updated 9 march 2020(subject to amendments)

Thursday 18 June

08:00 – 12:00

National Association Board of Directors Meetings (by invitation only)

• Deutscher Textilreinigungs Verband (DTV – Germany)

• De Federatie van de Belgische Textielverzorging (FBT – Belgium)

• Laundry Association of Australia (LAA – Australia)

• TRSA, the Association for Linen, Uniform and Facility Services (North America)

• Textile Services Association (TSA – United Kingdom)

12:00 – 13:00 Association Leadership Lunch (by invitation only)

13:15 – 14:00

WTSC Welcome Coffee & Registration

14:00 – 14:45

Market Opportunities: Global Textile Services Market Analysis KEYNOTE: Claire Casey, Global Managing Director, Public Policy, The Economist Intelligence Unit An exclusive presentation of the first-ever global textile services market analysis by Claire Casey from The Economist Intelligence Unit (EIU). Covering 13 key countries and combining industry expert insights with The Economist’s key sector data and trend analysis, it has been designed to give you insights to help shape your strategy and investments including:

• Growth markets/segments

• Demographics

• Key change drivers in the global economy

WTSC delegates can purchase the EIU Global Textile Services Market Analysis at significantly discounted rates. Visit here for more details.

14:45 – 15:30

Exploring Key Opportunities Part 1 – A Global Outlook PANELISTS: James D. Kearns, Executive Vice President, Chief Financial Officer, Alsco Inc. 2 Laundry Operators TBC MODERATOR: Claire Casey, Global Managing Director, Public Policy, The Economist Intelligence Unit

An executive panel from market leading, globally operating textile service providers exchange expert views on what the market research means for the industry as a whole. The session will explore how the focus areas identified in The Economist report, global indicators, and shifting client profiles and expectations come together to paint the picture of the industry as we enter a new decade.

15:30 – 16:00 Coffee Break

16:00 – 16:45

Exploring Key Opportunities Part 2 – Regional Outlooks PANELISTS: Jose L. Jacques, CEO, Lavartex 2 Laundry Operators TBC MODERATOR: David Stevens, CEO, TSA

Laundry executives examine regional variations, opportunities, and how they see key segments evolving. Using both the market research and their own case studies, panelists will look at how global trends are influencing companies of varying sizes in diverse locations.

16:45 – 17:00 Day 1 Closing Remarks

17:00 – 18:00 Happy Hour

19:00 – 21:30 WTSC Dinner

Friday 19 June 08:30 – 09:00 Welcome Coffee

09:00 – 10:15

Applying Technology Innovation - Digital Transformation KEYNOTE: Tom Raftery, Global VP, Futurist, & Innovation Evangelist, SAP Renowned speaker Tom Raftery, SAP’s Global VP, Futurist, & Innovation Evangelist will cover topics such as customer experience in product as a service business models; how digital transformation facilitates a more circular and sustainable economy, and innovation in mobility, logistics and energy.

10:15 – 10:45 Networking Break

10:45 – 11:45

Customer Focused Innovation in Textile Services General Session As well as operating efficiency gains, digital technologies bring new possibilities to engage with and serve customers. At the same time these can create new expectations. How does the industry tailor these tools to laundry services? How do you navigate new questions of data transparency? How does textile services position itself as innovative, customer centric and adding value to the clients’ business? **Laundry case studies and panel details to follow

11:45 – 12:45

Operations Focused Innovation in Textile Services PRESENTATION 1: Future of work in laundry 4.0: Opportunities and challenges for establishing smart industrial laundries (IntWash) SPEAKER: Dr. Igor Kogut, Deputy Division Manager of Research & Development, Hohenstein

Industry 4.0 provides new insights and capabilities to drive operating efficiencies and overcome labor shortages. To capitalize on new technology, new knowledge and skills are required. What are the key steps involved? How is the industry already implementing new technologies and what are the lessons learned? What will the next decade hold and how do you stay on top of technology? Laundry Case Studies and Panel PANELISTS: James D. Kearns, Executive Vice President, Chief Financial Officer, Alsco Inc. Additional panelists TBC

12:45 – 14:00

Networking Lunch

14:00 – 15:00

What Does Sustainability Mean in the 2020’s? General Session Sustainability is a constantly evolving concept. So, in the context of this global gathering and the market research outlook, what does it mean for today’s laundry operators? Are there now globally accepted benchmarks? What the key drivers – the regulatory outlook, or customer expectations? How are the key issues defined and shaped? What is the role of technology in measurement, mitigation, or reporting? **Laundry case studies and panel details to follow

15:00 – 15:30 Networking Break

15:30 – 16:30

Textile Services Role in Creating a Circular Economy PRESENTATION: Circletex – Circular Economy Project for Textiles in Flanders, Belgium SPEAKER: Michiel Van den plas, Project Manager, Circletex MODERATOR: Philip Rebry, President, FBT Textile rental businesses already support key circular principals and provide alternatives to single use products in several sectors but is the industry ready and able to take it to the next level? What does a circular textile economy actually look like and what are the key processes involved? Crucially, what are the barriers to a more circular industry and how can they be overcome? **Laundry case studies and panel details to follow

16:30 – 16:45 WTSC Conference Closing

18:00 – 21:00

WTSC Closing & Texcare VIP Opening Dinner Hosted by Messe Frankfurt and VDMA TFL, is a fun way to round off the congress and get ready for an innovation-packed trade show the next day. Join in for relaxed networking, fine local food, and sip on regional apple cider, while you explore the city on Frankfurt’s sightseeing tram.

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