usher manual

Meany Hall

for the Performing Arts

University of Washington

2017 – 2018 Season

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MEANY HALL HISTORY

The original Meany Hall was built in 1908 as the auditorium for the Alaska-Yukon-Pacific

Expo by architects Howard and Galloway at a cost of $181,000. The original building was situated between Memorial Way and 15th Avenue, directly across from Suzzallo Library. Originally called Auditorium Hall, it was used as the athletic arena during the Alaska-Yukon-Pacific Expo. After the exposition closed, the hall was used for student assemblies and for music and drama performance. The seating capacity at that time was 2,595.

In 1909, the student newspaper, The Daily started an editorial campaign to rename

Auditorium Hall to Meany Hall, in honor of history professor and Board of Regents member, Edmond S. Meany. The Board of Regents resisted the name because no other campus building at that time had been named for a living person. It was officially dedicated and renamed Meany Hall on Professor Edmond and Mrs. Meany’s 25th wedding anniversary, Campus Day, May 1, 1914. Edmond Meany passed away of a stroke in his campus office in Denny Hall at the age of 72 on April 22, 1935. His portrait is hanging in the east lobby by the drinking fountain. Mount Meany in the Olympic Mountains, Meany Crest on Mount Rainier, Meany Hall for the Performing Arts (UW), Camp Meany (a Cub Scout camp on the Olympic Peninsula from 1939-1942 and now a part of Camp Parsons), and Meany Middle School in Seattle are all named in his honor.

In 1958, a $75,000 renovation improved the lighting and sound of the interior of Meany.

This renovation also included structural reinforcements, although engineers predicted that it would eventually have to be brought down. On April 20, 1965, an earthquake in Seattle rendered Meany unsafe for occupation and it was condemned. The demolition of Meany Hall provided more opportunities for campus planners to open up the space in what is now know as Red Square. It was not until 1974 that a new hall for the performing arts was built, southeast of the former entrance. The architects for the new building were Kirk, Wallace, McKinley & Associates, and it was built for a cost of $7,122,884. That same year the grassy area adjacent to it was replaced with the tiles of “Red Square”. In 1995, Meany Hall underwent a face-lift, which included new exterior brick, roofing, auditorium seats, painting, lobby lighting and new carpet. In 2007, the lighting system and electrical infrastructure for the stage was replaced.

The Meany stage has seen appearances by public figures have included Secretaries of State

George Schultz and Condoleezza Rice, South African activist Desmond Tutu, Secretary-General of the United Nations Ban Ki-moon, 60’s counterculture figure Timothy Leary and Microsoft co-founder Bill Gates. There have also been appearances by classical musicians such as Yo-Yo Ma and Phillip Glass, as well as great Russian-American dancer Mikhail Baryshnikov, choreographers such as Merce Cunningham, Alvin Ailey, Trisha Brown and Mark Morris.

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CUSTOMER SERVICE GUIDELINES

The guidelines listed below should be viewed as baseline or minimum employee expectations and a guide to the creation of customized service. The term guest usually means patrons, but can also include performers, clients, etc. when they’re in the lobby. 1) First Impressions!

i. A clean and well-groomed appearance shows how much you care about yourself, your job, and your level of respect for those whom you serve.

ii. Posture, gestures, and facial expressions indicate to patrons your availability to help. iii. Tone of voice and the use of humor can contribute or detract. iv. Start and end every contact and communication with direct eye contact and a smile.

2) Greet and Welcome Each and Every Guest i. Extend the appropriate greeting to each guest with whom you come into contact

(Examples: “Good morning/afternoon/evening,” “Enjoy the Performance,” “Welcome,” ”Have a good day,” “May I help you?” etc.)

ii. Make guests feel welcome by providing a special differentiated greeting for each area (front door, house door)

3) Seek Out Guest Contact i. It is the responsibility of every usher to seek out guests who need help or assistance.

Be observant and anticipate needs. ii. Listen to guests’ needs, answer questions, and offer assistance.

4) Provide Immediate Service Recovery i. It is the responsibility of all ushers to attempt, to the best of their abilities, to

immediately resolve a guest service failure before it becomes a guest service problem. ii. Always find the answer for the guest and/or find another employee who can help the

guest. iii. Follow through with every guest problem until completion. iv. “It’s not my job” or “I don’t know” are words, thoughts and attitudes that undermine

every aspect of customer service—always avoid them. 5) Display Appropriate Body Language At All Times

i. It is the responsibility of every usher to display approachable body language when working. Includes active engagement in all assigned tasks, attentive appearance, good posture, and appropriate facial expression. This excludes yawning, slouching, leaning, looking bored, being indifferent, etc.

6) Preserve the “Evening at the Theatre” guest experience i. Always focus on the positive, rather than the rules and regulations (example: Would

you finish your coffee in the lobby” rather than “You can’t take that in here.” ii. Talking about personal problems or job-related issues in front of guests is

unacceptable. 7) Thank Each and Every Guest

i. Extend every guest a sincere thank-you at the conclusion of every transaction. ii. Extend every guest a thank-you or similar expression of appreciation as he/she leaves

your area.

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BASIC USHER POLICIES POSITIONS: Ushers – approximately 22 seasonal positions, base pay rate of $15.00/hour, required availability for 10 performances per month. Lead Ushers – up to 6 seasonal positions, pay rate of $15.50/hour, required availability for 12 performances per month. Promotion consideration based on job performance. Promotions available in late January and late May. Assistant Student House Manager – up to 3 seasonal positions, pay rate of $16.00/hour, required availability for 12 performances per month. Promotion consideration based on job performance. Prerequisite: Lead Usher. Promotions available in late January and late May. Student House Manager – up to 2 seasonal positions, pay rate of $16.50/hour, required availability for 12 performances per month. Promotion consideration based on job performance. Prerequisite: Assistant Student House Manager. Promotions available in late Jan and late May. Cashier – 1 usher to sell merchandise and conduct transactions when vendor does not provide cashier. (paid at employee’s current rate) ATTIRE: x Men – White shirt, black tie/bow tie, black pants, black socks, black belt, and black shoes. x Women – White shirt or blouse, black pants (or skirt), black belt (highly recommended

because we use clip-on radios, natural or black shade hose (no patterns, please), black flat shoes.

x Do not wear flip-flops, high heels, open-toed shoes, or shower shoes. x Clothing must reflect a professional appearance – clean, ironed and in good condition. x You will usually wear a house radio—plan accordingly and wear something belted so the radio

does not pull down on your clothing. x Usher name tag (magnetic), worn on the right side of white shirt/blouse. x Halter tops, strapless tops, or tops that reveal the midriff (front or back) are not acceptable.

