UPS® CROSS-BORDER SOLUTIONS HELP PEI PRESERVE COMPANY OUT OF A STICKY SITUATION

PEI Preserve Company is a proud supplier of all-natural

fruit jams, preserves and other specialty products. Bruce

MacNaughton, president of PEI Preserve Company puts a

strong focus on his customers. Whether they visit the store

in Prince Edward Island or place catalogue orders from

anywhere in Canada and the United States, customers

rely on this mail-order business for quality products.

Challenge:

Discouraging shipping practices including lack of

visibility and introduction of a new border regulation

requiring lengthy paperwork severely impacted PEI

Preserve Company’s ability to serve customers. Since

sales depend heavily on the mail-order business across

the border, MacNaughton was in need of a better way

to ship.

“We were almost to the point of quitting the mail-order business all together. Fortunately, UPS came along and made staying in the business possible”. — Bruce MacNaughton

UPS’s Sweet Solution:

UPS’s cross border expertise ultimately affirmed PEI Preserve Company’s decision to

choose UPS as their ultimate logistics provider. The preserves company now uses a

variety of customized UPS services to suit their needs – UPS Southbound Ground, UPS

Express®, UPS International Air, UPS Free Domicile and UPS customs brokerage.

These services provide PEI Preserve Company with the reliability and visibility they

need to have confidence that their product will be delivered on time. UPS systems

ensure customs documents are completed correctly, orders are cleared and the business

adapts in order to streamline processes.

PEI Preserve Company trusted UPS to improve delivery to their customers and their

expectations have been exceeded. UPS provided many other benefits, including:

Improved customer retentionNow that the company can count on UPS for timely delivery of specialty products and

gifts there has been a 50 per cent increase in regular customers.

Enhanced customer serviceWith UPS, shipments are easily traceable, allowing PEI Preserve Company to notify

customers when a shipment is on its way or has been delayed, cutting down on

customer queries by 75 per cent.

Cost savingsPEI Preserve Company no longer needs to offer discounts to make up for delayed

delivery, lowering customer retention costs. Substantially less paper work means a

decrease in administrative costs as well, saving thousands of dollars!

Time savingsWithout customer complaints, MacNaughton and his wife found time to start a charity

foundation – The Country Gardens of Hope.

Company Success:

Partnering with UPS, PEI Preserve Company was able to succeed and even grow their

business. MacNaughton thanks UPS solutions for the opportunity to expand operations

to acquire another mail-order business.

© 2012 United Parcel Service of America, Inc. UPS, the UPS brandmark and the color brown are trademarks of United Parcel Service America, Inc. All rights reserved.

For more information about PEI Preserve Company, visit www.preservecompany.com.

For more information about the UPS products and services mentioned above, please visit www.ups.com®.

“My staff is very customer-centric, so we are happy to be working with the same type of customer-focused supplier in UPS.” — MacNaughton

“UPS has given us great service, great tools and great confidence – which are what we needed to succeed in the mail-order business.” — MacNaughton