unit 1. planning ahead
TRANSCRIPT
Министерство образования и науки Российской Федерации
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САНКТ-ПЕТЕРБУРГСКАЯ ГОСУДАРСТВЕННАЯ ЛЕСОТЕХНИЧЕСКАЯ АКАДЕМИЯ им. С.М.КИРОВА
Воробьева Н.В.Ким Г.У.
МЕТОДИЧЕСКИЕ УКАЗАНИЯ И ПРАКТИЧЕСКИЕ ЗАДАНИЯ
по развитию коммуникативных навыков делового английского
для 1-2-х курсов всех факультетов
Санкт-Петербург
1
2006
CONTENTS
UNIT 1. PLANNING AHEAD....................................................................................................................................................3Writing..................................................................................................................................................................................3
UNIT 2. MAKING ARRANGEMENTS...................................................................................................................................10Timetables, plans and making appointments......................................................................................................................12Making arrangements..........................................................................................................................................................13Fixing a time........................................................................................................................................................................15
UNIT 3. TELEPHONING TO MAKE ARRANGEMENTS................................................................................................17Polite questions...................................................................................................................................................................17Starting and finishing calls..................................................................................................................................................17Telephoning quiz.................................................................................................................................................................19Making arrangements..........................................................................................................................................................22Speaking..............................................................................................................................................................................23
UNIT 4. E-COMMERCE..........................................................................................................................................................24Vocabulary..........................................................................................................................................................................24Language review.................................................................................................................................................................26Writing................................................................................................................................................................................27Complaints and suggestions................................................................................................................................................28
UNIT 5. PHONING EMPLOYERS..........................................................................................................................................29
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UNIT 1. PLANNING AHEAD
Writing 1 Look at the different documents ◘ Find the letters and faxes. What differences in layout and style do you notice? Consider
the position of the address and date the opening greetings the endings
Scott Management Training Tudor House Rebridge Road Wicken Wolverton Bucks Tel: 0908 571286 Fax: 0908 571286 5 February 19___Marketing DirectorAlert Systems LtdCowpepper RoadJerichoOxford OX2 6DP
Dear Sir or Madam,
As a sales executive in today's business climate, you will be well aware of the need to deliver rapid results. I am delighted to tell you that Scott Management Training will be running a one-day seminar in Oxford on 15 March which will enable you to do just that.
So that you can find out more about the concrete benefits of a SMT sales seminar, I am enclosing a demonstration cassette tape along with details of the day's programme and priority booking forms. To ensure participants receive personal attention, we are limiting places at the seminar to 25. As we expect demand to be high, we advise early booking.
If we can be of further assistance, please do not hesitate to contact our Customer Service Department.
Yours faithfully,
Barbara SandersJacky ScottManaging Director
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TELEFAX TRANSMISSION
HEAD OFFICE:171-175 Hartlington Court Telephone: 071 8375Long Wall Fax: 071 8378London EC4 RS5
To: Claire Patterson, Sales Director, Alert SystemsFrom: Alan Wilson, MD Date: 9 FebruaryRe: My visit to Oxford Pages: 1
Further to our meeting last month, you will be pleased to hear that Dr Piti Hutasingh is interested in acting as your agent in Thailand. He is visiting London next week. If you wish, I would be happy to bring him with me when I come to see you in Oxford next Thursday.
Could you possibly arrange accommodation for us for one night at the Randolph Hotel?
Looking forward to seeing you on the 15th.ASW
The new brochures have come back from the printers. Would you like me to send them to the Sales offices or do you want to check them first?They have sent the invoice too,
TELEPHONE MESSAGE
To: Claire Patterson (Sales Dept) In your absence
MR/MRS/MISS ISAACS
of THE EXPRESSTelephone No: 0799 267698
and left the following message
She's a reporter from the express and she's rungthree times. Says it can't wait. Something about an alarm system we sold that didn't work. Pls.phone her back.
Signed: CharlesDate: Monday 12th Feb Time: 10.30 am
Construcciones Escobar
Calle de los Alamos 42044 Concepcion Chile
Tfno. 2234698 Telefax: 24181361
February 19__
Re: Our order ref.7256-89
Dear Claire,
Thank you for your letter of 18 January enquiring about our shipment requirements for the above order. I am sorry about the delay in replying but I have been away for a few days. As you know, we planned to installthe alarm system in a new government building that was under construction. Unfortunately we have just heard that all building work has been stopped until further notice so I am afraid we must cancel the order. I am sorry for any inconvenience caused but I'm sure you realize that it is due to circumstances beyond our control. I will of course contact you again if building work is resumed.
Yours, sincerely,HugoHugo Garrido Escobar Director
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Cherwell Catering
f a x ___________________________________________________________________Attention of: From: David Ellingham (Finance Dept) Colin Scott(Outside Contracts)No.Pages incl.top sheet Time/Date: 1 09.30 am 9th February
Please telephone us immediately if you do not receive the number of pages indicated
Dear David, Re: Lunch arrangements .
With reference to our phone conversation yesterday, I am writing to confirm that we can provide lunch for nine people in your executive suite at 1 p.m. on Friday 24 February.
