us-en · • order payments from consultants to scentsy must be made via credit/debit card (visa,...
TRANSCRIPT
US-EN
Consultant Guide
welcome TO T H E S C E N T S Y L I F E
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what’sINSIDESCENTSY BASICS01 Welcome to Scentsy02 Tips for a Scentsational Start04 New Consultant Awards06 Awards & Recognition10 Tools & Resources 14 The Scentsy Party16 Your Launch Party
TRAINING18 Six Skills: Prospecting19 Six Skills: Booking20 Host Rewards21 Six Skills: Host Coaching23 Six Skills: Presenting24 Six Skills: Following Up25 Six Skills: Sponsoring
EXTRAS26 Scentsy Glossary28 Scentsy Standards29 DSA Code of Ethics
Awards & Recognition
Work hard to earn big!
Goal alert!
Set new goals to stay on track.
Party tips
Make your parties pop!
Talking tips
When you’re not quite sure what to say.
Your Workstation
Your online hub for placing orders and running your Scentsy business.
The Training Center
Your one-stop shop for Scentsy knowledge. Just click the link on your Workstation!
Scentsy Family Store
Shop Scentsy apparel, catalogs, brochures, marketing tools and more.
Scentsy lingo
FindhelpfuldefinitionsforScentsyterms in the glossary on pages 26-27
need toCONTACT US?Use the Scentsy Contacts list on the back cover.
You’re now part of something BIG — a global movement to beautify the world through fragrance (with healthy doses of friendship, generosity and so much fun).
You’re probably pretty excited (you should be!), but you might alsobewonderingwhattodofirst.We’vegotyoucovered.
You’reofficiallyenrolledinourScentsational Start Program, which is all about encouragement and making sure you know what to do—especiallyinyourfirst70days!
Yourfirststep?EarnnewConsultantawards:Shooting Star and Scentsational Start (pages 4 and 5). They’re designed to teach you thebasics,plusyougetSWEETperksforachievingthem.Win-win!
Nomatterwhat,don’tforgetthatWE’REHEREFORYOU!
Welcome to Scentsy!
Hey, Scentsy Consultant!READY TO KICK OFF YOUR SCENTSY LIFE?CONSULTANT GUIDE KEY:
Look for these icons for quick business builders.
OUR MISSION To bring VALUE to the world by providing an industry-leading, family-friendly
business opportunity selling creative, artistic, high-quality products that WARM theHeart, ENLIVEN the Senses and INSPIRE the Soul.
We avoid the unnecessary and do the right things, the right way, through teamwork!
We stay true to who we are, creating trust by being open, honest and respectful.
We love to give of our time, talent and resources!
simplicity
authenticity
generosity
OUR VALUES
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• Tell everyone why you joined Scentsy. When you share your passion, it will spread.
• Always carry catalogs, samples and business cards. When you hand something out, be sure to get contact info so you can follow up.
Here’sacatalogandmybusinesscardwithafreesample!CanIgetyourcontactinfosoIcanansweryourquestionsafteryoucheckthemout?”
• Share your favorite products with friends and coworkers.
• LabelEVERYTHING—products,catalogs,brochures—withyour contact info.
• If someone says no, ask for a referral!
To placing an order: “OK!Didyouknowyoucanearnfreeproductsifyouhostaparty?”
Ifsomeonesaysno,say“Noproblem!CanIgetyouremail address so I can keep in touch and share specials withyou?”
To hosting a party: “If you want free products but don’t want to have a home party, I can hook you up with a basket or online party instead! They’re really fun and easy, and you get all the rewardswithoutthework!”
To joining Scentsy: “Noworries!Doyouhave any friends or family who could use some extramoney?”
Your Workstation is an online hub provided by Scentsy where you place orders and run your business! Learnmoreonpage10.
TIPS FOR A SCENTSATIONAL START
Bring it on!GOAL SETTERS MOVE FORWARD.
The Scentsational Start ProgramCheckouttheFirstThingsFirstChecklistonyourWorkstationhomepagetoofficiallylaunchyourbusiness!ThenwatchyourinboxforScentsationalStart tips and reminders.
Get that goal We want to help you get where you want to be! Stay focused and motivated with yourfirstScentsygoal.Bigorsmall,agoodgoalwillhelpyougetthere.
Set a goal on the HometabofyourWorkstationusingtheFirstThingsFirstChecklist.Writing down goals makes it more likely you’ll achieve them!
My Scentsy Goal:
LearnhowtoaddyourgoalinyourWorkstationbygoingtopage10.
Post your goal on Facebook, write it on the bathroom mirror — make sure you see it every day!
What do you want?
Let’s get this party startedItallstartswithsharingScentsy.Trybooking1-2partiesperweekforyourfirst70days.Learn all about the Scentsy party on page 14.
I WILL schedule parties every week to reach my goal!
Alwaysknowwhenyou’reavailabletoparty!Keepthatcalendarhandy.
Turn the page for more ways to reach your goal!
Your Scentsy LifeBEGINS NOW!Announce your new business to the world. Shout it from the rooftops (and Facebook)!
more income
family time
awards & recognition
vacation friendship
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4 5The fastest, easiest and most fun way to earn these awards is to HAVE PARTIES! Find your party style on page 14.
TIPS FOR A SCENTSATIONAL START
SCENTSATIONAL START AWARD
SHOOTING STAR AWARDHow to qualify:
• Sellatleast500PersonalRetailVolume(PRV) inyourfirst15 days!
I need to qualify by (my enrollment date + 14 days)
What you earn:
• Shooting Star charm & bracelet OR
• Lapel pin.
• VisityourWorkstationformoreinformationonthe ShootingStarEnhancementKit!
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Earntheseawardstofast-trackyourfirstpromotion—and a 5 percent increase in commission when you promote toCertifiedConsultant!Chartyourprogresson your Workstation.
New Consultant
AWARDS
Increase your commission!
AsanEscentialConsultant,youearn20percentcommissiononyourPRV.Earn1,000cumulativePRVtopromotetoCertifiedConsultantandearna25percentcommission—that’sa5percentincreaseincommission! Learn more on page 8.
