untitled

2 www.snmaonline.org

MARCH APRIL 2008

The 6th Annual SNMA

Golf ClassicFriday, May 16th 2008

Angel Park – Palm CourseRegistration/Breakfast

begins at 7:00 AM;Shotgun Start at 8:30 AM

Not a golfer? Putt your focus instead on

The 3rd Annual SNMA Putting ClassicAngel Park – 7th Heaven Putting Course (18 hole event)

Registration begins at 11:00 AM; Shotgun Start at 11:30 AM • Awards BBQ to follow at 1:30 PM

Deadline for reservations is May 2nd.For sponsorship opportunities and to reserve teams, contact 436-SNMA. All teams and sponsorships are “first paid,

first sold.” No reservation in guaranteed until payment is received.

Come find your sweet spot with us. The SNMA Golf Classic is always a swinging good time.

3www.snmaonline.org

MARCH APRIL 2008

PKG.ITEM OF MBR PRICE NON-MBR

5-Day Pay or Quit*** 25 10.50 15.505-Day Notice Breach of Contract*** 25 10.50 15.505-Day Unlawful Detainer*** 25 10.50 15.503-Day Nuisance*** 25 10.50 15.5030-Day No Cause Termination*** 25 10.50 15.5030-Day Notice to Change Terms*** 25 10.50 15.50Abandonment*** 25 Download 15.50Security Deposit Disposition 25 Download 15.50Community Inspection *** 30 10.50 15.50Notice to Vacate*** 25 10.25 15.50Roommate Relinquishment*** 25 Download 15.50Application to Rent 50 14.75 NO SALELease*** (Members Only) 12 19.95 NO SALELease Renewal***(Members Only) 25 10.25 15.50Move-In Inventory & Condition*** 25 14.75 19.752007 Salary Survey 1 49.95 99.95Landlord/Tenant Law Handbook (Members Only) 1 129.00 NO SALEAffi davit of Complaint Download Available at CourthouseInstructions to the Constable Download Available at CourthouseOrder of Summary Eviction Download Available at Courthouse

DELIVERY CHARGE - $10.00 per delivery or $20.00 for COD orders.*** 3 part carbonless paperPRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.

16

6

FEATURE ARTICLES

6 Buckle Up for Turbulence

13 2008 NAA Education Conference & Exposition

14 Fair Housing Focus: Beware the (Almost) Ides of March

NEWS & UPDATES

5 A Letter From The Editor

7 On The Move

10 Train Your Brain!

12 Community Outreach Update

16 Coming Together: SNMA Installation Dinner

20 SNMA 2008 Calendar of Events

22 Spotlight on Platinum Sponsor

For AdvertisingInformation Contact:

Newsletters Ink800.639.0465

Southern NV Multi-Housing Association - Forms & Publications

Magazine Committee:

John SigmanBoard Representative

Chris SchreinerCommittee Chair/Editor

Allison WilliamsFront Cover Art/Layout

INSIGHTThis Issue


MARCH APRIL 2008

SNMA 2008 Board of Directors

Apartment Insight is published by the Southern Nevada Multi-Housing Association.

Apartment Insight is the official trade publication of the Southern Nevada Multi-Housing As-sociation, a professional association of multi-housing professionals and industry partners.

The materials contained in this publication are general in nature; the applicability to one’s particular situation should be reviewed with a professional who has all the facts pertaining to the situation being considered. The publisher disclaims any liability for published articles.

Advertising Policy: Southern Nevada Multi-Housing Association accepts no responsibility for unsolicited materials. Advertisements contained in this magazine do not constitute endorsement. With the exception of those products and services directly under the control and supervision of SNMA, it is the policy of the SNMA, its officers and Board of Directors, not to endorse any products or services.

MOTTOCommitment, Innovation, Integrity

MISSION STATEMENTOur commitment is to provide, with innovation and in-tegrity, legislative support, education and community

outreach to our membership and industry.SNMA offers a wide variety of education programs for leas-ing personnel, maintenance, managers, regional directors,

owners and vendor members.

➊ Legislative updates & representation➋ Frequent networking opportunities➌ Innovative education programs➍ Business & career referrals➎ Advertising & sponsorship opportunities➏ Bimonthly magazine – “Apartment Insight”➐ Website: www.snmaonline.org➑ Forms & Landlord/Tenant Law Books➒ Legal Advice➓ Support staff with industry experience....

Platinum Sponsors:

For Rent Media SolutionsCertified Fire ProtectionWestern Risk Insurance

The Bentley GroupSherwin Williams Paint and Floorcovering

Cox CommunicationsCEDCO INC. Landscaping Maintenance

10 Reasons to be a Member

Contact:Southern Nevada

Multi-Housing Association

P.O. Box 97975Las Vegas, NV 89193

702-436-SNMAFax: 702-436-6097

Email: [email protected] Site: snmaonline.org

PresidentAmanda Hahn Signature Management Company(702) 671-6000

President ElectBret HolmesAdvanced Management Group(702) 699-9261

Vice PresidentDebra PetersonFor Rent Media Solutions(702) 255-3700

DirectorSusan BaumanWestern Risk Insurance(702) 368-4217

DirectorBarbara KirkCamden Property Trust(702) 436-2048

DirectorTresa Simmonds(702) 285-8962

DirectorBrandi CooleyRW Selby(702) 320-8500

DirectorDeborah Radford, CAMHayman Company(702) 435-6555

DirectorRhonda Sikes Avion at Sunrise Mtn.(702) 438-7678

DirectorPatricia StephensH&L Realty(702) 736-6263

TreasurerJohn SigmanThe Las Vegas Apartment Guide(702) 939-1494

SecretaryDebi O’KeefePrime Group(702) 436-9293

Past PresidentDana Murrah Apartment Management Consultants(702) 395-1523

DirectorDoug SartainCertified Fire Protection(702) 873-5995

DirectorChandra VailApartment Finder(702) 604-2351

DirectorDawn Renee DuffyClark County Collections(702) 889-9229

DirectorRob GroucuttSherwin Williams(702) 895-8887

DirectorChris KarsazKarsaz & Associates(702) 952-9227

DirectorElisa FrankertCamden Property Trust(702) 737-1712

5www.snmaonline.org

MARCH APRIL 2008

By Chris Schreiner

The SNMA brings more and more to its members every year since I have been involved with the organization. Community outreach, education, legislative, informa-tion and membership committees have all grown tre-

mendously and done more for the SNMA and the industry with each new year.

