United Way 2-1-1

“Bringing People and Services Together”

Topics• Poverty in Utah• United Way of Salt Lake• 2-1-1 Information Center• Community Partners/Programs• Why 2-1-1?• Call to Action

Utah Today• Poverty in Utah is 10.6% (256,432

people) 89,751 children live in poverty 14,250 seniors live in poverty

• Roughly 345,000 Utahans face food insecurity each day Utah Ranks 4th in the nation for food

insecurity – highest food insecurity growth in the nation

• Why United Way?

Meets the mission and vision of United Way of Salt Lake

Recognize value of a community asset that connects residents of Utah to programs, services, and organizations that can offer them assistance

Allows UWSL to connect the community and donors to meaningful volunteer opportunities

Align corporate partner interest with community needs

Utilize UWSL public policy strategies to create long-term sustainable funding for 2-1-1

UNITED WAY AND 2-1-1

“2-1-1 is an easy to remember telephone number that connects

people with important community services and volunteer opportunities.”

My child is on drugs

I want tokill myself

I need to find childcare I want to

volunteer

We can’t help with

that

I don’t know, please hold.

I’ll try to transfer you to

an agency who can help

We only do senior daycare

We don’tserve your

area

I can’t pay my rent

We don’t need

volunteers

I don’t know about those resources

We only know about domestic

violence programs

2-1-1

I can’t pay my rent My child is

on drugs

I want to kill myself I need to find

childcareI want to

volunteer

Suicide Prevention

Hotline

Child CareResource

And Referral

RentalAssistance

Program

VolunteerCenter

DrugRehabilitation

Center

2-1-1, how mayI help you?

Yes, I can connect you with

someone who can help…

2-1-1 Information Center• Trained Information Specialists answer

requests for help, assess situations, prioritize needs, and help families make connections to appropriate agencies and programs

• Accessible in 140 languages• Free call

2-1-1 Toll-free 1-888-826-9790

• Resource database• Statewide/community outreach

2-1-1 Call Activity

• 115,277 statewide calls in 2011 Housing/Income support Health care Food assistance Government services Holiday programs Utility assistance Mental health

Resource Lists/Directories/Newsletters

• General resource lists for each county in Utah

• Specialized lists• Health and Human Services Directory

Salt Lake, Summit, Tooele and Davis

www.211ut.org

www.211ut.org

www.211ut.org

2-1-1 Community Point

2-1-1 Community Partners

• State of Utah• Counties/AOGs• Homeless Agencies• UCAPA• United Ways• Salvation Army

2-1-1 Special Programs

• Volunteer Income Tax Assistance (VITA)

• Salvation Army Holiday Assistance• Medical Home Portal• Foreclosure Prevention• Women in Education Project• Disaster Response

Disaster Response Preparedness

• VOAD• Health Departments• Medical Reserve Corps• Utah Emergency Animal Response

Coalition• Utah Special Needs Registry

2-1-1 Volunteer Center

• Supports volunteer coordinators• Offers database of agencies and

opportunities• Links volunteers and opportunities• Volunteer recognition• Summer of Service youth program

Why 2-1-1?• People need help finding help• Offers simple access to services• One-number access to a wide range of

service information• Quality referrals eliminate need for

multiple calls• State-wide offers I&R to rural areas• Updated public information can be

disseminated quickly

For Our Community, 2-1-1…

• Is a social barometer and community planner

• Relieves misdirected calls to government and non-profit agencies

• Decreases misuse of 911• Provides community wide referrals

often beyond the original question

FY 2013 2-1-1 Plans

• Expand use of new Community Point on-line database

• Statewide 2-1-1 Utah Collaborative• Statewide outreach• 2-1-1 US • Increased call volume• AIRS Accreditation• Disaster Preparedness• Davis/SL/Tooele/Summit Directory• Volunteer Center Enhancement

Call to Action • Familiarize yourself with

www.211ut.org• Tell people about it

Individuals Agencies Civic groups

• Help us have a complete database• Ask us to come and present on 2-1-1• Let us know about special projects that

can use 2-1-1 support

2-1-1

I can’t pay my rent My child is

on drugs

I want to kill myself I need to find

childcareI want to

volunteer

Suicide Prevention

Hotline

Child CareResource

And Referral

RentalAssistance

Program

VolunteerCenter

DrugRehabilitation

Center

2-1-1, how mayI help you?

Yes, I can connect you with

someone who can help…

United Way 2-1-1Dial 2-1-1 from anywhere in the state

1-888-826-9790

www.211ut.org

Monday – Friday8:30am to 6:00pm

After hours voice mail

Amy Bosworth801-746-2576amyb@uw.org

Thank you