How to qualify:• Sellatleast1,500PRVOR• Sell500PRVandsponsoronenew Consultantwhohits200PRV*AND
• CompletetheFirstThingsFirstChecklist on your Workstation.†
How to qualify:• Sellatleast3,000PRVOR• Sell1,500PRVandsponsoronenew Consultantwhohits200 PRV*AND
• CompletetheFirstThingsFirstChecklist on your Workstation.†
How to qualify:• Sellatleast6,000PRVOR• Sell3,000PRVandsponsortwonew Consultantswhoeachhit200PRV*AND
• CompletetheFirstThingsFirstCheckliston your Workstation.†
What you earn:• $50productcredit!• Scentsational Start Level 1 lapel pin.‡• Certificateofachievement.
What you earn:• $125 product credit!• Scentsational Start Level 1 and Level 2 lapel pins.‡• Certificatesofachievement(forlevels1&2!).‡• Scentsational Start Award Warmer exclusively
for Scentsational Start Level 2 or 3 achievers!‡
What you earn:• $225 product credit!• Certificatesofachievement(for
Levels 1, 2 and 3!).ॠScentsational Start Award Warmer
exclusively for Scentsational Start Level 2 or 3 achievers!‡
• Trophy.‡• MAJORpropsfromScentsyandyourfellowConsultants!
†All items in the checklist must be completed before your 70th day.‡Awards may ship separately.
LEVEL 2
LEVEL 3
LEVEL 1
TIPS FOR A SCENTSATIONAL START
*The PEC, or Personally Enrolled Consultant, must be active (earn 200 PRV in a single month) prior to the end of the month in which the 70th day occurs.
PRV,orPersonalRetailVolume,isthe point value for your sales. You needatleast200PRVpermonthto stay active.
EarntheShooting Star Trainer Award — and get a $25 product credit! — when you sponsor a new team member who earns Shooting Star.
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Awards & Recognition
TIPS FOR A SCENTSATIONAL START
Your rewards include:• OnefreeincentivetripeachcalendaryearwhenyoumaintaintherankofSuperStarDirectorforthe12monthspriortotheendoftheincentivetripqualifyingperiod (June 1 through May 31). Any incentive trip points you earn can be used for a guest or upgrades.
• OnefreeLeadershipregistrationeachyear.
• OnefreeScentsyWorldTourregistrationeachyear.
• OnefreeScentsyFamilyReunionregistrationeachyear.
• OnefreeSuperStarDirectorSummitregistrationeachyear.
Sales Awards! EarntheMonthly Sales Award every time you hit 2,000PRVinanymonthandgeta5percentbonusonyourPRV!
Watch the News tab for your chance to nominate our next Shining Star.
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ALICE KALILIMOKU SHINING STAR AWARD
Sponsor of the Month
AwardedtothetopConsultantineachtitleandcountrywiththemostfirst-timeactivepersonalenrollmentsinonemonth;aminimumofthreenewConsultantsorderingatleast200PRVisrequired.Inthecaseofatie,thecombinedPRVofthenewConsultantswillbeusedasatie-breaker.
Annual Mentor AwardPersonallyenroll14ormorenewConsultantswhoachievethetitleofCertifiedConsultantorhigherduringthequalificationperiod,May1throughApril30.
Your rewards include:
• Personalized trophy
• $25bonusperCertifiedConsultant; $50bonusperLeadConsultantorhigher
This award is given to a Consultantwhofulfillsthe Scentsy mission and exemplifiesourcorevaluesof Simplicity, Authenticity and Generosity.Consultantschoose the nominees, and the winner is selected by Scentsy's executive team.
CIRCLE OF EXCELLENCEAwardedwhenaSuperStarDirectorhassix first-generationSuperStarDirectorsontheirteam.
(Charm OR pin)
(Charm OR pin)
(Charms OR pins)Get the Lifetime PRV Award for every (cumulative)
10,000, 50,000 or 100,000PRVearned.
The Annual Sales Excellence Award goes to all Consultantswhoachieve30,000PRVormoreeachyear—itcomeswitha$1,000bonusandatrophy!Qualificationperiod:May1throughApril30.
Top Sales of the Month is awarded to the top Consultantbytitleineachcountrywiththe highestPRV.
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TIPS FOR A SCENTSATIONAL START
Here’s what you should know:• Escential Consultants (that’s you!) earn 20 percentcommissiononPRV. (Remember:That’sthepointvalueoftheproductsyousell.)
• Certified Consultants(that’syouafteryouearnatleast1,000PRV) earn 25 percent commission!
• After that, each promotion brings more income and bonus opportunities — especially when you start building a team.
A few more details to keep in mind:• The Scentsy Pay Portal is where your commissions and bonuses are loaded each payday(the10thofthemonth,unlessitfallsonaweekendorholidayandgetsbumped to the next business day).
• Your compensation card should arrive in your mailbox about 15 days after you join. Activate it and we’ll automatically load your commissions there each month.
• ClickthePay Portal link on your Workstation or visit ScentsyPay.com to change your account settings and get paid.
• Ifyouarepaidcommissionsandawardsof$600ormoreinacalendaryear,you'llreceiveaForm1099-MISCforincometaxpurposes.Checkoutthe1099-MISCFAQandTaxesQ&AfromAtoZdocumentsonyourWorkstationformoreinformation.
• Order paymentsfromConsultantstoScentsymustbemadeviacredit/debitcard(Visa,MasterCard,AmericanExpressorDiscover),butyoucanacceptpayment from customers in whatever form you choose. Just be sure personal checks are made out to you!
The peg rate allows us to calculate commissions for Consultantsworldwide.Learnmoreonpage27.
CheckoutUnderstanding the Compensation Plan for more info on getting paid.
Say Hello toPAYDAY!ThebestthingaboutScentsy?Yougetwhatyou give! Work to reach your income goals each month by selling Scentsy products and sharing the business opportunity with others.
THE COMPENSATION PLANYougetpaidbasedonyourrank,thetitleoftheConsultantsyousponsor and generational bonuses (these come later).
Yourfirstincomegoalshould be to get from EscentialtoCertifiedConsultantASAP,because it comes with a healthy commission increase.
For a detailed look at our Compensation Plan and average earnings, visit scentsy.com.