With the start of 2008, we have done the same with the Apartment Insight magazine, with a new look and attitude, while still bringing its readers all the great information from the SNMA and others in the industry. The feedback I have received is positive and I am happy to hear so many are en-joying the magazine even more.

I want to thank all the committee representatives and board liaisons for consistently providing us with such great, infor-mative and relevant content. It is true that you never stop learning and the magazine, along with the website and other media are great avenues to disseminate industry information and trends. We can look to the magazine for fair housing pointers, legal information, changes in laws and statutes to name a few, as well as looking back on the great events like the golf and bowling tournaments, Membership Olympics, community events, dinners, lunches and other good times.

We on the magazine committee are always anxious to hear your thoughts and suggestions. Praise is always fun to hear, but if you have features you would like to see more of, or cer-tain items you believe would be beneficial that are currently absent from the magazine content, please let us know. The magazine is a resource for the SNMA and we want it to be the best it can be.

Feel free to send suggestions, comments, information and updates to me. We always want to keep track of where people are going, what they’re doing and the concerns of both the property management organizations and the vendor com-panies. We welcome announcements so we can recognize

the successes of our members and congratulate them on an accomplishment or a move within the industry.

You can reach me at [email protected], by phone at (702) 939-1494 or by fax at (702) 939-1551.

Thank you for your continued support of the magazine and keep reading!

Best Regards,

CHRIS SCHREINERMagazine Committee Chairman/Editor

A Letter From The Editor

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MARCH APRIL 2008

I n these uncertain times, traffic and leasing activity are down, occupancies are down and competition is fierce in the rental industry. The Las Vegas market is being affected by not only the housing market, but the apparent lack of jobs and what

many are calling the verge of a recession. Houses are sitting unsold, furniture stores are closing everywhere and though there has recently been a slight increase in occupancy market wide, it just feels like people aren’t moving. What can we do?

One main component is to refocus. The pressure to get leads and to convert them to leases is tremendous. This usually means reduced rents, high concessions and increased expenses for flashy, colorful banners, A-frames, yard signs, balloons and the like. Other high costs like direct mailings, human directionals and fly-ers are also a regular part of trying to increase occupancy quickly. In all these efforts, there is one very important aspect that might get overlooked and that is resident retention. Remember, that if we keep the residents we have, it is less struggle to lease to a higher occupancy. We cannot direct all our attention to get-ting new residents if it means, by default, ignoring those we have. Of course, there will always be skips, and we hear of many more lately due to the job market. Those generally cannot be helped, but are we paying proper attention to those we still have? Do they know we appreciate them? Do you have a resident newsletter full

of positive things about your community? Do you have regular resident functions? Appreciation parties? Early bird payment contests? These simple and often inexpensive things can make a world of difference. We have to approach the situation with a double whammy of effort, in getting new residents and closing the back door to keep the ones we have.

Does your resident newsletter have property specific articles? I submit to you, that this is a great venue for you to point out things to keep them from moving. Work up a cost comparison to show them the true value of renting from an established apartment community with professional management. Compare the costs of moving into a rental home, townhouse or condo. Show them transfer fees for utilities, moving vans, deposits, application fees, cleaning fees and the like. Do their homework for them and they’ll realize, before giving you their notice to vacate, that maybe it’s not a better deal after all. Prompt them to ask questions like,

“In a rental home, do I pay trash, water and sewer?” “If my heat goes out, who will fix it and when?” “Do I have to care for the landscaping?” This will require some time and effort on your part, but it’s essential to know what you’re sell-ing against. Know thy enemy. You are competing against houses, townhomes

Buckle Up for TurbulenceBy Chris Schreiner, Las Vegas Apartment Guide

We have to approach the

situation with a double

whammy of effort, in

getting new residents and

closing the back door to

keep the ones we have.■ buckle up for turbulence

— continued on page 8

7www.snmaonline.org

MARCH APRIL 2008

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On the MoveThe Apartment Guide

Welcomes Chris Hinojos

Everyone in the SNMA knows Christopher Hinojos as he was with Alternative Management since April of 2005 and the SNMA point of contact. While with Alterna-tive Management, Chris managed 8 different non-profit

associations. He joined the Apartment Guide team at the end of 2007 and remains a constant fixture in the SNMA and apartment industry. Congratulations Chris!


MARCH APRIL 2008

and condos that were likely renovated to be flipped, but did not sell, that are now being rented at what could be similar rates to yours, with a full range of updated amenities. If you’re a com-munity not getting rehab items like granite counters, stainless appliances and the like, it’s hard, but you can compete. Have you ever tried to keep stainless appliances clean? If those residents have kids, a house sounds appealing, but only if they really enjoy housework.

Knowledge is power. Is your leasing staff truly equipped with all the tools necessary to ef-fectively do their job? A lack of information could turn a strong lead for you into a signed lease elsewhere. Does everyone involved with leasing know all the schools your property is zoned for? What about the closest banks, stores, and areas of enter-tainment? If this info exists at all, it’s in a leasing binder with more dust on it than your high school yearbook. KNOW the information. Have your leasing agents driven around the neighborhood itself? So often, the drive to and from work for them becomes routine and they’re not actually familiar with the surrounding area. Everyone should know and learn every as-pect of their community. It’s your product and if you don’t know your product, how can you effectively convey its benefits to others? Apartment communities are not just f loorplans with a pool and a clubhouse. They are part of a neighbor-hood, so know it. Know your square footages, every feature and its benefit, all amenities inside the units and out and all that gives value. Whatever your rent structure, know why your apart-ments are worth that much every month to the residents. Once you know what gives your community its value, believe it. If you don’t, how can you convince someone else? You need not offer the sun, moon and stars to a resident to whom you have created value in his or her mind about your product.

How is your store? Your leasing office is your store. You are, in effect, in retail. Leasing agents are realtors with a terrific benefit. Many realtors when showing a home are seeing it for the first time. Your leasing agents have the advantage of knowing their product inside and out. That’s a blessing and a curse. It does create a certain tunnel-vision that needs to be put in check every

now and again. Routines develop easily. We come in, unlock the door, f lip the “closed” sign to “open” and start some coffee. How does our office look to someone coming in for the first time? How does it smell? Are there lights out? Are the desks a mess of papers from the evening prior? Is our “goodie” tray a mess of crumbs? Your door should not be opened to allow the public inside until you’re truly ready to welcome them in to a warm, bright and friendly office. The prospects see this before they ever see a model, so what kind of first impression is it creating? Just like a bad ad can unsell a product, a badly organized or “dirty” office can close their mind before they ever sit down at your desk.

