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September 2015 e-bulletinWelcome to the Healthwatch Bristol e-bulletin. The content is a mixture of local, regional information regarding health, wellbeing and social care services.
Contents
Local EventsLocal InformationHealthwatch UpdateTraining
Healthwatch Bristol Feedback Centre - Introducing the Right to RespondThe Healthwatch Bristol Feedback Centre now features a reply function giving providers the opportunity to respond to public feedback. Responses can be made by providers to acknowledge feedback from the public, to demonstrate where improvements have been made or to help people find or access information or services that they may need. When the comment is approved by Healthwatch from the provider, the author of the original review is notified by email that a response has been provided. The provider responses are then uploaded to the website attached to the appropriate review for others to see.Visit: www.healthwatchbristol.co.uk
If you have any events or information that you would like us to include in our e-bulletin please contact us at [email protected] need information for the next edition by 19 September.
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Local Events Psychological Therapies Health Integration Team Patient and Public Involvement Meeting Wednesday 30 September 11-1pm, ninth floor of Whitefriars, Lewins Mead, Bristol. BS1 2NT. The meeting will tell you more about the Health Integration Team (HIT) and what they hope to achieve. They would also like you to review and comment on the priorities for the HIT and to look at ways you can get involved in the work of the HIT. The meetings will be relatively informal with plenty of opportunity to have your say and meet other interested people. Email or phone to book a placeE: [email protected]: 0117 342 1249
Age Friendly City ConferenceWednesday 7 October 9:30-3pm, M-Shed, Princess Wharf, Wapping Road BS1 4RNBristol City Council and Bristol Aging Better Partnership (BAB) are hosting a conference for older people and those who work with them to look at the current age friendliness of the city and how this can be improved. Bristol is hoping to gain World Health Organisation Age Friendly City status by 2020, which would mean that older people and ageing would be considered in all aspects of city planning. The conference is open to any older person interested in Bristol becoming more age-friendly and is free with lunch provided. Numbers are limited, so please book your place.E: [email protected] T: 0117 928 1539
Local Events Local Information
Voices in HealthWednesday 7 October 10:30-4pm (9:30am registration, information stands and health checks) Trinity Centre, Trinity Road, Bristol, BS2 0NW This October Bristol Community Health is holding their first Participation Community meeting. The meeting is an opportunity for patients, the public, carers and voluntary sector organisations to come together and hear about Bristol Community Health’s achievements within patient and public empowerment. The event will offer attendees the opportunity to hear not only about how Bristol Community Health are delivering against their strategy, but also to generate more ideas for patient involvement. There will be a free lunch and health checks, as well as an opportunity to share your experiences of patient engagement. For those who want to get more involved there will be information available on volunteering and setting up focus groups. Reserve your free place. W: http://bit.ly/1EMyOw8E: [email protected] T: 0117 900 2146More information: W: http://tinyurl.com/nhj5wo9
West of England Academic Health Science Network Annual Conference 2015: Enabling Collaborative InnovationThursday 15 October, Cheltenham Racecourse, Evesham Road, GL50 4SHThis year there are six “village themes” • from ideas to reality• interactive learning• information and data• long term conditions• people working together• tomorrow’s workforceKeynote speakers: Martin Marshall, Lead for Improvement Science London and Professor of Healthcare Improvement at University
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College London, and Nigel Acheson, Regional Medical Director for NHS England. Delegates will hear about a variety of projects and programmes which will provide you with the opportunity to: • understand what we are all doing that can assist you • how we collaboratively work together• how you can get involved and get the most out of usPlaces are limited and will be allocated on a first come first served basis. W: http://bit.ly/1J3kxYm E: [email protected]
Local InformationCF Connect Volunteers CF Connect is a new service from the Cystic Fibrosis Trust. The service provides parents with a trained parent volunteer who they can talk to in confidence about having a child with cystic fibrosis. CF Connect volunteers can offer a listening ear and the chance to share experiences in an understanding and supportive way. Full training and support will be provided for this exciting new volunteer opportunity. The hours are flexible – you can give as much or as little time as you wish, and you will be carrying out the role from home. For more information please contact the Volunteering team E: [email protected] T: 0203 795 1551W: http://bit.ly/1PltDn5
Accessible information standard updateWith thanks to all those people who fed in their views and suggestions, the accessible information standard has now been published. The aim is that it will help health service providers to improve their accessibility for D/deaf people (patients,
families, visitors, staff, professionals). To view a British Sign Language video translation about the NHS accessible information standards regarding their approval and publication visitW: http://bit.ly/1foAdNi
Bristol’s new housing strategyBristol faces a number of key housing issues over the 2015-2020 period. The housing strategy sets out our aspirations and priorities for housing over the next five years. Before finalising the policies, Bristol City Council wants you to tell them what you think of their proposals. Bristol City Council will take these views and use them to help shape the new strategy, which will be published towards the end of this year.To take part in the consultation visit W: http://bit.ly/1hiEjbJ
