unmanaged vs managed travel programs
TRANSCRIPT
© 2013 Egencia, LLC. All rights reserved. Expedia, Egencia, and the Egencia logo and Get Ahead are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. CST #2083922-50 Page 1
866-328-0110
www.Egencia.com
Our studies have shown that moderately managed
travel programs save 10-12% of travel costs and strongly managed
programs can save 20% or more.
Business Owners May Not Be Aware of the Benefits of Managing Corporate Travel Requiring that all reservations go through a single Travel Management Company (TMC) is not always popular with employees. They like the consistency and comfort of choosing their favorite airlines, hotels and car rental companies, and they worry they won’t be able to participate in rewards programs if they book with a TMC. The good news is that these are largely false perceptions. Business travelers can earn loyalty points with a TMC and they do have the flexibility to choose the flights, hotels and car rentals they want. And now here are a few of the compelling reasons to consider mandating your program and working with a TMC:
► Cost Savings
► Industry Connections
► Traveler Security and Safety
► Customer Support
Un-Managed vs. Managed Corporate Travel
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© 2013 Egencia, LLC. All rights reserved. Expedia, Egencia, and the Egencia logo and Get Ahead are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. CST #2083922-50 Page 2
866-328-0110
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Un-Managed vs. Managed Corporate Travel
Whether it’s deeply discounted hotel rates,
negotiated airfares, frequent flyer match programs, or discounts on rental cars,
your TMC should constantly strive to offer unparalleled
access to the best inventory in the marketplace.
Cost Savings
The biggest driver for businesses to start consolidating and managing travel through a single provider is the bottom line. Our studies have shown that moderately managed travel programs can cut 10-12% of travel costs and strongly managed programs can save even 20% or more than double the savings.
► Your Travel Data is King: If you are unaware of how much your company is spending on travel, you are missing out on a huge opportunity. Travel data is gold to Travel Managers, and can often be used as leverage in negotiations with hotels and airlines for discounted rates. Once your travelers are booking via your TMC, you will have access to real-time reporting that will improve your seat at the bargaining table, and you will gain substantial control over costs and realize a critical return on investment.
► Your Corporate Policy Built into the Solution: Encouraging your travelers to book all travel with the same TMC drives compliance with your corporate travel policy. The right online booking tool will make it clear to travelers you would like them to book. When there are exceptions to the policy, Reason Codes allow your travelers to book their trip, and provide the reason why they need to go out of policy. With access to this data, you can look for trends that may prompt you to reconsider your policy, or speak with travelers who too often choose to book out of policy.
► Employees Booking Travel Without Manager Approval: With an unmanaged travel program, travel managers may not be aware of upcoming business trips in their department until they’ve happened. This can lead to scheduling conflicts and substantial fees to change the booking. With an online TMC you have the ability to set-up “pre-trip approval” controls that prevent an employee from booking travel without manager approval first. Pre-trip approval can even be limited to international travel or certain dollar amounts.
Business Trips Are Unpredictable: Instead of relying on your travelers to remember whether or not they have unused tickets, a TMC provides the benefit of automatic, online tracking. Additionally, exchanging these tickets can save up to 6% on your annual airline spend.
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1-866-328-0110
© 2013 Egencia, LLC. All rights reserved. Expedia, Egencia, and the Egencia logo and Get Ahead are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. CST #2083922-50 Page 3
866-328-0110
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Un-Managed vs. Managed Corporate Travel
Business Trips Change: Sometimes business travelers’ plans change, they may need to come back early or stay an extra day. It’s imperative that travelers are able to change their plans at a moment’s notice. When travel has been booked through a leisure website, it can be frustrating and time-consuming to determine who to contact to change air, hotel, and car reservations. When partnering with a TMC, adjustments to itineraries can be made quickly and easily, either online or through travel agents who are specially trained in the complexities of corporate travel.
Industry Connections
TMCs keep their clients happy by helping them save money. They work with air, hotel and car rental partners every day to meet your needs. Whether it’s deeply discounted hotel rates, negotiated airfares, frequent flyer match programs, or discounts on rental cars, your TMC should constantly strive to offer unparalleled access to the best inventory in the marketplace.
► More Access to Flights and Rooms: Unlike leisure websites which only have access to certain flights and hotel partners, TMCs connect with multiple global distribution systems to access last room availability and other exclusive content.
Traveler Security and Safety
Natural disasters can have the largest and most stressful impact on business travel. In the midst of a crisis, employers need to immediately know where their employees are. A TMC can provide you with this information at any time with their on demand online, real-time, travel management reports. These give executive management the security knowing that they can access their travelers’ individual trip data quickly and effortlessly.
► Crisis Management: TMCs have staff that focuses solely on your travelers’ safety around the clock – 24/7/365. They monitor weather, strikes, airport closures, and safety threats to do their best to anticipate who might be impacted by these incidents. They keep clients, travel agents, and travelers informed of any pertinent information when it’s available.
Unlike traditional leisure websites, TMCs have staff that focuses solely on your travelers’ safety around the
clock – 24/7/365.
www.egencia.com
1-866-328-0110
© 2013 Egencia, LLC. All rights reserved. Expedia, Egencia, and the Egencia logo and Get Ahead are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. CST #2083922-50 Page 4
866-328-0110
www.Egencia.com
Customer Support
Business travelers have a special set of needs that differentiate them from leisure travelers. A good TMC will offer complete reservation support no matter the time of day. They can help travelers with the online interface at no additional cost, and they can assist through the highs and lows of travel.
Egencia Understands Business Travel ManagementEgencia offers business travelers a booking experience similar to our sister leisure travel websites Expedia.com and Hotels.com, along with the customer service experience expected by business travelers. Agent support and technology work in tandem, and reporting and policy tools give businesses a clear understanding of travel expenditures while helping optimize savings, and ensure traveler safety.
www.egencia.com
1-866-328-0110
To find out more information, please contact us at [email protected]
or call 866-328-0110
Un-Managed vs. Managed Corporate Travel