Upgrading and Migrating to Cisco Unified

Communications ManagerBrendon Pinniger, Consulting Systems Engineer

Abstract

Participants using previous releases of Cisco Unified Communications Manager need to understand the upgrade paths to the latest CUCM version. This session will provide an in-depth view of the considerations, planning activities and recommendations for a successful migration of CUCM to the latest version. This session will also cover the supported upgrade paths and how Prime Collaboration Deployment (PCD) can assist in the development of an upgrade strategy that minimises downtime and disruption during the upgrade process.

We will also discuss the migration of existing VCS video implementations to a CUCM environment, to deliver on Cisco's vision of true video collaboration anywhere in the organisation. We will delve into implementation and migration examples to give the audience a good grounding for their own migrations and deployments. This breakout will cover the entire TelePresence solution including CUCM, VCS, TelePresence Server, MCU, TMS and endpoints.

Architecture and deployment overview

Licensing

Endpoint and Call Control Migration (VCS to CUCM)

Upgrading CUCM

Conferencing on CUCM

Collaboration Edge

Agenda

Architecture and Deployment Overview

Deployment ModelsExisting VCS deployment

VCS E

Internet

TMS

VCS C

MCU

SIPH.323

H.323 or SIP

Deployment ModelsPossible Post Migration Deployment

VCS E

InternetCUCM

Prime CollabTMS

VCS C

SIP

Trunk

MCU

SIP

H.323

Management

Collaboration Preferred Architecture

EXP-E

Internet

MCU / TS

Conductor

CUCM

Prime CollabTMS

EXP-C

Collaboration Preferred Architecture (CPA)http://www.cisco.com/c/en/us/solutions/enterprise/design-zone-collaboration/index.html

Cisco Preferred Architecture for Enterprise Collaboration PAGE 7

Introduction

Figure 1. Cisco Preferred Architecture for Enterprise Collaboration

Table 1 lists the products in this architecture. For simplicity, products are grouped into modules to help categorize and

define their roles. The content in this guide is organized in the same modules.

Table 1. Components for the Cisco Preferred Architecture for Enterprise Collaboration

Module Component Description

Call Control Cisco Unified Communications Manager (Unified CM)

Provides endpoint registration, call processing, and media resource management

Cisco Unified Communications Manager IM and Presence Service

Provides instant messaging and presence services

Cisco Integrated Services Router (ISR) Provides Survivable Remote Site Telephony (SRST) functionality

Endpoints Cisco Unified IP Phones, Cisco TelePresence video endpoints, and Cisco Jabber

Enable real-time voice, video, and instant messaging communications for users

Conferencing Cisco TelePresence Conductor Manages conferencing resources

Cisco TelePresence Server Provides audio and video conferencing resources

Cisco WebEx Software as a Service (SaaS) Provides subscription-based web conferencing delivered through WebEx Collaboration Cloud

Cisco WebEx Meetings Server Provides on-premises WebEx conferencing solution

Collaboration Edge Cisco Expressway-C Enables interoperability with third-party systems and firewall traversal

Cisco Expressway-E Supports remote endpoint registration to Cisco Unified CM and enables business-to-business communications

Cisco ISR Provides either public switched telephone network (PSTN) or Cisco Unified Border Element (CUBE) connectivity

For YourReference

http://www.cisco.com/c/en/us/solutions/enterprise/design-zone-collaboration/index.html

CUCM Licensing

CUCM 5.0 to 7.1(3) License Types

TECHNICAL ORDERING Description

Node Node Number nodes per clusterDLU DLU Number of phones, type of phones, mobility feature

and presence usersSW Feature ESW/UCSS Maintenance for minor and major version upgrade

Three license types: Node, Device License Unit (DLU) and Software Feature license

Node license is enforced based on the number of node running CM service. TFTP and MOH also requires node licenses

DLU is enforced based on provisioned phones, type of phones, mobility and presence features

Major version upgrade requires Software Feature license

License files are locked to MAC address of the first node or Publisher of the cluster

License enforcement is done on CUCM

Reference

CUCM 7.1(5) to 8.6 License TypesTECHNICAL ORDERING Description

Node UCL/CUWL Number nodes per clusterDLU UCL/CUWL Number of phones, type of phones, mobility feature

and presence usersSW Feature ESW/UCSS Maintenance for minor and major version upgrade

Technical license enforcement is the same as before: Node, DLU and Software Feature license. Device based

Ordering is based on User based

For bare metal servers (MCS), licenses are locked to MAC address of the first node or Publisher of the cluster

In virtualised environment, licenses are locked to the license MAC address of the first node or Publisher of the cluster

License enforcement is done on CUCM

Reference

License Manager Versions and Builds

Version Build

11.0(1) 11.0.1.10000-2

10.5(2) 10.5.2.10000-6

10.5(1) 10.5.1.10000-9

10.0(1) 10.0.1.1000-19

Co-Resident

Same as CUCM

Co-Resident

Same as CUCM

License Manager

Enterprise License Manager (ELM)

9.0 9.1

Prime License Manager (PLM)

10.0-11.0

Version Build

Same as CUCM Same as CUCM

e.g. 9.1(2) SU3 9.1.2.13900-10

ELM is built into CUCM ISO

PLM is built into CUCM ISO or as independent ISO with standalone deployment

Reference

License Manager Architecture 11.0

License Manager API in CUCM 11.0, CUC 11.0 and CER 11.0 interacts with PLM for license request and approval

License

Manager API

First Node of CUCM Cluster 1

PLMPLM

License file

License

Manager API

License

Manager API

First node of CUC 2

License

Manager API

First node of CUC 1

First Node of CUCM Cluster 2

License

Manager API

CER

CER 1

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PLM License Substitution

Licenses are based on hierarchical model where lower feature license can be covered by a higher feature license

- I.E. UCL Basic can be covered by UCL Enhance

- I.E. UCL Enhance can be covered by UCL Enhance Plus

PLM evaluates ALL system license requirements on a per product (CUCM, CUC and CER) basis and respond back with one consistent response to ALL registered systems

- VALID: adequate license

- INVALID: inadequate license

Centralise and enterprise-wide licensing view per product set

UCL - Essential

UCL Basic

UCL Enhanced

UCL Enhanced +

CUWL Standard

User License Substitution

Grace Period and License Overage

Grace

Period

Behaviour when license is exceeded

CUCM 9.X-11.0 60 License Overage:

System function normally

Existing phones cannot be de-provisioning

Additional phones cannot be provisioned

CUC 9.X-10.5 60 Expire:

System will not take calls

Users cannot retrieve messages

Additional users or mailboxes cannot be provisioned

CUC 11.0 60 Expire:

System functions normally

Additional voicemail boxes can not be provisioned

CER 10.X-11.0 60 License Overage:

Responder system stops tracking and updating the phone

Location

License

Manager API

License

Manager API

License

Manager API

CER

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CUCM License Usage

CUCM License Usage

User1

Device2

Extension mobility users: No license

Extension mobility user with Unified Mobility (SNR): UCL Basic license

Device without Owner User ID association: UCL

Based on the device

E.g. Public space phones, shared workspace phones, etc.

User/ Device3

Device with Owner User ID association: UCL or CUWL

Based on the model of device and the number of devices assigned to the user

I.e. 1- 2 devices: UCL, 3 -10 devices: CUWL

TelePresence4 TelePresence (TP) device

E.g. CTS, MX, SX, TX, IX, etc.

