, Turkey
Laura Cunningham, NetApp Support Site Product Owner,NetApp, Durham, North Carolina, United States
Brad Ehly, Vice President Community Support, Ring, Phoenix, Arizona, United States
Paul Engel, Customer Experience Manager, BlackBerry,Toronto, Ontario, Canada
Gary Fewkes, Director of Customer Service Operations, Traeger Pellet Grills, LLC, Salt Lake City, Utah, United States
Joe Ginetti, Senior Manager — Service Delivery North America, Bose,Framingham, Massachusetts, United States
Soner Gumus, Quality and Customer Services Director, Kaleseramik,Canakkale Kalebodur Seramik Sanayi A.S., Istanbul, Turkey
Kala Jarugumilli, Sr. Manager, Customer Success Operations,NetApp, Sunnyvale, California, United States
Dr. Nezar Kamal, MBA, PhD, Marketing Manager,Golden Bee Trading LLC, Dubai, United Arab Emirates
Lynn Kiser, Sr. Manager, Customer Contact Center, MedCost,Winston-Salem, North Carolina, United States
Amine Kiwan, eCom Supervisor, DHL Express, Beirut, Lebanon
Gangadhar Krishna, Founder, delightingcustomers.com, Dubai, United Arab Emirates
Rowena Maxwell, Managing Director, Accenture, London, United Kingdom
Anupama Menon, Senior Manager, Project/Program Management,Dell Technologies Ltd., Bangalore, Karnataka, India
Philippe Mesritz, Vice President, Global Support Services, Lithium + Spredfast (A Vista Company), Georgetown, Texas, United States
Ann Moreth, Senior Customer Service Engagement Manager, UPMC Health Plan, Pittsburgh, Pennsylvania, United States
Richard Myers, Vice President of Customer Support, Linode, LLC,Philadelphia, Pennsylvania, United States
Tommy Normoyle, Director, Global Operations, Support Infrastructure, Oracle Hospitality, Galway, Galway, Ireland
Amy Novak, Senior WFM Consultant, Teleopti, Denver, Colorado, United States
Julius Orayo, Regional Head of Projects, Jubilee Insurance Company of Kenya Ltd., Nairobi, Kenya
Leslie Phillips, Global Communications Director, GoDaddy,Scottsdale, Arizona, United States
Dennis Reno, Vice President, Global Customer Success & Support,OneLogin, Inc., San Francisco, California, United States
Jacqueline Rushin, Managing Principal, Rich Rush Enterprises,Fayetteville, Georgia, United States
Elizaveta Rybinskaya, Head of Telesales, Home Credit China,Heping District, Tianjin, China
Jonathan Sanchez, Marketing Manager, Americas, Sitel Group,Miami, Florida, United States
Melda Sofuoglu, Senior Manager of Service Operations, Vodafone Turkey, Istanbul, Turkey
Calvin St Juste, COO Global Fraud, Morgan Stanley,Ellicott City, Maryland, United States
Neal Topf, President, Callzilla, Miramar, Florida, United States
Sunil Wadhwa, Senior Vice President, Global Customer Services,Druva, Sunnyvale, California, United States
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Judging CommitteesCUSTOMER SERVICE/CONTACT CENTER INDIVIDUAL &BUSINESS DEVELOPMENT AWARDS JUDGES
CHAIR:
Vanessa BrangwynChief Customer OfficerAchieversToronto, Ontario, Canada
COMMITTEE:
Tirupathi Anand, Chief Strategist, Leap Business Excellence Advisory FZE, Dubai, United Arab Emirates
Jessica Ash, Business Development and Strategy, Broadridge Advisor Solutions, Fort Wayne, Indiana, United States
Muhammad Azhar, Former Chief Operating Officer, TPL Trakker,Hoover, Alabama, United States
Sam Baddeley, Business Improvement Manager, Kuoni Global Travel Services, London, United Kingdom
Kristyn Emenecker, Senior Vice President, Product Strategy Group,Verint, Melville, New York, United States
