ups the changing face of retail in industry 4...ups –the changing face of retail in industry 4.0...
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UPS – The Changing Face of Retail in Industry 4.0
Luke Norris, Head of Marketing, UPS Vietnam
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.© 2017 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
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Retail before Industrial Revolution 4.0
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.© 2017 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
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Powering the future of Production and
Enterprise Innovation
The Birth of Ecommerce
Addressing market demands with Smart Logistics
July 26, 2018 4
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.© 2017 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
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Smart Logistics - The Backbone of Omni-Channel Retailing
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.© 2017 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
Asia - the epicenter of the global ecommerce market
July 26, 2018 6
Source: Shopify Plus, Statista
The 10 largest ecommerce markets in 2017 (in USD billion)
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.© 2017 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
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Vietnam’s growing tech-savvy population
UPS Pulse of the Online Shopper™ Study
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Asia Pacific Study
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.© 2017 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
The 2018 Pulse of the Online Shopper Study focuses on consumer behaviors, preferences and perceptions
July 26, 2018 9E-commerce to Green Commerce
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.© 2017 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
Key Themes
Constants:
• Areas of the retail experience that remain important year of year and influence purchasing behaviours. These are satisfaction with today’s shopping experience, shipping and logistics
Movers:
• Areas where consumers have shown significant growth over the past few years. These are mobile, international shopping and store engagement
Emergers:
• New areas of retail that may play a role in the shopping experience of the future. These include alternative delivery locations and marketplaces
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Constants
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UPS Pulse of the Online Shopper Study™
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.© 2017 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
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Constants > Asian consumers are the least satisfied with all aspects of the shopping experience
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.© 2017 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
Constants > Online shoppers in Asia and Europe prefer to ship online purchases back to retailers
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45%
33%
29%
Shipped back toonline retailer
Returned to physical store
Importance of free shipping on returnswhen selecting online retailers
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.© 2017 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
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Constants > 7 in 10 shoppers across Asia, Europe and U.S. have made additional purchases when processing a return
Movers
UPS Pulse of the Online Shopper Study™
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.© 2017 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
Movers - Smartphones play an important role as a source of product information, reviews, and comparison.
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Source: UPS Pulse of the Online Shoppers™ Asia Study
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.© 2017 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
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Movers > Importance of Physical Stores
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.© 2017 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
Movers > The physical store still plays a key role in the customer’s shopping experience
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43%
43%
41%
39%
39%
Exclusive discounts for members
Products I want to touch and feel
Solving immediate problems
Superior customer service
Unique products
Satisfaction with the in-store shopping experience
Importance of factors when making the decision to go in-store vs online (Asia)
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.© 2017 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
UPS Template 19
Movers > Physical Store Engagement
Emergers
UPS Pulse of the Online Shopper Study™
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.© 2017 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
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Emergers > Free vs Paid Shipping
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.© 2017 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
Emergers - There is greater demand for alternative delivery locations
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Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.© 2017 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
Key Takeaways For Retailers
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Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.© 2017 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
Despite uncertainties in global trade, Vietnam has plenty to offer as a growth market
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With low cost, high quality alternatives and supportive government
policies and investments, Vietnam has high appeal
as a growth market.
1Growth market
3Automated
stock replenishment
2Immersive shopping
experience
A more immersive shopping experience
through omni-channel retailing, where online
and physical assets work seamlessly together.
By synchronising
stocktake, purchasing,
and shipping, retail
businesses can
minimise human input
and increase efficiency.
Thank you