Message from the ChairWelcome to our Spring Newsletter. It was great to see the positive feedback from our first Newsletter at Christmas, and I hope that you also enjoy this edition.

The Spring is a good time of year for me, everything starts growing, the rugby is on most weekends, the weather starts to warm up with the evenings are getting lighter. I hoped to

celebrate this issue with a Wales triumph in the 6 nations, but instead offer congratulations to England on their success.

In university I always find this the quickest term, and sometimes the most frustrating as a short working month in January pushes you halfway through the term before you have had time to think. This year for me has been no different, I am working on several projects, and they are all progressing, but not nearly as fast as I would like them to. I don’t know whether your university is similar to mine but everything is planned to change during the summer break, allowing systems, buildings and areas to change when the students are away from campus.

This Spring our members’ meeting was held in Exeter University. Although I have known Nigel for many years, and he has come to sunny Cardiff to visit me, this was my first opportunity to visit Exeter. Nigel and his team did an excellent presentation on introducing a managed print service, and this led to many questions and debate amongst the members. The day concluded with a visit to the Printroom and a chance to see Nigel’s new equipment. It was a most enjoyable and useful day. If you have never visited another print unit I would encourage you to consider it. I know many of you have been to visit me, hopefully these visits have proved informative, and I am sure any of our members would welcome you.

The Spring is also when I really start to look forward to our conference we have a great theme this year ‘Rising to the Challenge’. It’s great to meet up with new members and print managers from around the world, as well as catching up with so many good friends that I have made over the years. This year’s programme is looking really good, and we have some excellent speakers with many valuable experiences that they will share with us. We really want everyone who comes to the conference to leave with new motivation and energy. Lastly, I just wanted to add that this year is a very challenging one in HE and the wider business community. As chair of the UPMG I would encourage members to support each other through these difficult times and to take advantage of being a member of the group as much as possible. These challenges make it even more important to lean on each other and support each other as we work in our own institutions. The executive is working hard to ensure that we support you in a wide variety of ways, some of which are outlined in this newsletter, and we welcome new suggestions from members.

Kind regards,

Rebecca Hanlon

U P M GU N I V E R S I T Y P R I N T M A N A G E R S G R O U P

UPMG NEWSLETTER EDITION 2 • APRIL 2011

IN THIS ISSUE:

Message from the Chair

UPMG Spring meeting

Who has left?

and who has joined?

Redworth Hall History

Call to conference

News from our institutions

News from overseas friends

Money matters

From the Editor

UPMG Members’ Spring Meeting comes to Holland Hall, University of Exeter

University of ExeterSelf-Service Print and Copy Project (Simon Hampton-Matthews)

At the Members’ meeting in March, Nigel Phillips and his colleagues talked the members through the way University of Exeter had gone through the process of selecting a supplier to support their version of a Managed Print Service. The topic was well-timed as a number of UPMG members are embarking on similar projects in their own institutions.

Nigel started by explaining how the project was established, following familiar PRINCE2 methodology. The University decided it needed to benchmark its printing operation so in 2009 they called in SUMS1 to review their operations and produce a report. The key recommendations of the report were:

“… to draw up clear lines of responsibility for the different services, improve student self-service and consolidate the bulk print units in Exeter. Looking to the future, it was recommended that the bulk print unit discussed with communications the options / business case for bringing some marketing materials back in-house.”

This helped Nigel consolidate and improve his print service and go further to review local print provision for staff and students. The SSPC project went through a further competition exercise and selected Xerox as its provider of Managed Print Services from the OGC RM450 agreement. Exeter’s Procurement Officer, Richard Price, talked us through the detailed competition exercise from initial requirements to final selection.

Next, came Dave Barker, who introduced the group to Equitrac job tracking software. Dave a University of Exeter IT specialist could not establish an internet connection immediately; however, finally he found a link via his mobile phone and was away, with a live demonstration about the workings of Equitrac. Dave spoke in length about how they had compared Equitrac with PCounter and felt Equitrac best for an institution of Exeter’s size. Initially, came a model office setup where people were able to see how the new Managed Print Service would work in practice.

Pete Bishop then explained how Exeter and Xerox worked together to implement the project from getting Newfield IT, an independent print consultancy firm, to conduct a detailed site survey, plotting all existing local printers and recommending a future allocation.