A prospect should never be an interruption, but many times get the impression they are. Stand to greet them. Smile. Be proud of your product and you’ve already started closing before words

are ever spoken.

Like your store, your models should be your “closing areas.” How do they look and smell? If something is wrong with the office or the models and it turns off a prospective renter, a leasing agent has no one to blame but him or herself.

Anyone who puts the responsibility of a housekeeper or maintenance tech or porter

to make sure their product is “showable” is not interested in making that leasing commis-sion. Why would you not walk your tour path and models yourself before showing them to anyone else? Effective leasing agents know this and they are working at a property you’re

competing with for leases. Are you one of those effective leasing agents on top of your game, or are you deep within your routine? Being so doesn’t make anyone a failure or bad at their job. Every so often, we need perspective. Hopefully this can help with yours.

Preparation can make all the difference. Preparation is keeping the back door closed with renewals instead of notices to vacate. Preparation is knowledge. Knowledge of why your community

is the one to live in and what makes you, your company and your product great and why it’s far better than renting a home, townhouse or condo. Knowledge of your product and excite-ment for it, genuine excitement that can easily be expressed and conveyed to prospects. Preparation is inspection and physical readying of your store. Step back and look. How prepared is your property? If you’re prepared, the bumpiness of turbulence won’t be a thing to fear, but a motivating force that just makes the trip more exciting for you.

■ buckle up for turbulence — continued from page 6

Leasing agents are realtors with a

terrific benefit. Many realtors when

showing a home are seeing it for

the first time. Your leasing agents

have the advantage of knowing

their product inside and out.

9www.snmaonline.org

MARCH APRIL 2008


MARCH APRIL 2008

Train Your Brain!The SNMA Education Committee is thrilled to

announce its upcoming courses. We have been actively working on providing our industry with the needed education for personal and profession-

al growth. The schedule below is the 2008 Education Course Schedule. Please keep an eye out because some of the dates may change due to instructor scheduling.

Register information will be coming to you each month via fax, email or at the dinner meetings. If you feel as though SNMA may not have your accurate informa-

2008 Education CalendarDate Event Speaker

March

4 & 5

NSPF® Certified Pool Operator®

Certification Class

HD Supply is proud to offer a class that, with successful completion, will provide the participant with a nationally recognized certification in pool operation. The most widely accepted and recognized program of technical recognition is the National Swimming Pool Foundation’s (NSPF®) Certified Pool Operator (CPO®).

HD Supply

March

5 & 7

CAM

Certified Apartment Manager. Enhances managers’ professional skill resulting in a better-managed & more profitable rental properties. Candidates earn a nationally designated title that is respected throughout our industry.

Bill Nye

March 11

College of Southern Nevada Job Fair

Management companies looking for the perfect employee or to promote your company to the up and coming? Provide your information to Alternative Management and we will happily distribute it for you. For those of you who like to get more involved we have 2 open spots for management company representatives. First come, first serve. Contact Debi O’Keefe.

March 21Premise liability &Incident Reporting

Legal standards and Tort Law. Importance of timely and accurate information reporting.Chris Karsaz

April 24

Air Conditioning Intermediate

This very detailed course covers EPA (Environmental Protection Agency) laws and how to recover and recycle refrigerants. Also how to charge an Air Conditioning system and read your gauges.

Prerequisites: Must be EPA Certified Type II or Universal.

HD Supply

April 18

Emotionally Intelligent Leader Class

The next level of success. Emotional intelligence is twice the indicator of successful leadership as IQ and technical skill. Come learn how to make this a reality in your organization.

Culture Coaches

May 21Fair Housing

This class is a must have for everyone. Come learn the basics and any new laws and prevent liability.

For Rent (This will be taught in conjunction with

CAM with Bill Nye)

May

21-23

CAM

Certified Apartment Manager, Part II. Enhances managers’ professional skills, resulting in better-managed & more profitable rental properties.

Bill Nye

Sponsorship opportunities available

to everyone!

tion please email [email protected]

If you are interested in taking any of these courses or being on the Education Committee, please contact Xe-nia Diniz at [email protected] or Deborah O’Keefe at [email protected].

We look forward to seeing each one of you in class!!

11www.snmaonline.org

MARCH APRIL 2008

2008 Education Calendar ContinuedDate Event Speaker

June 20Lease Agreement, Debt Recovery & Evictions

Knowing all the right stuff is important. Join us as we listen to Chris Karsaz and leaders in the collections industry speak about what you need to know.Chris Karsaz

June 25

EPA Section 608

This is an eight-hour class which includes test preparation and taking of the EPA Section 608-certification exam. All aspects of EPA Section 608 are covered including the laws surrounding the recovery, recycling and reclaiming of refrigerants. The morning session is spent preparing for the exam, which is given in the afternoon.

Course Fee: $55.00 at training site.

HD Supply

July 10

Air Conditioning Basics & Electrical Testing

This course covers the most common problems a maintenance technician will encounter on the job site. Topics include safety, filtration, thermostats, A/C theory, coil cleaning, motors, spiders, float valves and more. Troubleshooting covers wall units, PTAC units and split systems. Air conditioning unit repair and troubleshooting is covered in this class, as well as basic maintenance on A/C units, electrical testing using meters, and reading schematics.

HD Supply

July 18

Time Management Class: “Setting the Right Priorities in the Right Order” for Supervisors and Mid-Management

The art of personal and professional management is explored as this popular misnomer is exposed. That’s why priorities should be set according to your corporate compass, not the clock. Principles for achieving self-mastery are examined as a hidden truth is revealed: as long as the highest priorities are accomplished, leadership is in fact effective. Modules include: • Emphasizing productivity – not activitiy • Instilling sense of purpose through direction based priorities • Putting the most important and urgent matters first • Aligning priorities with company goals

KDI

July 22,

23, & 24

NALP

National Apartment Leasing Professional. Go beyond the basics and get advanced knowledge and skill that can result in higher occupancy and resident retention.