No extreme fashions/accessories, and no hats. x Ushers may be sent home without pay if they are dressed inappropriately. x You may store your work clothes in the Usher Room closet—label the hanger(s) with the 3x5

card attached to the hanger. DURING AN EVENT: x ALL cell phones and computers must be left in the usher room with other belongings. Wear a

watch so you can keep track of time and provide patrons with timing information when asked. x You are WORKING—it just so happens you work with friends. Limit your communication with

other ushers to work related topics. Be in tune with your surroundings. x When the house opens before the performance, if there are 2 ushers at a door (typically at

doors A and D), have 1 usher in the house at all times directing patrons to seats. x During the performance, remain at your post. You must be able to see your assigned door at

all times. If you need to leave your post for any reason, get someone to cover for you and make sure they have a radio.

x At least one person should be standing next to the open front door—not sitting on the benches—so guest needs are met immediately and the door can be closely monitored.

x Reading a book is fine when 1) the performance is running, 2) no patrons are in your area, and 3) no other tasks are assigned to you. Please wait until late-comer seating is complete.

x During intermission remind patrons when they go out the front doors to be sure to have their ticket stub with them. Check ticket stubs when the patron re-enters.

x Check tickets carefully at the entrance doors—check for the correct event, date, and time, especially when there are events in both the main stage and the Studio Theatre.

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x Lobby noise carries into the house. Keep it to a minimum in the lobby, the usher room, and especially when moving any equipment in and out of the storeroom or when a patron is watching the performance on the lobby monitors.

x One usher is assigned inside the house to watch for any developing issues, this position will be rotated out so no one usher has to stand inside throughout a performance. For full house events, two ushers are assigned inside.

x Empower yourself to deal with patron issues before you call the Lead Usher or House Manager. x Be your own advocate—if something does not feel right, talk with the House Manager or Lead

Usher. We are a team—your suggestions and feedback are vital to the team’s success. STAYING THROUGH: x At least six ushers are required to stay through each event in the main hall until all patrons

have departed and closing procedures are complete. x Assume that you must stay through for all events. Those not staying through will be

dismissed at the discretion of the House Manager. Stay-through ushers are responsible for their assigned areas until the show is complete.

x All ushers working a Studio Theater event or a Jones Playhouse event stay through. x At the end of a main stage performance, ushers on doors A and D take up positions at the

base of the stairs leading onstage and remain there until the main floor is clear. Do not allow patrons to go onstage unless otherwise directed by the House Manager. If patrons need access to the stage, direct them to the lobby entrance to the Green Room.

x Once patrons have cleared the house, all ushers assigned to house doors should “sweep” the house for items left behind. Report found items to the front door as they are found with description of object and location, then take the item to the front door.

x Close inner and outer auditorium doors. x Complete assigned closing duties. x Ushers will do post show reset when necessary and restore the hall or set-up for next show. MONTHLY SCHEDULE: x Ushers are required to be available for at least ten events per month. x A link to a shared Google Sheets document via Drive listing the shifts for the upcoming month

will be sent via email to all usher staff approximately the 18th of the current month along with a due date/time for completion of your availability—usually within five days.

x Enter an “x” in the cell for each shift that you can work. x The completed schedule for the current and tentative schedule for the upcoming month is then

posted on http://meanyops.washington.edu/people/staff. Links to the schedules are at bottom of the page.

x Know your own schedule and review it frequently—KEEP YOUR PERSONAL CALENDAR UP-TO-DATE.

x Note: call times are not always the same. x Schedule errors or questions should be sent directly to Tom (tah7@uw.edu) ASAP, with a cc:

to Nancy (bnancy@uw.edu). CALL TIME: The call time listed on the monthly schedule is when you must be in the usher room (Room 103), ready to work—in uniform. Please make sure you have already eaten. Enter the building through the green room door (courtyard, near Studio Theatre entrance) by swiping your Husky Card for entrance. ALWAYS CALL if you will not be coming to work as originally scheduled or if you are late. If this happens close to call time, phone the usher room (206-616-8739) or HM on schedule. Add these numbers to your phone. SUBSTITUTES: x If you cannot come to work for any reason (including illness), you must find your own

substitute.

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x An updated list of ushers’ names, e-mail addresses and phone numbers is available in the usher room and sent via e-mail. To do a group message, address the message to meany_ushers@uw.edu. You can also use the Meany Usher Facebook page.

x As soon as you have found a sub, send an email to bnancy@uw.edu with a cc: to tah7@uw.edu with the name of the sub, event name, and call time.

ATTENDANCE: x Failure to report for work without sending a substitute is considered a “no-show.” x A written warning is issued after one no-show. x Two no-shows constitute two-month probation and all complimentary ticket privileges

suspended. Three no-shows are grounds for dismissal. x A “late arrival” will be recorded when an usher arrives to work more than 10 minutes past call

time. Two recorded late arrival constitute one no-show. x Please call the usher room at 206-616-8739 or House Manager any time you are delayed. TIME SHEETS & PAYDAYS: x All staff will record hours worked by using the university’s Workday system. x If you have any difficulty with Workday go to: https://isc.uw.edu/workday-training/

provides a list with a variety of questions and/or tasks and had links to training videos o Record your time worked before you leave at the end of a shift o Meany Hall pays on a ¼ hour basis – time worked rounded to the nearest ¼ hour o Time entries do not need punctuation—just use numbers followed by and a or p o Enter the event code (listed on the white board) in the UW Project space

x Two pay periods per month: o 1st through the 15th (paid on the 25th of the same month) o 16th through the last day of the month (paid on the 10th of the following month).

x The University requires all employees are paid through direct deposit: o Checks will be issued until the direct deposit set-up process is complete or you change

checking accounts (takes about two pay periods). o You will receive your check on your first shift after payday, if you need the check sooner,

call Nancy to make arrangements for pick up. STAFF & COMPLIMENTARY TICKET POLICY: All Front-of-House staff are required to have hard tickets to see a show. No one is allowed in to view any Meany Hall or Meany Studio Theatre event without a ticket. x Method for obtaining tickets:

1. Fill out the pink form entitled Usher Complimentary Ticket Request Form a minimum of 5 working days prior to the event requested--forms are in the Usher Room in the vertical file near the file cabinets. Return the completed form to the House Manager or to Nancy’s mail box in the administrative offices.

x Call or e-mail Nancy a maximum of 2 days prior to the event (or by Friday after 10:00am for a weekend event) to check if your request has been granted.

x Eligibility for comp tickets: o Usher must have given the minimum number of shifts available the previous month. o No comps are granted for ushers on probation. o The maximum number of tickets that can be requested is 2 per event/run. o No comps will be given for an event if it is not fully staffed. o Comps are granted on a space available basis. Restricted events are subject to change

based on sales. x Exclusions:

o The following Meany Center Visiting Artist performances have NO comp tickets available for this season:

o Lizt Alfonso Dance Cuba o Mark O’Connor (Saturday performance only)

