Unit 6 – Requests & Complaints

Class 1 – At the restaurant

English Works

Opposites – Warm up

Undercooked Sour

spicyspicy sweetsweetovercookedovercooked cleanclean happyhappy

dirtydirty

mildmildundercookedundercooked

soursour

dirtydirty soursourundercookedundercookedmildmild

unhappyunhappy

unhappyunhappy

Unit 4 WEBEX

cisco.webex.comSession numbers:

Morning: 205 798 870Afternoon: 208 121 741

Password: 123

At the end of this lesson I’ll be able to:At the end of this lesson I’ll be able to:

• Answer a request at a restaurant.

• Use new vocabulary words to make requests &

complaints

• Know people who work at the restaurant.

People at the restaurant : People at the restaurant : What do they do?What do they do?

The waiter serves the customers.

The manager manages the restaurant.

The bartender prepares drinks.

The cook cooks the meals.

Opposites VocabularyOpposites Vocabulary

Undercooked Sour

spicyspicy sweetsweetovercookedovercooked cleanclean happyhappy

dirtydirty

mildmildundercookedundercooked

soursour

dirtydirty soursourundercookedundercookedmildmild

unhappyyunhappyy

angryangry

Opposites gameOpposites game

The food is spicy. The food is ___________________.

My soup is cold. My soup is ___________________.

This plate is dirty. This plate is __________________.

My steak is overcooked. My steak is __________________ .

My caipirinha is sour. My caipirinha is _____________.

mild

hot

clean

undercooked

sweet

Unit 6 - VocabularyUnit 6 - Vocabulary

Request

Complaint

What does request mean?

What does complaint mean?

http://translate.google.com.br/

The client is asking for something.

The client is discontent about something.

Vocabulary - Vocabulary - Is It a Is It a RequestRequest or or Complaint Complaint? ?

Request

Complaint

Tourist: Could I have a glass of water with ice?Waiter: Sure.

Tourist: This beer is warm! Waiter: I am sorry sir. I will bring another one.

Dialogue 1

Dialogue 2

Complaints Short DialoguesComplaints Short Dialogues

Tourist: Please, could you change my plate? This one is ______.Waiter: Ok. I will change it now.

Tourist: Argh! My caipirinha is too ___________.Waiter: Ok. I will talk to the bartender.

Tourist : I am not happy, this beer is ____________.Waiter: Ok. I will talk to the bartender.

Tourist : My steak is ________.Waiter: OK. I will talk to the cook.

warm – sweet – undercooked - dirty

Unit 5 – Class 2 Let’s Practice!

moodle.pracadoconhecimento.org.br

Go to: Unit 6, Class 1

Senha Padrão: ab123456

Unit 6 – Ordering a Unit 6 – Ordering a SteakSteak

.Tourist: I would like a steak.

Waiter: How would you like it cooked?

Would you like it rare, medium or well

done?

Tourist: I like it medium rare.

Waiter: OK.

Unit 6 – Ordering a Unit 6 – Ordering a SteakSteak

Tourist: Excuse me. I ordered my steak

medium rare, but it is rare.

Waiter: Oh , I am sorry sir. I will talk

to the cook.

Tourist: Thank you!

…

Waiter: Here it is. Steak medium rare.

How do you like it now?

Tourist: It’s perfect. Thank you!

Unit 6 – Unit 6 – Caipirinha RequestCaipirinha Request

Tourist: I would like a capirinha.

Waiter: How would you like your caipirinha? Sweet or sour?

Tourist: I like it sour.

Waiter: OK.

Unit 6 – Unit 6 – Caipirinha ComplaintCaipirinha Complaint

Tourist: I ordered my caipirinha sour,

but it is very sweet.

Waiter: Oh, I am sorry. I will talk to the

bartender.

Tourist: Thank you.

Waiter: Here you are. Sour caipirinha.

How do you like it now?

Tourist: It’s much better. Thank you.

Picture PredictionPicture Prediction

Let’s practice – Let’s practice – … after ordering… after ordering

Tourist: Excuse me. I ordered a mild Moqueca, but it’s really

spicy!

Waiter: Oh! I am sorry. I will talk to the cook.

Tourist: Please.

Waiter: Here you are! The cook sent you a mild Moqueca.

Tourist: Oh, thanks.

Waiter: How do you like it now?

Tourist: It’s much better. Thank you.

Dialogue Practice - RequestDialogue Practice - Request

Tourist: I would like ___________.

Waiter: How would you like your________?

Tourist: I like it _________.

Waiter: OK.

Dialogue practice Dialogue practice ComplaintComplaint

Tourist: I ordered my ________, but it is __________.

Waiter: Oh, I am sorry. I will talk to ________.

Tourist: Thank you!

Waiter: Here you are. ______________. How do you like it now?

Tourist: It’s much better. Thank you!

Now I can:Now I can:

•Be able to answer to a request at a restaurant.

•Use new vocabulary words to make requests &

complaints

•Know people who work at the restaurant.

Thank you !!!!