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University of North Carolina WilmingtonEducational Program Assessment Plan and Report

Assessment Plan for 2011-2012Cameron School of Business

Primary Contact Name/Info: Becky Porterfield, AoL Director, Cameron School of Business

Degree: Master of Science in Accountancy

MSA Program OutcomesProgram Outcome

UNCW Strategic GoalTools Implementation Summary of

FindingsActions Taken

PO 1: To provide effective career development and placement opportunities for all students. Students will be supported in their placement activities through access to accounting firm personnel (at the local, regional, and national/ international firm levels) and industry personnel through the UNCW career placement center, placement events, and through other on-campus activities such as Meet the Firms, MSA Orientation, Business Week, and Beta Alpha Psi.

UNCW Goal 1

1. Survey of Orientation Events on Career Development2. Survey Firms Attending Meet the Firms3. Number of Firms Recruiting on Campus4. Student Exit surveys5. Informal dialogue with Advisory Board6. Placement of students

MSA Director;Survey data; informal data collected talking to students, faculty, advisory board and recruiters

Findings indicated overall satisfaction with the planned events but some fine tuning would make the events better.

Added a firm tour in Charlotte in the fall of 2010. Changed the format of Meet the Firms in fall of 2012 to have fewer firms each night but have longer sessions. Also, increased the number of nights to 4 and spread the event over 2 weeks. One of the nights used a “career fair” format for those firms that may not be hiring this year.Also, changed the type of panels for Accounting Career Day to add a panel in Advisory Services. This event was also revamped in the fall of 2009.

PO2: To foster effective relationships with the professional business community. Our program will interface with the professional community through on-campus activities such as Meet the Firms, MSA Orientation events, Business Week, and Beta Alpha Psi, through the utilization of an Accounting Advisory Board, and through on-going contact in educational and professional settings.

UNCW Goal 3, 4, & 5

1. Number of firms participating in Meet the Firms, Business Week, Orientation, and Accounting Career Day2. Number of firms speaking at Beta Alpha Psi meetings3. Discussion of program effectiveness with Advisory Board4. Number of faculty participating in firm events (professional development, conferences)5. Composition of Advisory Board6. Number of faculty participating in firm events

MSA Director, Department Chair, Faculty advisers to Beta Alpha Psi

Findings indicate that good firm relationships are continued to be maintained.

Added a Alumni Reception in Charlotte in the fall of 2010. Added an alumni reception in Raleigh in the summer of 2011. Added 4 new members to the advisory board (Sara Branner, McGladrey; Phil Garolfo, EY; Laura Robinette, PwC; and Steven Darroch, Deloitte).

PO3: To promote MSA faculty excellence in teaching and research.Our faculty will be supported in their research activities through accessibility of research databases and other resources, access to programs for summer research stipends, funding of travel to research conferences, and appropriate course and preparatory loads to facilitate research.Our faculty will be supported in their teaching activities through access to on-campus

1. Number of research databases2. Number and amount of summer stipends3. Number of Faculty attending conferences4. Course loads for MSA faculty5. Peer reviews6. Availability of campus instructional seminars

Department chair Findings indicate that faculty excellence is being promoted.

Satisfactory findings so no additional actions taken.

instructional seminars, careful evaluation of course materials, and feedback.

UNCW Goal 1 & 2

MSA Student Learning OutcomesStudent Learning

OutcomeUNCW Strategic Goal

Tools Implementation Summary of Findings

Actions Taken

SLO1: Our graduates will have the skills necessary for critical thinking, professional research, and continuous learning.

UNCW Goal 1

A: Critical ThinkingMethod: A critical thinking rubric is used in the MSA 518 Risk Based Auditing course.

B: Professional Research Method: A rubric is used to assess a case analysis conducted by students in the MSA 500 Financial Accounting Research and Theory course.

C: Continuous Learning Method: Assessment is conducted by both indirect and direct measures. Students complete and exit survey when leaving the program. The pass rate for the CPA exam is assessed. Additionally all students are required to participate in continuous learning activities

Administration: The rubric is used by faculty to evaluate all students in a class exercise. This course is offered each spring. Results are reviewed by the MSA faculty committee.