You’ll have the whole thing down in no time. For now, let’s focushere:
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Personal Retail Volume (PRV) 1,000† 500 500 500 500 500 500
Group Wholesale Volume (GWV) 1,000 2,500 6,000 10,000 30,000 80,000
Team Wholesale Volume (TWV) 2,000 6,000 10,000
Active Frontline Consultants 1 2 3 3 3 3
First Generation Directors 2 4
MONTHLY RESPONSIBILITIES
Commission from PRV 20% 25% 25% 25% 25% 25% 25% 25%
Bonus from Personal Wholesale Volume 2% 4% 7% 9% 9% 9%
Frontline Escential or Certified Consultant TWV Bonus 2% 4% 7% 9% 9% 9%
Frontline Lead Consultant TWV Bonus 2% 5% 7% 7% 7%
Frontline Star Consultant TWV Bonus 3% 5% 5% 5%
Frontline SuperStar Consultant TWV Bonus 2% 2% 2%
Frontline Director (Q) TWV Bonus 3% 3% 3%
First Generation Director TWV Bonus 3% 3% 3%
Second Generation Director TWV Bonus 4% 4%
Third Generation Director TWV Bonus 5%
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† Lifetime Personal Retail Volume; must be attained before rank advancement.
MONTHLY REWARDS
GET CERTIFIED
ASAP FOR A 5% INCREASE!
ONCE YOU SELL 1 ,000
PRV, YOU’RE CERTIFIED FOR LIFE!
S C E N T S Y Compensation Plan
Personal Retail Volume (PRV) 1,000† 500 500 500 500 500 500
Group Wholesale Volume (GWV) 1,000 2,500 6,000 10,000 30,000 80,000
Team Wholesale Volume (TWV) 2,000 6,000 10,000
Active Frontline Consultants 1 2 3 3 3 3
First Generation Directors 2 4
MONTHLY RESPONSIBILITIES
Commission from PRV 20% 25% 25% 25% 25% 25% 25% 25%
Bonus from Personal Wholesale Volume 2% 4% 7% 9% 9% 9%
Frontline Escential or Certified Consultant TWV Bonus 2% 4% 7% 9% 9% 9%
Frontline Lead Consultant TWV Bonus 2% 5% 7% 7% 7%
Frontline Star Consultant TWV Bonus 3% 5% 5% 5%
Frontline SuperStar Consultant TWV Bonus 2% 2% 2%
Frontline Director (Q) TWV Bonus 3% 3% 3%
First Generation Director TWV Bonus 3% 3% 3%
Second Generation Director TWV Bonus 4% 4%
Third Generation Director TWV Bonus 5%
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† Lifetime Personal Retail Volume; must be attained before rank advancement.
Consultants earn 20 percent on the first 1,000 points in Personal Retail Volume (PRV) and 25 percent on all sales after that, plus up to a 9 percent bonus on Personal Wholesale Volume based on rank and a 5 percent bonus when monthly sales exceed 2,000 points in PRV. They may also earn leadership bonuses based on downline sales. Qualification for incentive trips is determined annually. For a detailed look at Scentsy’s compensation plan, including what the average Consultant earns, visit scentsy.com, click Join, then click Benefits.
MONTHLY REWARDS
GET CERTIFIED
ASAP FOR A 5% INCREASE!
ONCE YOU SELL 1 ,000
PRV, YOU’RE CERTIFIED FOR LIFE!
S C E N T S Y Compensation Plan
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TOOLS & RESOURCES
HOW DO I GET THERE? Visitworkstation.scentsy.us,anduseyourConsultantIDnumber and password to log in.
Take the Workstation tour — it’s in your FirstThingsFirstChecklistontheHome tab — to learn all the ins and outs.
Your Workstation is packed with resources — here’s what youshouldknowNOW:
Home TrackyourprogresstowardnewConsultantawards(clock’sticking!), complete the First Things First Checklist and see breaking news.
Consultant SupportWe’re here for you! If you have a question about ANYTHING,reachout.Usetheonlinechatfeatureforaquickconnection,Usetheonlinechatfeatureforaquick connection, call, email or submit a ticket on your workstation (contact info on back cover).
Training CenterSoak up a little more knowledge every day. Learn everything about running a Scentsy business — there’s even a New Consultant Information section for newbies like you under the Business References tab of your Workstation!
ClickonQuick Tips throughout the Workstation for help setting up a party, enteringyourfirstorderandmore!
Your WORKSTATIONThis is where the magic happens! Place and track orders, set up parties, track your sales and income, learn about news and events. manage customer info and more!
ORDERS Place and track all orders here!
NEWS Scentsy news and the latest productinfo.Checkiteveryday!
MARKETINGYour one-stop shop for marketing tools, including amazing product and promo images ready to be shared!
ACCOUNT AllaboutYOU!Updateyourprofile,personalinfoandmonthly subscriptions, or edit your PWS.
CONTACTS Manage your customer records and order history in one place.
EVENTS Registerforeventsandcheckout incentive trips you can earn!
NewConsultantsgetaFREEthree-monthsubscriptiontoaPWS—keepitafterthatfor$10amonth.
GROW YOUR BUSINESS by customizing your Join Page! Tell everyone why you fell in love with Scentsy and how it can enrich their life – just like it’s enriching yours!
YOUR PERSONAL WEBSITE (PWS) Welcome, online shoppers and new team members!
Learn all about Scentsy party styles on page 14.
How it works Add a title or theme, photos and video, links to your social media sites and your favoriteproducts.YouandyourHostgettogethertoinvitegueststojointhePartyPage.Onceitgoeslive,thepartybegins!(YoucancreateauniquePartyPageexperienceforEVERYparty.)
Be a social butterfly Any guest with access to your online party can share it and invite even more people to join with an email, text or on social media.
Countdown clock There’s a live countdown clock at the top of the Party Page, prompting guests to shop and place their orders before time runs out.
• Sell Scentsy products online.
• Givenewcustomersaplacetofindyou.
• Invite others to join your team.
• Share your Scentsy story with the world!
Customize it!
YourPWSisallaboutYOU.Addyourstory,yourcontactinfoandyourlatestScentsyfavorites. (We’ll take care of the hard stuff, like updating new products, promotions and more.) Just go to the Account tab of the Workstation and click “Personalize My Website”togetstarted.
The Party PageWelcomeEVERYONEtotheparty!TheParty Page can be used for online-only parties — or anypartystyle—toincreaseyourguestlist,salesandHostRewards.Nomatterwhat,guestsare one click away from shopping. The Party Page is customizable, social and mobile friendly.
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TOOLS & RESOURCES
Forconvenience,forcommunityorforFUN!OurSUBSCRIPTIONSgiveyou(and your customers!) exciting opportunities to stock up on Scentsy products and build your business.