Jennifer Franklin, Vice President, Enterprise Sales, League,Toronto, Ontario, Canada
Agnes Gervacio, Managing Director, CEO Advisors, Inc., Makati City, Manila, Philippines
Jim Iyoob, Chief Customer Officer, Etech Global Services,Nacogdoches, Texas, United States
Andreea Leonte, Head of Brand, Asana Rebel, Berlin, Germany
Alycia Mitchell, Senior Marketing Manager, Sucuri, Victoria, British Columbia, Canada
Joe Steuter, Vice President, Marketing Communication, Carson Group, Omaha, Nebraska, United States
Rochelle Sutton, Specialist, Customer Experience Management,Accenture, Tarvin, Chester, United Kingdom
Vipul Tandon, President, East Region, Cummins, Inc., Detroit, Michigan, United States
Will Tarrant, Co-Founder & Managing Partner, Service Metrics Group, Plano, Texas, United States
Nicky Tombs, FCMA FFA CGMA, Finance Business Partner, Mr Green Ltd., Sliema, Malta
Vincent Vanden Bossche, Senior Consultant, Call Communications.eu, Brussels, Belgium
Charles White, Principal Administrator, International Relations Officer (retired), European Commission, Brussels, Belgium
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Judging CommitteesCUSTOMER SERVICE/CONTACT CENTER TEAMAWARDS JUDGES
CHAIR:
Rob SiefkerSenior Director of Customer LoyaltyZappos.comLas Vegas, Nevada, United States
COMMITTEE:
Kim Beyrent, Director of Customer Support, Rocket Matter, Boca Raton, Florida, United States
Jeanne Bliss, President, CustomerBliss, Bellevue, Washington, United States
Elaine Buxton, President, Confero Inc., Cary, North Carolina, United States
Pembe Candaner, President & Co-Founder, JobzMall, Irvine, California, United States
Lucia Caron, Manager, Customer Operations, Verint Systems Inc.,Herndon, Virginia, United States
Joe Cherian, Regional Vendor Manager, Vonage, Chennai, Tamil Nadu, India
Anaida Deti, CEO, DentalX, Toronto, Ontario, Canada
Jennifer Gogol, Customer Service Contact Center Manager,City of Toledo, Toledo, Ohio, United States
J Israel Greene, Certified Leadership Teacher & Coach, Israel Greene, LLC, Chicago, Illinois, United States
Irina Iftenie, Customer Service Director, DHL Express Romania,Bucharest, Romania
Eduardo Jordan, Director, Ed Jordan Inc./CEC, Cary, North Carolina, United States
Tony Keesee, Vice President, Support Services, VPay, Plano, Texas, United States
Joshua Kelley, Manager, Training, MTM, Inc., Minneapolis, Minnesota, United States
Tony McGuinness, Head of Customer Boarding, sales-i, Solihull, West Midlands, United Kingdom
William O’Keeffe, Vice President, Global Support, Rapid7,Burlington, Massachusetts, United States
Jeanette Ramey, Contact Center Manager, MAC Property Management, Northlake, Illinois, United States
James Rischar, Senior Vice President, Services & Support,OneCause, Indianapolis, Indiana, United States
Toni Roberts, Vice President, Customer Service & Operations, Delta Dental of Michigan, Farmington Hills, Michigan, United States
Rohan Shende, Advisory Manager —Technology Transformation, Ernst & Young, LLP, Princeton, New Jersey, United States
Manfred Stockmann, Specialist for Personal & Service Excellence,C.M.B.S. Beratung & Coaching, Olching, Bayern, Germany
Doug Storbeck, Director of Operations, Leadpages, Minneapolis, Minnesota, United States
Joshua Strahler, Support Center Manager, Network Alliance,Parkersburg, West Virginia, United States
Özge Tekalp, Head of Contact Center, Türk Ekonomi Bankasi A.S.,Istanbul, Turkey
Thomas Thürling, Team Leader, National Markets, Badische Zeitung, Bad Krozingen, Baden-Württemburg, Germany