Donna Hickey

July

(TBA)

Time Management

A class where everyone can learn. Increase effectiveness, save time and provide better customer service. Gregg Ketter

August

20 & 21

NALP

National Apartment Leasing Professional, Part II. Go beyond the basics and get advanced knowledge and skill that can result in higher occupancy and resident retention.

Donna Hickey

August 22

Advanced Fair Housing

An advanced course that is crafted for assistant managers, managers and regionals that will provide very important tools for handling this important topic. We will be working in teams so get ready to learn and have fun.

Chris Karsaz

September

16 – 18

CAMT

Certified Apartment Maintenance Technician. Hands On. Introductory for maintenance and a refresher for the veteran employee. Come get knowledge and tools necessary to run an effective maintenance program. This is a course that offers a national designation through the NAA and highly regarded in our industry. You will have the best trained maintenance personnel in town and your maintenance staff will take pride in their career choice.

Mark Curko

October 10

Heating Gas & Electric

This course covers electrical and gas heating systems, checking and troubleshooting high and low voltages on both gas and electrical furnaces, repairing and replacing components, testing all safety devices and checking for gas leaks and carbon monoxide.

HD Supply

October

10

Survival Spanish

Effectively communicate and deliver superb customer service to your Hispanic residents and customers. Evelen Corro

October

24

Employment Practice

Hiring, firing and legal. What you should know.Chris Karsaz


MARCH APRIL 2008

Community OutreachCommunity Outreach

UpdateUpdateThe first Community Outreach event is fast approach-

ing. Join SNMA volunteers for the first of four “Adopt-A-Highway” clean-ups on Saturday, March 8. Families and friends are welcome to join and help

clean-up the highway. Lunch will be served immediately following the clean-up. All participates must be 12 years old or older. All minors must be accompanied by an adult. Please log onto http://www.snmaonline.org/ for specific details on the meeting time and location.

Also, the Community Outreach Committee is gearing up for the annual “Paint the Town” event on Saturday, April 12. Get ready for an exciting morning of graffiti clean-up and lots of fun in Northeast Las Vegas with the SNMA vol-unteers, Clark County and Las Vegas Metropolitan Police Department. Look for more details coming soon.

SNMA Community Outreach is one way for the SNMA and its members to give back to the community. Community Outreach events are also a great place to network and mingle with industry professionals. Please visit the SNMA website at http://www.snmaonline.org/or call the SNMA office at 436-SNMA for specific details on upcoming events.


MARCH APRIL 2008

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GROUP DISCOUNTS are available for companies purchasing five or more full conference registrations for the 2008 NAA Education Conference & Exposition!

To find out how your company can save 25%, please call NAA at 703/518-6141, x 104 or e-mail [email protected].

Credit card and check are accepted. Separate checks mailed together in one package is also acceptable. For more information, please contact NAA or visit www.naahq.org/educonf

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MARCH APRIL 2008

The Ides of March is March 15th and that date was a momentous one (albeit not a good one) for

Julius Caesar. The 13th of March, 1991 is a momentous day in fair housing, although it is not

the Ides of March (although in some months, such as April, the Ides are the 13th!) There now,

are you thoroughly confused? And what on earth does this have to do with fair housing?

Ready? The Fair Housing Amend-ments Act established protected-class status for people with handi-caps when it was signed into law by

President Ronald Reagan on September 13, 1988. This law went into effect 6 months later on March 12, 1989. One of the substantial provisions of this new act was the new-construction requirements (the fair housing accessibility guidelines). But since there were apartment communi-

must have certain design features, and the general property must have certain features as well.

Now the guidelines are extensive, confus-ing and conflicting (and voluminous in the telling), but in a nutshell here is what the guidelines require:

Buildings must have an accessible entrance on an accessible route.

Public and common use areas must be accessible and usable.

All doors designed for passage must be usable.

There must be an accessible route into and through a covered unit.

Light switches, electrical outlets, thermostats, and the other environ-mental controls in covered units must be in accessible location.

The tub, shower, and toilet areas in covered units must have reinforced walls should the resident want to have grab bars installed.

The bathrooms and kitchens of cov-ered units must be usable.

Unfortunately, testing and lawsuits have shown that as much as fifty per cent of new construction may have been built incorrectly. Even if you or your company were not the builder or developer of the community, you have liability for the “condition” of the apartments. And the day-to-day management and decision making as to the needs of your prospects or residents is often based on that impor-tant March 13, 1991 date. Let’s apply this to a real-world scenario and work through an analysis or f low chart, if you will, of what you need to think about.

A resident who must use a wheelchair advises you that one of the doorways in their unit just isn’t wide enough to easily accommodate that

by Nadeen Green

Fair Housing Focus:“BEWARE THE (ALMOST)

IDES OF MARCH”

ties in the process of actually being built, the “deadline” for these requirements was extended for 2 more years. Thus, the construction accessibility guidelines went into effect for certain units that were first occupied on or after March 13, 1991. Essentially the law says that as to multi-family housing (4 or more units), all ground floor and elevator accessible apartments (“covered units”) built for first occupancy on or after March 13, 1991,


MARCH APRIL 2008

wheelchair (they can get through, but it is a struggle to get lined up just right and go through that doorway).

Question 1: When was this com-munity first occupied?

If your property received its certificate of occupancy before March 13, 1991, then you have no legal responsibility yourself as to that doorway (your property did not have to be built subject to the fair housing accessibility guidelines). However, if the resident would like to widen the doorway in a safe, sound and workmanlike man-ner, you must grant permission for that to happen at the resident’s cost. This is a reasonable modification. When the resident is ready to move out you cannot require the doorway to be made narrow again, as the modification does not affect the usability of the doorway for future residents.

If your property was first occupied on or after March 13, 1991, then the analysis must continue:

Question 2: Is the unit in question a “covered unit,” that is, one on the ground floor or accessible by elevator?

If it is not a covered unit, you have no responsibility, but again, you must allow the resident to make the modification if they so wish.

If it is a covered unit, then:

Question 3: How wide is the doorway? Does it meet the fair housing accessibility guidelines?

Now you will have to pull out a tape and measure that doorway, and then seek out a reference or source to determine whether that doorway was built correctly (wide enough to begin with).

If so, then again you have no further re-sponsibility but must allow the resident to modify.

If not, you have both an immediate and long range problem. The immediate problem is that making that modification to the doorway is now your responsibility. Do it! The long range problem is that your community may be in continuing viola-tion of the Fair Housing Act, and it may not just be a doorway that is problematic.

