Unit One (The Person)Chapter One

BUILDING

RESPONSIBILITY

Responsibility is:

• Doing what you say you will

• Being answerable for your actions

Values

• Characteristics, qualities, items or behaviors that you regard highly

• They vary from person to person and culture to culture

Ethics

• The difference between right and

wrong

• Ethical DOES NOT MEAN legal

• Ethical communication uses tact and honesty

Lets Talk About….

• Motivation!– The driving force behind the speaker’s words.

Communication is the sending and receiving of messages

Ways WE Communicate…

• Written Communication- Communication that must be read.

• Verbal Communication- Communication that is spoken.

• Nonverbal Communication- Facial expression or body movements

• Symbol- Anything that stands for an idea.

•Intrapersonal Communication- Inner dialogue with yourself in order to assessyour thoughts, feelings, and reactions.

• Interpersonal Communication –

Communication with others

What is Communication?

• It is the process of sending and receiving messages.

• Components

– Sender - Noise

– Message

– Channel

– Receiver

– Feedback

Components of the Communication Process

• Sender – one who originates the message

• Message – that which is sent or said; can be words, either spoken or written, body language, and/or symbols that convey an idea

• Receiver – the one for whom the message is intended. The receiver should intercept the message, decode and interpret the message.

Components of the Communication Process

• Feedback – response to the sender’s message

• Channel – method or way the message is sent– Auditory channels– Visual channels

• Noise or Communication Barrier – anything that gets in the way of the effective communication

Communication Process

Sender

Message

ReceiverFeedback

Noise

Communication Barriers

• Attitudinal

• Social

• Educational

• Cultural

• Environmental

What’s causing these communication barriers?

• Stereotyping- labeling every person in a group based on a preconceived idea as to what the group represents.

How do we remove these barriers?

• For the Sender

–Think

–Articulate

–Watch

• For the Receiver

–Ask Questions

–Learn more about the issue or person

–Relate