unit 1 wild calling!
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Unit 1 Wild Calling!. Emergency Communications As A Profession. Wild Calling!. History. The first Communications people? The first 9-1-1 call – February 10, 1968 Halleyville, Alabama The first 9-1-1 center here in this state – April 1, 1970 Odessa, Texas - PowerPoint PPT PresentationTRANSCRIPT
Unit 1Unit 1Wild Calling!Wild Calling!
Emergency Communications As A Profession
Wild Calling!Wild Calling!
HistoryHistoryThe first Communications people?
The first 9-1-1 call – February 10, 1968 Halleyville,
Alabama
The first 9-1-1 center here in this state – April 1, 1970
Odessa, Texas
Our 9-1-1 Legislation http://www.youtube.com/watch?v=_f1KQBXAAtA
http://www.youtube.com/watch?v=PI9YRU3lXS4
Emergency Number SystemsEmergency Number SystemsEngland - 999 and 112 – world’s
oldest emergency call service
June 30, 1937
Europe - EU - 112
Mexico - 066
Canada - 911 – 98%
United States – 95% of E911 agencies must be in Phase II, III in the US by 2005
ProfessionalismProfessionalism
Why is the work of Emergency Communications called the VITAL LINK?
The Broken Link?The Broken Link?
Why would or could it be called the BROKEN LINK?
Caller to Call Taker to Dispatcher to responders to scene. Where can the link be weak or broken?
Communication Activity
What is the Product?What is the Product?
Every work has a ‘product’ or ‘service’
What is the product of a Firefighter? Medic? Crisis Clinic? Dentist?
What is the ‘product’ of Emergency communications
Types of Agencies?Types of Agencies?
Who is the work of 9-1-1 serving?
What type of citizens call 911?
Public Safety and others in emergency services – how do they view 9-1-1?
What Are The Tools?What Are The Tools?
What is needed and used to perform the daily tasks and do the work of answering emergency calls for police, fire and EMS?
Daily Activity:
List 10 tools used in a Comm
Center environment.
Positions and Duties?Positions and Duties?
Daily Activity: Choose a state and research the following for a dispatcher in that state.
Pay
Hours
Benefits
Min Qualifications
Testing Required
Places You Could Work?Places You Could Work?
Global
States
County Agencies
City Agencies in the area
Types of Comm Centers?Types of Comm Centers?
City, County, State, private
Consolidated
Combined
Direct Dispatch
Relay Service
Support Agency
Once You Are Hired?Once You Are Hired?
Orientation
Training
Probation
Observation
Certification
EMD
Ongoing Training
Drills
Current Technology?Current Technology?
Enhanced 911Wireless PhonesGlobal PositioningGIS / Location
Technology
Computer Aided Dispatch
Next Generation 9-1-1NG911- text, video, photos
Work Realities?Work Realities?
Types of calls
Hours of work
Work atmosphere
Overtime
Holidays
Benefits
Stress
Negativity
Work Rewards?Work Rewards?
Types of calls
Hours of work
Work atmosphere
Overtime Pay
Longevity
Security
Emotional Rewards
Physical Requirements?Physical Requirements?
What physical demands are in this type of work?
…sitting?
…lifting?
…keyboarding?
Survive and Thrive?Survive and Thrive?
What does it take to do this work and thrive in it?
• Emotional maturity• Ability to think quickly• Customer service• Sense of balance
The Future?The Future?
Technology
Certification
College Training
Funding
Emergency CommunicationsEmergency Communications
APCO – Association of Public Safety Communications Officials
NENA – National Emergency Number AssociationState Organizations
Local OrganizationsUnionsJobs
– Types of Agencies
How To Have SuccessHow To Have Success
Training is an ongoing process
Self directed learning is a must
Communicate well to everyone
Pay attention to your needs
A Rewarding Career in 9-1-1A Rewarding Career in 9-1-1
Career advancement
Career ladder
Visionary leaders
Opportunities
911 Calls:Average Day
Destructive Son
Joke
Leave Me Alone
Little Old Lady