updated cv 2016 pdf
TRANSCRIPT
Jackson Karugia Machapria DATE OF BIRTH: 21ST JAN 1985
GENDER: MALE
MARITAL STATUS: MARRIED
NATIONALITY: Kenyan
CONTACT: +971 521712574
EMAIL ADDRESS: [email protected]
LANGUAGES: English, Swahili
CAREER OBJECTIVES To obtain a position that will fully utilize my skills and offer an opportunity for continued professional
growth. I believe in excellence and have always dedicated myself, my talents and my creative abilities to
assure the successful accomplishment of any company goals.
WORKING EXPERIENCE
SOUTHERN PALM HOTEL
Lobby Ambassador/Customer service
August 2014 - December 2015
• Handle clients’ needs and wants as well as complains in a tactful manner and forward those
that need added attention.
• Answering and directing incoming calls from inside and outside the hotel
• To be fully informed of all events in an establishment so as to give the right information when
needed.
• Safeguard and protect internal information or policies related to the assets and property of
the company.
• Making guests feel welcomed.
• Checking if the guests will require any assistance.
• Answering any question asked by the guest.
W HOTEL AND RESIDENCE DOHA
Gym instructor/Security Agent
January 2010 - June 2014
• Training safe and effective group and personal fitness classes.
• Teach scheduled classes begin and ends on time.
• Prepare and use appropriate music and equipment.
• Arrive early to prepare and set up all equipment and amenities.
• Ensure that safety stands are met and appropriate policies and procedures are followed
thoroughly.
• Reporting all incidents, injuries and broken equipment to the manager/supervisor.
• Responsible of training new talents in the department.
• Responsible for answering incoming calls from inside and outside the hotel.
OTHER SKILL FOR PART TIME JOB
• Answer alarm and investigate disturbance.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to
guard against theft and maintain security of premises.
• Write reports of daily activities and irregularities, such as equipment or property damage,
theft presence of unauthorized persons, or unusual occurrences.
• Call police or fire departments in case of emergency, such as fire or presence of unauthorized
persons.
• Circulate among visitors, patrons, and employees to preserve order and protect property.
IMPALA CLUB HOTEL
Waiter
January 2008 to December 2009.
PERSONAL ATTRIBUTES
• Good problems solving skills.
• Have good customer care and relation skills
• Ability to work under minimal supervision
• Self-motivated
• Personal responsibility
• Ability to work under pressure and meet deadlines.
• Good communication skills
SKILLS Organizational Skills
• I have strong organizational skill that enable me plan and prioritize tasks to ensure that set
deadlines are met coordinated.
Communications Skills
• I have an ability to be informative, persuasive when interacting with clients, junior colleagues
and CEO both in person and via telephone and email.
Motivational Skills
• I am able to set and achieve challenging goals while demonstrating persistence, commitment
and dedication to the organization.
• A good problem solving skills and the ability to interact with a wide variety of people.
EDUCATIONAL BACKGROUND
NAIROBI AVIATION COLLEGE
January 2007- December 2007
DIPLOMA IN CABIN CREW/AIR HOSTESS (PASS)
• Hospitality management
• Cabin crew
• Travel knowledge
• Restaurant service
• Customer service
PARAGON HOSPITALITY MANAGEMENT Ltd.
June 2009 – October 2009
CERTIFICATE IN FOOD AND BEVERAGE SKILLS TRAINING AND GUEST RELATIONS.
• Lying of table linen
• Order taking of food and beverages
• Wine service
• Wine knowledge
• Guest approach and Public relation.
HOBBIES
• Travelling, Playing volleyball, Bowling, Socializing
REFFEREES 1. MICHELLE KELLEHER
POSITION: OPERATIONS MANAGER AT THE BULGARI HOTEL AND RESIDENCES (former Spa
Director W hotel Doha)
CELL: +447715629425
EMAIL:[email protected]
2. DICKSON KIMANI
POS: MANAGER SOUTHERN PALM HOTEL
CELL: +254704260725
EMAIL:[email protected]