Administration: This course is offered each spring, and the assessment is conducted on all students by the faculty member. Results are reviewed by the MSA faculty committee.

Administration: This assessment is administered and evaluated by the MSA director and reported each spring. Results are reviewed by the MSA faculty committee.

Findings indicate an improvement over last year.

Results have been very good in the past. No data collected in 2012.

Data indicate a slight decline from prior years. Also, attendance at professional meetings is on a decline.

No action

No action

The MSA committee has revised our goals to exclude continuous learning since this is a measure that we have only been able to assess indirectly in the past. Professional meeting attendance, especially BAP, will be encouraged more

such as BAP, IMA, etc. Hours of attendance are logged and monitored.

strongly in the future by the faculty.

SLO2: Our graduates will demonstrate a global perspective of business and accounting practices.

UNCW Goal 1

Method: An online assessment of multiple choice questions developed by the faculty is used for assessment

Administration: To be administered in the MSA 500 Financial Accounting Research and Theory course each fall semester to all students. For the class of 2012, the assessment was administered as part of each core course.

Data indicate a significant improvement from prior years but is probably due to the timing of the assessment.

No action needed at this time.

SLO3: Our graduates will have leadership and team building skills.

UNCW Goal 1

Method: Rubrics for leadership and teamwork are used.

Administration: Student peer assessment is used by all students for the term project in MSA 516 Systems Assurance course offered each fall.

Data indicates continuous improvement.

No action needed at this time.

SLO4: Our graduates will recognize the importance of social responsibility and making ethical business decisions.

UNCW Goal 3

A: EthicsMethod: Online multiple choice assessments are used.

B: Social ResponsibilityMethod: Method: Assessment is conducted by both indirect and direct measures. Students complete and exit survey when leaving the program. The pass rate for the CPA exam is

Administration: The assessment is conducted in the MSA 500 Financial Accounting Research and Theory course each fall to all students. For the class of 2012, assessment became part of each core course.

Administration: This assessment is administered and evaluated by the MSA director and reported each spring. Results are reviewed by the

Data was not collected for the class of 2012.

Prior year data indicate that less than 40% of our students

No action taken.

This learning goal has been replaced with corporate governanace effective with the class of 2013.

assessed. Additionally all students are required to participate in continuous learning activities such as BAP, IMA, etc. Hours of attendance are logged and monitored.

MSA faculty committee for action participate in community service projects.

SLO5: Our graduates will have effective communication skills and strong interpersonal skills.

UNCW Goal 1

A: Communication—WrittenMethod: The CSB subscribes to ETS’s written communication instrument for assessing writing ability within the CSB.

B: Communication- OralMethod: A rubric is used to assess practicum presentations by all students.

C: Interpersonal SkillsMethod: A rubric is used to assess student interactions.

Administration: ETS is conducted in the MSA 530 Management Decisions and Control course to all students. It is conducted each spring and results are reviewed by the MSA committee for actions.

Administration: The assessment is conducted by faculty teaching the two practicum classes MSA 534 and 535 and is reviewed by the MSA faculty committee for action.

Administration: The assessment is conducted by faculty teaching the MSA 505 class each fall and is reviewed by the MSA faculty committee for action.

Data indicated improvement needed.

Data indicate that this goal is not improving.

Data indicates improvement

Employed an English graduate student to teach writing workshops beginning with the class of 2012. Improvement noted for this class. Continuing with the workshops for MSA 2013.

English graduate student will host additional workshops on oral communications.

No action taken.

Appendix A: MSA Program Goal FindingsProgram Goal 1: Career Placement

Job PlacementMSA 2012 MSA 2011 MSA 2010 MSA 200990.4% 91.5% 93% 95%

Firms visited in Charlotte by MSA Students and Interns (30 students)2012: Deloitte, EY, KPMG, McGladrey, Dixon Hughes Goodman. Added a career fair with 10 firms including the firms visited and PWC, Finnie and Pesta, CPAs, Greer Walker, Elliot Davis, Rives and Associates.2011: Deloitte, PWC, EY, Greer Walker, McGladrey, Dixon Hughes Goodman2010: Deloitte, KPMG, Dixon Hughes, McGladrey. Career Fair with: EY, PWC, Greer Walker, Elliott Davis, The Reznick Group.2009: No such event