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o Feathers of Fire o Itzhak Perlman o Kathleen Battle o Diego El Cigala

o Comp tickets are not available for any School of Drama events. x You may purchase advance student tickets to any Meany Center Visiting Artists event

(excluding Itzhak Perlman and Kathleen Battle) at 20% of the regular price for Zone A seating (prime seats)—limit 1 per ID, and $10 student tickets for Zone B—limit of one ticket per valid student ID.

x Other information: o When Comps for Meany Center Visiting Artists, School of Music, or Program in Dance are

granted, they can be picked up at the Will Call desk on the night of the event. For rental events check with House Manager or an usher at the front door. Bring photo ID for Will Call pick-up. Comps for Rental events will be with the NOE House Manager.

o Please do not turn in request forms more than 4 weeks in advance. o There are a very limited number of comps available for School of Music events and for all

rental events. Make requests as early as allowed. o May not be exchanged for other events. o Tickets that won’t be used should be returned to the ticket office (or box office).

SHOW CANCELLATIONS: x Inclement Weather – The UW typically remains open during times of inclement weather.

Essential and non-essential staff are expected to plan ahead and find alternative methods of transportation in the event of snow or other severe weather conditions. If you are unable to report to work because of inclement weather, you are required to notify Tom and Nancy.

x Suspended Operations – Suspend Operations means all UW classes, activities, and events are cancelled by order of the UW president due to an emergency situation

PROCEDURES PRE-SHOW LECTURES:

x Doors A & D open for lecture at 7:05, other doors at 7:30. x All patrons attending the Pre-Show Lecture will enter the house through doors A & D and may

sit anywhere—encourage them to sit toward the front and center of the house. x Handicapped or mobility impaired patrons may enter through doors B & C. x One usher at door A and door D will use clickers to keep track of the number of patrons

entering the house. Record start/end times and clicker counts at both times. x The balcony will remain closed during lecture. x At the conclusion, the cue to open doors B, C, E, and F will be given by the HM. x Chamber Dance performances presented by Program in Dance and some School of Music

events will have pre-show lectures in the West Lobby. x Door D usher to count attendees to West Lobby lectures.

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CHILDREN: x Children under 5 are not permitted in any Meany Center Visiting Artists or UW Dance Program

events—this policy is printed on the back of each ticket. Direct parties with under-age children to the box office for further assistance.

x All School of Music performances allow children, ticket is required for any child that will be in a seat, babes-in-arms are free.

x Policy for rental events will be set by the client and written on the white board in the usher room.

x When children are allowed, talk with the parents prior to seating about potential disturbances. If a disturbance occurs and the parents do not take them out, courteously ask them to leave the house until the child is once again quiet.

CLOSING THE HALL: x The House Manager at each event will appoint a "Closing Captain" if there is no Lead Usher. x Closing duties assigned by door—each set of tasks hangs from the flashlight hook on the back

of each program stand. x It is the responsibility of the Lead Usher or Closing Captain to ensure duties are completed. x Make sure key bag contains four sets of keys—hand bag to Lead Usher or House Manager. FLASHLIGHT USAGE: x Flashlights are kept at each door hanging from a hook on back of the program stands. Doors A

and D have two each and the rest have one. x When you arrive at your assigned door check to see if it is there and in working order. x Extra flashlights and batteries are in the usher room. x When escorting patrons, shine the light on the floor behind you (or beside you) as you walk. x Do not use your flashlight as a pointer for seat location.

ASSISTIVE LISTENING SYSTEM: x We use a RF (Radio Frequency) assistive listening system. The signal in transmitted

over radio frequencies to a personal receiver. The advantage of RF technology is that there are no “line-of-site” issues and the technology can cover a wide area. For users with a hearing aid that have tele-coil (T-Coil) capabilities, a personal neck loop can be used with the personal RF receivers. The audio signal is transmitted via magnetic field to the user’s hearing aid, therefore using the actual hearing aid as the receiver to the ear.

x Charging: The charging status uses LED lights o RED – battery is being charged o GREEN – battery is fully charged o YELLOW or ORANGE – battery is defective, let the HM know so new batteries can be

ordered. o Place the receiver into one of the charging compartments in the charging case. o Charging a completely discharged battery takes approximately 2.5 hours.

x Volume display – Adjusting the volume – turn volume control dial. It has no end stop so you can turn it endlessly to the left or right.

x Channel display – all devices are tuned to Channel 1. x Battery status display x Switching the unit on

o The receiver automatically switches on when you pull the earbows apart. The display switches on. When you release the earbows, the receiver switches to standby mode and then switches off after 2 minutes.

o You can connect an induction loop or any pair of headphones with a 3.5 mm mono or stereo jack plug to the headphone socket. To switch the receiver on: press the ON/OFF button. To switch the receiver off: Press the ON/OFF button for 3 seconds. When you

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unplug the headphones from the receiver or switch off the transmitter, the receiver automatically switches off after 5 minutes

o Charging case: switch the charging case on – set the mains switch to the position “I”, the LED POWER lights up. (Cases should always be plugged in).

Cleaning: x Before cleaning, make sure that all devices are switched off and unplugged from the power

supply x Use only a soft and dry cloth to clean the devices x To clean the earbuds – carefully pull the earbuds off the receiver. Clean the earbuds with

warm, soapy water and rinse them well. Dry the earbuds before putting them back on the receiver.

Check out: x Take a driver’s license or credit card as collateral and place in the small box next to charging

unit. x When patron returns unit return their ID. Tracking: x A tracking sheet on a clipboard will be next to the charging units. When returning the unit at

the end of the night, fill in the sheet. x Ask the patron for any feedback and write in comment section. HOUSE SEATING PLAN Be familiar with the seating plan in order to accurately direct patrons to the correct door. See Appendix C. KEYS: There are three sets of keys available—one for Door A (green), and one for the front doors (dark brown). The third set is used by the Lead Usher (olive). All key sets contain the following: #640 – disarms and rearms the alarms on the Emergency Exit doors next to the green room;

opens: usher room, usher room closet, storeroom, catering room, all exterior doors to the building, exterior and house doors in the studio theatre. Locks and unlocks parking garage doors and operates switches for automatic door openers.

#1285 – opens: door from the lobby to the Green Room, the Box office doors, the Audience Services office, light booth door, and any door to the stage.

#2252 – operates the wheelchair lift. #644 – opens: electrical panel closet in hallway to Usher Room (location for three emergency

survival kits), switch panel closet (2nd floor Studio Theater lobby) switches for lobby lights, “paint locker” (near catering room) where coat racks are stored.