There may be a multitude of “sins” in your construction, and other landlords who have found themselves in a similar situation have paid as much as a million dollars in “retribution!” Your situation in such a case is way beyond the scope of the article.

The Ides of March proved to be an ill-fated date for Caesar; the almost-Ides of March 1991 may be ill-fated for the landlord who has a community that was not built in compliance with fair housing law. You owe it to your prospects, your residents and yourself to understand just where you stand as to this important matter. Beware!

Fa i r Hous ing Focus is written by Nadeen Green, Senior Counsel with For Rent Magazine®. The information contained in this article is not to be considered legal

advice, and the author and FRM strongly recommend that you consult with your own counsel as to any fair housing questions or problems you may have.

The author expresses her appreciation for the wisdom and input provided by Theresa Kitay with the law firm of Coughlin & Kitay, P.C. Ms. Kitay is well-versed in the industry’s issues with the fair housing accessibility guidelines. She may be reached at (770) 840-8483.

Testing and

lawsuits have

shown that as

much as fifty

per cent of new

construction may

have been built

incorrectly.


MARCH APRIL 2008

The first SNMA gathering of 2008 was filled with events, part recognizing the efforts of 2007 and part inducting and looking to 2008. We began with the amended bylaws and voted to pass them, then

closed the membership meeting and moved on to open-ing the dinner meeting. Our Platinum Sponsors, For Rent Media Solutions, Certified Fire Protection, Western Risk Insurance, The Bentley Group, Sherwin Williams Floor Covering & Paint, and Cox Communications were recognized and CEDCO Inc. Landscape Maintenance joined them as a new sponsor for 2008.

We took time to thank each board member of the 2007 Board of Directors, with each receiving a plaque for their service to the SNMA.

New Platinum Sponsors for 2008, CEDCO Inc. Landscape Maintenance

COMING

TOGETHERSNMA Installation DinnerJanuary 15, 2008 • Gold Coast

Sponsored by Sure Deposit

Brian Alexander of Sure Deposit spoke to those in at-tendance of the function of Sure Deposit as another option for charging new tenants a security deposit upon move in.

The 2007 SNMA Board of Directors: Clockwise from left- John Sigman, Amanda Hahn, Susan Bauman, Debra Peterson, Brett Holmes, Patricia

Stephens, Chandra Vail, Brandi Cooley, Dawn Renee Duffy, Doug Sartain, Dana Murrah, Tresa Simmonds, Debi O’Keefe. Not pictured: Elisa

Frankert, Tre Sedminik & Barbara Kirk.


MARCH APRIL 2008

Awards were also presented to the Outstanding Volunteers for their invested time and effort within the committees in the 2007 year.

Not pictured/present: Xenia Diniz, Education Committee; Debra Thomas, Golf Committee; Paula Lane, Market Trends; Brian Sponnick, Year End Event Committee

The 2007 Jewel Awards were recognized again, with some of the winners present to receive their due praise, holding their trophies to a round of applause from the audience.

Chris Karsaz, Legislative Committee

Patricia Stephens, Dinner Committee Chris Schreiner, Newsletter & Bowling Committees

Dustin Marcello, Legislative Committee Rhonda Sikes, Community Outreach Committee

Bret Holmes, Website Committee Rellie Greensfelder, Year End Event Committee

Rechelle Bogle, Year End Event Committee

Dana Murrah, Information Resource Committee

Holly Irwin of The Presidio for Leasing Consultant of the Year

Neoma Bullock of Picerne for Property Manager/Supervisor of the Year

Though Deborah Radford is holding Camden Del mar’s trophy, Best Overall

Renovation of the Year went to The Fountains at Flamingo

The Preserve for New Development of the Year

Doug Sartain of Certified Fire Protection for the Vendor Appreciation Award

■ coming together — continued on page 18


MARCH APRIL 2008

GETTING LUCKY WITH THE SNMA

Prizes were given by Sure Deposit, sponsors of the dinner.

Winner of the 50/50 drawing, was Maria Head of Stout Management. Proceeds from the raffle went to Child Haven.

Coming up next: Market Trends at the TI on February 21st & The next SNMA Dinner sponsored by The Apartment Guide at the Tuscany on March 18th.

Tina Prieto of the Women’s Development Center pre-sented awards to those involved with the Community Outreach Committee’s WDC project, thanking the vendors and volunteers, including Certified Fire Protec-tion, Sunland Asphalt, Wilmar, Empire Painting, F&A Painting, Silverland Landscaping, Thomas Perkins & Associates and the SNMA.

■ coming together — continued from page 17

The WDC thanks the volunteers from the rehab projectThe 2008 Board of Directors was installed and took oath from our Constable, Bobby “G” Gronauer.

The 2008 SNMA Board of Directors

Bobby G administers the oath for the 2008 board

50/50 Drawing cash winner

SNMA President Amanda Hahn with Teresa Doyle and Bruce Floyd of Child Haven as well as Brian Alexander of Sure Deposit


MARCH APRIL 2008


MARCH APRIL 2008

SNMA 2008 Calendar of EventsMarch4-5 HVAC/Pool Training – HD Supply5-7 CAM18 Dinner: Crime Free Multi-Housing – LVMPD21 Premise Liability & Incident Reporting – Chris Karsaz

April15 Lunch: Mock Trial17 Maintenance Education18 Emotionally Intelligent Leader Class – Joel Hadley

May8 Maintenance Education16 SNMA Golf Classic21 Fair Housing21-23 CAM – Bill Nye

June17 Dinner: Identity Theft18 Cert Apartment Supplier20 Lease Agreement & Debt Recovery – Chris Karsaz

JulyTBA Bowling TournamentTBA Time Management22-24 NALP

August19 Dinner: NALP Speaker20-21 NALP22 Advanced Fair Housing – Chris Karsaz

September14 Legal Education – Chris Karsaz16-18 CAMT – Mark CurkoTBA Maintenance Mania Membership PicnicTBA Membership Olympics

OctoberTBA Heating: Gas & Electric – HD SupplyTBA Survival Spanish – Evelyn Corro21 Dinner: Fire Prevention by Certified Fire24 Employment Practice – Chris Karsaz

November8 Hollywood Nights

DecemberMonth-long: Santa Cops


MARCH APRIL 2008

Bowling CommitteeJohn Sigman, Board Representative 939-1494The Las Vegas Apartment Guide [email protected]

