Unit TwoCan I take a message?

1. Man: Hello

　 Operator: I have a ________ call from Calvin Leon.

Will you accept the_________?

Man: Sure. Put him ____.

2.Operator: Operator.

Woman: Operator, I'm trying to call _______

Operator: That number is outside this______. It’s

________________for _______minutes.

Woman: All right. I'll put in the _______.

B. Here some short conversations on the phone. Please listen and supply the missing words

collect

charges

on

7982294

zone

a dollar forty-five three

coins

3. Operator: Overseas Operator. Which country?　 Man: Italy.　 Operator: Yes, _________.　 Man: I'd like to _______ a call to Venice, Italy. Operator: For which _______ and _______. Man: ________________ at ______ a.m. Operator: What’s your name and _________ number? Man: Robert Smith ___________. The number in Venice is ________.

Operator: We’ll call you when your call is _____ to go through.

go ahead

bookdate time

August nineteenth tenphone

6643639

8211083

ready

4. Woman: Hello

Operator: Hello. I have a ________________

call for Mr. Hawkins from Carey Jones. Woman: There’s no Hawkins here. What number are you dialing? Operator: I’m trying to ______William Hawkins at __________. Woman: That’s our number, but you’ve made a __________. Operator: Sorry for __________ you.

person-to-person

reach 6099525

mistake

disturbing

C. Listen to the part of a telephone conversation. Then choose the best response for each.

1. a. Mr. Rodgers, please.

b. I’ll call this afternoon.

c. This is Samuel Peterson.

2. a. Okay. I’ll call him right now.

b. I’ll call him after lunch.

c. Okay. Lunch time is fine

3. a. Yes, it’s 5345-4826.

b. My name’s Craig Rice.

c. My zip code is 200045.

c

b

a

4. a. No. I'll call later 。 b. Yes. Go ahead.　 c. Yes. Please give me the message.

5. a. I work for Tony. b. It's spelled T-O-N-Y. c. That's correct.

6. a. Here's the message.　 b. No. I'll call later.　 c. Thank you

7. a. Okay. I'll call her back later.　 b. Yes. I'll meet her at 5:00.　 c. Sorry. I can't meet her now.

a

b

c

a

8. a. I'll call him Monday morning.　 b. All right. Please tell him Chris called.　 c. Have him call me on Monday at 9:00 a.m.

9. a. Next Friday would be fine.　 b. Sorry. I'm busy on Wednesday at 6:00 p.m.　 c. Sure. No problem.

10. a. Yes. I'll call her later.　 b. No. Just tell her I called.　 c. Yes. Tomorrow is fine.

b

c

b

Part II Giving and receiving phone calls

A. In this section you are going to hear several calls that are answered by machines. Listen to the recorded messages. Write down the reasons why each call is being answered by a machine instead of a person and the actions you decide to take.

Write “W” for “wait on the line”, “L” for “leave a message”, and “C” for “call back later”.

Receiver Reasons Actions

Transit Authority all lines are _________________ ____________

Call for Action volunteers __________________ ____________

Charlie person _____________________ ____________

Pioneer Travel all agents ___________________ ____________

Steve Person _____________________ ____________

busy W/C

not on duty C

not at home L/C

busy W/C

can’t come to the phone L/C

B. You are going to hear some recorded phone calls. The first three calls are for Mr.Hamilton, and the last one is for Mr. Dobson.

1 First listen to some names.

　 Rebecca Evans Ted Paola Andreotti

2 Now listen to the calls. complete the messages with the help of the notes.

notes:

1. no red, but blue

2. S & W (Smith& Wheeler)

3. remember promise

4. mix-up, product labelling, Italian market, clear up

Messages 1. From: ________ Message: He couldn't _____________, but there are plenty of_______. You can ____________ any time.

2. From: Mr. _____ of ______ and Wheeler Message: There are a few _______ regarding the _________________ that need ______________. Contact him ______________________.

3. From: _________ Message: Remember your ________________.

4. From: _______ Andreotti from _________ Message: Call her at _____________ before __________________ to clear up a ___________ about the ___________ of product number ___________--the one for the _________________.

Ted get the red ones blue

Evans

Smith

see them

details

sale of your property

discussion

as soon as possible

Rebecca promise

Paola Rome

002 5589847 tomorrow evening

mix-up labelling

15437 B Italian market

C. Now try this:

listen to some more authentic versions of the calls.