Firms Attending Meet the FirmsMSA 2013 MSA 2012 MSA 2011 MSA 2010 MSA 2009BDO BDOBlackman Sloop Blackman SloopCherry Bekaert and Holland

Cherry Bekaert and Holland

Deloitte Deloitte Deloitte Deloitte DeloitteDixon Hughes Goodman

Dixon Hughes Goodman

Dixon Hughes Dixon Hughes

Dixon Hughes

E&Y E&Y E&Y E&Y E&Y

Glaxo Smith Kline

Grant Thornton

Grant Thornton

Greer Walker Greer Walker Greer Walker Greer Walker

Greer Walker

Hamilton and CompanyHughes Pittman and Gupton

Hughes Pittman and Gupton



Hughes Pittman and GuptonIBMIRS

KPMG KPMG KPMG KPMG KPMG

Langdon, CPA Langdon, CPA Langdon, Langdon, CPA

CPALanier, Whaley, and Craft

Lanier, Whaley, and Craft

Lanier, Whaley, and Craft

Liberty Health Care

Liberty Health Care

Liberty Health Care

Liberty Health Care

Murray, Blackburn, and Rode





Office of the State Auditor

Pittard Perry and Crone





PWC (NC) Price Waterhouse Federal

PriceWaterhouseCoopers

PPD PPD PPDRS McGladrey RS McGladrey RS McGladrey RS

McGladreyRS McGladrey

US Army Audit Agency

US Army Audit Agency

Williams Overman and Pierce

PWC posted jobs to Career Services; resumes sent to PWC Federal

Informal survey of firms attending MTF in August 2011:Deloitte: great format but would like longer sessions with students. May wish to reduce the number of firms attending each night.EY: Great formatDHG: Great formatBlackman Sloop: appreciated the formatLangdon: great format, appreciated the more open room.

MSA 2012 Survey Response to Meet the Firms

Speakers at BAP Meetings2011-2012 2010-2011 2009-2010October: UNCW – Internships TM1 - 9/20 – McGladrey T. M. 1 - McGladrey Sept. 28October: General Electric TM2- 10/7 - Randy Richartz (local CPA) T. M 2 - HPG Oct. 13November: IRS TM3 - 10/18 - Dr. I & MSA Program T. M. 3 - PWC Oct. 28November: HPG TM4 - 11/2 - Joanna Rickard, UNCW T. M. 4 -E&Y Nov. 10December: KPMG TM5 - 11/15 - Dr. Woody Hall, UNCW T. M. 5 - PPC Nov. 16January: Cherry, Bekaert & Holland TM6 - 1/19 - Elliott Davis T. M. 6 - NC State Board of CPA Exam. Jan. 20February: Deloitte TM7 - 1/31 - Greer Walker T. M. 7 - UNC GA Feb. 2February: Greer & Walker TM8 - 2/9 - NC State Board of CPA Examiners T. M. 8 - GE Feb 15February: Ernst & Young TM9 - 2/15 - Reznick Group TM 10 - KPMG March 17March: McGladrey TM10 - 3/7 - E&Y TM 11 - DH March 29April: Dixon Hughes Goodman TM11 - 3/24 – Deloitte TM 12 - Deloitte April 13April: PWC TM12- 4/4 - Dixon Hughes

TM13 - 4/12 – KPMG

2008-2009 2007-2008T. M. 1 - HPG Oct. 1 T. M. 1 - McGladrey Oct. 22T. M 2 - Dr. Hall Oct. 16 T. M 2 - Progess Energy Oct. 30T. M 3 -McGladrey Oct. 29 T. M 3 - Pittard Perry & Crone Nov. 12T. M. 4 - Progress Energy Nov. 13 T. M. 4 - Deloitte Nov. 19T. M. 5 - Deliotte Nov. 24 T. M. 5 - McGladrey Nov. 29T. M. 7 - Greer Walker Jan. 14 T. M. 7 - GlaxoSmithKline Jan. 17T. M. 8 - Pittard Perry & Crone Jan. 29 T. M. 8 - BB&T Jan. 28T.M. 9 - BDO Feb. 11 T.M. 9 - AICPA Feb. 18T.M. 10 - Dixon-Hughes Feb. 26 T.M. 10 - E&Y Feb. 26TM 11 - R.H. Donnelley March 5 TM - PPD March 11