1 SouthernUniversitiesManagementServicescomprisingtwooperatingdivisions:SUMSConsultingandSouthernUniversitiesPurchasingConsortium(SUPC).SUMSConsult-ingprimarilyconductsmanagementconsultancyassignmentsattherequestofbeneficiaries.SUPCprimarilyco-ordinatespurchasingactivitybetweenitsbeneficiariesinordertoshareexpertiseandtoachieveefficiencyinpurchasing.

Finally, Connor Gately from Xerox briefly presented how Xerox had approached the implementation phase, supporting Exeter with a ‘model office’ exhibition, linking Equitrac software with their MFPs to provide an integrated solution for print at the University.

UPMG members were obviously interested in the presentations as they asked so many questions that we overran the allotted time!

Thanks to Nigel for organising such a comprehensive series of presentations about the SSPC project.

Simon Hampton-Matthews Operations Manager Printing and Stationery Services,University of the West of England

UPMG 17/03/2011 Spring Meeting

Simon Hampton-MatthewsSimon has served as an Executive Member since 2008

Simon Hampton-Matthews

Simon was born and bred in Birmingham. He joined Lloyds Bank Computer Centre after leaving school and worked in various non-branch departments of the bank for nigh on 25 years before es-caping. He has worked in Birmingham, Chelmsford, London and Bristol and has visited hundreds of branches throughout the UK. During his time at the bank he was mainly involved in IT systems operations and latterly equipment rollouts to the entire branch network, specialising in branch IT equipment and Cashpoint in-stallations.

He left the then Lloyds TSB in 2000 to become Operations Director of a small IT company that provided support to small businesses. Unfortunately, the company was not successful so after a spell of IT consultancy, Simon joined the University of West of England’s Printing and Stationery Unit in November 2002 as Systems Administrator with the brief to bring them into the 21st century. Promotion to Systems Manager and then Operations Manager followed, though sadly this was due to the failing health of the then Head of Printing and Stationery, John Noble. When John died in 2006, Simon was invited to lead the unit permanently.

In his time with UWE Simon has overseen various changes:

• the upgrade of the Shuttleworth MIS system onto a virtual server

• automated the end of month routines

• completely re-calculated the cost-base of the unit and introduced new pricing

• run a £0.5m tender for the replacement of the mono production equipment

• ran the project to change from analogue copiers to digital MFPs in 2004

• developed a database to manage the MFPs

• started the Print Strategy project to have a single supplier of printers to the University

• led a tender response to win the printing work of a local Academy

• and much more!

Simon is also a scuba diver and Treasurer of Bristol Channel Divers, Chairman of the Local Village Shop Association and, with his wife Fiona, sails his 32 foot yacht based in Plymouth as much as he can, voyaging to Devon, Cornwall, France and the Channel Islands.

Members who have sadly left the UPMG:

Glenys Morley (Retired): Print Services Manager Design and Print Services Marketing and Communications Department Loughborough University

“To all my UPMG colleagues

I will be retiring on the 29th July 2011. I have enjoyed being a member of UPMG and also the friends I have made on the conferences and events I have attended. I am looking forward to my retirement and have list of things to do. I will definitely miss the hustle and bustle of the print trade but feel sure I can fill my day. Let’s hope I will have some lovely sunshine to look forward to.”

I started working at Loughborough University in August 1987 when the department was called AVS, back then I was employed as a driver/finisher and was the only finisher in the department. Over the years my role has changed to my present one today as Print Services Manager. The working world is certainly different from when I started at the tender age of 15, where there was an abundance of work out there – very different from today!

The University has given me opportunities that I thought would never have thought possible, I have travelled to many places and met some amazing people who all have very different stories to tell and made many friends.

During my time at Loughborough I have seen many changes in staff, in machinery and the structure of the department. I will miss the buzz of the printing trade and the ever changing machinery and materials, but most of all I shall miss my companions and work colleagues.

I look forward to my retirement and have many things I want to achieve - to swim a mile (and I am nearly there!), keeping fit, helping my daughter with a new business venture and spending time with my husband and keeping busy with my grandchildren.

People I know that have already retired always say to me they don’t know how they found time to work, and I think I will probably agree…

May we take this opportunity to thank Glenys for all of the support she has given to the UPMG. Myself and many others will agree that it was always a pleasure to have a chat and catch-up during conference. Also Glenys was greatly valued on the email circuit. On behalf of the UPMG may we all wish Glenys a very happy retirement. You will be greatly missed !!