Hex key or allen wrench – used to lock or unlock panic bars on exteriors doors and Lobby-to-Green Room doors.

x Do not take keys into the house after the start of the performance. x Return all keys to the Lead Usher or House Manager before leaving the building. LATECOMERS: x Latecomers are seated only at suitable intervals set by the performer(s) or clients. x The House Manager will inform the staff of the latecomer policy on the night of the event. x House Manager or Lead Usher gives late seating cues via radio. x Video monitors are available in the main lobby and the upper lobby—please encourage

latecomers with tickets for the balcony to watch the upstairs monitor. x Once the house lights are down, patrons must always be accompanied inside (use flashlight). x Look at the latecomer’s ticket(s) in advance so you know where you are taking them.

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LOST AND FOUND: x Carefully sweep of the house and lobby after the audience departs and notify the front door of

any lost items. State description of the item and location. x When the sweep is complete, give the found items to the Lead Usher. x Found items will be kept for two (2) months in the HM office. They will then be given to

charity or available for a short period for staff. x All found electronics will be sent by the Audience Services Manager to the HUB lost and found.

They make every attempt to contact the owner. If unclaimed after 60 days, they clear the device of any personal info and reset to factory defaults before selling items during their monthly lost and found sales. Those devices that are tied to an Apple ID or similar protection mechanism that prevents reset, they clear or remove all the data and info they can and then send to the UW’s eMedia Recycling program.

x If an item is reported lost: o Have the patron who lost the item write their name, contact information, and a description

of the item and where it was lost on a 3 x 5 card (in stub column). o Give the card to the Lead Usher. o Give the patron one of Nancy’s business cards (in stub column), and tell them to call Nancy

during her regular business hours (M—F, 9:30AM—6:00PM). PATRONS BACKSTAGE: Patrons are not allowed backstage or in the Green Room at any time. Refer insistent patrons to the House Manager who will deliver any notes, flowers, etc. being sent to performers. Performers usually meet people only at the conclusion of a performance, if they agree to do so at all. Patrons are to wait outside the doors from the house to the Green Room. Guests are not allowed onstage or backstage via the stairs from the house. PAYPHONE: There is not a public pay phone in Meany Hall, Meany Studio Theatre, or Jones Playhouse. If a patron needs access to a phone, call the House Manager. WALKERS, STROLLERS & INFANT CAR SEATS: These items are not allowed in aisles (or in seats) inside the house. For walkers, please inform patrons they will be stored in the lobby, near their ticketed door, and will be returned during intermission and at the end of the performance. Note the patron’s row and seat number on blue tape and stick it on the respective walker. For strollers and car seats, inform patrons at the front door that they will need to be stored under the balcony stairs before entering the house. RADIOS: x Everyone should wear and use a radio. x All Front-Of-House radios operate on channel 2. x If you are using a radio and you have to leave your post, be sure that you give your radio to

the usher covering for you, or make sure they have one. x Radio calls begin with the caller saying, “<caller’s name> to <receiver’s name>.” The correct

response is, “Go for <receiver’s name>.” House Manager’s announcements or directions to all ushers do not follow this format. Example: “Ushers open all doors.” No response is necessary unless you have a problem with, or a question about, the announcement.

x Please keep all radio communications on a professional level. x When you are finished using a radio, return it to its assigned charger cradle—make sure the

radio is off and the red light in the charger comes on. x Return the headset to a hook in the usher room. x Do not leave radios unattended. They should be clipped to your belt or clothing. x If green light is flashing, the radio is scanning. Hold down top bottom on antenna side of radio

to turn scanning on/off.

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SMOKING: The Seattle campus of the University of Washington is a non-smoking campus. Direct patrons wanting to smoke to 15th Ave NE. VIP LOUNGE:

The VIP lounge is on the north side of the mezzanine level (balcony) and is open during intermission for Meany Center events. Ushers are responsible for setting up floor plan (food tables, bar, bistros, orange table, VIP lounge sign, 2 stanchions, 1 rope. Find usher bin in alcove, place black linen over the orange table. Place the board member metal magnetic name tag board on the orange table using the small table-top easel. Place any other signage (sponsorship, etc) on the standing easel. During intermission, one (1) usher will be assigned to “greet/welcome” donors to the VIP Lounge. Be in place 5 minutes prior to the start of intermission. Greeting duty talking points are posted on the bulletin board in the usher room. During strike, place black linen in dirty linen basket in alcove and replace any other items to the usher bin. TABLES, COVERS AND SKIRTING: x Table covers:

o Black covers are on the shelves in the storeroom. o Be sure covers are clean when placed on a table and clean before folded and stored. o There are clean bar rags under the sink in the usher room. When you are finished with a

rag, rinse it out and hang to dry on the hook to the left of the sink. x Skirt clips in two sizes:

o Regular —used for the serpentine tables for the Bay Laurel Bar o “huge”—used on all plastic topped tables.

x Table Skirts: o Black, white, and red table skirts are stored on skirt hangers on a rack divided into sections

for different colors and lengths. Please hang accordingly. o The length of the skirt is indicated by one or two slashes marked at each end of the

webbing: 1 slash = “short,” 2 slashes = “long.” o There are marks near each end of the skirt indicating the first-fold line and the centerline. o When dressing a single table, align the skirt centerline with the center of the table front

and work around to the back. o All skirts and table covers used by the Gallery Café are marked with a “G”. o The long black table cover for Gallery Café should be placed on the ALS shelf unit when not

in use. o When taking down equipment during a performance, store items under stairs until the end

of the performance and the patrons leave the hall then return to storage room. TAXI: If a patron needs to call a taxi, refer them to the front door or information desk for a “Taxi Instruction Card” (in stub column). Meany Center events have taxi information printed in the programs. It gives the phone number for Yellow Cab and the address to tell the dispatcher—this is an address that we have established only with Yellow Cab, it will not work for other cab companies. Inform patrons that the cab will be parked by the George Washington statue. This information is also listed in all Meany Center Visiting Artist programs.

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TICKETS & SEATING: (See Appendices B-1 & B-2 for sample tickets) x Duplicate Tickets:

o If you should encounter a seating problem, such as two patrons who apparently have identical tickets, try to take care of it yourself first by making sure the date and time of the performance as well as the seat numbers are identical.

o For confirmed duplicate seating, priority order: 1. Lost Ticket Check (LTC), 2. Meany hard duplicate ticket, 3. Regular Meany ticket.

o Make sure patrons involved understand that you are calling the House Manager or Lead Usher to help resolve the situation.

x General Admission Tickets: o If you are working a General Admission event, direct patrons to the best selection of seats.

