united factsheet[1]

8/8/2019 United Factsheet[1]

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Worldwide Media Relations

Phone: (312) 997-8640

E-mail: [email protected]

Phone: (713) 324-5080

E-mail: [email protected]

After-hours duty pager:(281) 354-0240

The Worlds Leading Airline

On Oct. 1, 2010, United and Continental closed their previously announced all-stock merger of equals transactionto create the worlds leading airline. The new United will offer customers an enhanced travel experience, combiningthe best products and services each carrier has to offer. The airline will be focused on being the airline customerswant to fly, the airline employees want to work for and the airline shareholderswant to invest in. Highlights of the newUnited include:

Worlds most comprehensive global route network, including world-class international gatewaysto Asia, Europe, Latin America, Africa and the Middle East with non-stop or one-stop service fromvirtually anywhere in the United States

Most modern and fuel-efficient fleet (when adjusted for cabin size), and the best new aircraft orderbook, among U.S. network carriers

Industry-leading frequent flyer program that will provide more opportunities toearn and redeem

miles worldwide Optimal hub locations in 10 cities, including hubs in the four largest cities inthe United States

United Continental Holdings, Inc., is the holding company for United Airlines and Continental Airlines. Travelerswill begin experiencing a more unified product in the spring of 2011, as the carriers begin to align key customerservices, marketing activities and airport processes. United and Continental will continue to operate separately untilthe company receives a single operating certificate from the Federal Aviation Administration that will allow it to

operate under a common set of manuals and procedures, which is expected to takeat least a year.


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This fact sheet provides an overview of the holding company, United ContinentalHoldings, Inc. For more specificquestions and answers, visit UnitedContinentalHoldings.com.

Worlds Most ComprehensiveRoute Network

Hub Cities

Domestic

Chicago OHare International Airport

Cleveland Hopkins International Airport

Denver International Airport

Houston George Bush Intercontinental Airport

Los Angeles International AirportNewark Liberty International Airport

San Francisco International Airport

Washington Dulles International Airport

Guam A. B. Won Pat International Airport

International

Narita International Airport (Tokyo, Japan)

371223148

Destinations (airports served)

Domestic destinations (airports served)International destinations (airports served)

59

Countries Served

5,811

Daily Departures

144

Million passengers per year are served byContinental and United combined


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World-Class Global Network


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United / United Express RouteUnited Future ServiceContinental RouteContinental Seasonal ServiceContinental Future ServiceUnited Hub (Red All Caps)Continental Hub (Blue All Caps)Cities servedCities served by select airline partnersTime Zone Boundary.. . ... . .

LegendCITYCITYBangaloreTrivandrumColomboChennai(Madras)CochinKozhikodeCoimbatoreMangaloreEast LondonAccraAbidjanMalaboDoualaYaoundeLibrevilleEntebbe/KampalaSao TomeLuandaJohannesburgPortElizabethMahWindhoekHarareLusakaLubumbashiMaseruManziniMaputoDurbanKigaliBujumburaNairobiDar Es SalaamGaboroneKinshasaLilongweCotonouOuagadougouConakryAbujaLagosMonroviaFreetownBissauKhartoumCape TownDakarSalBanjulAsmaraAddis AbabaSanaaKolkataShamshabadBhubaneswarDhakaKathmanduLucknowGuwahatiHyderabadPuneNagpurRaipurAhmedabadIndoreRanchiPeshawarKarachMuscatIslamabadLahoreJaipurChandigarhGoaTbilisiBakuAshgabatKrasnodarRostovYerevanErbilAlma-AtaBishkekTashkentDushanbeAmmanCairoLuxorJeddahRiyadhDohaAbu DhabiTehranBagdadLarnacaBeirutDamascusIstanbulAnkaraIzmirTiranaTromsoKristiansundTrondheimOuluVaasaTurkuHelsinkiTallinnGdanskMamoWarsawKrakowSt. PetersburgVilniusMinskK

