universal sompo general insurance co ltd
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UNIVERSAL SOMPO GENERAL INSURANCE CO LTD. COMPANY PROFILE. Profile. ◆ Name : Universal Sompo General Insurance Company Ltd. (USGI) ◆Registered : 310-311, Trade Centre, Opp. MTNL Bldg, Bandra Kurla Address Complex. Bandra (East), Mumbai - 400051 ◆Capital : Rs. 235 crores - PowerPoint PPT PresentationTRANSCRIPT
UNIVERSAL SOMPO GENERAL INSURANCE CO LTD
COMPANY PROFILE
04/19/23 1Universal Sompo General Insurance Co Ltd
◆ Name : Universal Sompo General Insurance Company Ltd. (USGI)
◆Registered : 310-311, Trade Centre, Opp. MTNL Bldg, Bandra Kurla Address Complex. Bandra(East), Mumbai - 400051
◆Capital : Rs. 235 crores ◆ Directors : Executive Chairman Mr O.N. Singh Managing Director Mr Koichi Hattori
◆ Incorporated: 5th January 2007
◆Business : General Insurance in India including reinsurance
◆ Shareholders Allahabad Bank (National) 30 % Indian Overseas Bank (National) 19 % Karnataka Bank (Private) 15 % Dabur Investment 10 % Sompo Japan Inc 26 %
◆ Name : Universal Sompo General Insurance Company Ltd. (USGI)
◆Registered : 310-311, Trade Centre, Opp. MTNL Bldg, Bandra Kurla Address Complex. Bandra(East), Mumbai - 400051
◆Capital : Rs. 235 crores ◆ Directors : Executive Chairman Mr O.N. Singh Managing Director Mr Koichi Hattori
◆ Incorporated: 5th January 2007
◆Business : General Insurance in India including reinsurance
◆ Shareholders Allahabad Bank (National) 30 % Indian Overseas Bank (National) 19 % Karnataka Bank (Private) 15 % Dabur Investment 10 % Sompo Japan Inc 26 %
Profile
Mumbai
MangaloreChennai
Kolkata
04/19/23 2Universal Sompo General Insurance Co Ltd
Delhi
Dabur (10%)
KarnatakaBank (15%)
IOB (19%)
Sompo Japan (26%)
AllahabadBank (30%)
Universal Sompo
Shareholding Pattern
04/19/23 3Universal Sompo General Insurance Co Ltd
Dabur Investment share 10%, 4th largest FMCG in India with 1.5 million retail outlets.
Banks Allahabad Bank
Indian OverseasBank
KarnatakaBank
Status Public Sector Public Sector Private Sector
Asset 97,648 Cr. 1,21,020 Cr. 22,857 Cr.
Ranking 14 08 41
Head office Kolkata Chennai Mangalore
Branches 2278 2005 447
Equity Stake 30% 19% 15%
Profile of our Bank Partners
As on 31st March 2009
・Mangalore
Indian Overseas
Bank
Allahabad Bank
Kolkata
Chennai
Delhi
Hyderabad
Mumbai
Bangalore
KarnatakaBank
Bhopal
Dabur
04/19/23 4Universal Sompo General Insurance Co Ltd
Sr. No Branch Office1 Mumbai 1 - Andheri2 Mumbai 2 - Vashi3 Mumbai HO4 Bhopal5 Indore6 Pune7 Baroda8 Raipur9 Surat
10 Ahmedabad11 Kolkata12 Bhubhaneshwar13 Patna14 Chennai15 Banglore16 Hyderabad17 Coimbatore18 Kochi19 Gurgaon20 Chandigarh21 Jaipur22 Lucknow23 Dehradun24 Varanasi25 Ludhiana26 Delhi27 Haldwani28 Kota29 Nagpur30 South Mumbai31 Vijaywada32 Vizag/Vishakhapatnam33 Noida34 Panjim35 Jalandhar36 Magalore37 Jamshedpur38 Ranchi39 Kanpur40 Angul
Branch OfficeUpto 30th September 09
Regional Office
12 Branch Offices to open Before31st Mar 10
107
2
34
629
18 17
36
1514
31
32
16
12
40
21
28
25
20
35
19 26
33
39
54
8
24 13
23
22
37
3811
HO
USGI - Regional & Branch Network & the Future Plans
1
9
30
Why choose Universal Sompo ?