TM - NC St. Auditor March 17TM - GT April 1TM - PWC April 16TM - Promoting Careers in AccountingTM - DH April 23

Accounting Career Day Speakers2012 (changed the panels this year to include a panel on Advisory Services)Industry/Governtment: Josh Torok,PPD; Stephanie Powell, UNCW Internal Auditor; Kimberly Jenkins, Special Agent, IRS; Gonca Kurt, GE

Public Accounting Advisory: Zach Shelton, DHG; Liz Cepull Fisher, EY; Jason Brett, Deloitte; Richard Cook, McGladrey; Ben Andrews, PWC; Adam Bearhalter, DHG

Public Accounting Auditing: Phillip Andrews, McGladrey; Gareth Montague-Smith, KPMG; Josh Haymond, PWC; Julia Stoy, EY; Kristen Harris, Deloitte

Public Accounting Tax: Becca Welker, DHG; David Hoxie, DHG; Charles Roberts, McGladrey; Oliver Earney, Earney and Co.

2011Event cancelled due to Hurricane Irene

2010Tax: DH, Deloitte, Lanier WhaleyAudit : McGladrey, KPMG, HPGOther Services: Deloitte, EYGSKUniversity Administration-Internal Audit PPDState AuditorIRS

2009 (changed the format for this year to a shorter day but same coverage)Tax: DH, Deloitte, Lanier WhaleyAudit : McGladrey, KPMG, HPGOther services: EY, DeloitteGSKUniversity Administration-Internal AuditPPDState AuditorIRS

Program Goal 2 Foster Firm RelationshipsDataMSA/ABL Advisory Board

Name FirmJim Bongiorno Ernst & YoungColleen Brophy Deloitte

Kim Bullard Dixon Hughes

Dan Casciano Ernst & YoungMatt Cleaver R.H. Donnelley, CoCharles Craft Lanier, Whaley, Craft

Wallace Edge Dixon Hughes

Rickey Godwin McGladrey & Pullen

David Hamilton Hamilton & Company, CPA's, P.A.

Nancy Lee IBM Corporation

Walter McNairy Dixon Hughes

David Mickey Cree

Garreth Montague-Smith KPMGHenry Paula Reznick Group

Thomas Rode Murray, Blackburn and Rode, LLP

Deron Rossi CHQ Audit InvestigationsJack Stone DeloitteMark Sweeney JC PenneyDavid Walker Greer & WalkerPeter Wilkinson PPDMichael Dannar BDOAlison Cenci McGladrey & PullenSara Branner McGladreySteven Darroch DeloittePhil Garofolo EYLaura Robinette PWC

Faculty/Firm Relationship Building2011-2012Becky Porterfield: Presented to NCAPCA Accounting Educators Conference, October, 2011David Mautz:

North Carolina Association of Certified Public AccountantsAccounting Education Committee (chair 2009 - 2011, board liaison, 2006 - 2009, member 2006 – present)Accounting and Attestation Committee (member 1995 – present, chair 2001 - 2004)Professional Development Task Force (2009 - present)NC CPA Foundation Scholarship Reviewer (2008 – present)

Joanne Rockness: NCACPA Ethics teacherRandy Hanson and Rebecca Sawyer: visits with accounting firms that recruit our students

2012: EY, BDO, KPMG, Dixon Hughes Goodman, McGladrey

2010-2011Lorrraine Lee: taught IT Audit to Wilmington Chapter of IIA, May 2011David Mautz:

North Carolina Association of Certified Public AccountantsAccounting Education Committee (chair 2009 - 2011, board liaison, 2006 - 2009, member 2006 – present)Accounting and Attestation Committee (member 1995 – present, chair 2001 - 2004)Professional Development Task Force (2009 - present)NC CPA Foundation Scholarship Reviewer (2008 – present)

Joanne Rockness: NCACPA Ethics teacherRandy Hanson and Rebecca Sawyer: visits with accounting firms that recruit our students

