unitarian universalist church of fort myers leadership development program module 4 communication -a...
DESCRIPTION
Unitarian Universalist Church of Fort Myers Agenda (Road Map) Admin/Recap Forming Trusted Relationships How to Organize a Message – Group learning exercises Applying the Format – Practise – FeedbackTRANSCRIPT
![Page 1: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/1.jpg)
Unitarian Universalist Church of Fort Myers
Leadership Development Program
Module 4 Communication -A
January 8, 2015
![Page 2: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/2.jpg)
Unitarian Universalist Church of Fort Myers
Goals• Being able to accommodate different styles of
listeners• Learning to speak aligned with values• Mastering the Organizing Message format
So that…You can better meet the needs of volunteers,
staff and the organization.
![Page 3: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/3.jpg)
Unitarian Universalist Church of Fort Myers
Agenda(Road Map)
• Admin/Recap• Forming Trusted Relationships• How to Organize a Message
– Group learning exercises• Applying the Format – Practise
– Feedback
![Page 4: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/4.jpg)
Unitarian Universalist Church of Fort Myers
![Page 5: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/5.jpg)
Unitarian Universalist Church of Fort Myers
Admin
• Notebook Updates• Session Date Swap• Turn-in Surveys• Questions?
![Page 6: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/6.jpg)
Unitarian Universalist Church of Fort Myers
Recap
• Transformational Leadership
![Page 7: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/7.jpg)
Unitarian Universalist Church of Fort Myers
Leadership Styles
Transactional• Rely on inducement,
reward, & punishment to control followers
• GoalsRewardsPerform-ance (quid pro quo)
Transformational• Inspire & stimulate to
influence followers• Strong emotional bonds• Goals beyond self-interest
“The transactional leaders work within the organizational culture as it exists; the transformational leader changes the organizational culture.” - Bernard Bass
![Page 8: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/8.jpg)
Unitarian Universalist Church of Fort Myers
Recap
• Transformational Leadership• Situational Leadership
– Diagnosis– Flexibility
![Page 9: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/9.jpg)
Unitarian Universalist Church of Fort Myers
Diagnosis: Development Levels
Competence = Can do!Commitment = Want to do!
![Page 10: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/10.jpg)
Unitarian Universalist Church of Fort Myers
Diagnosis: Development Levels
![Page 11: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/11.jpg)
Unitarian Universalist Church of Fort Myers
FlexibilityThe ability to use a
variety of leadership styles
comfortably
![Page 12: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/12.jpg)
Unitarian Universalist Church of Fort Myers
Flexibility
![Page 13: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/13.jpg)
Unitarian Universalist Church of Fort Myers
Recap• Transformational Leadership• Situational Leadership
– Diagnosis– Flexibility
• Social Styles– Diagnosis– Versatility
![Page 14: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/14.jpg)
Unitarian Universalist Church of Fort Myers
Identifying SOCIAL STYLE
· Slower Pace· Fewer Statements· Non-directive/ Relaxed Use of Hands· Quieter Volume· Leans Back· Indirect Eye Contact
· Less Hand Movement· Controlled Facial Expressions
· Monotone· Task Subjects· Facts/Data· Rigid Posture
· Faster Pace· More Statements· Directive Use of Hands/Points for Emphasis· Louder Volume· Leans Forward· Direct Eye Contact
· Inflection· People Subjects· Opinions/Stories· Casual Posture
· More Hand Movement· Animated Facial Expressions
ASKS TELLS
CONT
ROLS
EMOTES
DrivingAnalytical
Amiable Expressive
![Page 15: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/15.jpg)
Unitarian Universalist Church of Fort Myers
Key Characteristics
![Page 16: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/16.jpg)
Unitarian Universalist Church of Fort Myers
VersatilityGaining Social Endorsement
Do Something For Others: Once you know what makes another person comfortable,
try to accommodate his/her preferences
Know Others: Observing others' behaviors to learn about their tension levels, how they respond to your messages, and what you can do to make the interaction
more comfortable and effective
Control Yourself: Learn to accept others’ behavior without becoming tense
Know Yourself: Know the impression you make on others, how your behavioral preferences can cause tension for others
![Page 17: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/17.jpg)
Unitarian Universalist Church of Fort Myers
Organizing Your Message
• GOAL – What action do you want the listener to take?