FOR CONSULTANTS ONLY:Scent of the Month Kit
$35/month(plusshipping)
Abrand-newfragranceeverymonth?Yes,please!Thisisagreatreasontoreachouttoyourcustomersregularly,andwewantyoutobeprepared.Withthekityouget:
FOR EVERYONE:Fragrance on your schedule.
ScentsyClubletsyouscheduleshipmentsofyourfavoriteScentsyconsumables(a.k.a.thestuffthatrunsout)righttoyourcustomer'sdoor.VisitScentsy.com/ScentsyClubfor full details.
Checkouttheseamazingperks:
• Freeshippingonordersof$60ormore,andonly$5shippingonordersof$30ormore!*
• ClubmemberscanchoosefromScentsyBars,ScentCircles,ScentsyOilsandanything else that needs a restock, even lightbulbs!
• ClubmemberscangettheirScentsyfixeverymonth,everytwomonthsoreverythree months with our customizable delivery.
• IfwediscontinueabarinaClubmember'ssubscription,we'llkeepmakingitjustfor them, as long as they keep it in their order!
• Plus,ClubmemberscanaddaScentsyBricktosubscriptionsover$30forjust$24,alongwithloadsofotherbenefitsexclusivetothem.ScentsyBricksarefivetimesbigger than Scentsy Bars — that's a lot of wax!
*ForScentsyClubshipmentsonly.ShippingforHawaii,AlaskaandU.S.territoriesisa$10flatrate.
International Sales & Sponsoring Scentsy does business all over the world!
We call our Monthly Specials WOTMandSOTM!Betyoucan’tguess which is which.
Subscribe to our Monthly Specials kits in the Account tab.
Your downline includes all the Consultantsyousponsor,plusalltheConsultantstheysponsor.
To sign up, go to your Account tab and click International.
Add your photo and a custom message each month in the Communications tab.
Making Perfect ScentsTM
We email a newsletter with all the latest products and promos to your subscribed customers on the first Wednesday of each month. We can only send it to the contacts you upload to your Workstation, so be sure to askforemailaddressesandcheckthe“Newslettersubscriber”boxwhenyou plug in their info! They can unsubscribe at any time.
Here’show:
Sell & Sponsor: In-Region $5 per month SponsornewConsultantsandsellScentsyinanycountryinyourregion.
International Sponsor Fee: Out-of-Region $10 per month SponsornewConsultantsoutsideyourregion.(Sorry,butyoucan’tsellScentsyoutside your region.)
Why charge a fee? These fees help cover the costs involved with bonus payouts, currency conversions andupdatingyourPWSforallappropriatecountriesandlanguages.Evenifyoudon’t personally sponsor across borders, you’ll need to enroll if you want to earn bonuses on out-of-country downline. You must also agree to the appropriate International Sales and Sponsoring Agreement to do business internationally.
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• 9ScentsyBarsinthefeaturedfragrance.
• 1ScentsyRoomSpray.
• 1 Tester.
It’s a fab deal! Plus, we’ll send it to you more than a month before the new fragrance is available for purchase so you can share samples, bring it to parties and start collecting orders.
• 1packofRub&SmellStickers.
• 50MonthlySpecialsfliers.
Scent & Warmer of the Month Combo Kit Starting at $60/month (plus shipping)With this subscription, you get all the ScentoftheMonthKitcontents,PLUSthe exclusive Warmer of the Month!
Region 1
Region
Region 3
Findyourcountryonthemaptofindyour Scentsy region, and get ready to expand your business all over the globe!
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THE SCENTSY PARTY
IN PERSON• Home party YourHostpicksadateandinvitesfriendsandfamily.You’llsetupasimpleproduct display, give a quick demo and encourage guests to sample the fragrances.
VisittheMarketingtabandselect“InvitationsandGiftTags”fromthedropdown menu for party theme ideas and assets!
• Fairs & shows Scan your community calendars for local fairs and trade shows. It’s a great way tomeetnewpeople(andfindnewpartyHosts)!Youdon’tneedtospendalotto rent booth space at really large events. Sometimes the smaller events — like church or block parties — can provide a big return on your investment!
ON THE GO• Basket party HaveabusyHost?Nobiggie.JustfillabasketwithTesters,catalogs,orderformsandbusinesscards.YourHostcantakethebaskettowork,school,thegym,church,sportingevents—WHEREVER!—toshareScentsyfragrancesandcollectorders(whichtheyreallywanttodo,tomaxouttheirHostRewards)!
GiveabasketpartytoALLyourhomepartyHostssotheycanshareScentsyfragrances and collect orders anytime!
CheckouttheScentsyShow’n’GoTesterTote—ithasspaceforeverythingyou need for a successful on-the-go party.
• Fundraisers When you host a Scentsy fundraiser, you agree to donate a portion of your commission to a charitable cause or organization. You’ll get new contacts, customersandpotentialHosts(don’tforgettolabelEVERYTHING!).
Why Parties?Scentsy products need to be experienced! And there’s just no better way to share fragrance love than in person — at home, at your favorite coffee shop or in the breakroom.
But that’s not the only way to share Scentsy! Checkitout:
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ONLINE• Share Scentsy with friends near and far when you host an
online party! Facebook is a great channel, but you can also run your entire online shindig from the Party Page on your PWS (see page 11).
ONE-ON-ONE• Sometimes your customers just want to shop! Sure, you could
send them to your PWS, but meeting them in person — at theirhome,thecoffeeshop,theoffice—helpsbuildthoseconnections so important to your business.
THEMAGICNUMBERS
Wanttomakeyourpartyahit?Remember10-7-2-1:
• At least 10 guests attend.
• At least 7 guests place orders.
• At least 2 guests book parties.
• At least 1guest—maybeyourHost!—isinterestedin joining your team.
Don’tworryabouthittingyournumbersateveryparty.Ifyoutrustthesystemandletgoofyourexpectations,you’llfind 10-7-2-1justhappens!
UsethePartyPageonyourPWSforeverypartystyletoincreaseyourguestlist,salesandHostRewards!Learnmore on page 11.
There’sawholesectionontheTrainingCenter dedicatedtoparties!Checkitout.
No matter what type of party you choose, the first party you need to have is your LAUNCH PARTY! 14 15
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YOUR LAUNCH PARTY
Before the party:
1. Choose a datewithinyourfirst10days.
2. Set up your party on the Orders tab so you can make a Party Page.
3. Create a guest list and send invites!
4. Learn as much as you can!
CheckoutthelatestProductGuideontheBusiness
References tab so you can be ready for Scentsy product questions.