2011: Deloitte, EY, BDO, Greer Walker, Dixon Hughes Goodman, McGladrey

2009-2010Randy Hanson and Rebecca Sawyer visited accounting firms: Greer Walker, Reznick Group, Dixon Hughes

Grant Thornton, PWC, McGladrey, Langdon and CompanyDavid Mautz:

North Carolina Association of Certified Public Accountants

Accounting Education Committee (chair 2009 - 2011, board liaison, 2006 - 2009, member 2006 – present)Accounting and Attestation Committee (member 1995 – present, chair 2001 - 2004)Professional Development Task Force (2009 - present)NC CPA Foundation Scholarship Reviewer (2008 – present)

Joanne Rockness: NCACPA Ethics teacher

Program Goal 3 Faculty DevelopmentDataNumber of research databases: Audit analytics, Compustat (Research Insight), RIA, Bloomberg terminals (4)

Number and amounts of summer stipends: Summer 2012: 1 ABL for $6,000Summer 2011: 3 ABL for $6,000 eachSpring 2011: 1 ABL for $6,000 Summer 2010: 2 ABL for $6,000 each

Number of faculty attending conferences: 5Course load of MSA faculty: 3/3Peer Reviews: 4 over last year Availability of campus instructional seminars: Yes

Appendix B: MSA Student Learning Objectives (SLO) Data

1. Critical Thinking Assessment Results , MSA 518

Criterion Score

Spring 2008

(N=20)

Spring 2009

(N=20)

Spring 2011

(N=20)

Spring 2012

(N=20)Understanding the issue 0 0.0% 0.0% 0.0% 0.0%

2 15.0% 10.0% 0.0% 0.0%4 85.0% 90.0% 100.0% 100.0%

Formulates clear and concise perspective considering tradeoffs

0 0.0% 0.0% 0.0% 0.0%2 50.0% 50.0% 25.0% 10.0%4 50.0% 50.0% 75.0% 90.0%

Identify and evaluate ALL important evidence offered

0 5.0% 0.0% 0.0% 0.0%2 85.0% 85.0% 55.0% 40.0%4 10.0% 15.0% 45.0% 60.0%

2. Professional Research Assessment Results

Criteria

Fall 2008 Avg. (N=12)

Spring 2010 Avg. (N=12)

MSA 2011Spring 2011

N=5

Researcher(s) identified the critical technical issues presented by the case. 4.00 5.00 5.0

Researcher(s) employed appropriate strategies to identify and access relevant authoritative and professional literature bearing on the technical issues presented by the case. 3.75 4.92 5.0

Researcher(s) correctly interpreted and applied relevant authoritative and professional literature and identified alternatives consistent with generally accepted accounting principles and other governing authorities. 3.25 4.83 4.5

Researcher(s) identified and expressed resolutions to the primary issues raised in the case. 3.50 4.83 5.0

Researcher(s) supported the above resolutions by reference to appropriate authoritative and professional literature and provided appropriate documentation and attribution. 3.25 4.42 4.5

Researcher(s) prepared a professional quality document evidencing both a solid command of the mechanical aspects of technical writing, and the ability to communicate complex constructs in a clear, concise manner. 3.33 5.00 5.0

3. Continuous Learning Assessment Results

Exit Survey Questions

MSA2008Average (N = 48)

MSA 2009Average (N =

35)MSA 2010

N=34MSA 2011

N=39

MSA 2012N=22

1. I was encouraged and taught how to learn new material and find information on my own.

4.15 4.31 4.50 4.36 4.14

2. I was encouraged to participate in professional society activities and events. (Beta Alpha Psi)

4.06 4.37 4.06 4.45 4.09

3. I became aware that to stay current in today’s world, I must continue my education by attending short courses, workshops, seminars, conferences and/or graduate school.