Kathy Townend, Senior Manager, Corporate Marketing, Mitchell International, San Diego, California, United States
Lori Van Dyke, Senior Manager of Customer Care, Access One, Inc., Chicago, Illinois, United States
Brian Zotti, Senior Vice President, i-CAN Consulting, San Francisco, California, United States
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Judging CommitteesCUSTOMER SERVICE DEPARTMENT AWARDS JUDGES
CHAIR:
Tunde HubinaVice President, Customer Care & ExperienceLiberty GlobalLuxembourg City, Luxembourg
COMMITTEE:
Amina Abosekena, Manager, Dubai Health Authority, Dubai, United Arab Emirates
Bilal Asci, Director of Customer Experience, n11.com, Istanbul, Turkey, United States
Susan Brown, Vice President, Customer Service, Bunge North America, Chesterfield, Missouri, United States
Alan Dowler, Operations Manager, Hamilton Jewelers, Princeton, New Jersey, United States
Richard Feinberg, Professor, Department of Consumer Sciencesand Retailing, Purdue University, West Lafayette, Indiana, United States
Chris French, EVice President, Customer Success, Globoforce,Southborough, Massachusetts, United States
Oliver Ginsburg, Head of Customer Support, AND CO, New York, New York, United States
Angela Harris, Senior Vice President, Client Services, The Church Pension Group, New York, New York, United States
Sandra Hill-Lynch, Account Manager, Business Communications,John Hancock Financial Services, Boston, Massachusetts, United States
Phillip Horvath, Senior Vice President, Professional Services,Merchant Partners LLC, Redmond, Washington, United States
Roger Lee, Customer Success Leader, Gridspace, St. Paul, Minnesota, United States
Edward Lombardi, Support Manager, Bottomline, Portsmouth, New Hampshire, United States
Chris Luna, Director, Customer Advocacy, TCL North America,Corona, California, United States
Lisa Oswald, Senior Vice President Customer Service, Travelzoo,New York, New York, United States
Paul Shiroma, Director, Training, First American Database Solutions,Santa Ana, California, United States
Adem Uyanik, R&D Director, Webhelp Turkey, Istanbul, Turkey
Natalya Voloshina, Customer Service Director, DHL Express, Ukraine, Kiev, Ukraine
BJ Winkler, Senior Director of Customer Experience, WP Engine,Austin, Texas, United States
Jamie Zaffke, Director, Business Development, Scheffres Laundry Service, LLC, Beltsville, Maryland, United States
Get your Silver or Bronze Stevie®trophy, a personalized display stand for your medal, and more
in the Stevie Awards Store at http://stevieawards.myshopify.com
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Dionne Mischler, CEO, Inside Sales by Design, Aliso Viejo, California, United States
Anni Mollett, Senior Vice President, Senior Credit Products Manager, Bank of America Merrill Lynch, Dallas, Texas, United States
Rajendran Nair, Chief Marketing Officer, Intrigo Systems, Inc.,Fremont, California, United States
My Nguyen, CFO, Dr. Anemoi Corporation, Garden Grove,California, United States
Mahir Öztürk, Product Owner, Akbank IT, Kocaeli, Turkey
Vijay Pandey, Director of Technology, Intueor Consulting, Inc.,Irvine, California, United States
David Radin, President, M. Masters Corporation, Pittsburgh, Pennsylvania, United States
Mohammad Rizvi, IT Leader, PwC, US, Dallas, Texas, United States
Nilofer Saidi, President & CEO, Cerebella Strategies, LLC, Reston, Virginia, United States
Parmod Satija, Director-Product Development, Alpha Net Consulting, Santa Clara, California, United States