Welcome to:

Rhona HoldenActing Section Leader, University of Stirling

I started work in The Print Room on 1979 as a Print Room operator. I was part of a happy team, and we were all very much friends as well as colleagues and 20 years passed very, very quickly. The service grew over the years, firstly the Print team was joined by one Desk Top Publisher and before long we had five Print Room operators and three Graphic Designers. The service was then known as Graphics and Print Services.

In April 2000 I began assisting on the Help Desk one day a week, which was located in the Graphics room. After a few years an opportunity arose to apply for the position of Help Desk Operator. Having worked in the Print Room and now working alongside the Graphic Designers, I would like to think that I was instrumental in encouraging the staff to think of us all as one team rather than two separate entities.

My role changed quite a bit over the years and my title became Business Co-ordinator. My job was to market the business to potential and existing customers, internal and external, and run the Help Desk.

Eventually, I wanted to broaden my experience and in May 2008 I moved to the Information Services Departmental Office as a Departmental Assistant. I continued to work closely with Graphics and Print Services as it is a part of Information Services.

When the secondment to Graphics and Print services as Section Leader for one year was advertised I was very pleased as I knew I was ready for a more responsible role. Apart from all my experience with Graphics & Print Services, I think the two years that I spent in the Information Services office is where I gained the confidence which enabled me to apply for this role. The timing could not have been better as my family are older now and I feel I can give 100% to the job over the next year. I am very much looking forward to 2011, working as part of a great, hard working team. I am looking forward to meeting all the UPMG members at the Conference in Darlington in June.

Rhona(centre) with colleagues.

Redworth Hall History –

Conference Venue 2011

Redworth Hall, or Redworth House as it was initially known was built in 1693 as a family home for George and Eleanor Crosier and their 5 children. Nothing eventful happened until George’s grandson, Robert, the black sheep of the family, fell in love with an heiress less than half his age. Fifty-year-old Robert married Dorothy (22) and was immediately disowned by the family.

In 1744 he returned to Redworth House after buying it with his wife’s money. His life was ultimately shrouded in scandal when he forced his 17 year-old daughter, Jane, to marry her cousin Crosier in an attempt to cement the family line. Jane, deeply unhappy, was a dutiful wife and bore Crosier 11 children in 16 years before vanishing without trace in 1800. Within months Jane’s cheating husband moved in with his mistress. Later, after an evening of solid debauchery, the adulterer was thrown from his horse and froze to death.

Crosier’s second son, Robert Surtees who added the Jacobean style spiral stone staircase and galleried Baronial Hall, then inherited Redworth. Since then Red-worth Hall has been through several incarnations, serving as a family home, a residential school for ‘naughty boys’ and a refuge for the grandson of murdered Czar, Prince Alexander, who fled his homeland during the first world war.

Legend has it that there are, at least, two ghosts who wander the building. The laughter and crying of young children is sometimes heard in the Great Hall where they spent much of their life chained to one of the room’s fireplaces and the fig-ure of a young woman has been seen roaming the rooms at the front of the hotel. She is believed to be the ghost of a jilted lover and threw herself from the top of the Jacobean tower in despair.

Come to Conference 2011 if you dare!

Roy StaresAdministrator and Conference Organiser

Call to Conference 2011

Dear UPMG members,

“Less than 10 weeks away from this year’s conference: ‘Rising to the Challenge’.

Have you booked yet? The Executive committee are working hard to ensure that this is a year to remember and there could even be a few surprises!.................”

Guest speakers, group discussions, presentation on future technologies and of course networking opportunities. Great food and the odd tea, coffee or even something a little stronger. All at a stunning location, Redworth Hall in Country Durham.If you have not booked and would like to attend please find booking form attached. Roy will be happy to take your booking and answer any questions

E: admin.upmg@ntlworld.comWe look forward in seeing you.

Christopher WardBusiness and Marketing ManagerCranfield Press

Conference 2011

Rising to the ChallengeRedworth Hall, County Durham DL5 6NL

5th – 8th June 2011.

Redworth Hall

Here at the University of Bedfordshire we have several projects on the go!!! Probably too many!! Here’s a brief run-down of what were up to:

We have implemented Fiery Digital Store Front, which has taken a long time and are just about to go live to a test group in the next couple of weeks. We will initially release about 5 products that staff can order and get feedback on how easy the site is to use before we add more to it.