ievKosiceChisinauBucharestSofiaNaplesSkopjeMaltaTripoliCataniaAlgiersGranadaFaroCasablancaFunchalTunisEkterinburgReykjavikPonceBaranquillaCartagenaGuayaquilMedellinBucaramangaCaliMaracaiboValenciaSanta CruzCampoGrandeCordobaIguassu FallsCuzcoBrasiliaFortalezaSalvadorRecifeBelo HorizonteCuritibaSantiagoPorto AlegreMontevideoManausNatalFlorianopolisHakodateToyamaKota KinabaluHarbinChangchunShenyangDalianQingdaoLanzhouZhengzhouNanningOkinawaMiyako JimaKuala LumpurUlaanbataarHohhotTianjinChongqingChangshaGuangzhouHangzhouFuzhouXiamenNanjingChengduWuhanWenzhouGuiyangKunmingShenzhenMacuHanoiVientianeChiang MaiYangonPhuketPhnom PenhPenangJakartaDenpasar BaliLuzon IslandMiyazakiPusanKumamotoKagoshimaNagasakiMatsuyamaOitaIshigakiPyongyangKochiKitakyushuChejuBaotouRarotongaRotoruaBrisbaneGlastoneRockhamptonMackayTownsvilleQueenstownWellingtonAucklandChristchurchDunedinPerthDarwinKarrathaAlice SpringsAyers RockCoffs HarborPort MacquarieCanberraWaggaWaggaAdelaideHobartDevonportTamworthPalmerstown NorthN

apier-HastingsBlenheimNelsonNorfolkIslandNoumeaPort VilaNuku AlofaApiaNiuePago PagoKomatsuTenerifeLas PalmasRigaBelgradeMarseilleKuwaitBahrainHiroshimaFukuokaNagoyaSendaiSapporoFukuokaNiigataOsakaSaipanMajuroGUAMYapPalauChuuk (Truk)PohnpeiKosraeKwajaleinManillaNadiKahuluiAnchorageNEW YORK(NEWARK)HOUSTON(INTERCONTINENTAL)OrangeCountyCLEVELANDNassauChihuahuaTorreonDurangoSaltilloMonterreyTampicoAguascalientesManzanilloIxtapa/ZihuatanejoOaxacaAcapulcoTolucaPueblaHuatulcoVillahermosaVeracruzQueretaroBelizeGuatemala CitySan SalvadorSan Pedro SulaManaguaLiberiaRoatanCiudad delCarmenTegucigalpaMontego BayGrand CaymanBermudaPunta CanaSanto DomingoAguadillaSan JuanSt. ThomasAntiguaSt. MaartenCaracasBonairePort-of-SpainPuertoPlataArubaLimaPanamaCityQuitoCopenhagenMadridStockholmShannonLisbonDublinBelfastManchesterBirminghamBristolBarcelonadinburghGlasgowHamburgOsloMilanBerlinAthensMumbaiDelhiNew York (La Guardia)Tel AvivMoreliaSeattleShanghaiBeijingHong KongTokyoCairnsRio de JaneiroBuenos AiresFrankfurtParisMunichAmsterdamLondonBrusselsRomeGenevaHonoluluPuerto VallartaMexico CityLos CabosCozumelShanghaiBeijingTokyoSeoulHong KongHo Chi Minh City(Saigon)BangkokSingaporeTaipeiHonoluluSAN FRANCISCOLOS ANGELESCHICAGO(OHARE)SeattleDENVERWASHINGTON, DC(DULLES)Puerto VallartaLos CabosCozumelMexico CityRio de JaneiroBuenos AiresFrankfurtParisKuwaitMunichRomeAmsterdamLondonDubaiBrusselsBahrainGenevaMoscowSydneyMelbourneArubaTuxtlaGutirrezGuadalajar


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. ..

FaroToulouseGranadaSevillaLa CorunaMalmoPalmaIbizaCataniaHofLondon(Gatwick)NewcastleAalborgAarhusBillundGroningenLuxembourgZagrebLjubljanaPodgoricaValenciaBilbaoLisbonPortoTurinLyonGenevaParisLondonOsloopenhagenHamburgBrusselsHannoverFrankfurtNurembergMilanVenicePisaRomeNaplesTriesteIstanbulBucharestViennaMunichPragueWarsawHelsnkiLugaBerlinBremenGrazInnsbruckKlagenfurtLinzSalzburgSofiaSarajevoCologneDresdenVeronaVilniusKatowiceMarseilleNiceStuttgartRigStavangerAnconaDublinBolognaFlorenceGenoaStockholmAmsterdamBaselAberdeenEdinburg

hBelfastBirminghamBergenGlasgowManchesterSkopjeelgradeShannonCorkIzmirLeipzigBudapestGdansk

