university information technology services town hall meeting office 365 migration
TRANSCRIPT
University Information Technology Services
Town Hall Meeting
Office 365 Migration
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• Overview• Migration Plan• Process Updates• Technical Overview • Support Logistics • Early Migration
Agenda
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• Hosted services in the cloud - Office 365• OneDrive for personal storage• Exchange 2013• Lync 2013• SharePoint 2013• Office Online
Overview
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• Why this date?• Large item pre-check
– Items moved into folder 365LargeItems
• All accounts will be pre-migrated• Now until April 10th - early migration batches• April 10th: 5 PM set all migration jobs to complete
– Mailboxes do a final sync.– Active Directory modified to point mailbox to 365.– Migration complete for user.
• Point DNS entries to Office 365• Point exchange.uconn.edu to Office 365 Portal
Migration Plan
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Managing Distribution groups from Outlook and OWA– End users can no longer add/remove members from
distribution groups via Outlook or OWA – Help Center or OU admins can perform this from ADUC
• Cause: – Can only sync changes from AD to Office 365
• Solution: – OU Admin can add/remove users from ADUC– Upon request, we will copy the group as an Office 365
group so that changes need not be synced to on prem AD.
Process Updates
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Non-mail enabled group issue
Shared mailbox
Add members directly
Add NetID(Permissions are not
replicated)
Full access group (Mail enabled)
Non-mail enabled groups
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Members of non-mail enabled groups cannot replicate permissions to shared mailboxes or conference rooms • Cause:
– By design, we can only synchronize permissions for mail enabled objects
• Solution: – Add NetID directly to the mail enabled full access group– A common group (365 - Mail enable group) is created
• Add the non-mail enabled group as a subgroup • Script runs to mail enable the members of 365 - Mail enable group
Process Updates (cont'd)
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Mobile DevicesiOS (iOS 7 and iOS 8)
o Auto discover will function once migration has fully completedAndroid (4.0 or newer)
o Samsung, Motorola, HTC devices testedo Some Android devices may require varied settings; autodiscover
will not function due to how ActiveSync is implemented in AndroidWindows Phone (Version 8)
o Autodiscover will function once migration has fully completed
Configuration instructions can be found at: http://office365.uconn.edu/configuring-devices/
Technical Overview
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Apple Macintosh
OS X 10.9 (Mavericks) & 10.10 (Yosemite)o Microsoft recommends the latest versions of OS X to ensure full feature
support Microsoft Outlook
2011 - Known issues of accessing shared calendars is inconsistent; currently investigating with Microsoft
o 2016- Documentation will be provided after Microsoft releases software
Microsoft WindowsMicrosoft Office 2013
o Strongly recommended to ensure access to the full suite of Office 365 features and the smoothest mailbox migration
Configuration instructions can be found at
http://office365.uconn.edu/configuring-mail-clients/
Technical Overview
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Microsoft Lync Lync has moved to Office 365
o Customers can login with their @uconn.edu e-mail address and passwordo Lync is accessible via client or webo Lync will be rebranded as Skype for Businesses - client will have to updated
Microsoft OneDrive Departments that have deployed the HuskyPC Image should re-enable Microsoft OneDrive on
their computers Microsoft OneDrive restricts symbols in file and folder name(s)
o Detailed information is available at office365.uconn.edu/faq
Microsoft Office versus Office Online Office Online is a version of Microsoft’s Office applications for use within a web browser Office Online and Microsoft Office 2013 can be used to collaborate on documents
Technical Overview
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Migration Day Troubleshooting ExpectationsIf a customer is experiencing an issue connecting to their mail on Office 365, the first step in troubleshooting should be to access Outlook Web Access (OWA) via http://office365.uconn.edu
If a customer is unable to access mail in OWA, then the next steps should be to:Clear DNS / Flush DNSPerform a soft reset of mobile deviceReconfigure network settings
If a customer continues to have problems accessing mail in OWA, the issue should be escalated to UITS; otherwise it should be troubleshot and resolved as a device-related issue
Technical Overview
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Support - Triage approach– Mobile device configuration– OWA access– Client problems - if supported by UITS
Coverage– Weekend - UITS Help Center– Monday - UITS Help Center, Support Station
Support Logistics
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Saturday, April 11• Support - On-site: Unified Communications, Help
Center, User Services, Managed Workstation• Help Center (486-4357) available 8:00am - 8:00pm• Help Center hotline (486-8487) available for wide-
spread issues
Sunday, April 12• Help Center available 11:00am - 8:00pm
Support Logistics - Weekend
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Six UITS support stations spread throughout campus:
–Supporting all migrated users using triage approach
–Zones of support–Coordination with Help Center–1 FTE and 3 student workers
Support Logistics - Mon, Apr 13th
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Tuesday - Friday– UITS User Services addressing complex issues in
order they come in; work through queue• Important to note that even if we cannot fix an issue
at a support station, a ticket will be made to get them into the queue for follow-up
– Continued Help Center support– Address outstanding widespread issues
Support Logistics- Followup
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Users can migrate before April 10th, if they would like to:– Users who have not migrated only see your availability as free/busy.
Outside systems (e.g., Engineering, Business, etc.) can no longer view your availability.
– Permissions are broken if shared mailboxes or conference rooms and user mailboxes are on different sides. Hence, we can migrate the resource along with the user account.
– Lync requires mailbox credentials every day to access the mailbox– Authentication prompts for Outlook may occur multiple times a day;
switch between email address and password and NetID and password– Mac client issues with shared mailboxes
Early migration requests accepted with at least a week's notice
• Send an email to [email protected] for early migration
Early migration
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Questions / FeedbackWebsite: Office365.uconn.edu
Email: [email protected]
Thank you