Doors A & D have seats closest to the stage. o As your area in the house fills, keep track of available seating. As the house nears capacity,

admit patrons in small groups and direct them to known available seating. Therefore, it is important you know where the empty seats are (example: “5 singles, 3 doubles or 2 triples,” etc. through Door __).

o If you see an opportunity to move people within a row to create more free seats together, do it. [Would you mind moving over __ seat(s) so we can get ___ seats together?]

TICKET COUNTING and REPORTING: x UW Arts Events—Meany Center Visiting Artists, School of Music, Program in Dance

o Sort ticket stubs for most efficient scanning—stubs facing the same way. o Have 2 ushers scan tickets in the usher room, 1 usher scanning, then rotating so the other

usher completes the Lost Ticket Checks (LTCs), faculty, student passes and notecards (SOM), unclaimed Will Call tickets (obtained from the box office upon closure).

o When all scanning and entering are complete, notify the Lead Usher who will double check all manually entered stubs, and provide the house count to the ticket captain.

o Ticket captain prepares a stub envelope by writing the name of the event, date and time, in marker and house count in pencil (circled) on the outside of the envelope.

o Ticket captain places all stubs and LTCs in envelope. Do not close. Leave on the HM’s end of the table in the usher room. House Manager or Lead Usher will print attendance report.

o Give all Will Call not picked up to the Lead Usher or House Manager—don’t put in envelope. RECORDING ATTENDANCE:

Please refer to the separate manual “Tessitura Instructions.” Rental Events o For a reserved seat event, sort and count all tickets according to price. Bundle tickets of

the same price with rubber bands—no more than one hundred per bundle. o Write the number and price of the tickets on the back of each bundle and initial. o Every bundle is recounted by a second usher and initialed by them. o It is not necessary to count unclaimed Will Call. All unclaimed Will Call should remain at

front door for distribution to latecomers with Will Call tickets. o Ticket captain should:

o Record price and total number for each category on the Rental Stub Report form (see Appendix E)—prices listed in descending order. Number of comp tickets is recorded at the bottom of the column.

o Write total of all ticket stubs at the bottom of the column. This is the House Count. o Sign and date the Rental Stub Report. o Prepare a stub envelope by writing the name of the event, date and time, and

house count (circled) on the outside of the envelope. o Arrange categories of ticket bundles at the HM’s end of the usher room table. Place

the Rental Stub Report and the stub envelope next to this arrangement. This is for count verification by the LU.

12

ADDITIONAL DUTIES

DOOR ASSIGNMENTS: x When you arrive at your assigned house door, check that house is clean and ready, aisle lights

and flashlights are working, and inner doors open—outer doors closed. x Principle tasks are: being available and helpful to all patrons, handing out programs, helping

patrons find their seats, and making sure that food and drink is not taken into the house. In most cases cameras and/or recording equipment may not be used in the house.

x Ushers are to remain at their assigned positions until the House Manager dismisses you or assigns another task. If you are leaving after intermission, check out with the House Manager.

Door A: Has a set of keys for the alarms on the Emergency Exit doors, the Green Room doors and the wheelchair lift. Ushers at this door should keep an eye on the Green Room door for unauthorized lobby entrances.

Door B: Know the location of the wheelchairs spaces—always accompany any mobility impaired guest to their seat. Check east lobby emergency doors (near “egg sculpture”) to ensure they are pulled, shut and locked prior to lobby opening. Know how to operate the wheelchair lift. Help with access to the storeroom to authorized individuals. Distribute programs to latecomers watching house monitor.

Door C: Know the location of the wheelchairs spaces— always accompany any mobility impaired guest to their seat.

Door D: Check west side emergency doors to see if they are pulled, latched and locked prior to lobby opening.

Balcony: Open bathrooms upstairs. Avoid entering door E during performance except at designated latecomer seating. Instruct people about emergency stairwell next to elevator in case of evacuation. Turn on balcony monitor prior to show, turn off after show.

Front Door: x Take tickets, retain the small portion of Meany Hall tickets, the small portion of Ticketmaster™

tickets or the pink copy of Lost Ticket Checks (yellow copy to patron—“yellow to the fellow”). x For School of Music events, check Notecards and Faculty/Staff passes, VIP and student passes

(see Appendix B-2). Count the number of patrons using One-Quarter Notecards or Season Notecards using a clicker. For Faculty/Staff passes, VIP and Student passes record the respective numbers on paper separately. Notecards and student passes—admit one. Faculty/Staff passes—admit two. VIP – admit people listed on pass (could be more than one).

x During intermission, check ticket stubs of patrons re-entering—remind patrons to have their stubs with them for re-entry.

x In case of emergency evacuation, call lobby elevator to main floor and turn off. x In case of emergency evacuation, open the front doors first then direct the evacuation of lower

lobby. Check for mobility impaired patrons. Only mobility impaired patrons and their escorts may exit through the double doors next to lower lobby men's restroom into parking garage vestibule (need 640 key for access). If the parking garage is deemed safe (for most cases except earthquakes) escort the party into level C2, up the ramp to C1 then south to outside.

x Know how to operate the wheelchair lift. x Responsible for a set of Meany Hall keys (stored in ticket column closest to the stairs). x Handle Assistive Listening System check out and return.

Other Duties: x Know locations of restrooms, drinking fountains, emergency exits and seat number patterns. x Food & Drink: Only food/drink item allowed in the house is bottled water. Kindly ask patrons to

finish their goodies in the lobby before entering the house.

13

x Look out for other potential hazards in the rows or aisles—any item that might be a “tripping hazard”: o No one is allowed to sit on the stairs or stand in the aisles in the house and wheelchairs

cannot block or partially obstruct walkways/aisles—fire code regulation. All walkers, wheelchairs (for patrons who transfer to a regular seat) or other large items that might obstruct a row are to be stored behind the last row of the main floor or balcony. This includes strollers and baby carriers. No items can be left in any aisles in the house.

o Camera tripods can be set up ONLY behind the back row of the main floor or the balcony. Tripods are not allowed in the rows or the aisles—tripping hazard. Any exceptions to this must be approved by the House Manager.

o Place nothing in front of wall mounted fire extinguishers. All extra items must be placed under a seat. If any item cannot be stowed completely, it must be stored behind the back row of the main floor or balcony or in the lobby. In some cases, items can be kept in the storeroom—see the House Manager first.

o If you store something for a patron, make sure to get it back to them. x If you have any problems with patrons that you cannot resolve yourself call the Lead Usher or

the House Manager. x Report anything in the house that needs attention to the Lead Usher or House Manager (i.e.

