university career services department mission statement · courses, students completed two vmock...

University Career Services

Department Mission Statement

Date last revised:

5/15/2018

Description:

University Career Services provides customized resources to our constituencies through

intentional programming and collaborative relationships built on a foundation of integrity. UCS

constituencies include students, faculty, staff, alumni and employers.

Department Vision Statement

Description:

University Career Services will be the premier career services provider at the University of

Houston.

Date last revised:

10/1/2013

Goal: Campus Presence and Partnerships

Number:

1

Description:

Build a stronger UCS presence on campus, through increased collaboration and strong

partnerships among UH departments. (DSAES Value: Collaboration)

RELATED ITEMS------------------------------------------------------------

RELATED ITEM LEVEL 1

Action Step: Increasing Number of Departments Posting to Cougar

Pathway

Number Assigned by Department:

1.1

Description:

During 2018-2019 year, increase the number of UH departments by 5% from 2017-2018

year that are posting student job openings on Cougar Pathway.


Action Step: Career Consortium Partnerships


1.2

Description:

Strengthen partnerships with Bauer, Engineering, Social Work, Technology, HRM and

Law career centers by coordinating collaborative events, such as career fairs, info

sessions, and professional development opportunities

Goal: Leverage Technology

Number:

2

Description:

2. Leverage technology to expand UCS accessibility and better meet the needs of the students

and employers. (DSAES Value: Innovation)

RELATED ITEMS------------------------------------------------------------


Action Step: Increase Job Postings in Cougar Pathway


2.1

Description:

Increase the number of job postings on Cougar Pathway as a result of increase in

employer outreach efforts


Action Step: Cougar Pathway and VMock User Satisfaction


2.2

Description:

Determine the baseline level of satisfaction of Cougar Pathway and VMock Smart

Resume active student/alumni users through career fair surveys.

Status Narrative:

Data was collected over the Fall 2018 semester in two LACP 2111 courses. In both

courses, students completed two VMock uploads and the Resume Curriculum. 31

students in course #1 had an average growth of their VMock resume score of 47% and

18.5 points. Notable increases of single uploads include 43 points and 39 points.

30 students in course #2 had an average growth of 17% and 7.47 points.


Action Step: Cougar Pathway Employer Satisfaction


2.3

Description:

Determine level of satisfaction of Cougar Pathway for registered employers


Action Step-Virtual career counseling


2.4

Description:

Provide brief virtual career counseling services via online chat service


Assessment Activity: Effectiveness of CLASS Course Resume

Curriculum

Number:

2


Assessment Activity: Virtual Career Counseling

Number:

3

Goal: Employer Partnerships and Active Engagement

Number:

3

Description:

To strengthen partnerships with employers, UH alumni and Houston community through active

engagement. (DSAES Values: Collaboration, Empowerment, Diversity)

RELATED ITEMS------------------------------------------------------------


Action Step: Employer/Alumni Open Houses


3.1

Description:

Execute 2 employer/alumni open houses in summer 2019


Action Step-Employer site visits


3.2

Description:

Conduct 8 employer site visits year round


Action Step: College Work-Study Education to Departments


3.3

Description:

Present at least five workshops per year to educate on and off-campus departments about

hiring college-work study students


Action Step: Community Partners


3.4

Description:

Collaborate with at least 2 community-based partners for the 2018-2019 year

Goal: Increase Utilization

Number:

4

Description:

Increase utilization of targeted programs and events to engage students and employers on UH

main and Sugar Land (UHSL) campuses. (DSAES Values: Diversity, Empowerment,

Innovation)

Status Narrative:

See career counseling utilization report attached.

RELATED ITEMS------------------------------------------------------------


Action Step: Diversity Events


4.1

Description:

Host at least three diversity student events per semester to prepare students to navigate

their job search


Action Step: CLASS Career Fair


4.2

Description:

To execute one college based career fair per year for CLASS


Action Step: College-based Career Plans


4.3

Description:

Create a tailored career action plan for each college


Action Step: UHSL Utilization


4.4

Description:

Increase utilization of services at UHSL campus as a result of marketing and outreach

efforts


Action Step: UHSL Job Search Preparation


4.5

Description:

Prepare students at UHSL campus for job/internship search process


Assessment Activity: Sugar Land Employer Engagement

Number:

1

Assessment Activity: Sugar Land Employer Engagement

Number:

1

Department/Program Name:


Department/Program Assessment Contact(s) (in addition to the director):

Monica Thompson, Tiffany Bitting, Caitlin Deis, Cynthia Olmedo, Lauren Hermann, Priyanka

Raut, Asha Sowell

Learning Outcome OR Program Objective:

Program Objective

Learning Outcome/Assessment Activity Description:

As a result of hosting Sugar Land Employer Open Houses (networking events), UCS will

increase new Sugar Land area employer registrations in Cougar Pathway by 5%.

Purpose of Assessment Activity:

Cougar Pathway is a career management system which allows students to connect with

employers through an easy to use resume database, on-campus recruiting system, and a job

database. The purpose of this activity is:

To assess the effectiveness of current recruitment and outreach efforts, such as information sessions, industry panels, career fairs, and student showcases

To increase the number of Sugar Land area employers utilizing UCS services To increase employer awareness of UH Sugar Land campus

Method of Assessment:

Data Analysis

Method of Assessment Description:

Compare the number of new Sugar Land area employers registered in Cougar Pathway from

FY18 to FY19, as well as the activity (job postings, career fair attendance) of these

employers. This will be tracked through utilizing the Employer's listed location in their Cougar

Pathway account and comparing those listed in the Fort Bend country and Sugar Land areas.