List of devices and associated license are in the appendix

CUCM Licensinghttp://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_0100101.html#CUCM_RF_UCAE0263_00

Device and Owner User ID Association

Device with Owner User ID field configured potentially uses less licenses

- I.E. Extension mobility user with Unified Mobility feature and a phone uses one license

- I.E. Multiple phones with the same Owner ID field

Owner User ID Field:

- CUCM 9.1(1a) or earlier: User or None

- CUCM 9.1(2) or later: User or Anonymous

Previous Methods:

- BAT, Run SQL via CLI, UDS and AXL

- Links in the Appendix

Device > Phone > Device Name

Recommend to perform this task before upgrading to CUCM 9.X or later

Cisco Device Assignment Tool (DAT)

CUCM

6.X-9.1

CUCM

10.X-11.X

Device Name OwnerUserID CUCM Version

SEP123456789012 None 9.1(1a) or earlier

SEP098765432109 Anonymous 9.1(2) or later

Device Name OwnerUserID

SEP123456789012 UserX

SEP098765432109 UserY

Search for Unassigned

Phones via AXL per CUCM cluster

Match Users to Unassigned

Phones based on 3 defaults and 4

optional rules

Assign Owners (OwnerUserID) to

Phones

Pre-upgrade or post-upgrade of CUCM 9.0 and later releases

Align OwnerUserID to IP Phones for User Based Licensing (CUCM 9.0 and later releases).

Windows PC (7 and later) or Apple Mac (OSX 10.8 and later) Java application

21

Device Assignment Tool 11.5https://software.cisco.com/download/release.html?mdfid=285963825&flowid=&softwareid=282204704&release=DAT&relind=AVAILABLE&rellifecycle=&reltype=latest

Device Assignment Tool

License Count Utility for CUCM 6.X-8.X

License Count Utility

CUCM 6.X

CUCM 7.X

CUCM 8.X

Perform AXL calls to existing CUCM (6.X, 7.X and 8.X) clusters for current license and license usage and generate pre-upgrade license report

Report can be sent to licensing@cisco.com

Include number of public space, license case number / MAC address and UCSS/ESW or SO number, if sending directly to licensing@cisco.com

Pre-Upgrade License Report

PLM

licensing@cisco.comLCU-License-Report.zip

1. Number of public space

2. Pre-upgrade license report or licensing case number

3. UCSS/ESW contract or SO number

2222

License Count Utility 9.1.2 (LCUZIP-Ver9.1.2.zip):https://software.cisco.com/download/release.html?mdfid=285963825&flowid=&softwareid=282204704&release=DAT&relind=AVAILABLE&rellifecycle=&reltype=latest

mailto:licensing@cisco.com

Endpoint and Call Control Migration (VCS to CUCM)

Overview of Process

Verify the Existing Deployment

Collect data for Migration

Prepare the Migration

Pre-deploy New Components

Add configuration to existing Components

Migrate Systems

Testing the Migration

Try This YourselfThe Cisco Demo Cloud

http://dcloud.cisco.com

Available for Cisco Partners

Repeatable demonstrations and customised labs with complete administrative access.

http://dcloud.cisco.com/

Verify Existing Deployment

Understand current configuration and fix any outstanding issues.

Verify the compatibility of various devices in your network (Compatibility Matrix) including software levels of endpoints (TC5 or newer).

You may migrate endpoints to an existing or new CUCM.

Compatibility Matrix

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/unified/communications/system/versions/IPTMtrix.html

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/unified/communications/system/versions/IPTMtrix.html

Collect Data for MigrationExport of Systems from TMS

Discover and collect the required information from the endpoints

For the endpoints the main information required is the DN/SIP URI, MAC address and system type.

Collect Data for MigrationTMSPE discovery of AD connection details

Discover the AD settings and filters used to provision the Jabber Video clients (and for authentication)

Collect Data for MigrationDiscover License configuration

Discover TMS license configuration for license conversion.

Collect Data for MigrationDiscover License configuration

Migration program: http://www.cisco.com/go/cucmupgrade

http://www.cisco.com/go/cucmupgrade

Collab Upgrade Readiness (for iPad, Android, Windows)

Live data mining on VCS & TMS

Registered Endpoint types & count

License Count Usage report

Recommendation on Next Steps

Customised Upgrade Procedure to

migrate to Unified CM

Includes VCS to CUCM Migration

http://collabupgrade.cisco.com/cucm/index

http://collabupgrade.cisco.com/cucm/index

Prepare and Pre-deploy New ComponentsOverview

VCS E

Internet

CUCM

Prime CollabTMS

VCS C

MCU

SIP

H.323

Management

H.323 or SIP

Prepare the MigrationUnified CM Preparation

Activate Services for Unified CM and IM & Presence in Unified Serviceability menu: Cisco Call Manager

Cisco CTI Manager

Cisco Extension Mobility

Cisco Extended functions

Cisco TFTP

Cisco WebDialer Web Service

Self-Provisioning IVR

Cisco Bulk Provisioning Service

Cisco AXL Web Service

Cisco UXL Web Service

Cisco Serviceability Reporter

Cisco CallManager SNMP Service

Cisco DirSync

Pre-deploy New ComponentsPrime Collaboration Provisioning Configuration

Use Prime Collaboration Provisioning Wizard to configure the Unified Communications Solution including Unified CM, Unity Connection and IM & Presence

Pre-deploy New ComponentsPrime Collaboration Provisioning Configuration

Pre-deploy New ComponentsPrime Collaboration Provisioning Configuration

Pre-deploy New ComponentsConvert collected data to Prime Template

Convert discovered information from TMS into Prime Template to import devices.

Pre-deploy New ComponentsConvert collected data to Prime Template

Convert discovered information from TMS into Prime Template to import devices.

Add Configuration to Existing ComponentsCreate SIP trunk

VCS E

Internet

CUCM

PrimeTMS

VCS C

MCU

SIP Trunk

SIP

H.323

Management

H.323 or SIP

Add Configuration to Existing ComponentsCreate SIP trunk

Add SIP trunk and route pattern for CUCM to push calls to the VCS.

Routing of dial-in MCU calls

Calls to Legacy H323 endpoints that cannot be migrated

B2B calls from CUCM endpoints via VCS-C and VCS-E

On VCS we configure a SIP trunk and Search Rules to route all calls for endpoints to CUCM.

On CUCM we configure Route Pattern, SIP route Patterns and point them to a trunk.

Mobile & Remote Access and VCS-E/Expressway (covered later)

Add Configuration to Existing ComponentsCreate Application User for TMS

Configure an application user in CUCM for TMS access.

TMS User Roles:

- Standard CCM Admin Users

- Standard AXL API Access

- Standard Realtime And Trace Collection

- Standard Serviceability

- Standard CTI Enabled

Add Configuration to Existing Components

Add Unified CM to TMS as a device.

TMS will discover the Unified CM and IM&P servers during this process.

You will also be able to see the pre-configured endpoints.

Migrate SystemsMove Endpoint Registration from VCS to Unified CM

VCS E

Internet

CUCM

PrimeTMS

VCS C

MCU

SIP

H.323

Management

H.323 or SIP

Migrate SystemsMove Endpoint Registration from VCS to Unified CM

Change endpoint configuration to receive settings provisioned by Unified CM.

There are multiple ways of doing this:

Initiate Factory Reset, automatically starting Configuration Wizard or option 150.

Directly start Configuration wizard from the Touch panel.

Push Configuration template from TMS changing provisioning details.

Migrate SystemsRe-add and Update Endpoints Back in TMS

As the endpoints now are registered to Unified CM the TMS configuration is out of date. Re-adding endpoints to TMS will correct this.

TMS will automatically update the database to Unified CM control for these devices keeping relevant settings.

TMS System ID, Scheduled conferences and admin information

Devices now SIP only not H.323 or Dual registered.

Migrate SystemsRe-add and Update Endpoints Back in TMS

Migrate SystemsRun Diagnostic Tool

TMS has a Diagnostic tool to help diagnose existing booked conferences and correct route changes for migrated endpoints.

Migrate SystemsPhonebook sources

Update phonebooks after endpoint migration.

Add TMS phonebook source for CUCM provisioned users.

Jabber and Unified CM provisioned endpoints use UDS directly.

Testing the MigrationMigration completed

VCS E

InternetCUCM

PrimeTMS

VCS C

SIP

Trunk

MCU

SIP

H.323

Management

H.323 or SIP

Testing the MigrationSuggested testing

Install and sign in with Jabber to test it now being provisioned from Unified CM.

Call to or between migrated endpoints.

As we have not touched the MCU previously scheduled conferences still stay the same and can be dialed into.

Try to call into a conference scheduled before the endpoints were migrated.

