university of denver penrose library undergraduate students: 4,890 graduate and professional...
TRANSCRIPT
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100% DOCUMENT DELIVERY BETHANY SEWELLUNIVERSITY OF DENVER1/21/2012
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University of Denver
University of Denver Penrose Library
Undergraduate Students: 4,890
Graduate and professional students: 5,768
OUR VISION:
THE UNIVERSITY OF DENVER WILL BE A GREAT PRIVATE UNIVERSITY DEDICATED TO THE PUBLIC GOOD.
Over 2 million Print Volumes
Over 1 million links to electronic resources
Over 400 Database subscriptions
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A Library Renovation Project was announced in March, 2010.
More study SPACES More TECHNOLOGY SUSTAINABILITY minded A large café with patio seating
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The Building Project Plan
A 5 year plan An 18 month plan
Renovate one part of the library at a time
The process would take up to 5 years (that is a disruption in service two classes).
Move everyone Move everything Have an
inconvenience for only a year and a half.
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The BUILDING PROJECT(s)
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The Collections
All print materials were ingested into our new Harvard style warehouse: the Hampden Center
Materials are in size sorted boxes.Each box has a barcode which
relates to the Building, Row, Bay, Shelf, and Box
Each Item in that box has a secondary corresponding barcode in the ILS.
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THE University of Denver Hampden Center
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The Hampden Center 7.5 miles from the DU campus
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A change in plans: “Yes, a change in the floor plan accommodated only about 20% of the collection.”
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Spaces
Physical Moves Collections –
Hampden Center Reserves and ILL/DD
processing overflow dining room.
Circulation Services moved to the Driscoll.
Digital Production Services moved to Hampden Center.
The Circulation Supervisor, Access Services Librarian, moved to Aspen Hall.
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Planning for 100% Document Delivery:
Workflow and Staffing Instruction and PR
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Workflows: ACCESS SERVICES at DU before our move
Interlibrary Loan/Document Delivery Lending 31,755 Borrowing 18,967
Circulation -157,695 Gate Count – 406,681 Reserves
Print Reserves -154 courses/1,259 items
E-Reserves - 400 courses/5,391 documents
Digital Production Services Total Scanning –
11,018 jobs Stacks Maintenance
Shelving : 197,728 Pulling: 32,080 Searching (Claims
Returned/ Missing/Lost)1,709
Hours 24X5
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Workflows: ACCESS SERVICES
Mission Serve as first point
of contact for information and welcome.
Promote a safe and pleasant environment conducive to study and research.
Access Services
Desk Staff
Processing from ILL/DD, Reserves,
Circulation Services
Materials from HC, DPS, and Lending
Libraries
Access Services Patron Assistance
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Our GOAL:Speedy Delivery 24x5
Software OPTIONS explored Library Catalog vs.
ILLiad
REQUEST FULFILLED
ITEM PULLED
REQUES
T MADE
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Next steps:Needs analysis
Required two-hour turn around time Unmediated requesting by visitors Requesting multiple volumes Requesting articles scanned Requesting book chapters Request Purchase Verifying Copyright Transparency of Estimated Delivery
date
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Use Illiad/III for requesting?(where to put the button)
III IlliadRequest It Button Mediated Visitor requesting o Requesting multiple volumes
(could add notes field) Requesting articles scannedo Requesting book chapters Request Purchaseo Request need by date/time
(as opposed to not needed by date)
o Transparency of Estimated Delivery date
Cannot put request button in ENCORE
ILLiad Form
Unmediated Visitor requesting
o Requesting multiple volumes (could add notes field)
Requesting articles scanned Requesting book chapters Request Purchase
? Request need by date/time (as opposed to not needed by date)
? Transparency of Estimated Delivery date (can be done by number of days)
Cannot put in ENCORE Bonus: direct delivery through
BSCANN ILL (now up and running saving valuable time for the user)
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Request Item is for print volumes. Dartmouth (DarthDoc) (It includes what is traditionally known as “interlibrary loan”. No scraping – requests done outside the catalog on separate ILL form)
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Similar for Boulder…
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University of Wyoming. RequestIt uses ILLiad for articles and books. No use of ENCORE – search Summon and link to Classic record.
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University of Arizona uses WorldCat Local – BUT… puts both types of requesting in the webpage for the record.
University of Arizona (Express Delivery)
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Request Selection (ILLiad link)
Request
Volume
We could do both and use language like “Request Volume” and Request Selection” for example…
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Our GOAL: Speedy Delivery around the clock
PHYSICAL ITEMS: A book is requested from the
Classic Catalog using “RequestIt” The Request goes to the print
hold slip queue Stacks Maintenance prints the
hold slips and pulls the material Materials pulled go the Circ Desk Circ Staff Activates the hold and Circ Staff sends pickup notices DD staff also
check the View Holds queue for items not available (currently checked out/missing/etc.)
Redirects these requests to Prospector or traditional ILL
REQUEST FULFILLED
ITEM PULLE
D
REQUEST
MADE
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Our GOAL: Speedy Delivery 24x5
ARTICLES
A request is made ILL/Document Delivery
Staff verifies the citation and holdings.
If we own the material in print DD staff moves the request to the DD queue (in stacks searching)
Stacks Staff prints DD pull slips
Pulls the materials DPS Scans the Item and
delivers requests.
REQUEST FULFILLE
D
ITEM PULLED
REQUEST
MADE
ITEM SCANNE
D
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NEW WORKFLOWS
REVISING WORKFLOWS results in discovering better ways to serve patrons
Special Collections Paging Mediating requests for Special
Borrowers Mediating requests for internal
departments Changing Circulation Loan Rules (i.e.
journals had only circulated to faculty) Increased Reserves (UP 35%) Speedy Turn-around time (2 HOURS
DURING PEAK TIMES) Purchase On Demand The Chris Brown queue (for internet
items)
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Challenges when having no browsing collection:
No Browsing DVDs circulation dropped 80% Ready reference collections were
reduced due to space in the Ballroom.
Only bound journals had been itemed and cataloged.
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Opportunities when having no browsing collection:
DVDs display (DVD circulation dropped 80%)
New Book Covers on display in available New E-collections (Credo Reference),
Summon. Virtual Browse Iteming all journal issues Iteming all microforms Book Scanner
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Instruction and PR
Instruction PR
Change “Interlibrary Loan” to “Document Delivery”
Make directions clear and simple “Request It”
Promotion of delivery schedule instead of expected turnaround time.(every odd hour)
Promotion of the Prius
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Additional staff
For Campus For Hampden Center
1.5 FTE to support Document Delivery and Circulation early mornings, Late Nights, and Weekends.
3 FTE staff to support of pulling, driving, and scanning of all materials off-site.
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Our Book Scanner
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Virtual Browse:
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Analysis of Services after one quarter
Fall 2010 Fall 2011
Circulation 47,559 40,997
Gate Count 150,026 70,849
Items on Reserves 2,348 4,231
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Review current patron behavior