3.98 3.97 4.38 4.36 4.52

4. The curriculum has increased my ability to access information from a variety of sources.

4 4.20 4.0 4.33 4.10

5. The curriculum has increased my ability to read critically and assess the quality of information available

4 4.03 4.09 4.21 4.05

6. The curriculum has increased my ability to analyze new content by breaking it down, asking key questions, comparing and contrasting,

4.08 4.11 4.03 4.18 3.95

7. I plan to write the CPA exam (or have already started).

4.48 4.46 4.59 4.78 4.71

8. I plan to write other professional exams (CMA, CFE, etc)

2.5 3.09 3.0 3.21 3.0

9. I plan to join the AICPA or other professional societies.

4.17 4.49 4.50 4.41 4.41

Scale: 1 = strongly disagree 2= disagree 3 = neutral 4 = agree 5 = strongly agree

Another measure of continuous learning was Beta Alpha Psi attendance.

BAP Meeting AttendanceMSA 2009 MSA 2010 MSA 2011 MSA 2012

Number of MSA students Participating in BAP (percent of class)

12 (21%) 43 (74%) 49 (82%) No data

Number of Meetings Attended by MSA Students

75 117 207 86

Number of MSA students inducted into BAP (per cent of class)

6 6 9 7

Other measures of continuous learning: % of each class that become licensed as a CPA within the first 3 years of graduationContinuous Learning Assessment: Number of students with NC CPA license. Data does not account for students whose last name has changed due to marriage or students who have moved out of state.

Number in ClassNumber with NC

LicensePercentage

MSA2003 49 27 55.1%MSA2004 55 25 45.5%MSA2005 41 16 39.0%MSA2006 48 22 45.8%MSA2007 55 23 41.8%MSA2008 56 29 51.8%MSA2009 57 30 52.6%

Number of students passing parts of the CPA exam based on 126 responses from the MSA Alumni Survey sent out in December of 2011.

Audit BEC FAR REG

71% 71% 66% 63%

SLO2 Knowledge Assessment

Summer I 2008(N=49)

Summer I 2009(N=51)

Summer I 2010 (N=58)

Summer 2011 Tax(N=18)

Summer 2011 Systems (N=35)

MSA 2012*

Mean 67% 63% 58% 56% 56% 89%Median 65% 69% 60% 58% 56% 89%Maximum 88% 100% 98% 73% 75% 100%Minimum 52% 2% 14% 35% 42% 75%

*Changed assessment method to use final grade scores for each core class for a random selection of students. Plan to use selected final exam questions in the future.

MSA SLO3 Findings

1. Leadership Assessment Results Spring 2010 (N=14) Spring 2011 (N=19) Spring 2012 (N=14)

Unacceptable (0)

Satisfactory (5)

Exemplary (10)

Unacceptable (0)

Satisfactory (5)

Exemplary (10)

Unacceptable (0)

Satisfactory (5)

Exemplary (10)

Facilitation 0.00% 28.57% 64.29% 0.00% 21.05% 78.95% 0.00% 14.29% 85.71%Motivation 0.00% 35.71% 57.14% 0.00% 15.79% 84.21% 0.00% 14.29% 85.71%Guidance 0.00% 35.71% 57.14% 0.00% 10.53% 89.47% 0.00% 14.29% 85.71%Team Building 0.00% 35.71% 57.14% 0.00% 0.00% 100.00% 0.00% 7.14% 92.86%

Vision 0.00% 21.43% 71.43% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00%

Facilitation Motivation Guidance Team Building Vision0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

MSA Leadership Rating Percentages Fall 2008 (N=57) Unac-ceptable (0)

Fall 2008 (N=57) Satisfac-tory (5)

Fall 2008 (N=57) Exemplary (10)

Spring 2010 (N=14) Un-acceptable (0)

Spring 2010 (N=14) Satis-factory (5)

Spring 2010 (N=14) Ex-emplary (10)







2. Teamwork Assessment Results

Spring 2010 (N=14) Spring 2011 (N=20) Spring 2012 (N=14)

Unacceptable (0)

Satisfactory (5)

Exemplary (10)

Unacceptable (0)

Satisfactory (5) Exemplary (10) Unacceptable (0)

Satisfactory (5) Exemplary (10)