Frequency / Timeline of Assessment Activity:

Run reports in December 2018 and August 2019

Date Summary to be Completed:

8/1/2019

Activity Theme:

Outreach

Results:

As of August 2019, comparison shows a 15% increase in new employer registrations on Cougar

Pathway since September 1, 2018 (from 300 to 345). A first open house was organized at the UH

at Sugar Land site for employers in the Fort Bend area. The open house was attended by 20

recruiters representing 15 organizations within the Fort Bend County. A second open house was

attended by 12 recruiters representing 10 organizations within the area.

Fort Bend County: Employer

Location

Registered Employers Aug 31,

2018

Registered Employers Aug 23,

2019*

Missouri City, TX 45 51

Fullshear, TX 0 0

Richmond, TX 42 51

Rosenberg, TX 14 19

Sugar Land, TX 199 224

Total 300 345

*Date report prepared

Action to be taken as a result of the activity:

The Sugar Land open houses appear to be well attended, and may be correlated with the increase

in employer engagement. Following September 1, 2019, the first Sugar Land Career Fair took

place hosting 25 employers in the Sugar Land area, and the increased representation of

employers at UH at Sugar Land is encouraging and demonstrates a need for employer

engagement and recruitment at the site, as well as opportunity to continue increasing recruitment

events and opportunities for students.

Assessment Activity: Effectiveness of CLASS Course Resume

Curriculum

Number:

2




Monica Thompson, Tiffany Bitting, Anne Hopton-Jones, Cynthia Olmedo, Lauren Hermann,

Priyanka Raut, Asha Sowell


As a result of College of Liberal Arts & Social Sciences (CLASS) Course Resume Curriculum,

students will increase their VMock resume score.


The purpose of this assessment activity is to determine if the CLASS Course Resume Curriculum

helps student increase their VMock Resume scores. VMock is a resume platform used to provide

students with instant feedback on 3 pre-designed Core Areas (impact, presentation and career

readiness skills) that allows students to benchmark their resume amongst their peers and make

suggested revisions to increase their career readiness skills.


Pre/Post Test


Students at the beginning of the CLASS career course will upload their resume into VMock and

receive their score. These pre-test scores will be compared to their post-test scores after

completing the Resume Curriculum of the course.


Data will be analyzed for pre-test in August 2018 and compared to post-test in December 2018


8/1/2019

Activity Theme:

Student Development/Learning

Results:

Data was collected over the Fall 2018 & Spring 2019 semesters in two LACP 2111 courses. In

both courses, students completed two VMock uploads (one at the beginning of the course before

the resume class and another after the resume class). 31 students in course #1 had an average

growth of their VMock resume score of 47% and 18.5 points. Notable increases of single

uploads include 43 points and 39 points. 7 students did not increase their score. 30 students in

course #2 had an average growth of 17% and 7.47 points.

In Spring 2019, course #1 had 19 students upload resumes before and after the resume course.

They had an average growth of 52.5 % and 21 points. Notable increase of a single upload was 51

points. 6 students did not positively increase their score. In course #2, the Spring 2019 course

had an average 70% growth in their resume score.


Given the increase in resume scores, the resume curriculum will not change for FY20 in LACP

courses. Since some students did not increase their VMock score, instructors will promote drop-

in visits to University Career Services for additional support following the resume class.

Assessment Activity: Virtual Career Counseling

Number:

3




Monica Thompson, Tiffany Bitting, Caitlin Deis, Cynthia Olmedo, Lauren Hermann, Priyanka

Raut, Megan Akogyeram

Learning Outcome OR Program Objective:

Program Objective


To assess if students prefer to receive career services online with a UCS career counselor

through virtual career counseling


To increase accessibility of services by providing online virtual career counseling, and determine

if students prefer this method of receiving career counseling.


Survey,Data Analysis


At the end of their online chat session, students will be provided a link to a Baseline survey and

will be encouraged to take the survey. Students will self-report their reasons for using the

service. PSID will also be used to identify trends of demographics of students who may be more

inclined to utilize the online services versus in-person services.


Data will be analyzed in December 2018, June 2019 and August 2019


8/1/2019

Activity Theme:

Needs Assessment

Results:

53 students responded to the survey. Of those

81% (43) were using career services for the first time Reason for using virtual chat: 30% (16) were commuter students and 72% used it because it was

convenient 100% (53) will recommend the virtual chat service to another student

STUDENT COMMENTS

It was quick easy and very helpful. no hassle of having to make and appointment that takes a lot

of time out of your day.

It was really helpful being able to talk to someone directly about a concern. It was also very

convenient since I don't have a lot of free time and wasn't able to speak to someone in person.

The staff are very helpful, and willing to provide aid and advice, even if the problem is very

complex, and they respond quickly

The next steps taken will be :

1. Continue to promote this service and grow the utilization number by at least 1% every year 2. Promote this service as a best practice through conference presentations publications 3. Involve more career counselors to offer this service on a rotational basis so as to make sure that

in-person services are not affected

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