Upgrade Definition

Current CUCM Upgrade Process and Definition

L2 Upgrade: Appliance/Virtual to Appliance/Virtual model Low complexity with possible shortest downtime

Between CUCM versions with the same major RHEL versions

(e.g. CUCM 10.0 to 11.0 or CUCM 10.5 to 11.0)

RU (Refresh Upgrade): Appliance/Virtual to Appliance/Virtual model with major RHEL version change (starting with RHEL 5)

Medium complexity with possible longer downtime

(e.g. CUCM 8.6 to 11.0 or CUCM 9.1 to 11.0)

Platform Change: Appliance to Virtualised model Variable complexity with variable downtime pending approach

Single or multiple hop upgrade or migration

(i.e. Bare metal servers that cannot run CUCM 10.0 or above)

L2

RU

PC

L2 and RU Upgrade: Appliance/Virtual to Appliance/Virtual Model

InActive partition

Active Partition

InActive partition

Active Partition

CUCM Publisher

CUCM Subscriber

UpdatedCUCM SW

Switch Version via OS Admin

or CLI

Active partition

inActive Partition

Active partition

inActive Partition

CUCM Publisher

CUCM Subscriber

2

1

3

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L2 and RU Upgrade: Appliance/Virtual to Appliance/Virtual Decision Tree

Existing CUCM cluster being upgraded

Upgraded CUCM cluster

NO

Upgrade to same major RHEL

version

Perform a

RU Upgrade

Perform a

L2 UpgradeYES

L2 L2

L2

RU

CUCM

Version

RHEL Release

5.0(4) RHEL 3 Update 6

5.1(x) & 6.X RHEL 3 Update 8

7.0(1) RHEL 4 Update 4

7.1(2) RHEL 4 Update 6

7.1(3) & 8.0(x) RHEL 4 Update 7

8.5 RHEL 4 Update 8

8.6* RHEL 5 Update 5

9.X RHEL 5 Update 7

10.0(1) RHEL 6 Update 2

10.5(1) RHEL 6 Update 5

11.0(1) RHEL 6 Update 6

L2

* RU starts with CUCM 8.6 or RHEL 5 for CUCM. New

L2 versus RU Upgrade

Active partition is running while upgradesoftware is being install on inactive partition

Low downtime since upgrade can be done while system is functioning

L2 Upgrade

Server is down while upgrade software is being install

More reboots for bare metal servers

Higher downtime since upgrade cannot be done while system is functioning

Upgrade is equal to complete installation of CUCM

RU Upgrade

Detailed L2 and RU upgrade process are in the appendix

In-Place L2/RU Upgrade Process

Existing CUCM Cluster

Back Up With DRS

sFTPServer

CUCM 11.X

ISO file

Upgrade Publisher Inactive Partition

CUCM 11.X

ISO File

Upgrade Subscribers

Inactive Partition

Add License to ELM/PLM and add CUCM to

PLM if new

cluster

CLI or OS Admin

Switch Partition

onPublisher

1 62 3 4 5

New CUCM 11.X Cluster

CLI or OS Admin

Switch Partition

onSubscriber

New CUCM 11.X Cluster

Existing CUCM Cluster

Existing CUCM Cluster

ELM/PLM

Add version 11 of license for the appropriate ELM or PLM

For 9.X to 11.X, upgrade IM&P after CUCM cluster is upgraded

This scenario applies to virtualised CUCM only

http://rds.yahoo.com/_ylt=A9G_bF7Zc_ZHfE4AA_mJzbkF;_ylu=X3oDMTBpdnJhMHUzBHBvcwMxBHNlYwNzcgR2dGlkAw--/SIG=1e9splbm2/EXP=1207420249/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=dvd+icon&fr=sfp&ei=utf-8&js=1&x=wrt&w=41&h=36&imgurl=www.hama.ohara.ac.jp/img/001/icon_dvd.gif&rurl=http://www.hama.ohara.ac.jp/img/001?D=D&size=1.6kB&name=icon_dvd.gif&p=dvd icon&type=gif&oid=83bbfbb015f0ef72&no=1&tt=34718http://rds.yahoo.com/_ylt=A9G_bF7Zc_ZHfE4AA_mJzbkF;_ylu=X3oDMTBpdnJhMHUzBHBvcwMxBHNlYwNzcgR2dGlkAw--/SIG=1e9splbm2/EXP=1207420249/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=dvd+icon&fr=sfp&ei=utf-8&js=1&x=wrt&w=41&h=36&imgurl=www.hama.ohara.ac.jp/img/001/icon_dvd.gif&rurl=http://www.hama.ohara.ac.jp/img/001?D=D&size=1.6kB&name=icon_dvd.gif&p=dvd icon&type=gif&oid=83bbfbb015f0ef72&no=1&tt=34718http://rds.yahoo.com/_ylt=A9G_bF7Zc_ZHfE4AA_mJzbkF;_ylu=X3oDMTBpdnJhMHUzBHBvcwMxBHNlYwNzcgR2dGlkAw--/SIG=1e9splbm2/EXP=1207420249/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=dvd+icon&fr=sfp&ei=utf-8&js=1&x=wrt&w=41&h=36&imgurl=www.hama.ohara.ac.jp/img/001/icon_dvd.gif&rurl=http://www.hama.ohara.ac.jp/img/001?D=D&size=1.6kB&name=icon_dvd.gif&p=dvd icon&type=gif&oid=83bbfbb015f0ef72&no=1&tt=34718http://rds.yahoo.com/_ylt=A9G_bF7Zc_ZHfE4AA_mJzbkF;_ylu=X3oDMTBpdnJhMHUzBHBvcwMxBHNlYwNzcgR2dGlkAw--/SIG=1e9splbm2/EXP=1207420249/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=dvd+icon&fr=sfp&ei=utf-8&js=1&x=wrt&w=41&h=36&imgurl=www.hama.ohara.ac.jp/img/001/icon_dvd.gif&rurl=http://www.hama.ohara.ac.jp/img/001?D=D&size=1.6kB&name=icon_dvd.gif&p=dvd icon&type=gif&oid=83bbfbb015f0ef72&no=1&tt=34718http://images.search.yahoo.com/search/images/view?back=http://images.search.yahoo.com/search/images?p=certificate&ei=UTF-8&fr=yfp-t-501&x=wrt&w=400&h=311&imgurl=www.ozevillage.com.au/postoffice/images/certificate_demo.jpg&rurl=http://www.ozevillage.com.au/postoffice/certificate_demo.asp&size=36.8kB&name=certificate_demo.jpg&p=certificate&type=jpeg&no=5&tt=810,810&oid=6d049e3d71244d92&ei=UTF-8http://images.search.yahoo.com/search/images/view?back=http://images.search.yahoo.com/search/images?p=certificate&ei=UTF-8&fr=yfp-t-501&x=wrt&w=400&h=311&imgurl=www.ozevillage.com.au/postoffice/images/certificate_demo.jpg&rurl=http://www.ozevillage.com.au/postoffice/certificate_demo.asp&size=36.8kB&name=certificate_demo.jpg&p=certificate&type=jpeg&no=5&tt=810,810&oid=6d049e3d71244d92&ei=UTF-8

CUCM Platform Conversion (PC) with Examples

PC

MCS 7845-I3 C240M4

C240M4 B200M4

C210M1

PC

PC

C240M4

Bare Metal or Appliance to Virtual Platform Conversion

E.g. CUCM 10.X and later can only run virtualised

E.g. MCS to UCS

Virtual to Virtual Platform Conversion

E.g. Change from C-Series Rack Severs to B-Series Blade Servers

Virtual to Virtual Platform Conversion

E.g. Change older C-Series Rack Severs to current C-Series Rack Severs

UpgradeOptional

UpgradeOptional

UpgradeOptional

CUCM Platform Conversion (PC) Approaches

NEW

NEW

PC

1

2PC

Cisco DRS (Disaster Recovery System):

Traditional method leveraging DRS backup and DRS restore to change platform only

Cisco PCD (Prime Collaboration Deployment)