TobagoGrenadaBarbadosSt. LuciaPointe a PitreSt. KittsSt. CroixProvidencialesSantiagoPort-au-PrinceKingstonSan AndresIslandHavanaGuaymasHermosilloTobagoGrenadaBarbadosSt. LuciaPointe a PitreSt. KittsSt. CroixProvidencialesSantiagoPort-au-PrinceKingstonSan AndresIslandHavanaArubaBelizeGuatemala CitySan Salvador........TegucigalpaSan Pedro SulaManaguaLiberiaPanama CityRoatanMontegoBayGrand CaymanPunta CanaAguadillaSt. ThomasAntiguaSt. MaartenCaracasBonairePort-of-SpainPuertoPlataNassautoNew York(Newark)toClevelandtoNew York(La Guardia)toChicago(Ohare)toDenvertoSan FranciscotoLos AngelesArubaBelizeHOUSTON(INTERCONTINENTAL)Guatemala CitySan Salvador........TegucigalpaSan Pedro SulaManaguaLiberiaPanama CityRoatanMontegoBayGrand CaymanPunta CanaAguadillaSt. ThomasAntiguaSt. MaartenCaracasBonairePort-of-SpainPuertoPlataNassautoWashington(Dulles)VeracruzQueretaroManzanilloIxtapa/ZihuatanejoMonterreyPuerto VallartaLos CabosGuadalajaraChihuahuaCozumelTorreonOaxacaTampicoAguascalientesAcapulcoDurangoSaltilloTolucaPueblaMoreliaCiudad delCarmenMexico CityVeracruzQueretaroManzanilloIxtapa/ZihuatanejoMonterreyPuerto VallartaLos CabosGuadalajaraChihuahuaCozumelVillahermosaTorreonOaxacaTampicoAguascalientesAcapulcoDurangoSaltilloTolucaPueblaMoreli

aCiudad delCarmenHuatulcoMexico CitySanto DomingoBermudaSan JuantoNew York(Newark)Comprehensive Domestic Network


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050100150 Miles050100150200 Kilometers

0100200300400 Miles0100200300400500600 Kilometers.Mont TremblantMonctonPresque IsleSand SpitPrince RupertTerraceSmithersFort St. JohnFort McMurrayPrince GeorgeKamloopsKelownaNanaimoPentictonCastlegarCranbrookLethbridgeMedicine HatThunder BaySault Ste.MarieNorth BaySarniaGrande PrairieSudburyTimminsRouyn-NorandaKingstonBaie-ComeauWabushMont-JoliGaspeCharlottetownBathurstFrederictonSaint JohnSydneyGoose BayDeer LakeGanderles de la MadelieneWindsorVancouverTorontoEdmontonCalgaryWinnipegHalifaxOttawaVictoriaLondonCityReginaSaskatoonMiamiOrlandoWest Palm BeachPortlandSeattleBoiseSan JoseLas VegasLOS ANGELESSan DiegoSAN FRANCISCOOaklandDENVERSacramen

toSalt Lake CityTucsonPhoenix/ScottsdaleAlbuquerqueCharlestonColorado SpringsGreenville/SpartanburgSavannahBaltimoreBirminghamHOUSTON(INTERCONTINENTAL)LouisvilleMemphisMilwaukeePhiladelphiaSan AntonioSt. LouisTampa/St. PetersburgCharlotteCLEVELANDDallas/Fort WorthDetroitJacksonvilleKansas CityNewOrleansNew York (La Guardia)(J.F. Kennedy)Norfolk/Virginia BeachOmahaAlbanyAtlantaAustinBostonColumbiaColumbusNashvilleOklahoma CityRaleigh/DurhamRichmondWASHINGTON, DC (DULLES)Hartford/SpringfieldCincinnatiBozemanOrange CountyPortlandProvidenceNEW YORK (NEWARK)Greensboro/High Point/Winston-SalemLexingtonGrandRapidsFt. Lauderdale/HollywoodSyracuseBuffalo/

