UplogixControl Center

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Why ARM is differentGoing beyond the traditional software-only network & systems management that relies on the network it monitors, requires multiple tools, and remains labor intensive, Uplogix manages and recovers remote sites. Automated Remote Management (ARM) appliances from Uplogix combine the access and control of a console server with the functionality of network management software to automate the actions of IT personnel.

About UplogixUplogix reduces cost, risk, and complexity in managing distributed IT infrastructure, for the first time giving the ability and confidence to automate the manage-ment and recovery of remote sites.

Top Three Reasons for using ARM

Lower Cost | Reduces remote IT support costs by 25-50%: less troubleshooting, fewer truck rolls, more up-time

Reduce Risk | Ensures that management security policies are always enforced and audited, even during an outage

Decrease Complexity | Combines access and control of a console server with the functionality of network management software to automate the actions of an IT administrator

W W W . U P L O G I X . C O M / F E D E R A L

Customer SupportWith Uplogix’ focus on mission-critical infrastructure and emphasis on service, maintenance includes: - 24x7 phone support / knowledgebase access- Software updates and upgrade assistance- Hardware repair or replacement in the event of a

hardware failure

“Remotely managing our IT devices across a range of locations with a limited support staff was painfully time-consuming and costly, creating a burden that made it more challenging to focus on other critical IT responsibilities. Uplogix has one of the few solutions I have purchased and deployed in my career that actually performs as advertised. My team took it out of the box, plugged it in, and it just worked.” Chris Roberts Network and Security Manager ADESA

Fault management- Tripwire- Netcordia

NCCM- Opsware- Voyence

Dashboard- HP OpenView - IBM Tivoli - SolarWinds - CA, BMC, others

Network management- Tivoli Netcool - Net QoS- EMC Smarts - NetScout

Monitoring & Reporting(SNMP-Based)

NOSC

Out-of-band:Dial-upCellularSatellite

UplogixAppliance

PDUsOther devices:

WAN accelerationRTUs, PLCs

Switches

Routers

Comm Devices:Satellite Modems,

Antenna Controllers,Radios

Devices managedvia CLI & syslog

over console port

Remote Site

CCCSatSa

AntenAA

Common Uplogixdeployments:

- Remote offices- Satellite and cellular operations- Energy infrastructure- Data centers- Financial institutions

ersersers

Remote

Management

Trouble Ticketing & RBA- Opalis- BMC / Remedy

P R O D U C T I O N N E T W O R K CO NNECT ION

( WA

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S E C U R E L I N K

OUT-OF-BAND CONNECTION

Production NetworkConsolePowerOut-of-band

Connection Type:

Remote

Management

Plane

(( WWWAA

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AUTOMATED REMOTE MANAGEMENT(ARM)

With Uplogix:At all timesAll actions stored forcompliance reporting

COMPLIANCE

With Standard NSM:Days or weeksCompliance is missingor requires manual research

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A U T O M A T E D R E M O T E M A N A G E M E N T ( A R M )

© 2009 Uplogix, Inc. All rights reserved. Uplogix, the Uplogix logo, and SurgicalRollback are trademarks of Uplogix, Inc. All other marks referenced are those of their respective owners. 080409

World Wide Technology, Inc.St. Louis, Missouri

60 Weldon ParkwaySt. Louis, MO 63043800-432-7008www.wwt.com

Uplogix collects data through serial connections to managed devices. This rich diagnostic data feeds a rules-based policy engine to determine if a parameter is in or out of specification. Uplogix can then either automatically resolve the incident based on pre-approved automated operations, or communicate information back to centralized IT staff for resolution management tools. All of this in less time than most standard management tools take to find the problem, and often before users even knew there was an issue.

How Uplogix Works

The Intelligence Behind ARMRMOS | The Remote Management Operating System powers ARM appliances, automating hundreds of routine system maintenance, configuration, diagnosis and recovery operations

Scalability and PerformanceUplogix 3200 | Our flagship ARM appliance, available in 4-, 8-, 16-, 24-, or 32-port models, delivers advanced remote management capabilities for larger deployments to locally manage distributed networking gear, servers and satellite devices at remote sites and the NOSC.

Compact and AffordableUplogix 430 | Comprehensive functionality in a fixed 4-port ARM appliance with a small footprint to monitor, manage and control four or fewer devices and their power supply at any distributed location

Managing ARM Acrossthe OperationUplogix Control Center | The web-based, central-ized point of control for all Uplogix ARM appliances and managed devices throughout your environment

Components of the Uplogix ARM Platform

T H E P O W E R O F Y O U R M O S T T R U S T E D I T P E R S O N N E L E V E R Y W H E R E , A L L T H E T I M E .

WORKING

EV

EN

T O

CC

UR

S

0:00 min 10:005:00 15:00 minutes or hours hours or days

Technicianarriveson-site

minutes or hours

Administrator begins fault isolation and resolution attempt, or places service call

SLA Timer Starts(MSP applications)

ALARM CONFIRMATIONS,EVENTUAL NOTIFICATION...

UNKNOWN IDENTIFICATION ISOLATION RESOLUTION

A

UN

Uplogix Solution

0:00 1:000:30 1:30 2:00 2:30 3:00 minutes

Alarm triggered. Uplogix polls devices every 30 sec over console port

If successful, done.If not, notifies NOC of actions already taken

RUN BOOK ACTIONSAUTOMATED...

IDUNKNOWNWORKING ISOLATION RESOLUTION

Standard NSM Tools

Alarm triggered. Data collected over network polling every 5 min

For more information on the Uplogix platform,go to uplogix.com/products

For more information on Uplogix solutions,go to uplogix.com/solutions

For more information and an online ROI calculator, go to uplogix.com/ROI

The Economic Benefits of ARM LOWER COSTS Eliminate Costly Onsite Repair Trips and Support Costs

Reduce your remote IT support costs by 25%-50% by automating a majority of the tasks that an on-site technician would do, but faster, error-free and at a fraction of the cost.

REDUCE RISK Put Your Most Trusted IT Personnel Everywhere, All the Time Ensure that management security policies are always enforced and audited, even during an outage.

IMPROVE PERFORMANCE Improve Service LevelsEnsure productivity and reduce downtime by improving IT service levels. The local appliance monitors, measures and manages the performance of critical IT services and applications from the end-user’s perspective.

DECREASE COMPLEXITY Discover Automated Remote ManagementCombine the local access and control of a console server, the in-depth monitoring and diagnostics of systems management software, and the intelligence of an on-site technician into one integrated remote management appliance.

ROI ExampleRapid ROI with payback based on a reduction in hard and soft costs that

can usually be realized in under a year.

Network Infrastructure Remote Sites NOSCNumber of Sites: 100 4Average Devices / Site: x10 x1000Total Devices 1000 4000

Infrastructure ManagementMonthly Touches per Device 2.25 1Requiring Onsite Visits 10% 5%Cost per Onsite Visit $500 $50 Annual Cost of Onsite Visits $1.65M $132k

Scheduled Downtime 6,000 hrs 9,600 hrsCost per hour - Scheduled $50 $50Annual Maintenance Cost $300k $300k

Total Annual Maintenance $1.95M $432k

Opportunity CostUnscheduled Downtime 4,500 hrs 36,000 hrsCost per hour - Unscheduled $500 $500Annual Downtime Cost $2.25M $9.48M

One-Time Cost $798k $1.26M

3-Year Savings $2.04M $5.81M

Payback Period 6.9 months 4.4 months