Within the same contract we purchased Fiery central PDF Workflow which we use daily and improves the time to get jobs to the printers. We do not however, use it to its full potential as there are still some problems with the software which we hope will be resolved in the forthcoming release Fiery Central1.8

We are just starting to use VDP software fusion pro to produce variable text and graphic letters for our marketing department which were previously done outside. We initially envisage producing about 200,000 letters, postcards and leaflets per year helping to boost our colour volume.

Our last project is our managed print tender that we are part way through. We are looking to have just one supplier dealing with printer and MFDs’ across the entire University utilising the existing PCounter software used for student printing or moving to Equitrac for follow-me print which can tie in with DSF in the central print room also. We think we will be able to show a good saving over the existing non networked copiers and non-existent printer policy. We will have final proposals back in early April.

David Plummer Head of Print & Document ServicesUniversity of Bedfordshire

Offset Print

Konica 6500 colour machine

News from our Institutions

University of Bedfordshire

Loughborough University ~ Digital StoreFront, the journey so far…

In 2008 a business plan for the print unit was implemented in response to a number of University objectives. As part of this plan it was recognised that the unit should be established as the centre of Loughborough University’s workflow for high volume printing and copying, and that less effective ‘cottage industry’ print rooms within departments and other services should be moved to the print unit.

A key factor in establishing the print unit as a central resource was to ensure that the services offered were accessible from anywhere on campus. This has included exploring the world of web-to-print applications - this is the story so far…

The procurement of Digital StoreFront followed a six month product review and research exercise undertaken by the Print Services Manager and Business Manager and involved reviews of a number of industry available products. Digi-tal StoreFront was recognised as the forerunner on the market due to its user friendly front end and back office facility as well as its ability to charge both internal customers via project codes and external customers through the credit card module.

The key aspects to the success of the project to date have been:

The involvement of IT Services from the product review stage to implementation, and management responsibility of the server hardware from the start.

• A clearly defined set of project success criteria that maintained a ‘simple and steady’ approach to system development and implementation. This has enabled the project team to closely control developments ensuring an effective fit of the system to current processes, and pricing structures to enable benefits for customers and improved workflow within the unit.

• Input from key users across campus about product development and system access.

• A close working relationship between the Project Team and the technical engineers available through Canon.

• Careful management of the workload involved in the development and implementation of the system and a steady flow of work from the project team to the rest of the section throughout the implementation period. The project is progressing well and is due to be released as a live service to the campus around Easter 2011.

Any Print Manager wishing to gain further insight to the project or to exchange ideas project progress please contact Helen Clarke, Business and Administration Manager H.J.Clarke@lboro.ac.uk

Alison FreerHead of Design and Print Services Marketing and Communications Department Loughborough University

Toner Amnesty at the University of SheffieldThis initiative was organised by the University Print Management Team (UPMT) with the support of the Recycling Team and Central Stores. Established in 2009, the UPMT aims to reduce the environmental and financial costs of University printing (find out more at www.shef.ac.uk/cics/upmt

One area of concern for the UPMT is the use of personal printers and inkjet printers; the focus is to reduce or replace them with networked printers and/or a MFP environment. It was decided that a Toner Amnesty would be a good way to raise our profile and to encourage the University to consider how, where and when they printed their documents.

UPMT knew from experience and our own departments store cupboards (!) that there were surplus and unused cartridges on campus. Rather than throwing them away, the aim of the Toner Amnesty was for departments to give up ink and toner cartridges that could be re-used elsewhere; in doing this the amnesty would save money and reduce wasted resources.

The initiative was launched in January via an email to all staff; departments then contacted the Recycling Team to arrange their collections. Over two weeks in February the Recycling Team collected just under 500 toner and ink cartridges from departments for redistribution.

The cartridges were sorted into two categories – toner cartridges for use in University printers and ink car-tridges that staff may take home for use in their own printers at their own risk, this is because the warranty had expired.

The UPMT estimated that at today’s prices these cartridges have a value of around £33,500. A total that surprised even the UPMT!

Janine Barraclough, Service Development Manager, University of Sheffield

Sheffield Hallam University are undergoing a value for money review of the service at the moment. We are subject to the outcome of the review, but if the findings are favourable we aim to update the University Print Policy and seek the support of the University Executive in order to implement it.