New method leveraging PCD to change platform and/or upgrade

Cisco DRS Approach

PC and Upgrade Using DRS for 8.0(2) - 9.1(2)

DRSBackup

sFTPServer

CUCM ISO

Image

Install on First node

or Publisher

Upload License(s)

1 52 3 4

CUCM on MCS

New virtualised

CUCM

Newvirtualised

CUCM

DRSRestore on First node or

Publisher

sFTPServer

CUCM Publisher or ELM

Newvirtualised

CUCM

Install on Secondary

node or Subscriber

CUCM ISO

Image

60

Upgrade ELM to PLM before RU upgrade CUCM to 11.X

License upload:

- 8.X: Node, DLU and SW Feature with license MAC on Publisher

- 9.X: License to ELM

- 10.X/11.X: License to PLM

RUUpgrade

VirtualisedCUCM 11.X

60

Replacing a Single Server or Cluster for Cisco Unified Communications Manager:http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/install/10_0_1/replace/CUCM_BK_RA042F11_00_replace-server-cluster-cucm-100.html

http://rds.yahoo.com/_ylt=A9G_bF7Zc_ZHfE4AA_mJzbkF;_ylu=X3oDMTBpdnJhMHUzBHBvcwMxBHNlYwNzcgR2dGlkAw--/SIG=1e9splbm2/EXP=1207420249/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=dvd+icon&fr=sfp&ei=utf-8&js=1&x=wrt&w=41&h=36&imgurl=www.hama.ohara.ac.jp/img/001/icon_dvd.gif&rurl=http://www.hama.ohara.ac.jp/img/001?D=D&size=1.6kB&name=icon_dvd.gif&p=dvd icon&type=gif&oid=83bbfbb015f0ef72&no=1&tt=34718http://rds.yahoo.com/_ylt=A9G_bF7Zc_ZHfE4AA_mJzbkF;_ylu=X3oDMTBpdnJhMHUzBHBvcwMxBHNlYwNzcgR2dGlkAw--/SIG=1e9splbm2/EXP=1207420249/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=dvd+icon&fr=sfp&ei=utf-8&js=1&x=wrt&w=41&h=36&imgurl=www.hama.ohara.ac.jp/img/001/icon_dvd.gif&rurl=http://www.hama.ohara.ac.jp/img/001?D=D&size=1.6kB&name=icon_dvd.gif&p=dvd icon&type=gif&oid=83bbfbb015f0ef72&no=1&tt=34718http://images.search.yahoo.com/search/images/view?back=http://images.search.yahoo.com/search/images?p=certificate&ei=UTF-8&fr=yfp-t-501&x=wrt&w=400&h=311&imgurl=www.ozevillage.com.au/postoffice/images/certificate_demo.jpg&rurl=http://www.ozevillage.com.au/postoffice/certificate_demo.asp&size=36.8kB&name=certificate_demo.jpg&p=certificate&type=jpeg&no=5&tt=810,810&oid=6d049e3d71244d92&ei=UTF-8http://images.search.yahoo.com/search/images/view?back=http://images.search.yahoo.com/search/images?p=certificate&ei=UTF-8&fr=yfp-t-501&x=wrt&w=400&h=311&imgurl=www.ozevillage.com.au/postoffice/images/certificate_demo.jpg&rurl=http://www.ozevillage.com.au/postoffice/certificate_demo.asp&size=36.8kB&name=certificate_demo.jpg&p=certificate&type=jpeg&no=5&tt=810,810&oid=6d049e3d71244d92&ei=UTF-8http://rds.yahoo.com/_ylt=A9G_bF7Zc_ZHfE4AA_mJzbkF;_ylu=X3oDMTBpdnJhMHUzBHBvcwMxBHNlYwNzcgR2dGlkAw--/SIG=1e9splbm2/EXP=1207420249/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=dvd+icon&fr=sfp&ei=utf-8&js=1&x=wrt&w=41&h=36&imgurl=www.hama.ohara.ac.jp/img/001/icon_dvd.gif&rurl=http://www.hama.ohara.ac.jp/img/001?D=D&size=1.6kB&name=icon_dvd.gif&p=dvd icon&type=gif&oid=83bbfbb015f0ef72&no=1&tt=34718http://rds.yahoo.com/_ylt=A9G_bF7Zc_ZHfE4AA_mJzbkF;_ylu=X3oDMTBpdnJhMHUzBHBvcwMxBHNlYwNzcgR2dGlkAw--/SIG=1e9splbm2/EXP=1207420249/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=dvd+icon&fr=sfp&ei=utf-8&js=1&x=wrt&w=41&h=36&imgurl=www.hama.ohara.ac.jp/img/001/icon_dvd.gif&rurl=http://www.hama.ohara.ac.jp/img/001?D=D&size=1.6kB&name=icon_dvd.gif&p=dvd icon&type=gif&oid=83bbfbb015f0ef72&no=1&tt=34718

PC and Upgrade for 6.1(4), 6.1(5), 7.1(3) or 7.1(5)

CUCM on MCS

VirtualisedCUCM 9.1(2)

61

Leverage Jump Upgrade to by-pass MCS server limitation on running CUCM 8.X or later to get to CUCM version 9.1(2)

RU upgrade to CUCM version 11.X

For other CUCM clusters not on version 6.1(4), 6.1(5), 7.1(3) or 7.1(5), upgrade to the above releases

Jump Upgrade Process

RUUpgrade

VirtualisedCUCM 11.X

61

Jump Upgrade Procedure:

https://supportforums.cisco.com/sites/default/files/legacy/3/6/1/15365163-Drive_to_Nine_Jump_upgrade_versions_4.1.3-7.1.5_to_9.1.2%5B2%5D.pdf

Detailed Jump Upgrade Process is in the appendix

Cisco Prime Collaboration Deployment (PCD) Approach

Prime Collaboration Deployment (PCD)

PCD is a VMware vApp used for management of Cisco collaboration applications:

- CUCM

- CUC

- CUP / IM&P

- CUCCX

Management tasks (Upgrade, Switch Versions, Server Restart, Readdress, Install and Migrate) are based on collaboration application and version of the application

VMware vApp is pre-configured virtual machine with OS and PCD application (1.4GB)

CUCM 6.X

CUCM 7.X

CUCM 8.X

PCD

ESXi Host

CUCM Supported Tasks by PCD 11.0

Feature CUCM

6.1(5)

CUCM

7.1(3), 7.1(5)

CUCM

8.0(1-3)

CUCM

8.5(1)

CUCM

8.6(1-2)

CUCM

9.x

CUCM

10.X

CUCM

11.X

Migration to 10.X/11.X X X X X X X X X

Fresh Install X X

Upgrade X X X X

Switch Version X X X X

Restart X X X X

Readdress

(Hostname/IP

Address Change)

X X

PCD Administration Guide:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pcdadmin/10_5_1/CUCM_BK_U35347D2_00_pcd-administration-guide-1051.pdf

Reference

New

PCD Requirements

Virtual machine virtual requirements

- 2 vCPU

- 4 GB vRAM

- 80 GB vDisk

VMware requirements

- ESXi 4.1, 5.0, 5.1 and 5.5

- VMware API:

- Cisco UC Virtualisation Foundation, VMware vSphere Foundation, Standard Edition, Enterprise Edition, or Enterprise Plus Edition

- CUCM-BE 6K and CUCM-BE 7K comes with Cisco UC Virtualisation Hypervisor. Update to Cisco UC Virtualisation Foundation

CPU Memory NIC Storage

PCD

Server Hardware

VOS

ESXi 4/5 Hypervisor

CUCM

VOS

CUC

VOS

CUCCX

VOS

PCD Administration Guide:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pcdadmin/10_5_1/CUCM_BK_U35347D2_00_pcd-administration-guide-1051.pdf

