university lecture on maintenance strategies & the latest trends in facilities management
TRANSCRIPT
Developing a Maintenance Strategy&
The Latest Trends in Facilities Management
Author: Mark WhittakerDate: Tuesday 1st November 2016
1. The FM Marketplace
2. Developing a FM Strategy
3. Maintenance Strategies
4. Commercial Modelling
5. Procurement
6. Current Trends
7. Questions and Answers.
Lecture Content
To start ….a question about YOUHow many of you have a firm idea what career path you wish to take, post graduation?
My Career Path
My Path into FM
1. The FM Marketplace
What is Facilities Management?
“Facilities management encompasses multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace.
On a day-to day level, effective facilities management provides a safe and efficient working environment, which is essential to the performance of any business – whatever its size and scope.”
The basics
What is at the core of Facilities Management?
A profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating
People PlaceProcess Technology
People
Process
Technology
Place
What is Facilities Management?
“The management of buildings, physical plant and services.
The services are sometimes considered to be divided into ‘hard services’ and ‘soft services’:
Hard services includes such things as ensuring that a building's air conditioning is operating efficiently, reliably, safely and legally.
Soft services includes such things as ensuring that the building is cleaned properly and regularly or monitoring the performance of contractors.
The basics
http://fmguru.co.uk/cmsfiles/articles/What%20FMs%20Do%20July%2012.jpg
What do FM’s do?
Current UKFM - Growing Up
Who are the major UK FM players?
“The facilities management (FM) market is predicted to rise £10.7bn to £117bn by 2017, from a 2012 value of £106.3bn”
“The continued trend towards outsourcing is expected to ensure future growth opportunities for facilities management companies, with bundled services and integrated solutions, in particular showing the strongest growth potential.
However, increased price competition, and with clients adopting a “more for less” attitude, can be expected to restrict a stronger value development
Current Market Size
“Mintel's Facilities Management UK 2014 report projects a bright future for the industry, with growth in demand forecast for the next five years”
Current Market Size
What is FM to an organisation?
or
2. Developing a FM Strategy
How do you go about developing a FM strategy?
Question
Two routes:
or
Devising a Strategy
Understand Business Need
Key Factor
Devising a Strategy
Any strategy must contain:
Goals/Objectives Measurement Criteria Defined Targets Review/ Evolution & Communication Process Identify key stakeholders & responsibilities
3. Maintenance strategies – the options
Why maintain & not run to fail?
Why Maintain?
Statutory Requirement
Prevention
Protection
Resale Value
Commercial Modeling
Reactive Costs
Planned Maintenance Costs
Planned Maintenance Strategy
Develop a PPM Strategy
Based on:
Statutory compliance
Age & condition of assets
Manufacturers recommendations
Criticality of assets
Environment they operate in
Future capital expenditure plans
Measuring Success of Reactive Maintenance
Define & Communicate Priorities, with scenarios
Attendance Times KPIs
Completion Time KPIs
First Time Fix Rates KPI Targets
Back to back supply chain agreements
Trends Analysis
Role of Facilities Management as key support function (is thus understood within the business?).
Budgets available
Criticality of environment to core business
Business Contingency Planning
Assessing need: end user feedback & involvement in planning
Ongoing Role (Post Occupancy Evaluation)
Other Key Factors
4. Commercial Modelling
Commercial Models
Decision Drivers
In developing a FM strategy how can you mitigate risk?
Question
Mitigate Risk
Procure FM partners carefully:
Check for robust Health & Safety, Quality & Environmental Policies & Procedures
Review Accreditations and Accident Records
Review relevant Experience
Do they understand the importance of the environment to your company?
Are they culturally aligned?
Robust & aligned supply chain?
Commercial Models
The choices:
Lump sum planned vs. reactive chargeable
Part comprehensive
Fully comprehensive
Finally, Key Considerations
? Space Utilisation Measurements?
? Maintenance Strategies aimed to minimise disruption to core business function?
? Critical Spares on site?
? Frequency of attendance on site?
? Ongoing customer evaluation?
? Forum to understand & adopt industry best practice?
Critical Environment Examples
5. Procurement
Avoid a race to the bottom on price
Priorities in procurement of FM
Understanding business need
Operational input
Level playing field for tenderers
Cost certainty
Non-price considerations
Track Record/Capability
6. Current Trends
(i) Mergers & Acquisitions
(ii) Integrated FM
(iii) ‘BIG’ Data & Technology
(iv) Workplace Productivity
(v) Transparency
And Finally……Do keep in touch
@Whitbags http://whitbagsinfm.wordpress.com
7. Questions & Answers