unit 5 job satisfaction & motivation. survey on motivation p.38 exercise a what motivates you to...
TRANSCRIPT
Unit 5 Job Satisfaction &
Motivation
Survey on motivation
• p.38 Exercise A
What motivates you to worker harder?
The value of job satisfactionThe motivation of employees is
influenced by job satisfaction. Job satisfaction:
- the degree to which employees are satisfied with their jobs
The effect of job satisfaction
Chapter 3 15
ProductivityProductivityProductivity
AbsenteeismAbsenteeismAbsenteeism
TurnoverTurnoverTurnover
Job
Satisfaction
and Employee
Performance
JobJob
SatisfactionSatisfaction
and Employeeand Employee
PerformancePerformance
Maslow proposed that we have a hierarchy of needs. Once one is fulfilled we can move on to the next.
Maslow’s Hierarchy of
Needs
Physiological needs: In the early 1900s, Henry Ford aided his employees in satisfying physiological needs by paying them $5 a day – twice the going wage.
Safety needs: IBM, AT&T, Xerox, and Johnson & Johnson have created stress-management programs for employees that include everything from exercise and meditation to counseling and referrals.
Social needs: Auto workers at the Fremont, California assembly plant operated as a joint venture between GM and Toyota are referred to as team members. Team members rotate jobs and work together in an atmosphere of mutual trust. They produce almost defect-free cars.
Esteem needs: When Union Carbide’s CEO asked for volunteers to develop new business ideas. 10 percent of the 2,000-member specialty chemicals staff signed up. Some 66 new-venture ideas dreamed up by these volunteers are being studied by Union Carbide.
Self-actualization needs: As a young man, Sid Craig wrote his goals on his bathroom mirror every morning ( “Become the owner of the company”). After a career that included teaching ballroom dancing and owning five Arthur Murray franchises, Craig and his wife Jenny built the enormously successful chain of Jenny Craig diet clinics in US and Australia.
Hertzberg’s two-factor theory
Hygiene or maintenance factors
Salary
Job security
Work conditions
Level and quality of supervision
Company policy and administration
Interpersonal relations
Motivator or growth factors
Sense of achievement
Recognition
Responsibility
Nature of the work
Personal growth and advancement
Work-related factors that can fulfill basic needs and prevent job dissatisfaction
Work-related factors that can lead to job satisfaction and motivate employees
Exhibition Examples of firms that have achieved very high job satisfaction:
Firm Methods
Southwest Airlines
• Treats employees with respect.• Empowers employees to solve problems.• Gives awards and recognition to employees.
MBNA • Focuses on hiring employees who get along with other people.• Provides on-site childcare.
Microsoft • Casual work environment.• Empowers employees to solve problems.
Eddie Bauer
• Two-week paid sick leave for new parents.• Flexible work schedules.
Exercises
• Listening: p.40 “Motivating factors”
• Reading: pp.38-39 “Fringe benefits”
• Reading: p.41 “Job satisfaction is all in a name”
Survey: best employers in China
• Which companies are the top 5 companies to work for in China?
• What kinds of benefits do they provide for their employees?