We are hoping that the current eco-nomic climate will mean that people within the University look at a print policy in a more favourable light than the last time it was implemented, as savings costs on printing are much more preferable to losing jobs!

Paul BishopPrint Services ManagerSheffield Hallam University

Sheffield Hallam University

University of East London Print Centre Refurbishment The University of East London’s Print Services depart-ment has recently undergone a complete refit and ma-chine refurbishment at its Print Centre based at the Docklands Campus.

UEL Print Services supply leaning resource materials to 23,000 students (both campus based and distance learners) and are responsible for the in-house production of the majority of marketing publications.

The leased high volume production fleet is subject to a tender review every 5 years and this presents a great opportunity to take advantage of the latest print technology available to the market.

Steve Marlow (Head of UEL Print Services) comments “We wanted to increase our production efficiency and offer a broader service and product spectrum to our customers. Our brief for the printing side was primarily focussed on workflow speeds, improvement in print quality and creating cost efficiencies. With the finishing side it was more about finding improvements in automation and intelligence, we were keen to introduce variable data printing in-house as well.”

The new digital printing kit consists of; a Xerox Docucolor 1000 high volume colour engine with a clear toner for glossing, two Xerox Nuvera 144EA mono production printers (one with an in-line Watkiss Power Square Booklet Finisher), a Xerox Docucolor 700 system, a Xerox 4127 mid-volume mono unit and an eco solvent large format printer. The digi-tal equipment compliments the existing 2 colour Ryobi 512 litho press coupled with an Itek DPM 2505 CTP system.

Additional finishing equipment has been brought in to support projected demand.

The centre piece being a Duplo 5000ProSCC booklet making line. This is a modular system that includes a sheet-feeder with barcode reader for variable print, an inline top and tail slitter and creaser, which in turn feeds sets into a stitcher / booklet maker and fore-edge trimmer, books are finished with a squareback device. The line is capable of producing 1000 finished books per hour.

Steve comments “With the introduction of the Docucolor 1000, we can duplex print 350gsm card and the university is now creating all its business cards digitally (as opposed to the more labour intensive litho route). We now offer a run length as little as 50 cards and these are finished on a Morgana CardXtra Plus which again saves time and effort setting up the guillotine programme.”

The Print Centre has also invested in a Morgana PrintBind KB2000 per-fect binding unit which offers a professional level of finishing for confer-ence papers and prestige publications.

The university, which has already won industry awards for its innova-tions in print with its bespoke VDP prospectus service, are hoping that the combination of the new print and finishing kit can push the boundar-ies even further.

“Now we have this cutting edge technology in place, we are looking at even more targeted marketing for the university with the use of variable data print. We have a mini prospectus project that we are developing, which we can run two-up on a digital sheet and stitch on the Duplo using the front barcode readers to ensure complete integrity with each book. We are also looking at QR codes as a form of marketing. These kinds of projects are now the future for this print facility, and we believe that we can drive the university forward with this new investment in production equipment,” concludes Steve.

(Fellow members of UPMG are welcome to arrange for a site visit if they wish.)

For further information please contact:

Steve MarlowHead of Print ServicesPrint Centre, Docklands CampusUniversity of East London

I’m pleased to report the UPMG’s finances have not suffered the same fate as the governments or the banks, though we feel the knock on effects of near zero interest rates.

Over the years the executive have been careful with your institutions money, we have been prudent about the amount we have spent, being careful to run the group from the membership fee income receive each year.

Our annual conference is targeted to breakeven and in most years generates a small surplus, thanks to a generous supplier; one or two more delegates have attended or something has come in under cost.

Our annual accounts are published on the UPMG website after the AGM which held at conference each year. The treasurer gives a twice yearly update on our position at the two members meetings, once in the Autumn and again in the Spring. At the same time we give a forecast of where we think we will be at the year end and how conference might pan out financially.

Our accounts are held with HSBC, we have a current account for the day to day running, a deposit account and a money market account trying to pick up whatever interest is available currently. Roy Stares our administrator keeps his eyes on them continuously and we agree to move money about if required. All payments from the accounts need to have two signatures.

How can we help you to attend meetings and conference?

The executive had a lengthy discussion on ways in which we can use our funds carefully help our members attend meetings and conference on regular basis during the financially difficult times for Universities.

So therefore we would like to offer assistance to those that need it.