5. Label catalogs with your contact info.
6. Find a handy label template on the Business References tab.
7. Prep Host and Opportunity packets. (See pages 22 and 25 for what to include!)
8. Practice a short presentation.
Iftheturnoutatyourfirstlaunchpartyislessthanyou’dlike, schedule another one a few days later!
Consultantswhohavealaunchpartyandscheduleatleastthreemorepartiesintheirfirst15daysaremuchmore successful than those who don’t.
Your Launch
PARTYThis is the grand opening of your Scentsy business! Get ready to have some fun.
Party time!Let’s mingle. We don’t call them parties for nothing! They should be relaxed and fun. Put out some simple snacks and give guests time to settle in.
Find more party tips, plus instructions on how to enter your firstorder!
Now that you’re ready to party, let’s focus on Six Skills of the Selling System that will maximize your efforts — and help you earn Shooting Star and Scentsational Start awards!
Your presentation
Justbeyou!SharehowmuchyouLOVEScentsyandwhyyou’reexcitedtobeaConsultant.
• Invite everyone to sample Scentsy fragrances and check out your display!
• KeepyourdisplaysimpleusingtheproductsfromyourStarterKit.
• ExplainHost Rewards and invite everyone to get a party on your calendar. Learnmoreonpage20.
• Let them know to hit you up and place an order once they’re done shopping.
Look for guests who are really into it — those are the ones you want to send home withHostandOpportunitypackets!
It’s a wrap.
• Callguestswhocouldn’tcome—theycanstillshoponyourPWS.
• CloseyourpartyandenterordersontheOrders tab. Your Sponsor (or the TrainingCenter)canhelp!
• Label products with your contact info and deliver orders.
• FollowupwithguestswhowereinterestedinbeingaHostorConsultant!
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SIX SKILLS OF THE SELLING SYSTEM
prospectingFind out what your customers want to do — simply shop, host a party (and earn rewards)orbecomeaConsultant!
When you understand what they WANT, you can help provide it. (Just be sure you’re following their lead — you can’t want something for them if they don’t want it, too!)
How to do it:• Oncesomeonebuys,hostsorjoins,makeroomforanewcontact.And
remember to keep good customer records!
• Talk to at least one new person every day. Get to know them. Ask about their families.Tomakethemostofyourbusiness,thinkofBUY/HOST/JOINasanopportunitytoserve.Whatdotheyneedandhowcanyouprovideit?
• Meet people where they are — on social media!
Link your Facebook and Pinterest accounts in the Account tab of your Workstation to easily share product images from the Marketing tab directly to your social media pages. Ask your friends and followers if they want to get their Scentsy free by hosting a party!
Strike it up!Whenmeetingsomeonenew:“Hi!I’m(name).Iownafragrancebusiness.Whatdoyoudo?”
We use BUY/HOST/JOIN to describe the three main groups contacts fall into:customers,Hostsorpotential/newConsultants!
PowerLaunch:NewConsultantsget20percentofftheessentialsintheScentsyFamilyStoreforyourfirst70days.StockuponScentsyT-shirts,banners and customize business cards and other tools to market yourself!
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Use the Library of Party Games on the Business References tab for game ideas that’ll entice guests to book parties. Your Sponsor can help, too!
• Have a booking blitz.GettogetherwithagroupofConsultants,grabyourListof100andsetatimerfor15to30minutes.Seehowmanypeopleyoucancall in the allotted time — and how many parties you can book! The energy is powerful,andyou’llgainconfidencefromyourfellowConsultants.
• Ask friends on Facebook. Take a picture of your favorite products or use a sharable image from the Marketing tab and post it on your Facebook page. Ask your Facebook friends if they’re interested in earning free products by hosting a party.
The big ask
“You can get your Scentsy free or at half-price when you host a party! I’m available next Wednesday evening and Saturday afternoon. Which day worksforyou?”
Pick up a Scentsy Drawing Box from the Scentsy Family Store to collect contact info with fun contests and giveaways!
bookingParties=meetinglotsofnewpeople!Whichmeansnewcustomers,Hostsandteammembers.ApartyisalsothebestwayforyourHoststoearnfreeandhalf-price products.
How to do it:• Have parties. Show guests how easy and fun it is to host, plus how awesome ourHostRewardsare.
• Ask! Ask everyone you know to book a party. If they say no, ask them to refer you to people who may be interested, then follow up.
• Keep your calendar up to date. Always know the next three dates you’re available for a party.
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Hosts make the best teammates! WhenyourHostisinterestedinthe Scentsy Life, offer to give them the commission you earn from their party if they join — they can consider it their launch party! It’s a major incentive — they get paid ANDthesalescounttowardnewConsultantawards!They’realreadyon the fast track to becoming a GREATnewmemberofyourteam.
Earn a Kit ProgramForqualifyingparties,yourHostcanalsousetheirearnedHostRewardstowardthepurchaseofaHost-ExclusiveStarterKit!Learnmoreinthe FAQ on your Workstation — just search“EarnaKit.”
FYI
• Apartyhastoreachatleast$200insalestoqualifyforrewards.
• EarnedrewardsareprovidedbyScentsy!Theydon’tcomeoutofyourcommissions.
• HostRewardsdon’tcounttowardyourPRV.
• There’sasmallfee($5)ifyourHostdoesn’tusealltheirhalf-priceitems.(Whowouldn’t??)Ifthathappens,justusethemyourself!
EnteryourlaunchpartyasaHomePartyonthe OrderstabtoearnHostRewards!
Tell your Host: “Yourrewardsarebasedonpartysales,sobesuretopackthehouse!” “Not everyone you invite will be able to come to your party, but you can stillaskthemtoplaceanorder.Theycounttowardyourrewards!” “DidyouknowyougetANOTHERhalf-priceproductwhenoneofyourguestsbooksapartyandyouattend?”
ThisiscalledthePerpetualPartyReward.It’sagreatwaytomotivateHoststohelpyoubookmoreparties!
HOST REWARDSEveryonelovesScentsy.AndHostRewardsletthemgetMORE!It’sano-brainer(andthe#1reasonyourHostswillbookaparty).Spread the word!
HostRewardsarebasedonpartysales.Here’swhatyourHostscanearn:
Product$85andoverrequirestwohalf-priceitemstosave50%.