• CONCLUSION – What’s in it for them?• ROAD MAP – Key Concepts & Benefits
– (1), (2), (3)• ACTION-ORIENTED CLOSE – Ask for the action.
– Establish Next Steps
Mouse pads
![Page 18: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/18.jpg)
Unitarian Universalist Church of Fort Myers
Goal Statement: (Action you want the listener to take as a result of the meeting)
Conclusion Listeners Should Reach: (Why he/she will listen and take the action stated in the goal)“so that…”
Roadmap:Key Concepts Listener Benefits1.2.3.4.
1.2.3.4.
Action-Oriented Close: (Close by asking if your listener will take the action stated in the goal)Establish Next Steps
Organizing Your Message
![Page 19: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/19.jpg)
Unitarian Universalist Church of Fort Myers
Trust
![Page 20: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/20.jpg)
OUTCOMESTRUSTWin/WinExpansiveLearn Together
PERCEPTIONSAuthenticHumble
feel/think
BEHAVIORSActive Listening
say/do
DECISIONSIntend to learn
OUTCOMESDISTRUSTWin/LoseAlienationConfusion
PERCEPTIONSArrogantManipulative
feel/think
BEHAVIORSClosed to ideas
say/do
DECISIONSIntend to protect
MOTIVATION(by intent)
WORTH-BASED: Growth Orientation
Is most often intentional
HURT-BASED: Fear Orientation
Can be intentional or unintentional
BuildingRELATIONSHIPS
Dismantling
HABITSConscious & Subconscious
![Page 21: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/21.jpg)
Unitarian Universalist Church of Fort Myers
BREAK
“It’s not easy being green…”
![Page 22: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/22.jpg)
Unitarian Universalist Church of Fort Myers
Goal Statement: (Action you want the listener to take as a result of the meeting)
Conclusion Listeners Should Reach: (Why he/she will listen and take the action stated in the goal)“so that…”
Roadmap:Key Concepts Listener Benefits1.2.3.4.
1.2.3.4.
Action-Oriented Close: (Close by asking if your listener will take the action stated in the goal)Establish Next Steps
Organizing Your Message
![Page 23: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/23.jpg)
Unitarian Universalist Church of Fort Myers
Organizing Your Message: PracticeSuggest a way for the Church to increase membership.
• Break-out, Construct a “Goal/Conclusion” Statement (10 min.) – Debrief
• As a Team, Construct “Concepts/Benefits”• Tailor Our Message to the Listener(s)
– Styles Needs, How to Talk Thru Road Map• Create a Talk Using Format (10 min.)
– Volunteer• Each Team Listens to Members’ Talks
![Page 24: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/24.jpg)
Unitarian Universalist Church of Fort Myers
Practice With Feedback
• ComLab: Get Real-time Coaching Feedback• Sign-up: Mon or Wed 3 – 5 pm in Library• Use Form “Wizard” on www.uulead.org
(under “Resources”)
![Page 25: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/25.jpg)
Unitarian Universalist Church of Fort Myers
Transformational Leadership
Mutual
![Page 26: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/26.jpg)
Unitarian Universalist Church of Fort Myers
Goals, Evals
• Being able to communicate across different styles of listeners
• Learning to speak aligned with values• Mastering the Organizing Message format
Complete the Session Evaluation Survey – NOW!
![Page 27: Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015](https://reader036.vdocuments.us/reader036/viewer/2022062317/5a4d1b1d7f8b9ab059993f9a/html5/thumbnails/27.jpg)
Unitarian Universalist Church of Fort Myers
Next Steps
• Watch www.uulead.org for post-reads, and pre-reads for Jan. 15th session
• Keep practicing • ComLabs sign-up• Work on your Personal Development Plans• Holler if you need help!