1. For those travelling by car and where possible pick a colleague up on route to a members meeting we would pay a contribution of 40% of the mileage claim @ 40per mile. To encourage green travel we would hope that you would attempt to fill a car if possible, don’t forget to bring associate members or members of your team

2. For those travelling by travelling by train and using the Advance Saver type tickets we would pay a contribution of 50%

3. For those travelling by air or sea we would pay 25% but no more than £75.00

4. Please speak to either Rebecca; Simon or myself (Francis) if you need help with attending conference, we will do all we can to help members and associate members to attend.

Research and Training Fund

We have a line in our accounts for research and training or anything similar, it was set up after generous donation from an ACUP member many years ago to assist our members either attend a conference, either here or a ACUP conference in the States. We have since broadened its remit to help provide training for members. We all know that dedicated specialist training for our printers and designers does not come cheap. So we can help here as well.

This is perhaps best done on a regional basis to contain costs for institutions, travel time etc. and ensure a good take up.

There are a few simple rules to follow.

1. Come up with a costed proposal and send it the Chair – Rebecca

2. It meets these minimum criteria

a. Members places will be allocated as follows:-

b. First come first served basis with a maximum of 2 places per institution

c. Members will fund any travel and subsistence required (as we plan to operate other regional courses this should be minimum costs)

d. If the course is oversubscribed members may be placed on a reserve list

e. If members are unable to attend they must inform the secretary asap but prior to the training to avoid unnecessary cost.

f. If minimum numbers are not achieved additional places may be offered to attending members to avoid wasted costs

The executive really value any ideas and suggestions about how to use our funds for the benefit of members, so please speak to us. There is not a bottomless pit, and we are not likely to break even at this year’s conference as things stand.

If you would like further information about the UPMG’s finances please don’t hesitate to contact me.

Francis ReisHon Treasurer University of Plymouth

Money Matters

What a topic to be writing about in these financially difficult times! I doubt really that I needed to say it, because you will all be aware from your institutions that money is tight and getting tighter if no disappearing all together.

Tony visited our UPMG Conference in Scarborough, 2005 and presented to the group.

Born and raised in Cambridge, England, he is the son of a printer. His father was a letterpress compositor for 50 years. Tony entered the new process called “Offset Printing” in 1960 being the first offset apprentice in a 300 person letterpress shop. He attended the London College of Printing, Elephant and Castle, London, graduating in Photolithography. Tony immigrated to the United States in 1971 and worked in several positions and locations before ending up at the University of Mississippi. He is the Director of the University Publishing Centre recently renamed Brand Creative Services, and now has over 40 years experience in the printing industry.

The University of Mississippi Printing & Graphic Services - Print shop overview

Printing & Graphic services is an auxiliary unit of the University (meaning unfunded and self supporting) providing full service printing to the university constituents with some outside clients. During the past 15 years the department has seen significant growth in: equipment, technology and volume of work.

15 years ago the department consisted of a copy center and an offset print area. It had 2 analog copiers, 2 small Hamada offset presses and a 2 color Heidelberg KORD. The bindery had a Rossbach signature collator/stitcher, a folder and various hand binding options such as GBC and vello. Pre-press consisted of a Linotype12” wide imagesetter, 3 designers using Mac 7100’s, film stripping, and platemaking. A total of 26 employees made up the department.

Since then the department has grown into the state of the art print provider it is today. Today the pressroom boasts: a four color 28” offset press, a 2 color 20” perfector, a 2 color 29” press, an envelope press, a 1 color and 2 color 18” Hamada and a die cutting press. Bindery shows similar advances with a new programmable cutter, 20 bin Duplo collator/stitcher, angle folder, perfect binder, score and perf equipment, auto punches for coil, GBC and velo binding, a perfect binder and even handwork tables.

Advances in the digital area has seen the highest level of technological advances. We now have a Xerox 6115 B&W High Speed copier, a Xerox 4595 B&W copier, 2 Xerox 240 color devices, a Xerox 700 and our flagship digital press the Kodak 2500 with dimensional ink and glossing.

Relatively new additions included the addition of a bulk mail center where we provide variable data imaging, personalized letters, mail piece inserting using a 6 station inserter, bulk mail address certification, addressing and mailing.

Our revenues went from $1,200,000 annually to a high of $2,000,000 while our staffing went from 26 to 14. Reductions in staff and increases in productivity were enabled by the use of advanced technology.