Paula Seeger, Technician II, University of Oregon Libraries, Eugene, Oregon, United States
Randy Selleck, Senior Consultant, Service Strategies, Inc., Dayton, Ohio, United States
Riyaz Shiraguppi, Cloud Storage & Search Architect, Amazon AWS Cloud, Dallas, Texas, United States
Aniket Suru, FX Product Management, Crédit Agricole CIB,London, United Kingdom
Shoab Syed, Managing Director, Technology Solutions Company,Brampton, Ontario, Canada
Jayendra Viswanathan, Project Leader, Mphasis Limited, Chennai, Tamil Nadu, India
Bob Young, Vice President of Commercial, SupplyShift, McMurray,Pennsylvania, United States
NEW PRODUCT AND SOLUTION PROVIDER AWARDS JUDGES
CHAIR:
Shannon J. Gregg, MBAPresidentCloud Adoption SolutionsPittsburgh, Pennsylvania, United States
COMMITTEE:
Neysha Arcelay, President, Precixa, Pittsburgh, Pennsylvania, United States
Devanshu Bhatt, Consultant, IT App Development (Test Automation Lead/Architect), Nationwide Insurance, Columbus, Ohio, United States
Nick Broadbent, Vice President Global Support, DataCore Software,Reading, United Kingdom
Siddharth (Sid) Chakrabarty, Senior Analyst, ZEDVENTURES Inc.,San Jose, California, United States
Madhukar Chilaka, Senior Financial Analyst, ExxonMobil Corporation, Houston, Texas, United States
Ahmed ElQuosey, Director, Head of Key Accounts, Injazat, Abu Dhabi, United Arab Emirates
Mohammed Fattoum, IT Specialist, Fujairah Police GeneralHeadquarters, Dubai, United Arab Emirates
David Fong, Vice President, Marketing & Communications, Aviacode,Redondo Beach, California, United States
Jay Hartmann, Vice President of Operations, EFG Companies, Irving, Texas, United States
Arvind Kumar, Advanced Certified ERP Solution Architect-Business Strategy, Derex Technologies, Inc., Portland, Oregon, United States
David Madacsi, Technical Account Manager, Crownpeak, Denver, Colorado, United States
Ben Martin, Vice President, Client Support, Network Alliance, Reston, Virginia, United States
Judging Committees
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Judging CommitteesSALES ACHIEVEMENT & SALES DISTINCTIONAWARDS JUDGES
CHAIR:
Ketan PatelVP Global Sales OperationsSAP AmericaNewtown Square, Pennsylvania, United States
COMMITTEE:
Paul Bilodeau, Strategic Business Partner, Center for CreativeLeadership, Greensboro, North Carolina, United States
Daniel DiBona, Licensed Agent, Allstate, Fredricksburg, Virginia, United States
Steve Giersch, Instructional Design Professional (Retired), Marriott Vacations Worldwide, Orlando, Florida, United States
Evelyn Hsia, Director, Digital Transformation, GE/BHGE Digital,San Ramon, California, United States
Cecelia Huffman, Marketing Communications Manager, Board ofCertification/Accreditation, Owings Mills, Maryland, United States
Betül Kahraman, International Marketing Manager, VSY Biotechnology, Istanbul, Turkey
Fred Kessler, Chief Sales Officer, Sales Partnerships, Inc.,Broomfield, Colorado, United States
Srilatha Malladi, Freelance, Creative Painting Artist/CorporateSocial Responsibilities, Hyderabad, India
Lisa Masiello, Founder and Chief Marketing Officer, TECHmarc Labs, Inc., Nashua, New Hampshire, United States
Kim McGann, Founder, Lift Business Academy,Shoal Bay, New South Wales, Australia
Violeta Niculut, Marketing Manager, Anchor Grup, Bucharest, Romania
Donald Pillai, Corporate Governance and Transformation, Robust Marketing and Consulting, Pretoria, Gauteng, South Africa
Hisham Rashed, Senior HR Consultant, Freelance, New Milton, Hampshire, United Kingdom
