universal hotel supply

Supplier of fine products to theluxury hospitality industry

Universalhotelsupply.com 1-800-811-7077 [email protected]

Universal Hotel Supply’s Concierge Approach to ServiceService distinguishes a good hotel from a great hotel. The same is true of the hotel supply industry… good service ensures your hotel receives the product; great service ensures your hotel is showcased at its best with products that perfectly reflect its image. Universal Hotel Supply believes that understanding your distinct needs is essential to providing you with the highest quality products.

Every call to Universal Hotel Supply puts you in direct contact with a representative who will immediately and knowledgeably assist you.

With decades of experience in the hotel supply industry, Lauren Ross and her team pride themselves on their attention to detail and commitment to creating a personal relationship with each and every client.

Universal Hotel Supply is available to help you address any and all of your needs. Are you:

F Looking for a knowledgeable hotel partner to enhance your image without depleting your budget? Contact Universal Hotel Supply.

F Searching for distinctive room accents that will highlight your hotel’s bold and innovative brand? Contact Universal Hotel Supply.

F Eager to express your hotel’s eco-friendly commitment effectively... and economically? Contact Universal Hotel Supply.

F Ready to take the step and reach for another “star” by distinguishing your spa offerings from the competition? Contact Universal Hotel Supply.

F Searching for elegant stemware, china and table linens to enhance an upcoming celebration? Contact Universal Hotel Supply.

Whatever your needs, Universal Hotel Supply is pleased to collaborate with you to create an experience that will delight you and impress your guests.

In addition to catering to the luxury hospitality industry, Universal Hotel Supply offers a full line of products to the institutional and health care industries, as well as cost-conscious hotels and motels.


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Industry Insight Brings Better ResultsA recent call to Universal Hotel Supply from a hotel purchasing agent in search of economical down com-forters became the catalyst for a fresh new perspective on choosing comforters. Universal Hotel Supply was able to recommend a synthetic luxury down alternative indistinguishable from more expensive down comforters. The lavish yet affordable item had other advantages: no allergic reactions typically associated with down products and no need for extra labor to swap comforters when guests have allergy concerns. In fact, this wonderful new product became the standard for comforters in the hotel — without compromising its opulent image.

What’s Hot and What’s NotLike many things, furnishings, accessories, and other hotel items that were standard ten years ago, no longer hold the same appeal. Consequently, Universal Hotel Supply’s staff members constantly explore trade shows, publications and websites to secure inventory reflecting the latest trends in the hotel industry. Keeping up-to-date on styles and trends while streamlining costs is essential for many of the hotels the company supports. Universal Hotel Supply’s staff is happy to advise clients on which look and items will have guests talking.

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Universal Hotel Supply... Our StoryUniversal Hotel Supply was founded by Lauren Ross, President, in 1996 after gaining years of expertise in the hotel supply industry. Her personal commitment to excellence and quality, as well as her industry knowledge, was instrumental in shaping Universal Hotel Supply’s business philosophy:

F We do what we say we will do

F Customer satisfaction is our first priority

F We strive to exceed your expectations without exceeding your budget

F Your success is our success

Universal Hotel Supply is proud to offer the finest products and accessories to ensure your guests the ultimate hotel experience. Included in our extensive inventory are:

F Premium quality bed and bath linensF Unique guest amenities and room accessoriesF Fine furnishings and fixturesF Exceptional spa, pool and fitness amenitiesF A wide variety of lobby and reception furnishing stylesF Comprehensive selection of food service, banquet and conference equipment and suppliesF Extensive housekeeping and cleaning suppliesF Eco-friendly alternatives

“Universal Hotel Supply has implemented several programs at The Langham, Boston ranging from guestroom linen to table linen to guestroom amenities. During each of these projects,

Universal’s dedication, resources and knowledge resulted in the finest quality products and significant cost savings.”

Bob Stone, Director of PurchasingThe Langham, Boston



Universal Hotel Supply maintains a loyal client-base. Through career moves, mergers and other changes, buyers and purchasing agents may have changed the place they call “home,” but Universal Hotel Supply remains their

preferred supplier for a wide-range of quality hospitality products.

Universal Hotel Supply services some of the finest hotels in the country, including:

The Langham, BostonThe Muse, New York City

The Rittenhouse, PhiladelphiaKillington Grand Resort Hotel, Vermont

The Carlton Hotel, New York CityTremont Plaza, Baltimore

Stowe Mountain Lodge, VermontButterfield & Vallis, Bermuda

Crested Butte Mountain Resort, Colorado

“With Universal Hotel Supply there are never any unkept promises.

They do what they say they are going to do,

when they say they are going to do it and,

without exception, with a smile

and warmth.”Estelle Sanchez, Director of Purchasing

Rittenhouse Hotel,Philadelphia

“Universal Hotel Supply provides great service.

The company has been in the hospitality industry a long

time and is always willing to make sure that customers get

what they want. Universal Hotel Supply has an

excellent reputation in the industry.”

Peter Sosin, Director of HousekeepingThe Carlton Hotel,

New York City

“Universal Hotel Supply provides the personal touch of a small company, but the inventory and competitive

pricing of a large company.”Larry Hirsch, OwnerMontreal Inn,

Cape May, NJ

Our Clients

“I’ve been doing business with Universal Hotel Supply for many

years as the Purchasing Manager for a ski resort. I have dealt with many

vendors – very few exhibit Universal Hotel Supply’s consistency and commitment to the best service

and savings.”Nancy Omasta, Purchasing Manager

Crested Butte Mountain Resort, Colorado

“I have worked with Universal Hotel Supply for over 5 years as my career has taken me from hotel to

hotel. Even though some of these hotels were stand-alones and not chains, Universal always

treated us like we were the big guys. They always call me back when they promise to and can always help me

get hard-to-find items. Usually, when a vendor is in my area and wants to stop by, i say i am busy. But, when Universal’s people are in the area,

i always make sure to see them.”Cheryl Ann Welcome, Director of Housekeeping

The Muse Hotel

2874 Limekiln Pike, P.O. Box 367 Glenside, PA 19038800 • 811 • 7077 • 215 • 935 • 3000 • Fax: 215 • 935-3011

www.universalhih.com


“I have worked with Lauren Ross and Universal Hotel Supply for several years.

The huge selection, great quality and low prices would have made me a

happy customer, but on top of this Lauren has constantly made every

transaction a pleasure. Her personal assistance with product selection,

consistent follow through, and personal assurance of service and quality have

made me a dedicated and loyal customer now and for years to come. I would wholeheartedly recommend Lauren and Universal Hotel Supply to any

of my colleagues.”

Jeff Bay, General ManagerHotel Aspen and Molly Gibson Lodge

Aspen, CO

universal hotel supply

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