All roses? No, we have seen, over the past year, a steady decline in the demand for print and an increase in the demand for electronic messaging. Newsletters have migrated from print to a web based publication. Campus wide communication has moved from printed communications to e-mail blasts. Individual departments have resorted to keeping some of their simple copying within the department instead of using our copy center. All of this contributes to a change in how we provide services to the campus. We have to embrace the new media or be left behind. I’m hanging on for the ride and it will be fun.

Tony Seaman

News from Overseas Friends

Tony Stands next to the Kodak NexPress alongside Hilarie, Associate Director

Tony Seaman - Director Brand Creative Services

“One Source - Many Solutions” The University of Mississippi, USA

. . . and finally

Message from the EditorNigel Phillips, University of Exeter

Again, may I take this opportunity to thank all of our contributors to this second edition of the UPMG Newsletter. With all the time pressures and constraints against us all, I can’t thank you enough for the effort you have taken to submit your items to me. I’m sure that all of our members would agree that the articles submitted have been excellent and again, prove that this is what the Newsletter is all about: Real news coming directly from UPMG members.

As Simon Hampton-Matthews mentioned earlier, Managed Print is extremely topical for the group at this present time and at Exeter we were fortunate enough to be able to give a run-down of this most recent exercise, during the UPMG Spring Meeting held here at Exeter. So recent infact, that here is a picture of one of our machine deliveries which happened just the following week!

After the Spring Meeting, Conference is next on the Agenda and I understand there is a great line up this year! So hurry and book your place if you haven’t already done so.

The next Newsletter is scheduled for June and will carry news from the Conference. However, I will still be looking forward to receiving news and articles from UPMG Members. Please use your Newsletter to its fullest advantage. Thanks go again to Martin Parker, of Robert Gordon University, for utilising his design skills and making this Newsletter possible.

Kind regards, Nigel

Dreamweaver Course Training funded by UPMGLast Autumn, Lynne McNaughton applied for funding from UPMG for 10 places on a Dreamweaver course done by Tidal Fire in Edinburgh. UPMG agreed to fund this training and staff from University of Stirling, Herriot Watt University, Robert Gordon and Glasgow Caledonian attended.

This was a two-day interactive training course which provides designers with the knowledge and hands-on practice they need to be able to build and manage professional web sites. The designers from Stirling found it very informative and extremely helpful in providing a basic understanding of the software. It was extremely beneficial for our staff to meet with staff members from other Universities which gave them opportunity to discuss how other in-house design departments run. The designers appreciated the trainer. Her knowledge base, understanding and teaching skills were excellent. The venue was excellent, and could not be faulted in helpfulness, breaks, equipment and catering facilities.

Duncan Hurst commented

“I found the Dreamweaver course particularly valuable and, for me, it came just at the right time. I think that increasingly pre-press will be working with XML files and anything that can ease that transition can only be helpful. I would thoroughly recommend a similar course to anyone who feels the need to ‘push the envelope’.”

We would like to thank the Executive for agreeing to fund this course.

Rhona HoldenGraphics & Print Services University of Stirling

Existing Executive Committee Members:

Rebecca Hanlon – UWIC – Chair 2009 – has also served as executive member since 2004 and as Secretary and Deputy Chair.

Bruce Wigley – De Montfort – Deputy Chair – has also served as executive member since 2005 and Chair2008.

Francis Reis – Plymouth – Treasurer – Francis has also served as Chair 2002 – 2007 and executive member for over 10 years, and NWP representative.

Simon Hampton-Matthews – UWE (University of the West of England) – Simon has also served as an executive member since 2008.

Paul Bishop – Sheffield Hallam – Trustee – Paul has also served as executive member since 2007.

Andrew Scott – Scottish UPMG chairman (Permanent position) – Glasgow Caledonian – for over 10 years.

Sarah Gibbons – Goldsmiths – Executive member recently since 2005 – and has also previously been a co-opted member on the executive and served as secretary.

Janine Barraclough – Sheffield – Executive member since 2005.

Carol Aleknavicius – Bristol – Executive member since 2009.

Peter Davey – Glamorgan – Executive member since 2010.

Chris Ward – Cranfield – Executive member since 2010.

Martin Parker – Robert Gordon University since 2010.

Our administrator and conference organiser since 2005 is Roy Stares. Roy was the Print Manager at Luton University until his retirement, and also held positions within the UPMG including Treasurer and Trustee over a number of years.

Who’s

Who

in the

UPMG?