Ordering and Deploying PCD for Upgrade

PCD Version PCD Build

11.0(1) 11.0.1.20000-2

10.5(1) 10.5.1.10000-6

10.0(1) 10.0.1.10000-14

Reference

Product Upgrade Tool (PUT) - www.cisco.com/upgrade

PCD part of CUCM Software Version 10.X/11.X for PUT Only

Download as pcd_vApp_UCOS_1X.x.xxxxx-x.iso

PUT

pcd_vApp_UCOS

_1X.x.xxxxx-x.iso

ISOOVA

PCD_VAPP.OVA for vSphere Client

PCD_VAPP.ova for vSphere Web Client

PCD

PCD Administration Guide:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pcdadmin/10_5_1/CUCM_BK_U35347D2_00_pcd-administration-guide-1051.pdf

http://www.cisco.com/upgrade

PCD Interactions with External Components

PCD and VMware ESXi communication

- ESXi host root credential

- NFS mount PCD /fresh_install directory

- Data centre or server team coordination

PCD and CUCM communication

- CUCM OS admin credential

Management laptop and PCD

- Web for GUI admin

- Secure ftp client to upload ISOs and COP files

PCD

Virtualized CUCM 11.X

VMware vSphere

/upgrade/fresh_install

ucsinstall*.iso,*cop.sgnbootable*.iso

sftp

ftp/sftp

PCD Considerations and Planning

Cisco UC Virtualisation Hypervisor with BE6K and BE7K

Network team versus server team dynamics

- Root access to ESXi host

- ESXi host see another NFS datastore

- Customer storage standard might not be or allow NFS

Allow network traffic to and from PCD

For L2/RU upgrade does not automate COP file installation

- ciscocm.version3-keys.cop.sgn

- ciscocm.refresh_upgrade_v1.3.cop.sgn

Might do a hybrid of manual and PCD upgrade due other applications

PCD Administration Guide:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pcdadmin/10_5_1/CUCM_BK_U35347D2_00_pcd-administration-guide-1051.pdf

Recent PCD featuresOngoing theme: remove reasons not to consider using PCD

PCD 10.5(3) - Edit/Expand Cluster

Handle add-ons like add Subscribers or IM&P nodes to existing cluster

Edit/Delete Nodes from existing or Discovered Cluster before install

PCD 11.0(1) - Remote SFTP Server

Remove barrier to using PCD Upgrades in geo-distributed deployments

Keep large file pushes from SFTP off the WAN, closer to destination VM

PCD VM .iso.iso

.iso

.iso

Local SFTP

Remote SFTP

PCD VM++

Setup From and To Clusters in PCD

Click Inventory ClustersDiscover from Define to

Setup Migration Task

Previously defined Migration Tasks

Click Task Migration

New Migration Task

Pick Discovered From and Defined To Clusters

Pick Upgrade Image File to Use on to Cluster

Pick your image file here(rip ISO from DVD or eDelivery, stage

in the PCD VM via SFTP upload)

TIP: delete old files via SFTP

interface. No PCD GUI for file

management at this time.

Set Start Time

Auto, later

Auto, now

Manual

Setup the Sequence of node upgrades and reboots

PCD does sequence for youDefault = Pub first, then Subs one by one, then IM&P

Butyou can edit to match your procedures.

Drilldown into Step 1 of this

Migration Task

Check Your Work, Press GO

What Happens Next?

Migration runs at the time you told it to (now or scheduled)

PCD pulls data from the old cluster to the PCD VM

PCD tells the old cluster to shutdown

PCD push-installs the new version on to VMs

PCD migrates and imports data into the to VMs

PCD tells the cluster to boot

60-day grace period on licensing in case you need to re-host or order more licenses.

Upgrade Paths

CUCM and ISO/COP Files

CUCM 9.1(2)

ciscocm.version3-keys.cop CUCM 11.0

ISO

COP(sgn)

file

CUCM accepts RSA v2

CUCM 11.0 ISO is RSA v3CUCM accepts RSA v3

CUCM 9.1(2)ISO

CUCM accepts RSA v2

CUCM 10.0 ISO is RSA v2

CUCM 10.0CUCM 10.0

CUCM accepts RSA v2 /v3

CUCM 11.0

ISO

CUCM 11.0 ISO is RSA v3

CUCM 11.0

COP(sgn)

fileCUCM accepts RSA v3

X

CUCM accepts RSA v3

COP file is RSA v3

ciscocm.free_common_space_v1.0.cop.sgn

COP(sgn)

file

ciscocm.free_common_space_v1.3.k3.cop.sgn

COP file is RSA v2

COP file is RSA v3

Direct L2 Upgrade (Virtualised to Virtualised)

CUCM 10.5(X)

CUCM 11.XL2

The CUCM versions that will support a L2 upgrade to 11.X

Short or minimal downtime

Pre-upgrade RSA keys COP file (ciscocm.version3-keys.cop.sgn) not required

CUCM 10.0(1)

Direct RU Upgrade (Virtualised to Virtualised)

CUCM 11.X

CUCM 8.5(X)

RU

Longer downtime

Medium upgrade complexity

Pre-upgrade RSA keys COP file (ciscocm.version3-keys.cop.sgn) is

required

RU upgrade COP file (ciscocm.refresh_upgrade_v1.3.cop.sgn) is

required for CUCM 8.5 or earlier

CUCM 8.6(X)

CUCM 8.0(2-3)

CUCM 9(X)

Appliance to Virtualised CUCM 11.X (DRS)

Platform

Number

Supported

Normal Mode

Supported

Bridge

Not

Supported

Upgrade Strategy

1 6.1-7.1 8.0 8.5-9.1 Jump upgrade, upgrade to 11.X

2 6.1-7.1 8.0-8.5 8.6-9.1 Jump upgrade, upgrade to 11.X

3 6.1-8.0 NA 8.5-9.1 Jump upgrade or upgrade to 8.0 to change platform, upgrade to

11.X

4 6.1-8.0 8.5 8.6-9.1 Jump upgrade or upgrade to 8.0 to change platform, upgrade to

11.X

5 6.1-8.0 8.5-9.1 NA Jump upgrade or upgrade to 8.0 to change platform, upgrade to

11.X

6 6.1-8.5 8.5-9.1 NA Jump upgrade or upgrade to 8.0 to change platform, upgrade to

11.X

7 7.1-9.1 NA NA Jump upgrade or upgrade to 9.1 to change platform, upgrade to

11.X

Reference

Supported Cisco Unified Communications Manager Releases by Server:

http://www.cisco.com/en/US/partner/prod/collateral/voicesw/ps6790/ps5748/ps378/prod_brochure0900aecd8062a4f9.html

Jump upgrade process is preferred due to licenses acquisition complexity and the many steps involved

Appliance to Virtualised CUCM 11.X (PCD Migrate)

CUCM 11.X

CUCM 7.1(3/5)

CUCM 8.0(2-3)

CUCM 6.1(5)

CUCM 8(X)

PC

Upgrade

CUCM 9(X)

PCD Migrate

Same or different IP addresses

Same or different IP hostnames

Appliance to Virtualised CUCM 11.X (PCD Migrate)

CUCM 11.XCUCM 7.1(3/5)

CUCM 6.1(5) PC

Upgrade

PCD Migrate

Multiple hops

Same or different IP addresses

Same or different IP hostnames

CUCM 6.0(X)

CUCM 6.1(1-4)

CUCM 5.1(3)

CUCM 7.0(1)

CUCM 7.1(2-4)

L2 Upgrade

PCD or DRS?

Tools and process familiarity

Network team versus server team dynamics

- Root access to ESXi host

- ESXi host see another NFS datastore

- Customer storage standard might not be or allow NFS

Other collaboration applications

PCD Administration Guide:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pcdadmin/11_0_1/CUCM_BK_PB6D9005_00_pcd-administration-guide-110.html

Appliance to Virtualised CUCM

Appliance to Virtualisation Conversion

Unified Communications in a Virtualised Environment Docwiki

http://www.cisco.com/go/uc-virtualized

Platform Conversion

CPU Memory NIC Storage

UC App

Server Hardware

VOS

ESXi 4/5 Hypervisor

UC App

VOS

UC App

VOS

UC App

VOS

1. Server platform selection

2. VMware ESXi requirements

3. Conversion of appliance to virtual machine or OVA

4. Leverage Unified Communications in a Virtualised Environment Docwiki

1

2

3

Business

Edition 6000UC on UCS

Less

Less More

More

UC on UCS 3rd-Party

1. Server Platform Selection

Any Server

Business

Edition 7000

Choices

(Leverage Existing Investment)

Assurance

Simplicity

TRC Specs-BasedPackaged Collaboration

Solution

LessMore Ease of Deployment

UC Virtualisation Supported Hardware

http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware

2. VMware ESXi Requirements

ESXi Hypervisor: 4.0, 4.1, 5.0, 5.1 and 5.5

ESXi Edition: VMware vSphere Hypervisor, Cisco UC Virtualisation Hypervisor, VMware vSphere Hypervisor Foundation, Cisco UC Virtualisation Foundation, Standard, Enterprise or Enterprise Plus

VMware vCenter: Essential, Foundation or Standard

Recommended for large deployment. centralise management, license management, etc.

