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March 16, 2016Orders without bordersGoing international is easier than ever

Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.

© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 2

Forces shaping the world tomorrow

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“You can’t wait for customers to come to you.

You have to figure out where they are, go there and

drag them back to your store.”

─ Paul Graham, Y Combinator


© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.

How many enterprises in Belgium use E-commerce?

0% - 5%5% - 10%

10% - 15%15% - 20%

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Belgium with fastest E-commerce growth worldwide (up 15 places)

Belgian web shops increasing by 5,000 per year or 14 per day

Expectations are that the number web shops will exceed the number of

physical shops by 2020

Belgium e-commerce market is booming

Source: AT Kearney – Global Retail E-commerce Index

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There are great Opportunities for SMEs out there!

number of exporting SMEs exporting has grownby 2% over the last 12 months



Belgium currently exports 52% of

goods outside of the EU.

With only 14% of those non-EU

exports to the US, there’s plenty

of room to grow.

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+12%

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DOMINT1. Overall, what percentage of your online purchases comes from each of the sources listed below?

Most purchases are made from

websites within the consumers’ local country

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Other

Consumers increasingly choose alternative delivery

locations, whereas home deliveries are declining

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81% 68%

12%

20%

9%

10%

Home / Residence

Europe 2013 Europe 2014

Retailers Store or

other authorized pick up location



MexicoNumber of locations:

303; 700 in 2016

CanadaNumber of locations:

813; 1000 in 2016

USANumber of locations :

6,300

Belgium/Luxemburg

Number of locations : 1,025

United KingdomNumber of locations :

2,600

The Netherlands

Number of locations : 825

NordicsNumber of locations :

400 in 2016

Poland Number of locations :

1,400

Italy Number of locations :

1,500; 2,100 in 2016

France

Number of locations : 3,775

SpainNumber of locations :

1,225

AustriaNumber of locations :

145 in 2016

GermanyNumber of locations :

2,925

The Kiala / UPS Access Point network is expanding

Present in 17 countries with more than 24,000 points

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UPS customers examples of integrations:

Locator Plugin / UPS Access Points




Locator API / UPS Access Points



THE TRANSACTIONDOESN’T END WHEN

THE CONSUMER PLACES THE ORDER

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The actual delivery experience has quite a bit

to do with consumer satisfaction, too.

It can be an untapped way to differentiate your brand.

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44%OF SHOPPERS ARE SATISFIED

WITH THEIR ABILITY TO CHOOSE AN

ALTERNATE DELIVERY DATE AFTER

THE ORDER HAS ALREADY SHIPPED.Source: comScore UPS Pulse of the Online Shopper™, June 2014

ONLY

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ARE CONTENT WITH THEIR ABILITY

TO REROUTE THEIR PACKAGESource: comScore UPS Pulse of the Online Shopper™, June 201443%

ONLY

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TODAY, CONSUMERS WISH

THEY COULD SEND

PACKAGES TO A LOCATION

OTHER THAN THEIR HOME.

1 in 4

(e.g., carrier retail stores, retail outlets, lockers, office)

Source: comScore UPS Pulse of the Online Shopper™, June 2014

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INTRODUCING

DELIVERY ON YOUR CUSTOMER’S SCHEDULE,

NOT OURS.

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Possibility to reschedule or

reroute packages

limit missed deliveries and

resends.

Automatic delivery alerts sent

prior to delivery, letting the

customer know what to expect.

IT’S ON

ITS WAY!

What is it?

These alerts provide customers

with a specific delivery window.

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B2C Notification

Email example

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UPS My Choice® gives your customers the control to

re-route or reschedule the delivery

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Global B2C e-commerce

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Global B2C e-commerce sales is booming,

with cross-border opportunities outside of Europe

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China & U.S. are the top e-commerce countries today in

terms of sales, and also will be in the future

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DOMINT3. What are some of the problems you have experienced when purchasing from non-[local country] websites?

International shipments: 1 in 4 consumers experienced

an issue with the clearance process

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Increased De Minimis to $800 for US

tax & duty free imports since March 10, 2016

The higher limit will:

• Reduce costs and paperwork for importers.

• Simplify the shipping of goods to the United States.

• Make accepting returns from U.S. customers easier for Belgian exporters

• Eliminates competitive disadvantage

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• Chinese e-commerce company Alibaba will

this year open an 'Alibaba embassy' in

Brussels

• The world's largest online business-to-

business trading platform for small

businesses

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Alibaba coming to Belgium this spring



Case study of a start-up web shop in France:

“ChicPlace”

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Partner with UPS

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Thank youThank You

ups

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