Niagara FallsKnoxvilleTulsaEl PasoHonoluluManchesterFt. MyersKahuluiIndianapolisMinneapolisDaytonAllentownMadisonPittsburghAppleton/Fox CitiesBurlingtonCedarRapids/Iowa CityWausauDesMoinesFt.WayneGreen BayWhitePlainsLansingMolineRochesterSouthBend/Elkhart/MishawakaSpringfieldSpokaneWichitaLincolnMissoulaRapid CityReno/TahoeCharlestonTraverse CityAkron/CantonStateCollegeJackson HoleKonaBurbankGunnison/CrestedButteHayden/SteamboatSpringsMontroseVail/EagleFargoGilletteRock SpringsCrescent CityEurekaAspenWilkes Barre/ScrantonBakersfieldCharlottesvilleChicoCarlsbadCody/YellowstoneCasperEugeneFresnoSiouxFallsGrandJunctionMedfordPascoPalm SpringsSanta BarbaraRoanokeImperialInyokernMontereySan Luis ObispoSanta MariaYumaModestoSpringfieldRedmondRedding(Reagan National)BismarckPeoriaAshevilleAugustaPensacolaMyrtle BeachFayetteville/Ft. BraggGainesvilleHilton Head IslandHuntsville/DecaturJacksonvilleLong Island/IslipNew BernTri-Cities RegionalWilmingtonNewportNews/WilliamsburgGreenvilleNorthwestArkansasGreat FallsLittleRockBillingsAltoonaJohnstownBeckleyShenandoahValleyClarksburgMorgantownHelenaKlamathFallsNorth BendHamiltonMidland/OdessaChattanoogaGulfport/BiloxiHuntingtonNew HavenWilliamsportJacksonMontgomeryMobileSalisburyNewburghFt.WaltonBeachFlorenceDurangoPaducahBrownsvilleBatonRougeCorpus ChristiHarlingenLaredoMcAllenDaytonaLubbockAmarilloDallas (Love Field)WacoCollege StationLafayetteAlexandriaLakeCharlesShreveportBeaumont/

Pt. ArthurTylerMonroeVictoriaErieLiberalDodge CityGreat BendGarden CityHaysSalinaPrescottHiloFlintMosesLakeOxnardSanta RosaLong BeachFlagstaffSt. GeorgeMidland/SaginawParkersburgLynchburgElmiraHyannisBar HarborAugustaPresque IsleNassauTalla


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hasseeTreasure CayNantucketLOS ANGELESSAN FRANCISCODENVERTorontoWASHINGTON, DC (DULLES)HonoluluOntarioKahuluiHarrisburgLincolnKonaBurbankFargoCasperSiouxFallsBismarckIthaca/CorningBinghamtonIdaho FallsKalispellBillingsHamiltonDuluthJacksonSalisburyMuskegonBrownsvilleCorpus ChristiHarlingenLaredoMcAllenEau ClaireHoughtonMinotPierreAllianceChadronScottsbluffLiberalKearneyLaramieHuronMcCookDodge CityGreat BendHay

sSalinaAlamosaPuebloCortezFarmingtonTelluridePage/Lake PowellShow LowPrescottMoabWorlandSheridanDickinsonMiles CitySidneyWillistonGlasgowLewistownMercedVisaliaHiloKapaluaKey WestGrandIslandVernalWaynesvilleBurlingtonNorth PlatteCheyenneRivertonLOS ANGELESSAN FRANCISCODENVERWASHINGTON, DC (DULLES)to AnchorageBiminiFreeportGeorge TownNorth EleutheraGovernors HarbourMarsh HarbourJamestownDuboisBradfordFranklinLewisburgKilleenDel RioUnited / United ExpressRouteContinental RouteContinental Seasonal ServiceUnited Hub (Red All Caps)Continental Hub (Blue All Caps)Cities servedCities served by select airline partnersTime Zone BoundaryLegendCITYCITY


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New York (Penn Station)BostonNewark(Liberty)New HavenPhiladelphiaWashington, DCStamfordWilmingtonTrain RoutesCodeshare / OnePass ServiceOnePass Eligible Service


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to Denverto San FranciscoWASHINGTON, DC (DULLES)to HoustonCityHalifaxTorontoOttawaLondonCLEVELANDMont TremblantMonctonNEW YORK (NEWARK)Presque IsleThunder BaySault Ste.MarieNorth BaySarniaSudburyTimminsRouyn-NorandaKingstonBaie-ComeauMont-JoliGaspe

CharlottetownBathurstFrederictonSaint JohnSydneyDeer LakeGanderles de la MadelieneWindsorBagotville


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Member Lounges

Continentals Presidents Club and Uniteds Red Carpet Club members already have access to both lounges as part of StarAlliance. This benefit remains unchanged following the closing of the legal merger. In addition, guests of both clubs will now enjoy

the convenience of free WiFi and access to complimentary snacks, alcoholic and non-alcoholic beverages.

Frequent Flyer Programs

For the near future, Continentals OnePass and Uniteds Mileage Plus will remain separate frequent flyer programs. The airlinesare in the process of aligning the programs to create the worlds leading loyaltyprogram, and program developments will beannounced periodically throughout 2011 as we aim to fully combine our loyalty programs by 2012.