burned-out lights, malfunctioning doors, squeaky seats, etc.). x Do not go in to watch the performance. Only if your work shift is over may you

watch a portion of the concert. If you desire to see a performance, please request a complimentary ticket.

x Before leaving, all ushers must report to the House Manager to check out and complete entry and submission in Workday.

x “Stay through” ushers will have a short wrap-up meeting with the HM then all will be dismissed at the same time.

x Personal cell phones and computers are not allowed “on the floor”—leave them in the usher room with your other personal belongings.

x Chewing gum is not allowed outside the Usher Room. x Keep the usher room clean. You Should Know: x The length of entire performance as well as each individual piece. x The number and length of intermissions. x The late seating policy. x The “kids’ policy” for the event. x When, where, and if: refreshments are served, the bar is open, and merchandise is being sold. x Whether the artist will be signing merchandise post show. x When and where any receptions are held. x Preshow lecture or post show Q&A information. x Meany Center Visiting Artist subscription renewal nights. x The location of the Meany Center comment box. x The location of the Green Room entrance. x The location of handicapped seating spaces. x How to operate the wheelchair lift. x The event sponsor. x For President’s Piano Series and the World Music Series (and occasionally other events), two

rows of seats are added to the front of the main floor (rows AA & BB). x The capacity of the facility is 1206 plus 4 wheelchair spaces (1253 with rows AA and BB). x Meany Hall has no Row I or Row Q The House Manager will discuss event information at pre-show usher meeting. If you miss anything, please check the whiteboard, or ask.

14

SAFETY

Report all emergencies or any suspicious activity to the House Manager immediately. Stay with the people involved until House Manager and Lead Usher arrive. Husky NightWalk Program – 685-WALK (9255) Uniformed security guards operate 7:30 p.m. to 3 a.m. during the summer and 6:30 pm to 2 a.m. during the school year, seven days week, providing a walking escort to community members within the campus locations only. In addition, Husky NightWalk security guards are equipped to help people, with proper identification, who cannot get into their offices and they can assist with jump starts for dead batteries. When members from the campus community need help, call 206.685.WALK (9255). How to Use Husky NightWalk x Dial 685.WALK (206.685.9255) at the time you are ready for the service. x After speaking with a Husky NightWalk staff member, go to the decided entrance where the

uniformed guard will meet you. x Stand safely inside the entrance and watch for the Husky NightWalk guard as s/he will not

enter the building to find the caller. Have your student, staff or other identification ready. x See: http://police.uw.edu/aboutus/divisions/security/husky-nightwalk/ Husky NightRide Information https://facilities.uw.edu/catalog/nr

Active shooter information: http://police.uw.edu/aboutus/divisions/opst/crimeprevention/activeshooter/ MEDICAL PROCEDURES:

x Whoever sees the problem, contacts the HM and LU via radio. Do not leave the patient! x HM will designate an usher to go the usher room and call 911 or will have one of the stage

techs call from backstage, HM will relate info as needed over the radio. (Cell phones can be used but the call skips UW dispatch and often does not give a valid address). Instead of calling 911 on a cell phone, you could call UWPD dispatch directly at 206-684-8975, they will always send out a UWPD officer as well as calling fire paramedics.

x A request can be made by the HM to the stage techs to hold/stop the show if needed. One of the techs will come out and help assess the situation if they can get away from their stage duties.

x Once first responders are on their way, the HM will send an usher out the front doors to await their arrival, that usher is in charge of leading them back to the patient, keep the HM informed about arrival. In the Studio, send one person to the loading dock and the other to the front of Meany, that will cover both possible places that the first responders may come from (always have your radio with you!)

x HM to get info on the victim through their companions if possible if not the patient. HM is required to fill out an accident report form and should have at least the person’s name and phone number and a description of the incident. UWPD and EMT’s will NOT give you this information because of privacy laws.

x There is an automatic defibrillator machine (AED) in the main lobby near the front doors. All House Managers and Lead Ushers have been trained in its operation.

15

FIRST AID KITS: There is a first aid kit backstage, down stage right (on the back of the door to the stage from the Green Room) and a smaller kit in the usher room. Inform the House Manager immediately if there is a medical emergency. Report the location of emergency, type of emergency, etc. Use your radio or to notify the House Manager. Make sure there is a Meany Hall staff member at the scene until the emergency has been resolved. Never leave an injured person unattended. AED: There is an automatic defibrillator machine in the main stage lobby near the front doors. All House Managers and Lead Ushers have been trained in its operation. PLACEMENT OF FIRE ALARM SENDERS: Lobby:

West end of lower lobby, west lobby at south exit doors, east lobby by main level exit doors, next to the alarmed exit doors (by Green Room)Foyer, east mezzanine (at head of stairs), west mezzanine

Back stage: Downstage right (DSR), up stage left (USL), Green Room hallway (across from dressing rooms), northwest corner of scene dock, next to loading dock door

Studio Theater: Upstage right (USR), in the house next to south exit door, second level of lobby, and third level of lobby next to Meany Hall offices.

PLACEMENT OF FIRE EXTINGUISHING APPARATUS: Fire Hoses: Upper lobby mezzanine level, and on stage: USR and USL—used by trained

firefighters. Pressurized water cans: At each end of row P in the main house, lower lobby east and west, at

the south end of the west lobby, main lobby by elevator and under the stairs to the balcony, outside green room, upper lobby east (mezzanine level), upper lobby west (by elevator), balcony at the west end of row GG and the east end of row CC, DSR and USL.

CO2 Bottles: Light booth and DSR. The pressurized water cans, the most common type of fire extinguisher in Meany, is silver and is lighter than the CO2 bottle. The water extinguisher can be used on any fire except electrical fires. For an electrical fire you must use the red CO2 bottles. Don't hesitate to use the extinguishers if there is a fire that can be put out with one, but please inform the House Manager or one of the tech people, so we can get them recharged. Report all fires to the House Manager. EVACUATION PROCEDURES IN CASE OF FIRE OR OTHER EMERGENCY:

You can help others to stay calm if you stay as calm as possible during an emergency. The ushers open the audience doors and front doors. One Door A usher unlocks east lobby emergency door (on landing of stairs leading to lower lobby). Ushers place themselves in evacuation locations (See Appendices F & G). One front door usher recalls elevator to main level and turns it off. Do not allow elevators to be used. THEN the audience is informed by either the House Manager or the technician in charge to evacuate in an orderly manner (see Appendices F & G). When the house is empty, ushers check their seating areas to make sure all people are out. One front door usher checks the lower lobby to make sure all people are out (including bathrooms). One balcony usher checks the mezzanine bathrooms. After final check leave the building (and in case of fire, close inner and outer house doors and all exterior doors as you leave). The gathering point for evacuations is at the base of the George Washington statue. For earthquakes only, the gathering point is the loading dock at the south end of the building. Report to the House Manager upon your arrival. Earthquakes: x Drop, cover, and hold. x Watch for falling objects (get under a sturdy table or desk); do not run outside. x Do not use the elevators.