Are you male aged 65 years or over? If so, have you had your free NHS abdominal aortic aneurysm scan?An abdominal aortic aneurysm (AAA) is a weakening and expansion of the aorta, the main blood vessel in the body. Large aneurysms are rare but can be very serious. Approximately 97 to 98 out of every 100 patients make a full recovery from AAA repair surgery. The screening test for AAA is a simple, pain-free ultrasound scan of the abdomen that usually takes less than ten minutes. Screening is done in most GP practices and hospitals in the Bristol, Bath, South Gloucestershire and North Somerset area. For more information or to make an appointment please contact:Bristol Bath and Weston abdominal aortic aneurysm screening programmeP: 0117 4148610 E: [email protected]: http://bit.ly/1GBAJUZ
Local Information
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Women’s self injury helplineA national women’s self injury helpline is now open Tuesday, Wednesday & Thursday 7-10pm and Thursday 3-6pm. This is an anonymous, non-judgemental listening and signposting service.T: 0808 800 8088
Getting hospital discharge right every timeHealthwatch England has launched their hospital discharge report, ‘Safely Home: What happens when people leave hospitals and care settings?’ The report brings together 3,230 stories and pieces of evidence, gathered by 101 local Healthwatch from across the country, revealing both the human and financial cost of getting the discharge process wrong. W: http://bit.lyHWESafelyHomeReport
Healthwatch Bristol Update Local people have been telling Healthwatch Bristol their stories about health and social care services in Bristol. This month, a theme that is emerging from their feedback is difficulty accessing specialist services such as appointments with specialists at hospitalsWhat do you think? Have you or your family or friends had any experiences, good or bad, regarding experiences in accessing specialist care?We will take this information to the people who commission the relevant services, so they know what people think and can plan improvements for the future.
Local InformationHomelessness servicesOne of the projects Healthwatch Bristol has been focusing on is engaging with homelessness services and service users. Some of the key themes and trends that have been identified from the experiences and issues collected so far highlight very mixed views on the quality of meals provided and the knock-on impacts this has on health. A full report will be published giving further details about the issues and concerns raised by homeless individuals in Bristol.
Services in the communityHealthwatch Bristol’s current focus is services in the community, including social care services and primary care. So we want to hear what you think.• Do you receive support from social care
services? • What support do you receive and are you
happy with it? • Was the support easy to access and
arrange? • Do you get support in your home and are
you happy with it? Get in touch and let us know your experience.
Celebrating Youth VoiceThe young people who volunteer with Young Healthwatch, part of Healthwatch Bristol, hosted Celebrating Youth Voice on 23 July to bring together youth participation groups across Bristol and give them an opportunity to share information about their projects and feedback on health and social care services. Young Healthwatch, Mentality (Off the Record), Bristol City Youth Council, NHS England Youth Forum, Bristol Children’s Hospital Youth Council and New Fosseway Testers were just some of the youth groups in attendance. The young people came up with their key messages for the Health and Wellbeing Board and these were presented
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to the Board by Healthwatch Bristol during the August meeting. The young people asked for more support for young people who are homeless, early intervention services to support young people to look after their mental health and wellbeing and training on mental health for everyone working with young people. To find out more about Young Healthwatch and how to get involved visit the website.W: http://tinyurl.com/nv4z2w8
TrainingESOL for HealthFree English courses starting in September 2015 at Wellspring Healthy Living Centre, Beam St, Bristol, BS5 9QYThe courses start in the middle of September and are open to any Black Minority Ethnicity (BME) Bristol citizens who want to learn English and get to know more about the health system, wellbeing and the NHS. There will be two classes available (beginners and intermediate) and a face-to-face assessment will be completed at week one. Contact Tomasz to book a place and find out more. T: 07944 669 602 (text)W: [email protected]
4YP trainingThe latest training schedule September 2015–July 2016 for professionals working with young people has been published by Bristol City Council 4YP. All courses are free to professionals working in the Bristol area and are delivered on a multiagency basis. If you do not work in Bristol you can still apply, however please be aware thatthere will be a charge of £30 for a half day and £60 for a full day session. Courses are delivered in a variety of venues throughout Bristol which are designed to be accessible to participants. W: http://bit.ly/1J2Pcay
Alive N KickingAlive N Kicking is commissioned by Bristol City Council to deliver healthy lifestyles programmes to children aged 2-16 years who are on/above 91st centile. Courses start in September and will include: • learning about healthy eating and nutrition• making small, easy changes to help
benefit your family’s health• food preparation sessions – making fruit
kebabs, smoothies and healthy wraps• shop healthier by learning how to read
food labels• activity sessions – learn that exercise can
be fun, play new games and build your skills and confidence
