UNS Energy Corp /Tucson Electric Power

Case Study:

Virtualization: Lower IT Costs and Improve Operations

Speaker:Chris Rima, Supervisor, Infrastructure Systems

Company Profile

UNS Energy's primary subsidiaries include Tucson Electric Power, which serves more than 400,000 customers in southern Arizona; and UniSource Energy Services, provider of natural gas and electric service for more than 240,000 customers in northern and southern Arizona.

Company Profile

1,600 employees

12 geographic locations throughout AZ

~2,200 Exchange mailboxes

~200 enterprise applications

Operating Systems: Oracle Sun Solaris, Microsoft Windows, Red Hat Linux

Major Applications: Oracle CC&B / E-Business / Financials / PeopleSoft, Microsoft Exchange, ESRI / GE Smallworld GIS, GE PowerOn OMS, IBM Maximo, CA Clarity/Service Desk, Siemens EMS SCADA

Business GoalsSupport IT service growth across enterprise

Contain operational costs in order to maximize EPS

Become a leader on “green” initiatives

Increase client self-service via the Web

Comply with increasing regulations

Increase business process efficiency

Primary Production Data Center - Tucson

Our IT Infrastructure:In The Beginning

Lot’s of Silos

Data Center - Flagstaff

Data Center - Kingman

Data Center - Springerville

WAN

IT ChallengesApplication & physical server sprawl

Insufficient data center environmental capacity (UPS, cooling)

Low server resource utilization

Multiple storage vendors (NetApp, EMC, Sun, IBM)

Outgrown backup solution

Increasing lead times to provision and recover infrastructure resources

IT Goals & Requirements

Goals Requirements

• Virtualize Tier 1 applications

• Reduce backup windows

• Contain / minimize O&Mcosts

• Maximize ROI

• Flexible virtualization– Best-of-breed management– Automation / Self-service

• Flexible network– One connection

• Flexible storage– Choice of protocols, disk size

& type, cache options, data protection, network interface

– Easy to manage / scale– Must meet or exceed

performance requirements

Goals Requirements

• Virtualize Tier 1 applications

• Reduce backup windows

• Contain / minimize O&Mcosts

• Maximize ROI

• Flexible virtualization– Best-of-breed management– Automation / Self-service

• Flexible network– One connection

• Flexible storage– Choice of protocols, disk size

& type, cache options, data protection, network interface

– Easy to manage / scale– Must meet or exceed

performance requirements

The Preferred Shared Solution

VMware vSphere– Virtual Center, vMotion, HA, DRS

1Gb 10Gb Cisco Nexus network backbone

Small 4 Gb Brocade SAN fabric

NetApp unified storage platform (FAS 6210, 3240, 3270 3170, 2040)– Multi-protocol, high-density disk, Flash Cache, data protection,

cloning, de-duplication

Dell high-density blade servers (PowerEdge M620)

PlateSpin - P2V migration

Results: Increased Productivity

2005 2006 2007 2008 2009 20100

50

100

150

200

250

TB Managed per FTE

70% annual data growth

Zero increase in Storage Admin FTEs

Now managing> 200TB of capacity per FTE

Results: Faster Provisioning

w/o N

etApp

w/Net

App0

1

2

3

4

5

6

7

8

9

Avg ServerBuild Time(Hrs)

Server provisioning time reduced by 80%– NetApp cloning &

VMWare templates

VMware VDI w/ NetApp enables user self-provisioning of thin client workstations– Reduction in calls to

Help Desk

Results: Faster Data Recovery

w/o Ne-tApp

w/NetApp0

1

2

3

4

Avg Re-coveryTime (Hrs)

Reduced avg server RTO by 88%

NetApp w/VMware enables user self-service recovery of network files and most servers– Eliminates calls to

Help Desk

Disk-to-disk recovery much faster than tape

Results: Better Risk Mitigation

w/o N

etApp

w/ Net

App0

2

4

6

8

10

12

Emergency Failover(Hrs)

Failover and failback of critical Outage Mgmt System reduced by 95%

NetApp enabled user-initiated failover and failback operations

Results: Increased Efficiency

Achieved 20:1 server-to-host average virtualization ratio– Over 90% server

virtualization

Increased resource utilization by 400%

NetApp de-duplication and cloning reclaimed up to 65% storage space

Before After0%

10%

20%

30%

40%

50%

60%

70%

ResourceUtilization (Avg)

Space Savings Example: Virtualized Server VM Cluster on NetApp 3170

SGSWPALS

T01

SGSWPBENT01

SGSWPFOXB01

VXPSGSCALIBRATE

VXPSGSPROJECT01

VXPSGSPROJECT02

VXPSGSU4ETAPRO1

VXPSGSU4ETAPRO2

0

10

20

30

40

50

60

70

SavedUsed

Results: 63% Space Savings

GB

Results: Better PerformanceUse Case: Data Warehouse Nightly Batch Refresh

Before After0

200400600800

1000120014001600

Throughput (GB/sec)

Before After0123456789

Processing Time (Hrs)

Introduced Flash Cache on NetApp (in front of SATA disk)

3x improvement in disk I/O speed & 30% reduction in time

Enabled faster month-end close & nightly/weekly batch

Results: Return On Investment

2005 2006 2007 2008 2009 2010$0

$500

$1,000

$1,500

$2,000

$2,500

$3,000

$3,500

$4,000

$4,500

InvestmentSavingsCumulativeROI

$K

140% Average Annual ROI over 6

Years

Shared Infrastructure Benefits using NetApp-Cisco-VMware

Highest ROI and flexibility vs. other solutions

Unparalleled partnership and VAR support

Ability to manage 70% annual storage growthwithout increasing head count

Virtualization of Tier 1 applications while meeting or exceeding service levels

Significantly reduced backup / licensing costs

Reduction of unplanned downtime

Self-service through scripting of intuitive commands

Quick reaction to business changes through ease of management and scalability

Looking Forward

Increase self-service

Extend the use of VDI

Continue additional capacity optimization technology (compression, denser storage, flash cache)

Expand internal cloud services

Questions?