16

x Stay away from windows. x When the shaking stops, check for injuries to people in your area. Do not attempt to move

seriously injured persons unless they are in immediate danger. Render first aid assistance if required.

x Check for fires or fire hazards. x Evacuate the building using the evacuation routes (see Appendices F & G). x Do not allow evacuation to the parking garage unless cleared by SFD or Campus Police. x Go to the rendezvous location (George Washington Statue) and report on injuries, damages,

and potentially hazardous conditions. x Once you have exited the building, do not re-enter until trained personnel have declared the

building safe.

Fires: x When the general alarm sounds or when a fire announcement is made, begin immediate

evacuation of the building using the routes described below. x Evacuation to the parking garage is permissible if necessary. x If you discover a fire, activate the nearest pull station and notify House Manager immediately. x If the fire alarm does not work, notify the House Manager or theater tech immediately.

All Other Emergency Situations: x If an evacuation announcement is made, follow the procedures and evacuation routes. Evacuation Routes: There are ground plan diagrams of evacuation routes in Appendices F & G. These diagrams indicate where ushers should place themselves during the evacuation. EVACUATING THE HANDICAPPED PATRON: x Know where handicapped patrons are in the house and assist them exiting the building. x Be sure they are not in a place where they block the exit of a group of people. x Remember elevators are not to be used in a fire or earthquake emergency. x In general, there are four options depending on the location of the handicapped person and

the conditions related to the emergency: o Evacuate on the level you’re on: Best for patrons exiting from Doors B and C (using the main

lobby doors) or Door D (using the west lobby exit doors). If the way is clear, you may evacuate through the doors next to the men’s room in the lower lobby. You will need a 640 key. Check the pathway to the parking garage before taking the patron out that way. This may not be possible after an earthquake.

o Evacuate on stairs: From Doors A, E, or F and the lower lobby. Ask for assistance from other patrons in moving the handicapped patron. Do not allow wheelchairs or walkers on the stairs.

o Stay in place: Unless danger is imminent ask the patron to remain where they are. Report the location of anyone staying in place to the House Manager immediately.

o Move to an “area of refuge”: Nancy’s office in the lower lobby (1285 key), the usher room for the main level. All of these have a fire resistant door, and the first two have a telephone. Contact emergency services directly by dialing 911 and reporting the location of the individual.

Script for Ushers at Each Evacuation Position:

x There are 10 designated positions where ushers should stand – refer to Appendices F & G.

x Ushers must stand at these positions, and use a loud voice to repeat evacuation directions (refer Appendices F & G) over and over until everyone has evacuated the building.

x Use hand gestures pointing in the appropriate direction (refer to maps—Appendices F & G). Note: If evacuation occurs when those not staying through have been dismissed, only positions 1

through 6 might be staffed.

17

STUDIO THEATRE

Report directly to the Studio Theater lobby. Do not go to the Usher Room. Before house opens: x Check in with Studio Theater House Manager when you arrive. x Prepare programs for distribution. x Familiarize self with seating, (unreserved, total capacity of 238).There are four wheelchair

spaces. Two are located on each end of the front row, actual seats are taken out to make room for the WC’s by the Studio Theatre technician.

When lobby is opened: x Distribute programs when requested. x Answer patron's queries.

When house opens: x One usher takes and tears tickets next to the house door. x One usher hands out programs inside the house near the house-right stairs. x Ensure no patron is bringing in food or drink (except for bottled water). x Tripods, strollers, walkers, and other items that may be tripping hazards cannot go inside. x Just before performance begins, the usher in the house needs to spot available seating.

When Studio performance begins: x Enforce late seating policy. x Seat late patrons at pre-designated intervals, escort patrons into the house and to designated

seats for latecomers, which are the first 2 seats closest to front door in the 2nd row. x Scan tickets and complete stub report – ask House Manager to verify. x Assist patrons as needed.

Intermission: x Open and secure house doors. x Keep an eye on the stairs to the upper levels and discourage guests from going up there. x When bell rings encourage patrons back into theater. x Make sure no food/drinks are brought into theater.

After intermission: x Enforce latecomer policy. x Assist patrons as needed. x If there is a post-show reception, assist with set up (tables, covers, skirts, etc.).

After performance: x Make sure all patrons are out of the theater. x Sweep the house for Lost & Found and remove all garbage. x Close bathrooms and return flashlights and usher tags to the House Manager.

Emergency Evacuation Procedures: x Half the audience evacuates through theatre’s north exit door, out main entrance, up ramp to

the right, then out the drive from the parking garage to outside. The other half evacuate through the south exit door which leads immediately to the outside. This door is on the house left side on the floor level—it is marked but gets covered by house curtains. Check in advance.

x Users stand at the bottom of the seating stairs and direct patrons to the exits.

18

x Once house is empty, check under the seating platform to ensure that no one is there, then leave the building by the closest exit (close doors behind you).

x House Manager checks the bathrooms. Rendezvous Location: Rendezvous location is the George Washington statue.

JONES PLAYHOUSE

x Report directly to the Jones Playhouse. Use the front lobby doors, HM will let you in. Location:

4045 University Way NE. All ushers stay through at the Jones. x Store valuables to the right of the HM desk or underneath it (in the green room). x Take tickets at the first set of stairs on the east side of the lobby and one usher stands inside

at the top of the stairs and passes out programs. x Put stanchions across VOM entrances. x Elevator to M level for wheelchair seating (area of refuge is just outside of the light booth).

This elevator is noisy so hopefully it won’t be needed or used during the performance. There are 2 WC spaces and 2 companion seats (although for SOM events they will most likely put the sound board over one set). These are the ONLY seats available without using stairs.

x Assistive listening headsets handed out by box office staff, collected at end of show by FOH staff & returned to charger in box office. Box office cashier should tell you if any of them have been requested.

x Box office – may have only one cashier, on busy nights they also supply a will call person who stands in the lobby next to the box office window and hands out will call.

x Draw curtains at entrances to block extraneous light and open at end of show, located top of main entrance stairs and entrance from the elevator area. These will need to be opened by the ushers immediately upon the conclusion of the performance.

x Ticket scanning performed in the box office. You can access the box office through the VOM but you can be seen by the performers and it can be distracting, also folks can hear the door open and close. If possible, go outside and enter through the alley door. This scanner is configured to require a carriage return after each ticket scanned. If box office staff have departed, the key to the box office is stored in the back of the top file cabinet drawer to the right of the desk in the green room.

x Bag any stinky garbage and leave on loading dock at the end of the evening if necessary, usually only with rotting food.

x House Equipment: three 6’ tables and four 5’ tables stored in the basement crossover (one of these is usually left in the lobby). Some ropes and stanchions. Some chairs (in alcove near elevator & light booth). No table coverings. No program stands, no ticket stub containers, no in house flashlights.

x No custodial service on weekends. x No lobby monitor x Capacity is 181 plus 2 accessible WC seats for a total capacity of 183. x Refer to Appendices D and E for diagrams of the lobby and the house.