Part III Oh, there’s a phone.A. You are going to heat a conversation in which one of the

speakers tries several times to make a phone call but fails at last. The following vocabulary which is only acceptable in oral English is used in the conversation. Guess the meaning when you hear these words and expressions. While you listen, don’t forget to add more key words in the notes column. They will be very helpful for the next section.

1. wait a sec.:

2. wanna:

3. a quarter:

4. oh, boy:

5. c’mon

wait a second

want to

a 25-cent coin

here, an expression of disgust

come on

B. You are going to hear the conversation again. Answer the following questions with the help of the notes.

Notes:

call cousin bookstore 12:30 late

cannot complete call Information

Boulder D. J. Compbell Cloverleaf Dr. …

Exercises:1. Where did the conversation take place? _____________________________________________2. When did the conversation take place? _____________________________________________3. How old are the speakers? _____________________________________________4. What is their relationship? _____________________________________________5. What did they plan to do? _____________________________________________6. Why one of them had to make a phone? ________________________________________________7. Why couldn't the call get through the first two times? _______________________________________________________8. Why couldn't the call get through the third time? ______________________________________________9. What is her attitude toward being on time for appointments? ______________________________________________

It took place in the street.

It took place in the morning.

They are probably of high school age.

They are friends.

They planned to have lunch together.

Because she wanted to tell her cousin that she would be late.

Because she dialled the wrong exchanges. She dialled 477 instead of 477.

Because the number was busy.

She thinks that being on time is very important.

C. Now try this: listen to a more authentic version of the conversation and decide whether the statements after the conversation are True or False. Put “T” or “F”, in the brackets.

1.( ) 2. ( ) 3.( ) 4.( ) 5.( )

6.( ) 7. ( ) 8.( ) 9.( ) 10.( )

F F T F T

F F F T F

Part IV More about the topic: Videophones Get the Call

The following short passage is about videophones. Supply the missing word!

Videophones are now ________ in British Columbia, Canada. For about ______ a month, you can ______ and _______ the other person at the end of the _________ line and even call home and use the video camera to ________ up on the kids or valuables. A subscriber must have a touch-tone telephone, a standard telephone line and a ________ or _________ to connect to the device, which can pan, tilt and zoom. If a VCR is _________, the videophone call can also be________. But don't worry that the cameras will start rolling as soon as you ________ up your videophone. Both parties must decide to activate the ________. So you can still make _______ at your _______ without them seeing. The videophone can also be activated from outside the home for those who want to check whether they've been ________ or if the kids are ____________. Subscribers dial home, punch in a security code and watch. The _________ videophone must be left on for this to happen. The device has been used by ________ care professionals to check up on patients, by grandparents who want to see their ____________ and by companies for ___________ job candidates. The videophone technology isn't all new. Videophones were around ________ years ago when German engineers set up _____booths in Berlin and Leipzig. People could make calls for only ________ the cost of a __________ conversation. AT&T also introduce videophones at the________ World Fair, but the idea never took off.

available

$30see hear telephone

check

television computer

attached tapedpick

picture

faces in-laws

robbed behaving

at-home

health

grandchildren interviewing

61

sixtwice voice-only

1964

Part V Memory Test: How to make an International Direct Dialling (IDD) CallIf you want to make an International Direct Dialling

call, you have to know four things:

the Access Code, the Country Code, the Area Code and the Local Telephone Number. For example, if you want to make an IDD call to a friend of yours in Sydney, Australia from Shanghai at 24661923, First you have to dial China's Access Code--00, and then you dial Australia's Country Code--61, after that Sydney's Area Code--2, and at last the Local Telephone Number--24661923. So the whole number will be 00 61 2 24661923.

A. Now you are going to hear some Access, Country and Area Codes. Write down the numbers as quickly as possible.

Country or Area Access Code Country Code Area Code

China

Beijing

USA

Washington D.C.

United Kingdom

Manchester

Canada

Toronto

Australia

Melbourne

New Zealand

00 86

10

001 1

202

010 44

61

011 1

416

0011 61

3

00 64

Country Code Access Code Country Code Area Code

Wellington

Russia

Moscow

Japan

Tokyo

France

Paris

Germany

Berlin

Italy

Venice

4

810 7

095

001 81

3

19 33

1

00 49

30

00 39

41

B. You are going to hear some instructions on making IDD calls. With the help of the above table, write down the whole number as quickly as possible.

1. ________________ 2. _________________

3. ________________ 4. _________________

5. ________________

00 86 10 4172258 001 1 202 4554325

0011 64 4 6562008 810 1 416 5463242

19 44 61 5761068