PARTY SALES $200-$349.99 $350-$499.99 $500-$999.99 $1,000+
FREEPRODUCT
$20 - $34.99VALUE
$35 - $49.99VALUE
$75 - $149.99VALUE
$150+VALUE
50% OFF PRODUCT 1 ITEM 2 ITEMS 3 ITEMS 4 ITEMS
SIX SKILLS OF THE SELLING SYSTEM
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host coachingHelpyourHostsknowexactlywhattodobefore,duringandafterthepartytomaxouttheirHostRewardsandmakesureguestshave a great time!
How to do it:Right After Booking
• ShareaHostpacketwithalltheinfotheyneed.
• GiveyourHostabasketpartytosharewithfriends,familyand coworkers before the party. It’s never too early to start collecting orders!
• TellyourHosttobrowsethroughacatalogandmake a wish list.
• Talk,talk,talk!LetyourHostsknowhowtostayintouch,andreconnect often.
The Day After Booking
• Start a Party Page on your PWS. (See page 11.)
• SendyourHosta“SavetheDate”emailortext.
• Talkabouttheguestlist.Remember10-7-2-1. You want at least10guests,soencourageyourHosttoover-invite.
• FindouthowyourHostwantstoinvitepeople,andoffertohelp get it done.
• GetyourHost’swishlist,helpthempicktheirtopfourproducts, then set a party sales goal to make sure they earn them free!
TurnthepageformoreonHostCoaching.
Flip that Host!
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presentingYouarethefaceofyourScentsybusiness—beYOU!
Presenting is all about sharing your Scentsy story and the products you love most.
How to do it at a party:• Set up your Scentsy display. YourStarterKitcontainseverythingyouneed.Don’tgotoocrazy!YouwantotherstoseehoweasyitistohaveapartyandbeaConsultant.
• Give everyone a wish list and a product list or catalog.Duringyourpresentation,haveguestswritedownEVERYTHINGtheywant.Tellthemyou’llhelp them save when they’re ready to order.
• Talk about each category. You don’t have to give a long explanation and description of every product we sell. Provide a brief overview of each category, and highlight your favorite product from each.
“ScentsyKidshasfun,fragrantproductsforlittleones!"
“IcannotgetenoughoftheCounterCleaninourCleancollection.Letmeshowyouhowitworks.”(MakesureyouclearthiswithyourHostbefore the party!)
• Share, don’t sell. Tell your guests about the compliments you get on how nice your clothes smell, or how you use the diffuser in your daily relaxation ritual. Share how Scentsy makes your life better and easier!
• Share why you joined Scentsy. This is your Scentsy story. Talk about how the business opportunity has made life better. Invite guests to ask you questions aboutbeingaConsultant.It’sagreatwaytoseewho’sinterestedinlearningmore about joining your team!
How to do it everywhere else:• Brand yourself!MakesureEVERYONEknowsyou’reaScentsyConsultant!Put
a sticker on your car, wear a Scentsy hat or T-shirt, carry a Scentsy bag — you can even get your family in on it!
Shop for Scentsy apparel and marketing tools in the Scentsy Family Store.
• Use Scentsy products. When someone walks into your home, they should be able to tell you love Scentsy! The fragrance in the air, the warmers or diffusers in every room, the Scentsy Buddies lining your child’s bed. When you’re out and about, they should smell it on your clothes (hello, Washer Whiffs!) and see the ScentsyCarBarhangingfromyourrearviewmirror.
2 Days After Booking
• AskhowmanypeoplehaveRSVP’dfortheparty.
• FindouthowyourHostisdoingcollectingoutsideorders.
• Decideonapartytheme,ifyourHostisinterested.
• PlanttheseedthatyourHostwouldmakeagreatConsultant!
• Set a day and time for your next follow-up.
1 Week Before The Party
• TextyourHost.
“Can’twaitforyourpartynextweek!Howmanydowehavecoming?”
• RemindyourHosttokeepsnackssimple:drinks,somethingsweet and something savory!
3 Days Before The Party
• TextyourHost.
“Threemoredays!What’sourfinalheadcount?Haveyougottenanyordersyet?”
The Day Before The Party
• TextyourHost.
“It’s not too late to invite more people or get orders before your party!Seeyoutomorrow!”
• THEDAYOFTHEPARTY
• TextyourHostconfirmingtheaddressandwhenyou’llarrive.It’sparty time!
After The Party
• Set a date for closing the party and collecting outside orders.
• LetyourHostknowhowmuchtheyearnedinHostRewards!
• AskwhetheryourHosthasthoughtanymoreaboutjoining.
“Youcollected$750inorders,whichmeansyougetthreehalf-priced products and about $112 in free products. If you’re interested in joining Scentsy, I’ll help you sign up andenterthispartyunderyournamesoYOUearnthecommission,too!It’sjust$99tojoin.You’llearna20percentcommission from your party, so you’ll be able to earn back thecostofyourStarterKitrightaway.Whatdoyouthink?”
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SIX SKILLS OF THE SELLING SYSTEM
Every Host Packet SHOULD CONTAIN
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• 1 wish list
• 2 catalogs
• 2to3Host/Joinbrochures
• Hostenvelopeforcollectingoutside orders
• Fliers for current specials or promotions
• 5to10orderformswithyour contact info highlighted
• Exampleofacompleted order form
• 25 postcard invitations
• ScentCircleorsmallproductsample
• Wax samples
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BUY:
“IfyoulikeyourClotheslineScentsyBar,you’llLOVEtheScentoftheMonth!I’llsendyouasample.”
HOST:
“YourfirstScentsypartywasaHUGEsuccess,butIknowyoustillhaveproductsonyourwishlist.Whendoyouwanttohostagain?”
JOIN:
“You mentioned how expensive it is to keep all your kids in soccer. Believe me, I know! Scentsy is a great way to earn extra money. I can tell you all about it if you’reinterested.”
following upIt’s where meaningful relationships are built.
The more you connect with people and show interest in them, the more likely they are to do business with you long term. We want our customers to feel valued and special!
How to do it:
Ask for email addresses so your contacts can receive the Making Perfect ScentsTM newsletter and not miss out on our monthly specials and sales!
UsetheCustomer Wish List Notepads to discover what your customers want most — then follow up with specials, sales or host opportunities!
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• Find a system that works for you. ManyConsultantsfollowuponeweek, one month and three months (1-1-3) after delivering an order to see if a customer has questions, wants to reorder or wants to host their own party. The best follow-up system is the one you’ll use, so see what works best for you! The key is consistency.