Bruce Rosenblatt, Owner, Senior Housing Solutions, Bonita Springs, Florida, United States
Wayne Sedawie, Director, Treasure Auctions, Mermaid Waters, Queensland, Australia
Madhukar Sharma, CEO, ACE Medical LLC, Jacksonville, Florida, United States
Douglas Smith, Global Program Director, Sales Analytics, IBM Global Sales Management, Charleston, South Carolina, United States
Sherry Smith, Vice President, Media, Mobile & Marketing, Clarity PR, New York, New York, United States
Lorraine Stipek, Director, Sales Excellence, Micro Focus, Austin, Texas, United States
James J. Talerico, Jr, Small Business Expert, Greater PrairieBusiness Consulting, Las Colinas, Texas, United States
Ali Thiab, CEO, Sales Pros, Amman, JordanStefanie Whittington, Vice President of Marketing,
QOS Networks, Irvine, California, United States
SALES INDIVIDUAL & SALES TEAM AWARDSJUDGES
CHAIR:
Murray LockJoint Managing DirectorM Partners Ltd.South Godstone, Surrey, United Kingdom
COMMITTEE:
David Araujo, Supervisor, Direct Channel Sales, DHL Express, São Paulo, Brazil
Robyn Davis, Trade Show Strategy Specialist,When I Need Help, Columbia, South Carolina, United States
Kay Fiehn, National Sales Manager, Rains, Vancouver, British Columbia, Canada
Stephen Gill, Owner, Stephen Gill Associates, Aston on Trent, Derbyshire, United Kingdom
Stanley Goodrich, Public Relations Manager, SYSPRO, Costa Mesa, California, United States
Kelly Kanches, Product Expert, NC Squared, Aiken, South Carolina, United States
Dr. Kiran Kumar, CEO, Marquis Associates Karnataka, Master Franchisee of Tea Villa Cafe, Bangalore, Karnataka, India
Lloyd Lofton, CEO & Founder, Power Behind The Sales, Marietta, Georgia, United States
Rachel Matthew, Specialist, Strategy and Excellence, Dubai Airport Free Zone, Dubai, United Arab Emirates
Jason McNeil, Director of Business Development, Sales Partnerships, Inc., Broomfield, Colorado, United States
Keith Nordin, Head of North American Sales, Web Active Directory, Dallas, Texas, United States
Dennis O’Higgins, Senior Manager-Sales & Marketing, PwC,Manchester, Greater Manchester, United Kingdom
Stu Schlackman, Owner, Sales Coaching and Training, Richardson, Texas, United States
Peter Smith, President, inWhatLanguage, Salt Lake City, Utah, United States
Burcu Tekbas, Director — Travel Agencies Sales & Marketing, Fly Express International Tour Operator, Istanbul, Marmara, Turkey
Julie Thomas, President & CEO, ValueSelling Associates, Rancho Santa Fe, California, United States
Irem Tuzunalper, Founder & CEO, Extra Loyalty Solutions, Inc.,Istanbul, Sisli, Turkey
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Mark Your Calendar for the 2020 Stevie® Awards for Sales & Customer Service
July 23 2019: Call for entries issued
October 16: Early-bird entry deadline — entry fees discounted
November 13: Entry deadline
November 2019 –January 2020: Judging
January 9 2020: Last day late entries will be accepted with payment of $55 late fee per entry
January 15: Finalists notified
January 16: Public voting opens for People’s Choice Stevie Awards for Favorite Customer Service
February 14: Public voting closes at 11:59 pm ET for People’s Choice Stevie Awards for Favorite Customer Service
February 28: Awards banquet at Caesars Palace in Las Vegas, Nevada USA
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THE STEVIE® AWARDS10560 Main Street • Suite 519 • Fairfax, Virginia 22030 U.S.A703.547.8389 • Fax: 703.991.2397 • [email protected]
www.stevieawards.com