UNIT two: UNIT two: STRATEGIES FOR PROFESSIONAL PRACTICESTRATEGIES FOR PROFESSIONAL PRACTICE

VII. VII. COLLABORATION/DELECOLLABORATION/DELEGATIONGATIONB. PROCESS OF DELEGATION IMPLEMENTEDB. PROCESS OF DELEGATION IMPLEMENTED

Major rule of delegationMajor rule of delegation

Authority and responsibility must be Authority and responsibility must be delegated equallydelegated equally

FIVE RIGHTS OF FIVE RIGHTS OF DELEGATIONDELEGATION

defined by NCSBNdefined by NCSBN Right TaskRight Task

Right CircumstanceRight Circumstance

Right PersonRight Person

Right Direction/CommunicationRight Direction/Communication

Right SupervisionRight Supervision

SOURCE: www.ncsbn.org/fiverights.pdfSOURCE: www.ncsbn.org/fiverights.pdf

PROCESS OF PROCESS OF DELEGATIONDELEGATION

Set goalsSet goals

Communicate what is to be accomplishedCommunicate what is to be accomplished Clarity is vital when communicatingClarity is vital when communicating

Set limits within which work can be Set limits within which work can be accomplished accomplished in accordance with scope of practice, job in accordance with scope of practice, job

description, and the actual assignmentdescription, and the actual assignment

Allow delegee to decide how to achieve goalsAllow delegee to decide how to achieve goals

GUIDELINES FOR GUIDELINES FOR EFFECTIVE DELEGATIONEFFECTIVE DELEGATION

• Give a clear description of what you want done Give a clear description of what you want done including the results expectedincluding the results expected

• Give reason for assignmentGive reason for assignment

• Include which other departments are involvedInclude which other departments are involved

• Share the outcome desired and the time frameShare the outcome desired and the time frame

• Discuss the degree of responsibility and the Discuss the degree of responsibility and the authority the individual may haveauthority the individual may have

• Ask the employee to summarize the main points Ask the employee to summarize the main points of the task that has been delegatedof the task that has been delegated

COMMON ERRORS IN COMMON ERRORS IN DELEGATIONDELEGATION

• Delegating by dumping (eg: “See if you can Delegating by dumping (eg: “See if you can straighten out the problems we’re having with straighten out the problems we’re having with admissions.”)admissions.”)

• Delegating by method (eg: Placing too many Delegating by method (eg: Placing too many constraints or conditions on the assignment)constraints or conditions on the assignment)

• Delegation without bestowing authorityDelegation without bestowing authority

• Delegation without providing support (Positive Delegation without providing support (Positive support is better than negative criticism; expect support is better than negative criticism; expect some mistakes as part of the learning processsome mistakes as part of the learning process

• Delegating without provision for feedbackDelegating without provision for feedback

BARRIERS TO EFFECTIVE BARRIERS TO EFFECTIVE DELEGATION: DELEGATION:

““I can do it better myself.” fallacyI can do it better myself.” fallacy

Lack of ability to direct the delegationLack of ability to direct the delegation

Lack of confidence in staffLack of confidence in staff

BARIERS TO ACCEPTING BARIERS TO ACCEPTING RESPONSIBILITY WHEN RESPONSIBILITY WHEN

DELEGATEDDELEGATED Fear of criticismFear of criticism

Lack of necessary information and resourcesLack of necessary information and resources

May have more work than can now doMay have more work than can now do

Lack of self-confidenceLack of self-confidence

WAYS TO AVOID WAYS TO AVOID DELEGATION ERRORSDELEGATION ERRORS

Use the following set of questions to help Use the following set of questions to help avoid the common delegation errorsavoid the common delegation errors: :

1.1. What am I delegating? What results do I expect?What am I delegating? What results do I expect?

2.2. What decisions do I expect my subordinate to What decisions do I expect my subordinate to make? make?

3.3. What authority will he or she need?What authority will he or she need?

4.4. What information and guidance will he or she What information and guidance will he or she need? need?

5.5. How will I be kept informed of progressHow will I be kept informed of progress