Attendance 0.00% 28.57% 71.43% 0.00% 10.00% 90.00% 0.00% 0.00% 100.00%

Participation 0.00% 14.29% 85.71% 5.00% 5.00% 90.00% 0.00% 7.14% 92.86%

Roles 0.00% 50.00% 50.00% 0.00% 25.00% 75.00% 0.00% 7.14% 92.86%

Communi-cation 0.00% 14.29% 85.71% 0.00% 0.00% 100.00% 0.00% 7.14% 92.86%

Decision Making 0.00% 57.14% 42.86% 0.00% 35.00% 65.00% 0.00% 0.00% 100.00%

Member Support 0.00% 7.14% 92.86% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00%

Conflict Resolution 0.00% 42.86% 57.14% 0.00% 15.00% 85.00% 0.00% 21.43% 78.57%

Meetings 0.00% 14.29% 85.71% 0.00% 10.00% 90.00% 0.00% 14.29% 85.71%

Goals 0.00% 50.00% 50.00% 0.00% 30.00% 70.00% 0.00% 0.00% 100.00%

Success 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

MSA Teamwork Rating PercentagesFall 2008 (N=57) Unacceptable (0)

Fall 2008 (N=57) Sat -isfactory (5)

Fall 2008 (N=57) Exemplary (10)

Spring 2010 (N=14) Unacceptable (0)

Spring 2010 (N=14) Satisfactory (5)

Spring 2010 (N=14) Exemplary (10)







MSA SLO4 Findings1. Ethics

Summer 2008 Ethics Score

(N = 49)

Summer 2009 Ethics Score

(N = 51)

Summer 2010Ethics Score

N=58


N=53


Mean 61% 62% 58% 56% No dataMedian 50% 43% 60% 58% No dataMaximum 100% 100% 98% 75% No dataMinimum 25% 39% 14% 35% No data

2. Social Responsibility Assessment Results

MSA 2009 MSA 2010 MSA 2011 MSA 2012Number of MSA students participating in BAP Service Projects

18 (32%) 18 (31%) 22 (37%) No data

Total Hours Volunteered 220 236 322 No data

MSA SLO5 Findings

1. Written Communication Assessment Results as of June 2012

Spring 08 (N=51) Spring 09 (N=56) Spring 10 (N=39) Spring 11 (N=34) Spring 12 (N=61)0

1

2

3

4

5

6

3.52 3.77 3.563.97 4.16

MSA Writing Assessment Average Score

Average Score

Grammar Usage Mechanics Style0

10

20

30

40

50

60

70

80

22

53 55

2418

34

61

2115

31

74

1321

29

50

242318

59

23

MSA Essays Without Errors

Spring 2008 (N=51) Spring 2009 (N=56)Spring 2010 (N=39)Spring 2011 (N=34)Spring 2012 (N=61)

% W

ithou

t Err

ors

2. Oral Communication Assessment Results as of June 2012

Content Delivery Organization Mechanics0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

3.05

3.33

3.05

3.31

3.94

2.99

3.53

3.133.36 3.33

3.09

3.39

3.9

3.13

3.63

3.19

3.633.48

2.83

3.4

43.78

4 3.93

3.45 3.36

2.88

3.363.27

3.31

2.8

3.17

4

3.653.75

3.65

MSA Oral Communications Average Scores by CategorySummer I 2008 MSA 534 (N=22)

Summer I 2008 MSA 535 (N=34)

Summer I 2009 MSA 534 (N=27)

Summer I 2009 MSA 535 (N=30)

Summer I 2010 MSA 534 (N=16)

Summer I 2010 MSA 535 (N=11)

Summer I 2011 MSA 534 (N=20 )

Summer 1 2012 MSA 534 (N=15)

Summer 1 2012 MSA 535 (N=16)

MSA Oral Communication Average Scores by Subcategory

Subcategory

Summer I 2009 MSA

534 (N=27)

Summer I 2009 MSA 535 (N= 0)

Summer I 2010 MSA

534 (N=16)

Summer I 2010 MSA

535 (N=11)

Summer I 2011 MSA

534 (N=20)

Summer 1 2012 MSA

534 (N=15)

Summer 1 2012

MSA 535 (N=16)