Mandatory for Specs-Based deployment

VMware acquisition: Cisco, Partner or VMware

https://www.vmware.com/files/pdf/vsphere_pricing.pdf

ESXi Hypervisor

VMware vCenter

Server

https://www.vmware.com/files/pdf/vsphere_pricing.pdf

vSphereClient

CCO

OVA

UCS B200 M4

2

1

Cisco Virtual Template (OVA) File

Open Virtual Archive (OVA): Portable virtual appliance that defines configuration (memory, storage space, etc.) for a virtual machine and is a compressed version of OVF

Cisco will provide OVA files with Virtual Machine Hardware Version (VMV) 7 and VMV8 on CCO for collaboration applications deployment

Deploy the latest OVA version and the highest available VMV version that matches to ESXi version

3. Conversion of Appliance to Virtual Machine or OVA

MCS

Server

Model

Maximum

Number

of Phone

OVA

Deployment

Size

vCPU

7845-I3 or

earlier

10000 10000 4

7845-I3 or

earlier

7500 7500 2

7845-I2/H2

or earlier

7500 7500 2

7825-I5 or

earlier

1000 2500 2

7825-I5 or

earlier

1000 1000 2

7816-I5 or

earlier

500 1000 2

7828-I5 or

earlier

500 1000 2

Smaller MCS server converts to a standard 2500 device OVA or restricted performance CPU OVA on CUCMBE 6K

MCS and C series both has similar direct attached storage (DAS)

Storage option for redundancy: FC SAN

Restricted performance CPU (CUCMBE 6K)

OVA

ESXI and Collaboration OVA Version

ESXi Version VMware Virtual

Machine Hardware

Version (VMV)

Recommended Cisco

OVA VMV Version

4.0 7 7

4.1 7 7

5.0 8 8

5.1 9 8

5.5 10 8

Collaboration

Application

Collaboration

Application Version

VMV Version Cisco

OVA Version

cucm_10.5_vmv8_v1.8.ova

CUCM 10.5 8 1.8

Use matching collaboration application OVA file to correct corresponding ISO file

E.g. plm_10.5_vmv8_v1.1.ova and Bootable_UCSInstall_UCOS_10.5.1.10000-5.sgn.iso

VMV can be upgraded, but cannot be downgraded

Appliance versus Virtualisation Support

Feature Appliance Virtual

Music on Hold (live source) USB audio (unicast and

multicast)

IOS or Barix (multicast only)

Install and upgrade error logs USB Virtual serial port

Answer file (platformConfig.xml) USB Virtual floppy

UPS via USB APC UPS via USB UPS on UCS/ESXi

Back up Tape Secure ftp

eToken encryption key USB on client and not server USB on client and not server

SMDI Serial port NA

Take these support considerations into account when virtualising CUCM

Reference

Virtual to Virtualised CUCM

CUCM 9 to CUCM 10/11 OVA ChangeFeatures CUCM 9.X CUCM 10.X/11.X

RHEL Guest OS 5 (32bit) 6 (64 bit)

Adapter Type Flexible VMXNet3

Change the Guest OS from RHEL 5 (32 bit) to Guest OS 6 (64 bit)

Change Network adapter type from Flexible to VMXNET3

Automatic MAC: Edit VMX file in the VM machine directory. Instruction in link below

VMware vSphere PowerCLI for both automatic and manual MAC. Instruction in link below

CUCM 10.0 OVA:

http://www.cisco.com/web/software/283088407/108296/cucm_10.0_vmv8_v1.7.ova.README.txt

CUCM 11.X OVA vRAM Change

Product Scale

(users)

vCPU vRAM

(GB)

vDisk

(GB)

CUCM

10.X

10,000 4 6 1 x 110

7,500 2 6 1 x 110

2,500 1 4 1 x 80

1,000 2 4 1 x 80

CUCM 10.0 OVA:

http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Unified_Communications_Manager_(CUCM)

Product Scale

(users)

vCPU vRAM

(GB)

vDisk

(GB)

CUCM

11.X

10,000 4 8 1 x 110

7,500 2 8 1 x 110

2,500 1 6 1 x 80

1,000 2 6 1 x 80

Shutdown CUCM

Change vRAM for the virtual machine

Power up

Upgrade to 11.0

Large deployments have seen memory usage being high

System Level Upgrade

Overall Upgrade Strategy to Minimise Down Time

CUCM

Upgrade

3

UC Applications

Upgrade

Phase II:

IP Phone

Firmware Upgrade

Phase IV:

UC Applications Pre-Upgrade Migration

Phase VI:

CUCM and UC Applications Post

Upgrade Migration

Replacement

UC Applications

Upgrade

4 5

Phase II, IV or V might have to be repeated for each of the steps in a multi-step upgrade

Check with Compatibility Matrix on Collaboration applications and firmware compatibility

2Phase I:

Owner User ID / phone association and license request

1

IP Phone

Firmware

Phase III:

Proactive Replacement

6Phase V:

Prepare CUCM for Upgrade

Apply COP files

Migration Recommendations

Develop a comprehensive plan for the migration

Partners can use PDI Helpdesk for migration plan review

http://www.cisco.com/web/partners/tools/pdihd.html

Break the upgrade into phases to minimise downtime

Open a Global Licensing Operations (GLO) case with specific tags for fast results

https://communities.cisco.com/community/partner/collaboration/migration/blog/2013/05/30/how-to-get-the-efficient-support-for-drive-to-9

Open a proactive TAC case for the upgrade

http://cisco.com/tac/caseopen

Check UC Virtualisation docwiki often due to frequent changes

http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization

http://www.cisco.com/web/partners/tools/pdihd.htmlhttps://communities.cisco.com/community/partner/collaboration/migration/blog/2013/05/30/how-to-get-the-efficient-support-for-drive-to-9http://cisco.com/tac/caseopenhttp://docwiki.cisco.com/wiki/Unified_Communications_Virtualization

Conferencing on CUCM

Choosing the right option CMR Cloud, Acano, CMR Hybrid/Premise

Recommended deployment from Preferred Architectures

CMR Instant and CMR Personal

Scheduling through Conductor

Dedicated and Shared bridge model

Multiparty Licensing

Personal & Shared Multiparty

OverviewConferencing on CUCM

Choosing the Right Option

Hybrid Services (long term direction)

TP Server (SMP/CUWL Pro)Acano Licensing

On-Prem

Require on-premise

solution

S4B conferencing

interop

Scalable on-prem A/V

Spark & WebEx Conferencing

Cloud

New to conferencing

Use WebEx or Spark

CMR Cloud Interop

including S4B

1 2

Multiparty Licensing

CMR Premise or Hybrid

Ad-hoc escalation

Multistream

Active Control

3

CMR Cloud - Cisco Reference Design

Endpoints

H.3

23

SIP

Endpoints

H.3

23

SIP

Non-Cisco

WebEx

Desktop

WebEx Mobile

Internet

WebEx

WebEx Audio

TelephonyService Provider

Audio

CloudConnected

Audio

Call Control

UnifiedCommunications

Manager

Firewall Traversal

Expressway-C Expressway-E

Cisco with Acano Architecture

AcanoConferencing &

Edge Services

Acano

App

Lync/S4B

Standards

based video

Always-on personal room or

Outlook-based scheduling

Multiple layout options

S4B integration

Best user experience for

multiple bridge cascade

Lync

Server

Lync

MCU

CUCM &

Expressway-C*Expressway-E

Cisco On-Premise Conferencing

Component Description

Cisco TelePresence ConductorManages and allocates conferencing resources

requested from Unified CM

Cisco TelePresence Server

Provides voice and video conferencing.