SNMA - Apartment Insight (Magazine)John Sigman, Board Representative 939-1494The Las Vegas Apartment Guide [email protected] Schreiner, Committee Chair 939-1494The Las Vegas Apartment Guide [email protected]

Community Outreach CommitteeDebra Peterson, Board Representative 255-3700For Rent Media Solutions [email protected] Pendleton, Committee Chair 255-3700For Rent Media Solutions [email protected]

Dinner Meeting CommitteeDoug Sartain, Board Representative 873-5995Certified Fire Protection [email protected] Hinojos, Committee Chair 939-1494Las Vegas Apartment Guide [email protected]

Education CommitteeDebi O’Keefe, Board Representative 436-9293Prime Group [email protected] Diniz, Committee Chair 939-1494The Las Vegas Apartment Guide [email protected]

Golf CommitteeRob Grocutt, Board Representative 895-8887Sherwin Williams [email protected] Sedminik, Committee Chair 839-1738First Advantage Safe Rent [email protected]

Information/Resource CommitteeChris Karsaz, Board Liaison 952-9227Karsaz & Associates [email protected]

Legislative CommitteeBarbara Kirk, Board Representative 436-2048Camden Residential Management [email protected]

Maintenance Mania/Membership PicnicTresa Simmonds, Board Representative 285-8962 [email protected] Frankert, Board RepresentativeCamden Property Trust [email protected]

Market Trends CommitteeSusan Bauman, Board Representative 368-4217Western Risk Insurance [email protected] Lane, Committee Chair 255-3700For Rent Media Solutions [email protected]

Membership CommitteeDeborah Radford, Board Rep. for Property 435-6555Hayman Company [email protected] Vail, Board Rep. for Vendors 939-1494Apartment Guide [email protected] Renee Duffy, Board Rep for Vendors 940-5106Clark County Collections Services [email protected]

Membership/IROC CommitteeRhonda Sikes 438-7678Avion at Sunrise Mountain [email protected]

Public Relations CommitteeBrandi Cooley 914-6868RW Selby [email protected]

Website CommitteeBret Holmes, Board Representative 699-9261AMG Nevada [email protected]

Year End EventAmanda Hahn, Board Representative 671-6000Signature Homes [email protected]

Year End Event Jewel AwardsPatrici Stephens, Board Representative 736-6263H&L Realty [email protected]

SNMA 2008 COMMITTEE ROSTER


MARCH APRIL 2008

Cox CommunicationsAnd now, Cox Digital Telephone is either available or soon to be introduced in most areas of Las Vegas. With Cox Digital Tele-phone, customers enjoy greater convenience and reliability with great savings. They can count on all of their calls to be connected over our advanced technology digital fiber-optic based network for a clear, reliable phone connection.

Nowhere else can you get the best communications services: Digital Television, High Speed Internet and Telephone from one company on one bill! It’s called the Cox Bundle!

For your business: When your business joins the thousands of others that have partnered with Cox Business Services for a complete communications solution, you get the best of both worlds: The resources and backing of a solid, experienced com-munications leader with our own nationwide network and a full spectrum of advanced communications services. Plus, a locally managed team fully empowered and equipped to provide flexible, scalable solutions for your business.

Nationwide, yet nearby, providing high-capacity and highly re-sponsive multiple services from a single provider. These are just some of the advantages that make Cox Business Services a smart choice for your business. Cox serves businesses of every size in many locations throughout the Las Vegas area. To contact our local office call us at 702-507-2000.

A s the third-largest cable provider in the nation, Cox Com-munications offers award winning products across its advanced fiber-optic network. Cox was once known as “the Cable Company.” Cox Communications is a true

communications company with a large offering of services in Las Vegas and across the United States.

What Cox does: Since 1962, Cox has developed and built high-quality fiber and coax advanced communications networks and delivered quality services starting with Cable and then Internet and Telephone. Cox is now a full-service provider of many telecom-munications products, Cox offers an array of services, including Cox Cable, advanced digital video programming services under the Cox Digital Cable brand, local and long- distance telephone services under the Cox Digital Telephone brand, high-speed Internet access under the brand Cox High Speed Internet, and commercial voice and data services via Cox Business Services (CBS).

For your customers: With great products like On Demand, that allow our customers to watch TV on their time, to the bril-liant reception of HDTV, Cox Communications offers advanced services at great low prices like no one else can.

Cox offers many Digital Cable choices for our residential custom-ers that will fit the way they want to watch TV. Plus when they add Cox DVR, they get greater f lexibility – record their favorite shows with a touch of a button, pause and rewind live TV, then fast-forward to the good parts. Cox Digital Cable with DVR will change the way they watch TV forever.

With Cox High Speed Internet Service, they can experience the Internet the way it was meant to be. FAST! Cox’s Internet service has received top honors in customer satisfaction from J.D. Power and Associates as well as PC Magazine’s Readers’ Choice Award for the fourth year in a row. Cox continues to focus on providing fast speeds, superior customer service and the features that are important to our customers. Each year we introduce new features and benefits that further enhance the value of our service.


MARCH APRIL 2008

PRODUCTS &SERVICES GUIDE

ADVERTISING Move, The New Rent Net 30700 Russell Ranch Rd., Westlake Village, CA 91362 P:(805) 557-2300 F:(480) 556-4623

Apartments.com175 E. Jackson Ave., Ste 800, Chicago, IL [email protected] P:(702) 558-0730 F:(702) 558-9130

For Rent Media Solutions 5740 S. Arville St., Ste 209, Las Vegas, NV [email protected]:(702) 255-3700 F:(702) 255-4901

Nevada Senior Guide10624 S. Eastern Avenue #A-155Henderson, NV 89052 [email protected]:(702) 269-9290 F:(702) 269-9205

Mature Living Choices / Network Communications 2305 Newpoint Parkway, Laurenceville, GA [email protected]:(770) 962-7220 F:(770) 822-4334

Apartment Finder 6330 McLeod Dr. Ste. 5 Las Vegas, NV [email protected]:(702) 604-2351 F:(702) 597-1149

Apartment Guide, The 6725 Via Austi Parkway #260 Las Vegas, NV [email protected] P:(702) 939-1494 F:(702) 939-1551

APARTMENT LOCATING SERVICES Rent Grow Inc. (Internet)275 Wyman St. Waltham, MA [email protected]:(800) 736-8476 F:(781) 709-0175