19

MEANY CENTER FOR THE PERFORMING ARTS STAFF:

Executive and Artistic Director Michelle Witt

Managing Director Rita Calabro

Director of Finance and Administration Scott Coil

Fiscal Specialist James V. Fesalbon

Accountant Yevgeniy Gofman

Director of Patron Services Rosa Alvarez

Assistant Director of Patron Services Liz Wong

Patron Services Associates Kat Deininger, Keeli Erb,

Patrick Walrath, Cathy Wright

Patron Services Assistants Jasmine Burket, Dakota Miller,

Kendra Stricklin, Lauren Widaman, Abby Willman, Angela Yun

Director of Marketing & Communications Teri Mumme

Graphics Production and Content Coordinator Rob Noland

Director of Artistic Engagement Elizabeth C. Duffel

Artist Engagement Coordinator Kaeline Kine

Creative Fellowship Coordinator Jyana Brown

Education Assistant Robert Babs

Director of Philanthropy Cristi Benefield

Annual Giving and Events Manager Marie Lazzaro

Grants and Communication Manager Alix Wilber

IT Administrator Gretchen Shantz

Tessitura Administrator Laura McKee

Technical Director Tom Burke

Head Carpenter Juniper Shuey

Lighting Supervisor Brian Engel

Sound Engineer Matt Stearns

Studio Theater Stage Technician Doug Meier

Audience Services Manager Nancy Hautala

Lead House Manager Tom Highsmith

House Managers Becky Plant, Sean Luscombe, Noah Duffy

Assistant House Manager Daniel Kaseberg

Lead Ushers Danielle Blevens, Eli Gallagher,

Duncan Greeley, Natalie Harrington

Concessions Lead Nina Tosti

Barista Dani Slowik

Food Concessions Assistant Katelynn Reeson

Tessitura Instructions

1) Login to the computer with your NetID and password. Double click the Tessitura icon.

a.

2) Login to the first screen with your network login (NetID) and password

a.

3) Then login to Tessitura with your Tessitura login and password (user group will be Ushers)

a.

4) Either click the blue book icon or click on the GoTo menu and choose Season Manager. From the Season Manager menu choose Record Attendance

a. 5) Scan the barcode on the first ticket. This first scan will put the ticket number in the

right top box, put the performance into the header bar and ask to confirm that this is the correct performance. Click Yes.

a.

6) From this point on, you can quickly scan the rest of the tickets and it will populate the body of the screen with the seats. When you are done, click Close.

a. b. If you get this error, this ticket has already been scanned:

c. If you get a prompt telling you to scan a ticket and you can’t get past it, close

out the Record Attendance program and go back in and try again. Entering Will Call Tickets Not Picked Up

7) Still in Tessitura, click on System Tables icon or choose System Tables from GoTo menu:

a.

8) Double click on the chosen table LOST_TICKETS, SCHOOL OF MUSIC_PASSES, or WILLCALLTICKETSNOTPICKED UP.

a. Click Insert every time you enter a new Will Call ticket. Click Save after each entered ticket (you may get an error if you try to enter more than 1 ticket without saving). You must enter the correct date (but correct time is not necessary). You can change an entry by putting your cursor in the field, making your change and clicking Save. You can delete an entry by putting

your cursor in the field, clicking Delete and then Save. For the records to properly show on the report, you must choose the correct Season and type the correct Perf date and Ticket numbers.

b.

Entering Lost Tickets 9) For the records to properly show on the report, choose the correct Season, type the

correct Perf date and the correct Seat No as Row + Seat (with no space). If this is a School of Music General Admission concert, enter GA (no space) as the Seat No.

a.

Entering Pass Counts for School of Music Performances 10) For the records to properly show on the report, choose the correct Perf date.

a.

Running the Custom UW Attendance by Performance Report

11) The custom report will include Lost Tickets, Will Call Not Picked Up, School of Music Passes as well as attendance counts is called the UW Attendance by Performance report. Either click on the green Reports icon or choose Reports & Utilities from the GoTo menu.

a.

12) The first time you run the report you will have to fill out all required fields (below in red), but after it will remember defaults and you will only have to change Seasons and Performances. The Season will be WS Dance, Music&Theatre, Chamber, or Piano or School of Music, School of Drama, Dance Program or DXArts for the current year. Set Group By to By Price Type. Leave Price Types and List blank. The Attended Status parameter should include all 3 options (Attended, No Attendance, Partial Attendance). Hit OK to generate the report.

a.

13) The scanned tickets will show up under the Attended column. Lost tickets, Will Call

Not Picked Up, and School of Music Passes (if applicable) appear on the right side of the report.

a.

14) To save– click Save (the floppy disk icon) and choose PDF, when the prompt comes up choose Save and save the report to the appropriate folder in J:\MH Staff\Show Files\. If you do not have access to this file, radio the Lead Usher for assistance.

a.

Running Tessitura’s Attendance by Performance Report

15) To run the Attendance Report, click the green Reports icon or choose Reports and Utilities from the GoTo menu.

a.

16) Double click the Attendance by Performance report. Choose the correct season from the Seasons dropdown and the correct production from the Production Season dropdown. If this production has multiple performances (like World Series Dance or School of Drama), choose the correct performance. Include Resold = No. Group By = By Price Type. Choose all 3 Attended Status. Show Constituent Detail = No. Click OK to generate the report.

a.

b.

RENTAL STUB REPORT

Price # of Stubs Clicker # Number

Total

Counted By: Verified By: Date:

Stub Count

Name of Event:_________________________ Date:____________ Time: _____________ Theatre:_____________

Clicker Count

Stub Total

OPE

NTO

BEL

OW

TO B

ELO

WO

PEN

DN

DN

UP

UP

UP

DN UP

UP

WTO

UP

Visu

al S

cale

08

416

3248

FT.

Doo

rE

Doo

rF

RES

TRO

OM

MEN

S

RES

TRO

OM

WO

MEN

SH

2O

H2O

LOBB

YEL

EVAT

OR

Bar

B

B

B

B

B

Mean

y Cen

ter

VIP 

Receptions

Food

Che

ck-in

ta

ble

Prep

B