Available on dedicated hardware platforms and on

virtual machine.

Types of Conferences

Description

CMR Instant

(ad-hoc)A conference that is not scheduled or organised in advance.

CMR Personal

(rendezvous)

A conference that requires callers to dial a predetermined number

or URI to reach a shared conferencing resource.

CMR ScheduledA conference planned in advance with a predetermined start

time.

On-Premise Deployment Options

VCS E

Internet

VCS CCUCM

Dual-registeredTS for scheduling

MCU for CUCM Instant

conferences

TS for Permanent

conferences

Conductor

SIPH.323SIP and API control

TMS

MCU/TS Instant or Permanent conferences

Single Deployment Model

VCS E

Internet

VCS CCUCM

SIP

SIP and API control

TMS

Dedicated / shared Pool of TS Resources

Conductor

CMR Instant and CMR Personal

VCS E

InternetVCS C

UCM

Conductor

Pool 1 Pool 2

SIP

Management

SIP and API control

Scheduling through Conductor

CUCMTMS Conductor

Pool 3

CMR Instant, CMR Personal and

scheduling - shared bridge

Scheduling dedicated

bridge

Pool 4 Pool 5

Pool 1 Pool 2

Single Bridge per Pool

SIP

SIP and API control

Personal & Shared Multiparty Centralised License Management

Conductor centrally manages licenses for all TS

No screen licenses are required in TS

TMSPE provides license provisioning interface

Two types of multiparty licenses are supported:

Personal Multiparty (PMP) for specific named host

Shared Multiparty (SMP) for conference room system or sharing between users

Use one license (PMP or SMP) per conference

Instant, permanent, personal CMR or scheduled conferences with unlimited participants (up to TS capacity)

TMS/PE

TelePresence

Conductor

All Multiparty Licenses

TelePresence Servers

All resources available for any meeting

Requirements:

TMS 15.0

TMSPE 1.5

TS 4.2

Conductor XC4.0

Enable Multiparty Licensing on Conductor

Enable Multiparty

Licensing

Install PMP or SMP

option key

*Require at least one PMP or SMP

Personal and Shared Multiparty Licenses Assignment

Use TMSPE to provision multiparty licenses for users

Multiparty license is assigned to user on the User Group level

Assign PMP or SMP to group of users inside CMR Template

Personal and Shared Multiparty Licenses Synchronisation

TMSPE can push the provisioned PMP/SMP to Conductor

in one of the 2 ways:

1) Automatic sync that is done every 24 hours

2) Manual sync (via Synchronise now button) that

forces the sync immediately

Personal and Shared Multiparty Licenses Ad-hoc Conference using Personal Device

Unified CM and TMSPE integrate to the same active directory

User initiates ad-hoc conference from his personal device

Unified CM (10.5 or higher) retrieves users GUID from AD and passes it to Conductor in the conference create API call

Conductor matches users GUID against the PMP users list

If a match is found, use PMP. Otherwise, use SMP

TMS/PE

TelePresence

Conductor

Multiparty Licensing

Unified CM

Active Directory

Personal

Device

Personal device has the Owner ID set to the user and its line appearance associated with the user

2

3

GUID

GUID

match

?

4

Collaboration Edge

Branding Terminology Decode

Collaboration Edge

Umbrella term describing Ciscos entire collaboration architecture for edge

Cisco VCS

Product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway

Product line option for CUCM customers, providing firewall traversal & video interworking. Includes Expressway Core and Expressway Edge

Mobile and Remote Access (MRA)

Feature available on both VCS and Expressway product lines

Delivers VPN-less access to Jabber and Fixed Endpoints

Mobile and Remote Access (MRA)

118

Solution Components Software Requirements

Component Min Software Version

Cisco Expressway or Cisco VCS X8.1.1

Unified CM 9.1(2) SU1

Unified CM IM&P 9.1

Unity Connection 8.6(1)

Jabber for Windows 9.7

Jabber for iPhone and iPad 9.6.1

Jabber for Mac & Android 9.6

EX/MX/SX/C Series TelePresence Endpoints TC 7.1

DX Series Endpoints 10.2(4)SR

7800/8800 Series Endpoints 11.0(1)

Endpoint Support

Inside firewall Outside firewall

Collaboration

ServicesInternet

DMZ

VCS-EVCS-CCUCM

DX650, DX70, DX80

8811, 8841, 8851, 8861

7821, 7841, 7861

TC7.X & CE8 Endpoints

Jabber Features over MRA

Make voice and

video calls

IM and

Presence

Access visual

voicemail

Search corporate

directory

Launch a web

conference

Share content

Inside firewall Outside firewall

Collaboration

ServicesInternet

DMZ

VCS-EVCS-CCUCM

VCS Expressway and Jabber Service Discovery

Inside firewall

Collaboration

Services

CUCM

Public DNS

DNS SRV lookup _cisco-uds._tcp.example.com

Not Found

expwyNYC.example.com

TLS Handshake, trusted certificate verification

DNS SRV lookup _collab-edge._tls.example.com

Outside firewallDMZ

HTTPS:

get_edge_config?service_name=_cisco-

uds&service_name=_cuplogin

VCS-EVCS-C

Combining Features on a Single Cluster PairB2B MRA XMPP Federation

CUCM VCS-EVCS-C

Mobile & Remote Access supporting:

Cisco Jabber Desktop Clients

Cisco Jabber Mobile Clients

7800 & 8800 Series IP Phones

DX80, DX70, DX650 Collaboration Endpoints

TC/CE Series Telepresence Endpoints

Open Video Federation supporting:

SIP & H.323 (inbound & outbound)

Outbound calling for CMR Cloud/Hybrid

Inbound calling for CMR Premises

Collaboration

Services XMPP Federation

Unsupported: Unbalanced Expressway Deployments

Inside firewall (Intranet)

Outside firewall(Public Internet)

VCS-E

Cluster A

VCS-Control

Cluster

Unified

CM

DMZ

VCS-E

Cluster B

Internet

This model is still supported for traditional VCS Expressway deployments (B2B)

But this is not supported for the new mobile and remote access functionality introduced in X8.1

Mobile and remote access requires a VCS-C cluster for each VCS-E cluster

Only one Unified Communications services Traversal zone per cluster

Collaboration

Services

Chained traversal is often used in environments with heightened security policies

This option is still supported for VCS-E (B2B), but will not allow for Unified Communication Services

Not supported for the new mobile and remote access functionality introduced in X8.1

Unsupported: Expressway Chained Traversal

Inside firewall (Intranet)

Outside firewall(Public Internet)

VCS

E

Traversal

Server &

Traversal

Client

VCS

C

Traversal

Client

Unified

CM

Internet

DMZB

VCS

E

Traversal

Server

DMZA

Collaboration

Services

Summary

Session Key Takeaway

Cisco Preferred Architecture for Video - recommended deployment models that are prescriptive, out-of-the-box, built to scale and tested by Cisco.

Licensing centralised on Prime License Manager.

VCS to CUCM migration program and recommended process.

Upgrades simplified with Prime Collab Deployment (PCD).

Single deployment model for CUCM conferencing with Conductor.

MRA allows external endpoint registrations to CUCM.

B2B, Legacy Endpoints and Interoperability can continue to use VCS.