APPLIANCES (SALES/RENTAL/PARTS/REPAIR)Coinmatch Laundry Service 501 North 37th Dr., Suite 102Phoenix, CA [email protected]:(602) 722-6959 F:(602) 340-8907

Excalibur Laundries Inc. 201 E. Sandpointe Suite 200South Coast Metro, CA 92707P:(714) 437-9000 F:(714) 210-3777

Universal Service & Supply3605 W. TwainLas Vegas, NV 89103 [email protected] P:(702) 876-0333 F:(702) 876-5994

Web Service Company, Inc. 333 W. St. Louis Ave., Las Vegas, NV [email protected] P:(702) 384-4855 F:(702) 384-6054

ASPHALT (PAVING/REPAIR)A&A Asphalt Paving Co.4485 N. Rainbow Blvd.Las Vegas, NV 89108P:(702) 891-9111 F:(702) 251-0112

Lamb Asphalt Maintenance, Inc.2516 Losee Road, North Las Vegas, NV 89030 [email protected]:(702) 647-1600 F:(702) 647-5969

Stripe-A-Lot 5128 Longridge Avenue, Las Vegas, NV 89146 [email protected] P:(702) 870-3585 F:(702) 870-8784

Sunland AsphaltP.O. Box 50409Henderson, NV [email protected]:(702) 563-6872 F:(702) 563-6875

ATTORNEYS/LEGAL SERVICESAldrich & Bryson, LLP7881 W. Charleston Blvd., Ste. 160 Las Vegas, NV 89117P:(702) 853-5490 F:(702) 853-5491

Karsaz & Associates375 Warm Springs Ave. Ste 104 Las Vegas, NV [email protected]:(702) 952-9227 F:(702) 933-5077

Law Office of Garry L. Hayes199 N. Arroyo Grande Blvd, #200 Henderson, NV 89074 [email protected] P:(702) 434-3444 F:(702) 434-3739

AWARDS/TROPHIESBoulevard Trophy & Engraving, Inc. 5007 S. Tamarus St. , Las Vegas, NV [email protected] P:(702) 736-3130 F:(702) 736-3526

BLINDS/WINDOWS/DOORS/GLASS American Drapery & BlindP.O. Box 896 Renton, WA [email protected]:(888) 232-4832 F:(800) 669-7193

Cherokee Blind & Door 4350 S Arville, C-21 Las Vegas, NV 89103P:(702) 432-3244 F:(702) 432-3341

BROKERS (REAL ESTATE)Sperry Van Ness2800 W. Sahara Ave., Ste 1G, Las Vegas, NV 89102P:(702) 765-6005

Renaissance Development Corporation 6787 W. Tropicana Ave., Ste 120-A Las Vegas, NV [email protected]:(702) 388-8888 F:(702) 388-8884

EXERCISE EQUIPMENTAdvanced Exercise Equipment861 South Park Dr. #200Littleton, CO [email protected]:(702) 540-2215 F:(303) 996-0063

Advantage Fitness Products 10225 King Henry Ave., Unit 203Las Vegas, NV [email protected] P:(702) 254-8071 F:(702) 552-6393

FIRE AND SAFETYCertified Fire Protection3400 W Desert Inn, Ste 20 Las Vegas, NV 89102-8354 [email protected]:(702) 873-5995 F:(702) 251-1972

Diversified Protection Systems Inc.6672 Boulder Hwy. Ste.1 Las Vegas, NV [email protected]:(702) 307-3473 F:(702) 307-3472

FLOORING - COVERING/CARPETBrock Interiors, Inc. 1660 Helm Dr. Ste 1000Las Vegas, NV [email protected] P:(702) 458-6550 F:(702) 458-6584

Sherwin Williams Floor Covering7470 S. Dean Martin Drive. #105Las Vegas, NV 89139 [email protected] P:(702) 895-8887 F:(702) 895-8892

FURNITURE (RENTAL/SALES)CORT Furniture Rental 320 S. Decatur Blvd.Las Vegas, NV [email protected] P:(702) 822-7368 F:(702) 822-7324

Custom Furniture Rental 273 Martin Luther King BlvdLas Vegas, NV 89106-4310 [email protected] P:(702) 384-6996 F:(702) 384-8904

GARBAGE VALET & PRESSURE CLEANINGFast Pro Pressure Cleaning & Trash Valet10693 Wiles Rd., Ste. 305, Renton, FL [email protected]:(954) 270-2141 F:(954) 227-2618

HVACFire-N-Ice Heating & Air Conditioning2912 S. Highland Dr. Ste E Las Vegas, NV 89109P:(702) 395-0071 F:(702) 395-0253

INSURANCECIBA Insurance Services655 N. Central Ave. Ste. 2100 Glendale, CA [email protected]:(818) 638-8525 F:(818) 638-8551

■ PRODUCTS & SERVICES — continued on following page

The Bentley Group Real Estate Advisors11920 Southern Highlands Parkway, #100Las Vegas, NV [email protected] P:(702) 855-0440 F:(702) 855-0660

Marcus & Millichap3993 Howard Hughes Pkwy, Ste 300 Las Vegas, NV [email protected] P:(702) 215-7100 F:(702) 215-7110

CARPET CLEANING/RESTORATION/DYEINGSolar Contract Carpet of Las Vegas, Inc. 4280 Wagon Trail Ave. #C, Las Vegas, NV 89118P:(702) 798-7100 F:(702) 798-1982

Universal Carpet Care, Inc. 3111 S. Valley View, Ste N-102 Las Vegas, NV [email protected] P:(702) 220-9003 F:(702) 220-4818

CLEANING SERVICESFastPro Pressure Cleaning & Trash Valet 10693 Wiles Rd., Ste. 305 Coral Springs, FL [email protected] P:(954) 270-2141 F:(954) 227-2618

COLLECTIONS Clark County Collection Service 6124 W Sahara AvenueLas Vegas, NV [email protected]:(702) 889-9229 F:(702) 889-9228

Quantum Collections3224 Civic Center Dr.N. Las Vegas, NV 89030 [email protected]:(702) 633-8080 F:(702) 619-0667

Sentry Recovery & Collections, Inc. 3080 S. Durango, Ste. 203 Las Vegas, NV 89117 P:(702) 944-4111 F:(702) 933-4048

CONSTRUCTION/GENERAL CONTRACTORSRichard C. Rowen Contruction1105 Locust St., Reno, NV 895026316 Meadow Creek Dr., Reno, NV [email protected] P:(775) 815-7940 F:(775) 826-5706