Clarity of topic; relevance of discussion 3.26 3.90 3.38 4.00 3.60 3.33 4.00Speaker response to questions 3.46 3.90 3.88 4.00 3.30 3.2 4.00Speaker confidence, engagement, relaxation 3.41 2.97 3.50 3.82 3.50 3.73 3.75Volume, pace, nonverbal communication, etc. 3.48 3.03 3.38 4.00 3.40 3.6 4.00Transitions from point to point 3.41 3.23 3.63 3.64 3.40 3.2 3.88Presentation style; use of visual aids 3.56 3.37 3.88 4.00 3.90 3.47 3.50Eye contact 2.81 3.03 3.00 3.45 2.60 2.53 3.13Clarity of main points; logical flow 3.11 3.43 2.80 4.00 3.00 3.07 4.00Maintaining audience focus 3.04 3.10 2.63 4.00 2.20 2.13 3.88Suitable material 3.48 4.00 3.63 4.00 3.80 3.73 3.50Suitable conclusion and summary 2.74 4.00 2.25 4.00 2.50 2.27 3.63Terminology familiar or explained well 3.19 3.93 3.25 4.00 3.20 3.2 3.75Fitting word choice 3.93 3.50 4.00 4.00 3.90 3.6 4.00Clear and correct pronunciation 4 3.40 4.00 4.00 4.00 3.87 3.88Appropriate use of vocal pauses 2.67 2.43 2.75 3.64 3.10 2.8 3.38Appropriate use of notes, tools, visual aids 3.19 2.70 3.00 4.00 2.60 2.4 3.25

Clarity of topic; relevance of discussion

Speaker response to questions

Speaker confidence, engagement, relaxation

Volume, pace, nonverbal communication, etc.

Transitions from point to point

Presentation style; use of visual aids

Eye contact

Clarity of main points; logical flow

Maintaining audience focus

Suitable material

Suitable conclusion and summary

Terminology familiar or explained well

Fitting word choice

Clear and correct pronunciation

Appropriate use of vocal pauses

Appropriate use of notes, tools, visual aids

0.00 0.50 1.00 1.50 2.00 2.50 3.00 3.50 4.00

MSA Oral Communications Avg. Scores by Subcategory

Summer I 2009 MSA 534 (N=27)Summer I 2009 MSA 535 (N= 0)Summer I 2010 MSA 534 (N=16)Summer I 2010 MSA 535 (N=11)Summer I 2011 MSA 534 (N=20)Summer 1 2012 MSA 534 (N=15)Summer 1 2012 MSA 535 (N=16)

3. Interpersonal Communication Assessment Results as of June 2012

Term RatingNature of humankind

Organizational and personal goals

Shared Goals Sensitivity

Trust and openness: listening and responding

Trust and openness: congruent in expressing self

Trust and openness: encourage, support, feedback

Multicultural, nonsexist: responding to individuals

Multicultural, nonsexist: displaying sensitivity

Spring 2010

Unacceptable 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%Marginal 0.00% 0.00% 0.00% 7.14% 0.00% 0.00% 7.14% 0.00% 14.29%Proficient 42.86% 64.29% 50.00% 57.14% 57.14% 64.29% 35.71% 35.71% 35.71%Exemplary 57.14% 35.71% 50.00% 35.71% 42.86% 35.71% 57.14% 64.29% 50.00%

Spring 2011


Spring 2012


Nature

of human

kind

Organiza

tional and pers

onal goals

Share

d Goals

Sensiti

vity

Trust a

nd openness

--liste

ning and re

sponding

Trust a

nd openness

--congru

ent in

expres

sing s

elf

Trust a

nd openness

--enco

urage,

support, fee

dback

Multicultural

, nonsex

ist--re

sponding t

o individ

uals

Multicultural

, nonsex

ist--disp

laying s

ensiti

vity

0%10%20%30%40%50%60%70%80%90%

100%MSA Interpersonal Communication Rating Percentages

Spring 2010 Un-acceptableSpring 2010 MarginalSpring 2010 Pro-ficientSpring 2010 Ex-emplarySpring 2011 Un-acceptableSpring 2011 MarginalSpring 2011 Pro-ficientSpring 2011 Ex-emplarySpring 2012 Un-acceptableSpring 2012 MarginalSpring 2012 Pro-ficientSpring 2012 Ex-emplary

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