• Strong lineage of financial giants with proven track record. Only company in the country with public / private partnership
• Pan India distribution and servicing capability
• World class services and products
• Competitive prices
• Simple worded, easy to understand policy documents, terms and conditions
04/19/23USGI & Dabur India Business Proposal 2009
- 2010 6
Our Existing Clientele
Airports Authority of India Amity International Aparnaa Sarees Bridgestone India Bhushan Steel Limited Bush Foods Overseas Cabcon India Canon India Pvt Ltd Dabur India DOW Chemical Euronet Services India Groz Engineering Health Education Society Hitachi Group Honda Siel Cars India Planet M Monnet Ispat & Energy Ltd Neo Metallics Orient Jaquar
Jindal Steel & Power Ltd Manali Petrochemicals Mizuho Corporate Bank Minda Furukawa Electric Noritsu Koki NSK - ABC Bearings PSL Limited ( Punj House Group) Renault Nissan Technology RIIMS Suzuki Motor Cycle India Pvt Ltd YKK India Yutaka Autoparts India Reliance Industries Ltd JSL Ltd Himadri Chemicals ANE Industries Webel SL Energy Systems Ltd
Bancassurance – Growth Story• Existing Tie-Ups
– Indian Overseas Bank– Allahabad Bank– Karnataka Bank– Lucknow Kshetriya Grammin Bank– Triveni Kshetriya Grammin Bank– Sharda KGB– MP APEX Bank– Rajasthan State Co-Operative Banks– Rajasthan Finance Corporation– Jhalawar Sahakari Land Development Bank
• In Pipeline– Pandiyan KGB, Nilanchal KGB, Survodaya Co-Op Bank. Mumbai Distt Co-
Op Bank• We are in talks with other 50 SCB’s and 1 Major PSU Bank for Corporate
Tie-Up04/19/23 Universal Sompo General Insurance Co Ltd 8
RETAIL MARKETING - PERFORMANCE (FY 09-10 )
• Agency– A Team of more than 317 active Agents and 200 under training.
• Motor Dealer– Tie up with around 578 Motor Dealers(Which includes all
Brands/models available in the country) PAN India – Out of which 418 are already active & contributing sound premium, other under initial process of the tie-ups
• Auto Manufacturer Tie-Up– In addition we have PAN India manufacturing Tie-Up with Honda
Siel Cars India Pvt Ltd and are in advanced stages to tie-up with 2 Major Japanese Auto Manufacturers PAN India.
• Marketing Executives – An effective team of around 278 ME’s PAN India selling and
promoting USGI Products.
04/19/23 Universal Sompo General Insurance Co Ltd 9
All Customers:• 24×7 Toll free• Web enabled service platform – customer guidance, product
brochures, claim forms, process, dos and donts, FAQs• Cashless claims settlement – motor, health, SME• Pan India network of service providers – surveyors and TPA• Managed care partners – quality screened repair workshops,
hospitals, builders, plumbers, white goods dealers• Minimal documentation, easy processes• Value added services – road side assistance, valet service
(motor claim), self-attested documents, health check-up• Information over SMS – surveyor deputation, claim approval,
policy renewal
Our Services I
Our Services II
Corporate Clients• Dedicated Account Manager • Direct access to senior management team at the
Regional and Corporate Office• Risk Inspection, portfolio advisory services,
Business Continuity Planning• MOU with pre-agreed service standards• Facility for eMarine, eTravel and eMotor • Panel of surveyors and pre agreed documentation• On-account payment in case of large losses• Post loss Advice on loss prevention & minimization• Employee education and awareness programs
Response Time• 3 rings for phone pick-up• 3 hours for returning phone call• 1 working day for written communication
Policy Issuance• 5 days of receipt of complete information• 3 working days for endorsements, refunds,
cancellations
Complaints• Revert within 1 working day• Resolution within 3-7 working days
Our Service Standards l
Claims Service Standards
ACTION STANDARD
Claim Intimation Call Center 24x7
Push SMS Facility
Surveyors Surveyor Network covering Pan India
Survey Intimation Before 1 PM - Same day
Intimation After 1 PM - Next day
On Account Payment for Major losses 40% of assessed liability in 4 Days
Settlement of Claim 4 Days from submission of final docs
Emergency assistance Road assistance in an event of accident
04/19/23 Universal Sompo General Insurance Co Ltd
04/19/23 Universal Sompo General Insurance Co Ltd 14
2011-2011-1212
March March 20102010
INR 49 Crores GWP Achieved
Allahabad Bank tie-up starts
2010-2010-1111
IOB Tie up starts
Capture 1% market share
Capture1.5% share
Motor Dealer Tie up Model Starts
Launch of OTC products
Nov 2008Nov 2008
MarchMarch 2009 2009
Focus on Bancassurance
17 offices pan IndiaInfrastructure Building
Stepping Up Retail Lines(Motor & Health)
Front Office Motor/Travel Solution
Dec 2008Dec 2008
Karnataka Bank Tie up Starts
Jan 2009Jan 2009
AprilApril 2009 2009
USGI Growth Story & the Road Ahead
THANK YOU
04/19/23 Universal Sompo General Insurance Co Ltd 15