ALOK TIWARI Email: aloktiwarietah@gmail.comContact no: +91-7503890756 CSCO12817168

OBJECTIVE

A dynamic individual presently working as a Senior Network Engineer in Impartus Innovations Pvt. Ltd. Supported Bharti Airtel Ltd. and National Stock Exchange of India Ltd as clients in my previous organizations. A keen learner with ability to work under pressure & meet deadlines. Possess strong communication, inter-personal skills and fast learning ability. Having 2+ Years of Experience in IT as Network Engineer.

TECHNICAL SKILLS

Hardware and Maintenance:

Installing and configuring the peripherals, components and drivers. Installing and configuring Windows 2000, 2003, XP and Windows 7. Hardware Troubleshooting. Understanding general PC components, partitioning and formatting a Hard disk.

Windows Networking and Administration:

TCP/IP Model, Network topology. LAN, MAN, WAN technology and Architecture. IP Addressing IPv4, Subnetting and Supernetting. Network implementation, Network components, protocols. Understanding of OSI model. Sound knowledge of configuring network printers.

Technical skills related to Cisco:

Router: Basic configuration of Router 1800, 2600 and 2800 series. Switch: Basic configuration on Cisco switches 1600, 2900 and 2950 series. Network Technologies: CDP, Access Control List (ACL), NAT and PAT, GRE tunneling, DHCP. Routing: Static routing, RIP V1 & V2, OSPF and BGP. Switching: VLAN, VTP and STP. Remote administration tools: Telnet and SSH. Basic knowledge on MPLS, IPsec, HSRP and VRRP.

CERTIFICATIONS

Cisco Certified network Associate (CCNA id: CSCO12817168). JAVA & J2EE Certification from DUCAT, Noida. Will pursue CCNP soon and have a strong desire to achieve CCIE certification.

TOOLS USED

Network Management System (NMS) for First level troubleshooting of Media. Oracle ECRM: Front End Ticketing Tool. MRTG (Multi Router Traffic Gropper) for Bandwidth Utilization. M6 MetaSolv for Project Closer Document information. HP open view NNM. Kiwi Syslog Server. Fresh Desk. Zabbix.

WORK EXPERIENCE

Intarvo Technologies Ltd NoidaClient – Toshiba India Pvt. LtdTrainee Engineer: April 2014 – Oct. 2014.

Net Connect Pvt. Ltd.Job Location – HCL Comnet Ltd, NoidaClient- National Stock Exchange of India Ltd.Consultant: Nov. 2014 – March 2015

HCL Comnet Ltd. NoidaJob Location- National Stock Exchange of India Ltd.Client- National Stock Exchange of India Ltd.Network Engineer: March 2015 – February 2016

Principal Duties and Key Responsibilities:

Managing whole Data Center operations of National Stock Exchange of India ltd. & monitoring the whole network infrastructure of NSE of North Region.

Handling all network issues of NSE in Jeevan Vihar POP, where we do investigation about issue and provide resolution.

Monitoring on the tool Server Solar Wind & Kiwi Syslog. Taking Backup of All Routers Configuration on daily basis. Working on Backbone links of NSE across India. Troubleshooting the 2MB links with the Coordination of BSO. Coordinating with different ISP (BHARTI AIRTEL, RELIANCE, TATA & MTNL) and opening

tickets & troubleshoot with them to fix the issue. Opening CISCO RMA cases for any hardware related issues. Coordinating with Incident Management for sending Management communication in case of

any Network issues or network downtime. Making POP Activity Sheet on daily basis. Checking for CRC Errors & interfaces resets for Backbone links. Report for Backbone links along with 2 MB Leased lines. Creating POP Checklist report for all the routers mentioning memory utilization, CPU

Utilization, Module Status and Temperature of the DATA CENTRE. Maintaining the customer commissioned list for all 2 MB last mile for all BSOs. Checking STM of all 2 MB Lease lines on daily hourly basis. Coordinating with all BSO Team Members for 2 MB Lease line issues. Coordinating with BSO Engineers and LL Engineers for loop checking. Checking the syslog status for trading hours of NSE. Coordinating with VPN Support Team & HCL NOC for all Backbone links. Coordinating with Vendor AMARAJA, if any issue with SMPS. Checking Net Console for BHARTI & RELIANCE issues and coordinate accordingly with BSO’s