Miles accrued in frequent flyer accounts and frequent flyer program status are safe, and customers will continue to earn andredeem miles normally. Elite customers will have reciprocal seating and upgradebenefits in October 2010.

Employees

Airport Operations and Cargo

24,823

Food Services (Chelsea)

2,064

Continental Micronesia

1,222

Customer Contact Centers

3,510

Flight Operations

9,796

Inflight

21,106

International

4,174

Management / Admin

11,698

Technical Operations


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8,459

TOTAL

86,852

Leadership

Jeff Smisek

President and CEO

Mike Bonds

Executive Vice President Human Resources and Labor Relations

Jim Compton

Executive Vice President and Chief Revenue Officer

Jeff Foland

Executive Vice President and President, Mileage Plus Holdings LLC

Nene Foxhall

Executive Vice President Communications and Government Affairs

Keith Halbert

Executive Vice President and Chief Information Officer

Pete McDonald

Executive Vice President and Chief Operations Officer

Zane Rowe

Executive Vice President and Chief Financial Officer

Tom Sabatino

Executive Vice President, General Counsel and Secretary (Interim)

Stock Ticker

United Continental Holdings, Inc., is listed on the New York Stock Exchange under the ticker symbol UALand began trading on Oct. 1, 2010, following the close of the merger.

United Continental Holdings brings together the best of United and Continental to deliver leading customer


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service, meaningful profitability and sustainable long-term value for our shareholders.


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Frequent FlyerProgram

Mileage Plus

OnePass

MainlineFleet Facts

Total Operating Mainline Fleet: 359

Total Operating Fleet: 348

Narrow-body

Airbus A320 family: 152

Boeing 757-200: 96Wide-body

Boeing 747-400: 24

Boeing 767-300: 35

Boeing 777-200: 52

Narrow-body

Boeing 737

(500/700/800/900): 238

Boeing 757 (200/300): 62

Wide-body

Boeing 767 (200/400): 26

Boeing 777-200ER: 22

RegionalFleet Facts

Total Operating United Express Fleet: 295

Regional Jets

Canadair CRJ (200/700): 194

Embraer (145/170): 92

Turboprops

Embraer EMB-120: 9

(Only includes aircraft operated under capacity purchase agreements.)


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Total Operating Regional Fleet: 252

Regional Jets

Embraer (145): 221

Turboprops

Bombardier Q400: 15

Bombardier Q200: 16

(Only includes aircraft operated under capacity purchase agreements.)

Wholly OwnedSubsidiary

Continental Micronesia, Inc. (CMI)

OperatingBrands

United Express

p.s.(sm)

United Cargo(sm)

United Services

Continental Express

Continental Connection

Continental Cargo

OtherPartners

Aer Lingus

Emirates

Gulfstream International

Airlines

Hawaiian Airlines

Island Air

Jet Airways

Qatar Airways

TACA Group

Aeromar

Amtrak


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Cape Air

Copa Airlines

Copa Airlines Colombia

Emirates

EVA Air

Hawaiian Airlines

Island Air

Kingfisher

Virgin Atlantic

ContractedRegionalCarriers

United Express

Atlantic Southeast Airlines

Colgan Air

ExpressJet Airlines

GoJet Airlines

Mesa Airlines

Shuttle America

SkyWest Airlines

Trans States Airlines

Continental Express

ExpressJet

Chautauqua Airlines

Continental Connection

Cape Air

Colgan Air

CommutAir

Gulfstream International Airlines

Star AllianceMembersCarriers


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The two airlines have forged a highly collaborative partnership over the past two years as Continental prepared for and executed its transitionto Star Alliance, of which United was a founding member. This important achievement gave the airlines valuable experience in workingtogether and built mutual respect between the two companies.

The 27 member airlines of Star Alliance offer 21,100 daily flights to 181 countries worldwide:

Adria Airways

Aegean Airlines

Air Canada

Air China

Air New Zealand

ANA

Asiana Airlines

Austrian

Blue 1

bmi

Brussels Airlines

Continental Airlines

Croatia Airlines

Egypt Air

LOT Polish Airlines

Lufthansa

Scandinavian Airlines

Singapore Airlines

South African Airways

Spanairs

Swiss International Airlines

TAM

TAP Portugal

THAI

Turkish Airlines


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United

US Airways


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