unit 1 university of sunderland csem04 rosco unit 1: introduction to the module & its mode of...

Unit 1University of Sunderland CSEM04 ROSCO

Unit 1:Unit 1: Introduction to the Introduction to the module module

& its mode of operation& its mode of operation

CSEM04: Risk and Opportunities of Systems Change in Organisations

Prof. Helen M Edwards


OverviewOverview

• Learning Outcomes• Why these LOs?• How can we prepare for systems change?• Module content: contextual lectures• Module content: techniques• Module content: method and process• Questions?• Mode of operation.• Running order for the module• Revisiting material


Learning OutcomesLearning Outcomes• knowledge of:

a) Typical critical success and failure indicators for systems change projects.

b) Critical awareness of risk management methods and their relevance in a systems change context.

c) Creative Problem Solving approaches.

• the ability tod) Undertake reviews of projects using techniques such as

post-implementation reviews.e) Identify and analyse risks in specific systems change

projects using appropriately chosen techniques.f) Use managed creativity techniques to propose and

evaluate innovations and opportunities in system change scenarios.


Why Why thesethese LOs? LOs?

• Systems change context: – Change is endemic in business– (IT and/or business) systems change is endemic– Change entails risks and presents opportunities

• How do we know?– Look at published case studies– See common success/failure factors LO(a)


How can we prepare How can we prepare for systems change?for systems change?

• Understand a range of useful techniques and methods that can be applied in a systems change context

– To cope with risks LO(b), – To benefit from opportunities LO(c)

• Learn from the past– Reviews past projects and distil lessons learned. LO(d)

• Practice the use of appropriate techniques– To identify and analyse risks LO(e), – To evaluate opportunities LO(f)


Module content: Module content: contextual lecturescontextual lectures

• Introduction to the module and its mode of operation.

• Systems Change (causes and cases).• Risk and Opportunity Life Cycles.• Understanding the Problem (Concept of

Ideality).• Making the Case: Considering the Options.• Explanation of Group Project and

Assignment regime.


Module content: Module content: techniquestechniques

• Brainstorming

• Simple financial models

• Rich Pictures

• Nine Boxes

• Six Hats

• Riskit Analysis Graphs


Module content: Module content: method and processmethod and process

• Risk management methods

• The Link with Project Management.

• Creative Problem Solving Approach (TRIZ)

• Post Implementation Review.


Questions?Questions?


Mode of operation.Mode of operation.

• Most lectures “up front” – small scale practical activities within them.

• 2/3rds of class time spent in practical sessions (tutorials) – working in groups on a specific systems change project – to consider some of the issues raised in the module, – Application of the module’s techniques.– Groups will be assigned in the last “lecture” session.

• Assessment is via two coursework assignments– Both based around the groupwork project activity,– More on this later.


Running order for the Running order for the modulemodule

p/t (3 hour blocks) Lecture topics

f/t (2 hour blocks)

block/week 1 Introduction to the module and its mode of operation. block 1 week1

Systems Change (causes and cases). Risk and Opportunity Life Cycles. (2 hrs)

(2 hrs 45) Understanding the Problem (Concept of Ideality). block 2

block/week 2 Making the Case: Considering the Options. Explanation of Case Study and Assignment regime. (1 hr 45)

Techniques: Brainstorming block 3 week2

(3 hrs) Techniques: Simple financial models. (2 hrs)

block/week 3 Techniques: Rich Pictures block 4

Techniques: Nine Boxes (2 hrs)

(3 hrs) Techniques: Six Hats block 5 week 3

block/week 4 Techniques: Riskit Analysis Graphs (2 hrs)

(2 hrs) Risk management methods block 6

block/week 5 The link with Project Management. (1 hr 45)

Creative Problem Solving Approach (TRIZ) Block 7 week 4

(2 hrs 30) Post Implementation Review. (1 hr 45)

hours

block/week 6-15 group work*: block 8 - 24 weeks 4 - 12* may do revision sessions on specif ic techniques during these blocks if suff icient students request

ToR reviewed by module (local) tutor week 7

Assignment 1 in week 11

Assignment 2 in week 15


Revisiting materialRevisiting material

• During the group work class time the students may ask for a recap on one or more of the techniques

• In this case the module tutor will cover lecture topics again – if – there is a majority decision on the part of the class that

this is necessary , and – the class identify specifically the areas that require

clarification within a topic – i.e. there must be evidence that the class has

• thought about the material, • attempted to resolve issues and • has thereafter identified the areas that are causing difficulty.


Revisiting material (2)Revisiting material (2)

• Students are encouraged to participate in the recap: – querying issues that are not clear, – suggesting solutions, – discussing assumptions etc – Outcome: concepts will be more deeply acquired.

• If the request is from only one or two students the tutor may conduct a small scale session within the context of the normal group activity.

unit 1 university of sunderland csem04 rosco unit 1: introduction to the module & its mode of...

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