unit 1: understand the complexity of hospitality and tourism destinations. objective 1.01 identify...
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Unit 1:Understand the
complexity of hospitality and tourism destinations.
Objective 1.01Identify career opportunities in the hospitality and tourism
industry.
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The Hospitality Industry**Segments of the Hospitality
Industry**1. Food and Beverage
2. Lodging3. Travel
4. Tourism5. Recreation
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In the United States, about 14 million people work in the hospitality industry.
There are many different businesses within the hospitality industries, allowing a diverse range of careers.
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Careers in the Food and Beverage segment
Front-of-the-House- area in a hospitality business that guest usually see. ◦Work directly with guest.◦Main responsibilities include: seating guest, selling
food, transmitting orders to the kitchen, serving customers, bussing tables and obtaining payment from customers.
◦ Front-of-the-House Staff◦Restaurant Managers◦Host/Hostess◦Server◦Bussers◦Cashiers
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Careers in the Food and Beverage segment
Back-of-the-House-area in a hospitality business that guest usually do not see.◦ Work does not directly involve interaction with guest.◦ Main responsibilities include: food production,
purchasing and receiving, marketing and sales, human resources, accounting, security and engineering and maintenance. Back-of-the-House Staff
◦ Executive Chef◦ Sous-Chef◦ Kitchen Manager◦ Steward◦ Food Preparers◦ Chefs, cooks
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Careers in the Lodging segment Front Office Staff-handles everything related to
selling sleeping rooms and interacting with guest.◦ Front office manager
Managing front desk◦ Reservations department
Handing reservations Sales Agents
◦ Front desk department Front desk agents
◦ Uniformed service department Door and Bell attendants Parking and transportation staff. Example: Valet Concierges
◦ Telecommunications department Operators Wake up calls
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Careers in the Lodging segmentHousekeeping-responsible for keeping the hotel
clean◦ Executive Housekeeper
Managing housekeeping department and budget.◦ Assistant Housekeeper
Inspector of rooms. Room attendants.
◦ House staff supervisor Concentrates on the cleanliness of the main public areas.
◦ Laundry Supervisor Laundry attendants Seamsters
◦ Contract Services In-house housekeeping services-housekeepers are part of
hotel Contract housekeeping services-services performed by a
company that is not part of the hotel.
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Careers in the Lodging segment
Marketing and Sales-promoting the hotel and providing group rates for rooms and meeting rooms
Human Resources-hiring of hotel personnel Accounting- Controlling the finances of the company. Security-Keeping the hotel property safe Engineering-responsible for the physical facilities of the
hotel. Examples: Repairs, maintenance, deep cleaning and grounds keeping.
Characteristics of hotel employees:◦ Great interpersonal and communication skills◦ Providing non-verbal communication through eye contact.◦ Providing patience and empathy with customer.◦ Maintaining professional appearance.
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Careers in the Travel segmentTravel agent-an individual who works at a retail
business that brings travelers and travel industry suppliers together.
Rental Car agents- rents vehicles to travelers.Bus drivers-Transport travelers around the country Train operator-Transports travelers around the
country by train.Flight attendants- Tend to travelers needs while they
travel by plane.Pilots-Employees who fly airplanes.Airplane technicians- Employees who repair and
conduct maintenance on airplanes.Airport personnel-Employees who provide customer
service at airports across the world.
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Careers in the Tourism segment
Tour guides-Working with people to give tours of different locations.
Party Planners-scheduling events/parties. Visitor Center employees-Sales Managers, sales
consultants, Marketing and Sales representatives and receptionists.
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Careers in the Recreation segmentState and National park representatives.VolunteersSwim coachLifeguardsCamp counselorsEvent plannersPark and Recreation employees