Kalb Industries of Nevada, LTD. 5670 Wynn RdLas Vegas, NV [email protected] P:(702) 365-5252 F:(702) 365-5257

COUNTY/CITY OFFICESConstable’s Office Las Vegas Township309 S. Third Street, P.O. Box 552110 Las Vegas, NV 89155 [email protected] P:(702) 455-4099 F:(702) 385-2436

DEVELOPERS (REAL ESTATE) & GENERAL CONTRACTORSKDG, LLC The Kelly Design Group6285 McLeod Drive No. 2 Las Vegas, NV 89120 P:(702) 597-1166 F:(702) 597-1133


MARCH APRIL 2008

Kaercher & Associates Insurance Brokerage 2500 N. Buffalo Dr., Ste 230Las Vegas, NV 89128 P:(702) 384-2813 F:(702) 304-7860

Renters Legal Liability LLC 466 South 400 East #103 Salt Lake City, UT 84111P:(801) 994-0237 F:(801) 521-4452

Western Risk Insurance3140 S. Rainbow Blvd Suite 400 Las Vegas, NV [email protected] P:(702) 368-4217 F:(702) 368-4219

LANDSCAPINGCEDCO Landscape Inc.7210 Placid Street Las Vegas, NV [email protected]:(702) 361-6550 F:(702) 361-8281

Tree Solutions, LLC3645 W. Twain Ave. Las Vegas, NV [email protected] P:(702) 215-8388 F:(702) 215-8390

MAINTENANCE SUPPLIESHD Supply320 Lava Beds WayLas Vegas , NV [email protected], [email protected] P:(702) 917-5746 F:(702) 622-7222

Johnstone Supply2314 S. Western Ave. Las Vegas , NV 89102P:(702) 387-6940 F:(702) 387-7866

Wilmar4119 Bola DriveNorth Las Vegas, NV [email protected] P:(702) 296-0664 F:(702) 643-5948

MORTGAGE LENDINGCommunity Association Banc3080 S. Durango Dr. Ste 105 Las Vegas, NV [email protected] P:(702) 889-4656 F:(702) 636-8303

OFFICE SUPPLIESAdvance Office & Janitorial Supplies 3261 S Highland, Ste 603 Las Vegas, NV 89109 [email protected] P:(702) 735-0213 F:(702) 735-0147

PAINT (SALES/SERVICE)Dunn-Edwards Paints4300 E. Tropicana Ave Las Vegas, NV 89121 [email protected]:(702) 845-7539

Empire Community Painting 2756 N. Green Valley Parkway Ste [email protected] P:(702) 433-6505 F:(702) 939-9940

F & A Painting, Inc.4335 W. Post Rd., Las Vegas, NV [email protected]:(702) 914-2676 F:(702) 914-5713

Frazee Paints 5280 S Valley View Blvd Las Vegas, NV [email protected] P:(702) 895-9800 F:(702) 597-5200

Odyssey Painting Etc., Inc.3111 S. Valley View Blvd., #Z-107Las Vegas, NV [email protected]:(702) 365-1579 F:(702) 365-1588

SCM Enterprises 4634 S. Maryland Parkway, Suite 109 Las Vegas, NV [email protected] P:(702) 248-2890 F:(702) 492-6617

Sherwin Williams Paint7470 S. Dean Martin Drive. #105Las Vegas, NV 89139 [email protected] P:(702) 895-8887 F:(702) 895-8892

PERSONNEL STAFFINGAzuma Leasing 2905 San Gabriel #218, Miami, FL [email protected] P:(800) 707-1188

PLUMBING (SUPPLY & SERVICE)Aqua Plumbing 24 Hour Service & Repair, LLC 2450 Losee Road, Ste ENorth Las Vegas, NV 89030 [email protected] P:(702) 642-8400 F:(702) 642-0440

Roto Rooter Services Co. Inc 3441 Precision Drive Las Vegas, NV 89032 [email protected] P:(702) 646-5273 F:(702) 646-8053

POOL FURNITURE Thomas Perkins & Associates 3275 South Jones Blvd, Suite 105Las Vegas, NV [email protected] P:(702) 309-4198

Total Patio Accessories3275 S. Jones Blvd. Ste 106 Las Vegas, NV [email protected] P:(702) 309-4198

PRINTINGInnovative Business Solutions, LLC 4045 S. Buffalo, #A-101-237Las Vegas, NV 89118 [email protected] P:(702) 253-1114 F:(702) 432-8080

RESTORATIONWest Craft, Inc.8370 W. Cheyenne Ave. Ste 109, Box 237 Las Vegas, NV 89129P:(702) 382-6167

SECURITY DEPOSIT ALTERNATIVESSure Deposit293 Eisenhower Pkwy. Ste 320Livingston, NJ 07039-1783 [email protected]; [email protected]; [email protected]; [email protected]:(973) 992-8440 F:(973) 992-8770

TELECOMMUNICATIONSCox Communications121 S. Martin Luther King BlvdLas Vegas, NV [email protected]:(702) 384-8084 F:(702) 545-2375

Inovonics Wireless Corp315 CTC BlvdLouisville, CO [email protected] P:(303) 209-7178 F:(303) 939-8977

TENANT SCREENING First Advantage SafeRent, Inc.7500 W. Lake Mead Blvd. #9-542 Las Vegas, NV 89128 [email protected]:(702) 839-1736 F:(702) 839-1738

SRTC3025 W. Sahara Ave. Las Vegas, NV [email protected]:(702) 948-7420 F:(702) 948-7428

Zip Reports9019 Reseda #106 Northridge, CA [email protected] P:(800) 311-1585 F:(866) 894-6501

TOWINGQuality Towing 2201 N. Commerce StreetNorth Las Vegas, NV [email protected]:(702) 649-5711 F:(702) 633-4447

VENDING Scorpion Vending Service 1785 E. Sahara Blvd., Ste 470 Las Vegas, NV [email protected] P:(702) 456-3504 F:(702) 456-9254

PO Box 97975Las Vegas, NV 89139

PRSRT STDU.S. POSTAGE

PAIDSALT LAKE CITY, UTPERMIT NO. 6699

THIS MAGAZINE IS DESIGNED AND PUBLISHED BY NEWSLETTERS INK CORP. 1.800.639.0465

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