• Carry (labeled!) catalogs and samples wherever you go. When you hand out a business card, catalog or sample, exchange contact information so you can start building a new relationship.
• Help customers complete their order form. This helps ensure you get their complete contact info so you can follow up later.
• Review their wish lists.Helpcustomers get more with Bundle & Save, or tell them what they could earn if they host a party. They’ll appreciate you helping them save money!
• Share the business opportunity. Remember,you’reinthistoserve!It’s easy to notice the signs of someone who needs the Scentsy life — if you’re willing to look for them.Butthat’sjustthefirstpart.You also have to step up and ask, then follow up after they’ve had some time to think about it.
sponsoring
Care to join me?
When they say they’re too busy to join: “Being busy is a plus in this business! It means you know lots of people.AndsinceScentsyissoflexible,youcanrunyourbusinessfromyourphonewhereveryouare.” When they seem lonely or bored: “I’ve met so many people since I joined Scentsy. It’s a fun excuse to getoutofthehouse.Letmeknowifyouwantmoreinfo!” When they need extra money: “NewConsultantsearna20percentcommissionrightoffthebat,and you can get a 5 percent increase in commission pretty quickly. Itdoesn’tcostmuchtostart,soit’sagreatinvestment!”
SIX SKILLS OF THE SELLING SYSTEM
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• 1Host/Joinbrochure.
• 2 catalogs (one to keep and one to give away so they can see how easy it is!).
• A letter introducing yourself.
• A list of reasons to join.
• AScentCircleorsmallproduct sample.
• Your business card.
• Fliers for current specials or promotions.
• The info in these packets is secondary. This is really your chance to talk with people one-on-one about joining Scentsy.
• Organizeeverythingyou need with handy Opportunity folders.
Every Opportunity Packet
SHOULD CONTAIN
Build an amazing team for an amazing time!
Not many jobs let you choose who you want to work with every day. That’s the beauty of building a Scentsy team — you get to surround yourself with encouraging, motivated, authentic people!
But I just signed up!
No biggie! You don’t have to be a Scentsy expert to start building a team. As abrand-newConsultant,findingafriendtojoinScentsywithyouistheBEST.You can support each other, help each other stay motivated and learn the business together!
How to do it:• Never prejudge.Don’tassumesomeonewon’tbeinterestedinthe
Scentsy life because they’re too busy, too shy or too … whatever. You never know who might want to earn extra money, need a new social outlet or just want to try something different.
• Listen. When you overhear guests talk about wishing they could stay home with their kids, being unhappy with their job or moving into a new home, listen. Scentsy could be just what they’re looking for!
• Be interested in other people. SuccessfulConsultantsthinkofhowtheycan add value to the lives of others. You’re in this to serve!
• Share your story. Tell them why you joined Scentsy and how your life haschangedsince.Keepitshort,simpleandrelatable,andinviteanyonewho’s interested in learning more to connect with you.
• HandoutthreeOpportunitypackets(seesidebar)at every party. Look for people who ask a lot of questions, give them a packet and follow up with them in a few days.
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Active An account status achieved when youearnatleast200pointsinPRVin one calendar month. Activity, or being active, in at least one month during any consecutive three-month period is a requirement for remaining current.
BonusThe amount paid out to leaders (LeadConsultantsandabove)asapercentage of Personal Wholesale Volume(PWV)onpersonalsalesandTeamWholesaleVolume(TWV)ondownlineConsultantsales.
CommissionThe compensation for your personal sales of commissionable products.
Compensation PlanThe various levels of compensation you can earn as you advance to differentConsultantlevels.
CurrentIf you are active for one or more months within the most recent three-month period, you are current and therefore eligible to place orders, receive commissions and retain downline.
Director (Q)ThetitleassignedtoanyDirector,StarDirectororSuperStarDirectoroncetheyhavenotqualifiedfortheDirectorrankforthreeconsecutivemonths. This title may only be held for a total of three months.
Scentsy Glossary
A
B
C
D
DownlineAnyConsultant(s)thatyousponsoredandtheConsultant(s)they sponsored and so forth, including all levels and generations.
FrontlineAllConsultantsonyourfirstleveleither sponsored by you or as the result of a rollup.
GenerationThearrangementofallDirectorsand their teams in your downline.
GroupYour entire downline.
Group Wholesale Volume (GWV)The sum of the Personal Wholesale Volume(PWV)ofallmembersinyour group.
Home CountryThecountryyouspecifiedduringthe enrollment process.
LevelEachConsultantsponsoredintoyour downline, whether by you oranotherConsultantinyourdownline, is organized into a structure that is based on layers of sponsorship.
Lifetime PRV (LPRV)The sum total of all Personal RetailVolume(PRV)youhaveaccumulated on your account from your enrollment date to the present date.LPRVisnotlostorresetasaresult of an account cancellation.
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TOOLS & RESOURCES
Peg rateAcalculationappliedtoPersonalRetailVolume(PRV)thatconvertsPRVpointsto local currency to pay commissions.
Perpetual Party RewardWhen a guest at a party books their ownparty,theoriginalHostwillreceivean additional half-price item if they attend that qualifying party.
Personal Retail Volume (PRV)The point value of commissionable productsyousell.PRVisaglobalpointsystem converted to local currency using a peg rate.
Personal Website (PWS) A tool to help you promote your business, collect online orders, announce online parties and sponsor newConsultants.
Personal Wholesale Volume (PWV)75percentofPersonalRetail Volume(PRV).
Personally Enrolled Consultant (PEC)AConsultantwhoselectsyou as their Sponsor at the time of their enrollment.
RankAmonthlyqualificationusedtodetermine your rate of compensation.
RegionCountriesthatScentsyhas grouped together for sales and marketing purposes.
Roll UpWhen your account is canceled, or if you elect to lock your account into a non-sponsoring account, your downline moves up one Level and becomes your Sponsor’s frontline.
Scentsy Family FoundationOffersphilanthropicsupportthroughscholarships, direct donations and community-based causes and charitable cause products.
Sponsor ThecurrentConsultantwhoisyourimmediate upline.
Starter KitA selection of training materials, demonstration products and business supplies that you are required to purchase upon enrollment.
TeamYouandallConsultantsinyourdownline,excludingDirectorsandtheirdownline.
Team Wholesale Volume (TWV)The sum of the Personal Wholesale Volume(PWV)ofallConsultantsonyour team.
Title Generally, the highest rank achieved byaConsultanttodate.AConsultant’stitle only changes by advancement, exceptwhenDirectorsdon’tmeetDirectorrankrequirements.