W: www.ank.uk.comT: 0208 417 0078
Changing times and evolving culturesA ten week course starting from Monday 14 September or Wednesday 16 September 6:30–9:30pm, Phoenix Social Enterprise, 5 Russell Town Avenue, Redfield, Bristol, BS5 9LT. The venue has disabled access and free parking. Light refreshments will be available. The course explores how we are all impacted by difference. This is a rare opportunity to engage in some challenging, sensitive and controversial topics within a safe and supportive environment.Each evening will consist of a theoretical seminar, an opportunity to practice your listening skills and a process group to explore the issues.W: www.kaurtherapy.co.uk
Healthwatch Update
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School food programme: improvement of diet quality?Tuesday 15 September 2015, 8:30-2pm, University of Bristol, Room G13/14, Bristol Life Sciences Building, 24 Tyndall Avenue, BS8 1TQ This workshop is open to everyone with interest in child nutrition and children’s dietary intake behaviour. We especially welcome participation from non-academic groups, ie. from schools, NHS, industry, community and parents groups. For further information and to register interest in this workshop please visit our website.W: http://bit.ly/1E4EvoZ
Attracting, recruiting & managing volunteersTuesday 29 September This workshop has a dual purpose and is aimed at both managers who are new to managing volunteers and those that are already supervising a team of volunteers but who need some guidance. The course covers the whole ‘volunteer journey’ including setting up effective recruitment and supervision procedures, motivating and developing volunteers, and dealing with problems relating to poor performance and team morale. It is a very practical day where participants will learn how to best encourage and develop volunteers’ skills and enhance the work of their organisation as a whole.W: http://bit.ly/1L2k6R6E: [email protected]
The Social Dimension of Dementia: Messages from the World of ResearchWednesday 14 October 2015 12-4:45pm,
Engineers House, The Promenade, Clifton Down, Bristol, BS8 3NBThe annual Age UK Bristol and
Brunelcare Research Forum is taking place in October.
National InformationThe focus of the event is on Dementia. The guest speakers will provide insight and debate from their current research within this area. All refreshments and a delicious brasserie lunch will be provided. Tickets can be purchased via EventBrite and are priced at £30.00 per person.W: www.eventbrite.co.ukT: 0117 954 3860 Caroline Gerrard (Brunelcare)E: [email protected]
Self injury support trainingWorking with People who Self Injure: 28th September 2015Working with People with Learning Disabilities who Self Injure: 14 October Understanding Borderline Personality Disorder: 2 NovemberFor more information and to book a place: W: http://bit.ly/1Jy2MnXW: http://bit.ly/1heCk7N
Are you worried about someone close to you because of their mental health? ‘Caring and Coping’ is an education programme for family members & friends of people with mental ill health, specifically designed for those new to mental health services or with a recent caring role. Learn more about diagnoses, treatments and local services and meet other carers. Free to Bristol residents and family members of those using services in the city, and facilitated by staff from Rethink Mental Illness & Avon & Wiltshire Partnership. A new six week course starts Wednesday 14 October 2015 from 5.30 – 7.30pm in central Bristol, the closing date for bookings is 23 September. For more information contact Rethink Mental Illness on: T: 0117 903 1803E: [email protected]
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National InformationConsultations into voluntary sector role in health and careTwo consultations have been published to help to determine the future of voluntary sector involvement in health and care. As part of the Voluntary, Community and Social Enterprise (VCSE) review, respondents from the voluntary and health and social care sectors can give their views on partnership working, and how closer collaboration could be fostered. The second consultation will also seek views on the role and effectiveness of the government’s current ‘voluntary sector investment partnership’ suite of grants. Consultations close on Friday 6 November. W: http://bit.ly/1K71Nr4
NHS launches next step of urgent care reviewEight new vanguards (areas that will lead on the development of new care models to act as the blueprints for the NHS moving forward) have been announced that will launch the transformation of urgent and emergency care for more than nine million people. This comes as NHS England also revealed the success of Regional Major Trauma Networks which, after they were set up just three years ago, have seen a remarkable 50 per cent increase in the odds of survival for trauma patients. W: http://bit.ly/1PkLDi9
NHS Constitution and Handbook updatedThe NHS Constitution and Handbook to the NHS Constitution have been updated to reflect current policy and legislation and to make the Constitution a more practical document. In his inquiry into the failings at Mid-Staffordshire, Sir Robert Francis QC recommended amendments to the NHS Constitution based on prioritising patients, protecting patients from avoidable harm, providing assistance that patients need and staff compliance with guidance. Each of these recommendations has been fully accepted and implemented within the new NHS Constitution. W: http://bit.ly/1JrvjeZ
Updated guidance to help make the Friends and Family Test more inclusiveUpdated guidance has been published to help make the NHS’s biggest patient feedback tool, the Friends and Family Test, more inclusive. The new guidance covers services across the NHS that are provided to children and young people, patients with learning disabilities, dementia, language and literacy issues or who are deaf or deafblind. W: http://bit.ly/1gDogVj
National Information
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