Unit 14 Installing & Maintaining Computer Hardware

Scenario

You work as a consultant for an IT company that specialises in maintaining technology systems.

For this scenario, a client, ‘West Mercia Employment’, is a small company with employees who use technology systems.

The client is an employment agency, placing potential employees into suitable job roles.

They have two banks of customers, prospective employers and their possible employees. Their role is to match candidates to vacancies.

They need to maintain client data, have good communication systems and provide both sets of customers with relevant information (both electronic and hard copy).

The client has now provided a brief for some work that they would like to be undertaken.

P2 Describe the purpose and client requirements for installing and maintaining hardware in a technology system.

P3 Produce a plan for installing and maintaining hardware in a technology system including:

A list of installation and maintenance activities

A description of hardware components and devices and software resources required for an upgrade

A description of fault-finding tools and techniques

A test plan

M2 Produce a detailed plan including the reasons why alternative ideas for installing and maintain hardware have been discarded.

D2 Justify final decisions, explaining how the technology system will fulfil the stated purpose and ‘client’ requirements, describing the impact of any constraints on the plan.

P2

Read the brief provided by the client.

Write an e-mail to your manager to summarise the brief.

Describe the purpose (e.g. compatibility, increased capacity, increased speed, increased reliability, software requirements, or network requirements) of each of the requests made and state what the client requirements are for this system.

P3

Produce an action plan for installation and maintenance work you will undertake on this technology system including:

A list of installation and maintenance activities

A description of hardware components, devices and software resources required for the upgrades

A description of fault-finding tools and techniques

A test plan (when you have completed the job, how will you check that the work has been completed satisfactorily and is now working).

M2Draft another e-mail to the client to explain what work you will undertake and what possible alternatives there are.

Explain why you are taking the actions you have decided on and why alternative ideas for installing and maintain hardware have been discarded.

D2

Draft a further e-mail to your manager to justify your final decisions.

Explain how the technology system will fulfil the stated purpose and ‘client’ requirements; describe the impacts of any constraints on your plan.

DATE SET

Monday

18-11-2019

DATE DUE

Sunday

01-12-2019 Midnight