Training Center A centralized location for all training content available to Scentsy Consultants.AccesstheTrainingCenterfrom your Workstation.
UplineThisincludestheConsultantwhosponsors you, their Sponsor and so forth.
WorkstationThis is the heart of your business, where you place and track orders, set up your events, track sales, get information on news and events and much more.LoginwithyourConsultantIDnumber or username and password at workstation.scentsy.us.
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Claims1. Products: You may not make any claims regarding the therapeutic or
curative properties of any Scentsy products, other than those contained in currentofficialScentsyliterature.
2. Opportunity: You may not demonstrate the earning potential of Scentsy orpartyplan/directsellingopportunitiesbysharingyourownearninginformationortheearninginformationofotherConsultants.
3. Endorsements: You may use only Scentsy-approved language or materials when asserting any previous, current or future endorsement of any kind.
OurmostimportantjobistosupportandprotectourConsultants!That’swhyweestablished Scentsy Standards for doing business. You agreed to the Standards whenyouenrolledasaConsultant,butyoucanalsofindthemintheIndependentConsultantAgreement(thefulldocumentispostedonyourWorkstation).
Here’s a quick look at (abridged) key Standards:
Corporate pricing vs. personal specialsYouhavetheflexibilitytosellScentsyproducts at whatever price you choose. However,inyouradvertisements,youmustalways use corporate pricing. Personal specials can be shared with your customers directly in one-to-one communication.
eBay and retail locationsWe prohibit the sale of Scentsy products on siteslikeeBayandAmazon,buy/sell/tradepages on Facebook and in retail stores.
Inventory loading
SeventypercentofyourtotalmonthlyPRVmust be sold to customers outside of your household. You are prohibited from carrying excessive inventory and from encouraging your downline to purchase and carry large amounts of inventory.
Cancellation policy Scentsy accounts that do not generate salesresultinginatleast200pointsin PRVinatleastonemonthwithinanycontiguous three-month period will be cancelled for inactivity.
Go to the News tab to search Scentsy Standards for the answers you need.
Scentsy StandardsRAISING OUR STANDARDS
TOOLS & RESOURCES
Protecting Consumers In all interactions, a salesperson must:
• Contactcustomersataconvenienttime.• Provide accurate information on products
and services. • Provide company and salesperson
contact information. • Protect customer privacy. • Ensureproductandearningsclaimsareclearlydocumentedanddefined,andsubstantiated by competent and reliable evidence.
A salesperson will not:• Engageinunlawfulorunethical
recruiting practices. • Encouragefellowsalespeopletopurchase
unreasonable amounts of inventory or sales aides.
• Encouragesellingofproductssolelytoqualify for downline commissions.
DSA Member Responsibilities
A member company must: • AbidebytheCode’sstandards
and procedures as a condition of DSAmembership.
• PublishtheCodeontheirwebsiteandtheprocessforfilingaCodecomplaint.
• Provide ethics training to their salespeople. • Ensureproductandearningsclaimsareclearlydocumentedanddefined,andsubstantiated by competent and reliable evidence.
A member company will not: • Engageinunlawfulorunethicalrecruiting
practices and exorbitant entrance fees. • Encouragesalespeopletopurchase
unreasonable amounts of inventory or sales aides.
• Encouragesellingofproductssolelytoqualify for downline commissions.
Direct Selling Association’s Code of EthicsThe Standard for an Accountable Marketplace
Protecting Salespeople
A member company must provide: • Information on its compensation plan,
products and sales methods. • Actual and potential sales and earnings claims;accuratedescriptionsofproducts,services and opportunities.
• A contract detailing the relationship with the company, including start-up fees and costs.
• An explanation of its repurchase policy, requiringa90percentrefundoncurrentlymarketable materials within 12 months of purchase, including sales kits if required.
Enforcement: • TheCodeofEthicsisenforcedbyan
independent administrator, responsible for compliance and complaint resolution. A member company agrees to abide by the requirementsoftheCodeasaconditionofDSAmembership.
• TheCodeAdministratorisempoweredtoemploy any appropriate remedy to ensure thatsalespeopledonotincursignificantfinancialloss,includingrequiringDSAmember companies to repurchase inventory or materials.
• Member companies must ensure all marketing activity by the salesforce is consistent with company policies and theCode.
• Member companies are subject to reviews to ensureCodecomplianceandadherencetostate and federal laws.
• TheCoderequiresconsumerprotectionmeasures beyond the minimum standards set by the legal and regulatory communities.
• TheCodeadministratorisempoweredto issue periodic compliance reports, including public reports.
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Contact
FinanceCommissions,bonuses,compensationplan,1099-Miscforms [email protected]
Commissions,bonuses,compensationplan [email protected]
Sales tax [email protected]
Media Relations
Publicity, public relations, media relations
Product Development Product suggestions, feedback
Scentsy Family FoundationCharitabledonations,sponsorships,scholarships,charitable cause product suggestions
ScentsyFamilyFoundation.org
Subscriptions Personal Website, Scent and Warmer of the Month, International Service Fees
Consultant Development Training, personal development, business development
Consultant SupportWorkstation help, order status, product questions, replacements and exchanges, compensation questions,ScentsyEvents,ScentsyFamilyStore
[email protected] Livechat/SupportticketthroughtheWorkstation 1-877-855-0617(toll-free) 6a.m.to9p.m.(MT)MondaythroughFriday
Scentsy Pay Portal Support Scentsy Pay Portal account, compensation card
[email protected] 1-866-277-1790(toll-free) 1-778-373-5389(toll) 1-866-278-8825(PuertoRico)
Account ServicesAccount suspensions, voluntary cancellations, restorations, Social Security number updates, downlinetransferrequests,BusinessEntityrequests,Directorteamnames,change-of-countryrequests
[email protected] For documentation purposes, Account Services only accepts requests by email.
CanceledConsultantscancallConsultantSupportat1-877-855-0617iftheyhaveanyquestions.
Awards and Incentives Awards, award nominations, incentives
ComplianceSubmission of intellectual property permission form, information on internet marketing, logo usage, promotional materials [email protected]
IndependentConsultantAgreement [email protected]
SCENTSY HEADQUARTERS Send mail to: P.O.Box1335 Meridian,ID83680
Consultant Support (toll-free): 1-877-855-0617
Corporate Office (toll-free): 1-877-895-4160
Email: [email protected]