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Continue the Conversation using Cisco SparkUpgrading and Migrating to Cisco Unified Communications Manager

Sign up free for Cisco Spark at http://www.ciscospark.com/

Download the application from iOS App Store, Google Play Store, or from http://download.ciscospark.com/

Visit the World of Solutions Cisco Spark area for demos

Use Cisco Spark to continue the conversation or ask any additional questions with the speaker for this session. The room name is BRKUCC-2676

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To opt in, send an email to collab_anz@cisco.com with the message Please add me to the BRKUCC-2676 room

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Q & A

Thank you

W1 Upgrade

Bridge Upgrade

Jump Upgrade

License Acquisition

L2 and RU Upgrade in Detail

CDetailed ELM/PLM License

User Count Tool

License Conversion

Phone and License Usage

Appendix

ELM 9.1

PLM 10.X

Previous Methods for Owner User ID

License Management Models with PLM

Refresh Upgrade (RU) for MCS 7825 and MCS 7828

L2 and RU Upgrades for CUCM 9.X and CUCM 10.X

RU Upgrades for CUCM 11.X

Appendix

RU COP File

RSA COP File

Detailed PCD

CUCM-BE5K Migration

Appendix

W1 Upgrade: Windows to Appliance Model

Existing CUCM 4.X

Cluster

Back Up With

BARS

Tape or Network Share

Upload DMA File

CUCM 7.X

DVD Kit

Tape, FTP or sFTP Server

Install CUCM

7.1

Node, DLU and 7.1 Feature SW

License

UploadLicenses

Download From CCO

1 2 3 5 64

New CUCM 7.1 Cluster

Existing CUCM 4.X

Cluster

Installand Run Upgrade

Utility on All Servers

Latest Upgrade

Utility From CCO

Save DMA File to Tape or

Network Share

Existing CUCM 4.X

Cluster

Install, Run, and Download DMA from Publisher

Data Migration Assistant (DMA) 7.1

New CUCM 7.1 Cluster

New CUCM 7.1 Cluster

CUCM 7.1 software availability can be an issue since CUCM 7.1 has EOS (End of Sales)

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CUCM Migration Definition

Bridge Upgrade: Appliance to Appliance model Upgrade is allowed with Cisco CallManager service Not Running

Long downtime due non-functional system and a platform change

(e.g. Older servers that cannot newer version of CUCM)

Jump Upgrade: Appliance to Virtualised model Virtualised CUCM with 6.1(4), 6.1(5), 7.1(3) and 7.1(5) for lab upgrade

Minimal downtime due to lab upgrade

(e.g. Older servers that cannot upgrade to 8.0(3) or later to virtualised)

Jump

Bridge

Bridge Upgrade

DRS

Secure FTP Server

Servers supported to run CUCM version X

Upgrade

Servers supported to be in Bridge mode on

CUCM version Y

DRSFile

DRS

Virtualised CUCM

Server platform change for discontinued servers that cannot run latest CUCM version

- Allows for a successful upgrade with Cisco CallManager service in in Not Running state

- Platform change is done with DRS backup and restore

- Use case include appliance to appliance and appliance to virtualised

Requires rehost of license file due to MAC or License MAC change caused by server change

For a virtualised environment, use Answer File Generator to proactively obtain license file

Bridge Upgradehttp://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/cucos/8_0_2/cucos/osg_802_cm/iptpch7.html#wp1058411

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Jump Upgrade

Servers that cannot run CUCM 8.0(2) or later to

virtualised

Virtualised CUCM 9.1(2)

Upgrade process of multiple steps:

- Upgrade from CUCM 6.1(4), 6.1(5), 7.1(3) or 7.1(5) ONLY

- Upgrade to CUCM 9.1(2) ONLY

- Lab migration ONLY

Allows bare metal CUCM at version 6.1(4), 6.1(5), 7.1(3) or 7.1(5) migrating to virtualised CUCM at version 9.1(2)

- Minimal down time

- Database lockdown time (i.e. No MACD)

- No license required for interim upgrades

Jump Upgrade Process

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Jump Upgrade Process

DRSBackup

sFTPServer

CUCM 6.x or

7.X ISO Image

Build same CUCM version

Upgrade to CUCM

9.1(2)

1 52 3 4

CUCM 6.X or 7.X on

MCS

New virtualisedCUCM 6.X

or 7.X

NewvirtualisedCUCM 6.X

or 7.X

DRSRestore

sFTPServer

Upgradedvirtualised

CUCM 9.1(2)

Newvirtualised

CUCM 9.1(2)

Build new CUCM 9.1(2)

CUCM 9.1(2) ISO

Image

CUCM 9.1(2) ISO

Image

DRSBackup

sFTPServer

Upgradedvirtualised

CUCM 9.1(2)

6 7

Newvirtualised

CUCM 9.1(2)

DRSRestore

sFTPServer

LAB

To Production

Disk Alignment

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License Acquisition with CUCM 5.X to 8.X

Product Upgrade Tool site = http://tools.cisco.com/gct/Upgrade/jsp/index.jsp

Product License Registration site = https://tools.cisco.com/SWIFT/LicensingUI/Home

License files are uploaded and managed on the first node or Publisher of the cluster

License files are locked to the MAC address of the first node or Publisher of the cluster

License enforcement is perform on CUCM

Contract Number

Node License

SW Feature License

Upgraded CUCM cluster

Product Upgrade Tool Site

Device License Unit

New CUCM cluster

Product License Registration Site

Product Activation Key

UP

GR

AD

E

NE

W

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L2 Upgrade: Appliance to Appliance Model

Active partition is running while upgrade software is being install on inactive partition

Low downtime since upgrade can be done while system is functioning

InActive partition

Active Partition Running

1.RPMs installation2.CUCM installation3.DB installation4.Data Migration

Reboot

InActive partition

Active Partition

Dormant

1. Firmware and BIOS upgrade2.Post reboot software installation

Refresh Upgrade (RU): Appliance to Appliance Model

Server is down while upgrade software is being install

More reboots

Higher downtime since upgrade cannot be done while system is functioning

Upgrade is equal to complete installation of CUCM

InActive partition

Active Partition Running

1. Data exported (CUCM and CAR) into /common partition

Reboot

InActive partition

Active Partition

Dormant

1. Firmware and BIOS upgrade2.VOS installation3. Platform import

Reboot

InActive partition

Active Partition

Dormant

1. CUCM installation2. DB installation3. CUCM data import4.CAR DB creation5.CAR DB migration

Cisco Unified Enterprise License Manager

ELM can be stand alone or bundle with CUCM or CUC. Interaction is a logical flow

CUCM and CUC sends license usage to ELM

ELM handles the license grant or revoke based licensing logic

CUCM and CUC perform license enforcement based ELM response

CUCM and CUC enforcement rules are different

ELM

First node of CUCMCUC

1

Add CUCM or CUC systems Register

Success/Fail

Get License Usage 24 hours

Usage X,Y,Z

Set License StatusAnalyse CUCM EnforcementCUC Enforcement

4

5 5

2

3

Get License Capability

6 Grant

How and what do CUC, CUCM and ELM communicate?

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Process of CUCM and ELM Communications

1. CUCM evaluates users to phones usage and feature usage to derives at UCL/CUWL usage

2. CUCM sends UCL/CUWL usage to ELM

3. ELM evaluates license request, perform evaluation and license substitution before sending a respond to CUCM (VALID or INVALID)

Next slides will go over the HOW CUCM and ELM know how to evaluates license usage in details

3

How does CUC, CUCM and ELM know what to communicate?

CUCM License Evaluation ELM License Evaluation

1 2

4[VALID or INVALID ]

Using User Count Tool as Planning Tool to Migrate

12

1. Cluster > Add: Add system in User Count Tool (UCT) using IP/hostname of system and AXL credential

2. Cluster: Ensure that system connected successfully

Check versions of CUCM that the tool detects

License Conversion

A La Carte DLU

UCL0-6

DLU

CUWL 2-17 DLU

Pool of DLUs

Manual1

Automated2How many of what type of licenses do I have?

How can I migrate these license?

For CUCM, CUC included with CUWL or standalone CUC

Work with Global License Operation (GLO) licensing@cisco.com

Manually provide data of current system to get new license file

from GLO

Documentation of process at:

https://communities.cisco.com/docs/DOC-33804

Standalone CUC

Upgrade CUC to 9.X

Self service license request using Product License

Registration

Documentation of process at:

http://www.cisco.com/en/US/products/ps6509/products_t

ech_note09186a0080bf5921.shtml

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