& HCL NOC Team. Taking log for all Routers on daily basis. Removing all configurations for surrender links received from HCL NOC. Performing APS Testing on weekly basis. Handling Network Escalation’s & provides resolutions to customers/client within SLA. Liaise with ISP for the issues whenever required for RFO and update devices if required. Ability to troubleshoot and resolve network issues in timely manner, build knowledge base

for improvement/proactive management.

e-Centric Solution Pvt. Ltd.Job Location – Wipro Infotech Ltd, Gurgaon

Client- Bharti Airtel, ManesarNetwork Administrator: February 2016 – July 2016

Principal Duties and Key Responsibilities:

Responsible for providing end to end solution to Airtel Enterprises Services clients for Internet Lease Port, Fixed Lease Line, MPLS VPN, on WAN connectivity.

Handling the escalation call from service account manager, project manager or from customer & provide them the support as per requirement.

Follow the process of Change management, Incident management, Configuration & maintenance of Cisco routers.

Effective Coordination with all location Router Engineer, Vendors & location IT Heads to ensure smooth Network operation.

Taking care of SLA (Service Level Agreement). Planning, configuring, implementing and troubleshooting large networks providing level-2

support. Implementation, configuration, integration and maintenance of large and complex networks

ensuring maximum uptime by using tools like SIP portal. Troubleshooting all networking problems on WAN connectivity to ensure minimum

downtime and maximum availability/ connectivity of networks within SLA parameter. Incident management and preparation of RCA report. Taking up with Field Service Providers& Partner Carriers (FSP’s) for end to end resolution. Use of BMS tool for change management activity ,provide remedy TT for outage Follow-up with hardware vender (Velocis/Data craft/syndrome/Beetle). Manage 19000+ fully manage customer.

Configuration of WAN Routers as per Network Configuration of Corporate Customer.

Impartus Innovations Pvt. Ltd. , BangaloreJob Location – Impartus Innovations Pvt. Ltd, GurgaonNetwork Administrator: July 2016 – Present

Principal Duties and Key Responsibilities:

Support the implementation & maintenance activities for the clients of Impartus. Installing and configuring computer hardware operating systems (Ubuntu) and applications. Monitoring and maintaining servers and networks. Talking staff or clients through a series of actions, either face to face or over the telephone to

help set up systems or resolve issues. Troubleshooting system and network problems and diagnosing and solving hardware. Replacing hardware parts as required. Providing support, including procedural documentation and relevant reports. Setting up new users' accounts and profiles and dealing with password issues. Responding within agreed time limits to call-outs. Working continuously on a task until completion. Prioritizing and managing many open cases at one time. Rapidly establishing a good working relationship with customers and other professionals, e.g.

software developers. Conducting electrical safety checks on computer equipment. Conducting Demonstrations of Impartus's Product.

ACADEMIC QUALIFICATION

Bachelor of Technology in Information Technology (Full Time 3 Year Course) from JSS Academy of Technical Education, Noida in 2013

Bachelor of Science in Mathematics (Full Time 3 Year Course) from Dr. Bhimrao Ambedkar University, Agra in 2009.

Diploma in Library Science & Information Technology from Dr. Bhimrao Ambedkar University, Agra

12th from ASA Inter College, Etah with 60.06 % 10th from ASA Inter College, Etah with 56.83 %

ACHIEVEMENTS:

Passed NCC “C” Certificate as a LCPL Rank in 2008. Participate in ZEALICON-2011- The Annual Techno-Cultural Festival of JSSATE, Noida. Participate in One Day Workshop on ENTERPRISE APPLICATION DEVELOPMENT USING JAVA

Conducted by CETPA INFOTECH PVT. LTD. Participate in MICROSOFT DREAM SPARK YATRA in 2011 & 2012. Participate in TECHNOLOGY BASED ENTREPRENEURSHIP DEVELOPMENT PROGRAMME

Sponsored by NSTEDB, Department of Science & Technology, Govt. of India.

PERSONAL PROFILE

Father’s Name : Mr. Jagdish Tiwari

Mother’s Name : Mrs. Sadhana Tiwari

Date of Birth : 28th July 1989

Nationality : Indian

Marital Status : Single

Languages known : Hindi, English

Hobbies & Interest : Singing & Cooking

PAN CARD No. : AJFPT1784N

NSR Registration Number (ITPIN) : 901111893654

Passport : Applied

Place: Noida (AlokTiwari)