Menu 1 Menu 2Melon and Parma ham Onion soupFancy fried chicken Roast pork and apple sauceChocolate gâteau Crème caramel
If you have any further questions, please do not hesitate to ask.Best regards, Colin ScottColin Scott
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CHERWELL CATERINGHOLBART WAYOXFORDOXFORDSHIRE OX38NPTEL: 0865 267683 FAX: 0865 267622
Claire,I've arranged for outside caterers to lay on a meal for our guests from Saudi Arabia.Could you let them know which menu you want?David
ALERT SYSTEMS LtdPRIVATE & CONFIDENTIALMEMORANDUM To: Claire Patterson From: Andrew Tiffanyc.c.Carlo Baldi (Marketing) Date: 12 February 19Re: Budget Cuts
** ** **
I regret to inform you that we must look for further reductions in our spending on sales promotion and advertising. I'm calling an urgent meeting for tomorrow (Tuesday) at9.00.a.m. in my office to discuss nextmonth's budget. I realize this is very short notice, but I'd appreciate it if you could attend. AT
COVER LETTER
Natalia Rybakova 2790 Bragg Street #203
Brooklyn,. NY 11235March 9, 2000
Mr. Nelson Bloom, Esq.Attorney at Law2516 Avenue WBrooklyn, NY 11229
Dear Mr. Nelson Bloom:
I would like to apply for the position of paralegal secretary as advertised in the New York Post. My skills are definitely suited to this job.
In Touro college I took several intensive courses including Business Communication, Office Technology, Keyboarding, Business and Management. I believe my skills and experience really qualify me for this position. I am responsible, serious and reliable worker.
I would like a chance to tell you more about my training and experience. As reflected in my resume, I have worked for the Law Office as an attorney's assistant. There I was responsible for processing, motor vehicle and premises liability cases: work with legal papers, communication with the clients.
I would appreciate an opportunity to meet with you to discuss my qualification for this position. I will call your office in four days to schedule an interview at a time that is convenient for you. You can reach me at (718) 332-7421, from 3 p.m. to 10 p.m. My resume is enclosed.
Thank you for your consideration.
Sincerely, Natalia Rybakova
March 9, 2000
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2 Make yourself a checklist of useful phrases for future reference. Complete the table below with words and phrases from the box.
___________________________________________________________________________ Starting We are writing to advise you of…
confirm …_________________
Starting a reference Thank you for your letter of January 23. With reference to our telephone conversation today,… ______________ your fax of June 5th, …
Giving good news I am delighted to tell you that…____________________
Giving bad news We regret to inform you that…Unfortunately …________________________
Making a request We would be grateful if you could…I would appreciate it if you could…___________________________Please …
Offering help If you wish, we would be happy to…____________________________
Apologising I am sory about the delay in replying.I would like to apologize for…We are sorry for _______________
Enclosing documents I am enclosing …_____________________________
Closing remarks If you have any further questions, __________________If we can help in any way, please contact us again.Thank you for your help.
Referring to future contact I look forward to meeting you next week.Looking forward to receiving your comments in due
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Would you like me to … ? Enquire… Could you possibly…?You will be pleased to hear that… I am afraid… Further to…Please find enclosed… seeing you on the 29th. any inconvenience caused. please do not hesitate to ask
course. _________________________
3 We regret to inform you that … is more formal than I am afraid… Can you find more examples of formal and informal language in
the table?
4 A fax is quicker and more urgent than a letter, but a letter is more formal and confidential. What would you send in the following situations: a letter or a fax? How would you begin and finish it? Write the opening and closing phrases.
1 You have heard that Ms Parker, a colleague from your London office, will be visiting your company next month. You need to offer to book a hotel for her.
2 You'd like a colleague who works at your organization's subsidiary in Melbourne to send you copies of all Australian press cuttings that refer to your company.
3 Your copy of Newsweek hasn't been arriving recently. Perhaps your subscription has run out. You'd like to find out.
4 Mr Kulesza from Poland phoned you this morning to ask for a demonstration of one of your products. You need to tell him you've spoken to someone in your Warsaw sales office and that they will be in contact shortly to make arrangements.
5 Mr Liu wrote and asked you to speak at a conference in Taiwan. Unfortunately you can't go.
6 Signor Masera phoned and asked for directions to your office from the airport. You promised to send him a map.
7 You met Frau Gräber at a meeting in Geneva several weeks ago and promised to send her a copy of an article you read on time management. You have only just got round to sending it.
5 Now try writing one of the letters or faxes out in full.
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UNIT 2. MAKING ARRANGEMENTS
Timetables, plans 1 The Present Simple Tense is often used to talk about and timetables. Work with a partner, asking and answering arrangements questions.
A When does the London train leave? B It leaves at 11.20
The London train leavearrive
11.20 a.m.3.45 p.m.
The meeting startfinish
3.00 p.m.5.15 p.m.
The bank openclose
9.30 a.m.3.30 p.m.
2 Now look at the conference programme and ask about
* the Regional Performance Reports* shuttle buses to the airport* Mange Tout Restaurant* the Roof-Top Barbecue* Highlights hairdressers* coach tours of the city* shuttlebuses to the aiport* Riverside Hotel offers a regular daily service to Heathrow and Gatwick. Coaches leave from the main entrance at 7.00, 10.00, 13.00, 16.00 and 19.00
Please allow 60 minutes for your journey to Heathrow and 90 minutes for Gatwick.
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H I G H L I G H T S UNISEX HAIRDRESERS
9.45 a.m.- 5.30 p.m. Florence Arcade Riverside Hotel 01751-248197
No appointment necessary
COUGH TOURS OF THE CITY
10.30-12.30; 2.30-4.30 £8 Adult £5 child Please book at reception
3 The Present Continuous Tense is often used to talk about planned future arrangements
LIONS CONFERENCEProgramme for July 22nd
9.30 am Regional Performance Reports: Germany Italy Scandinavia Marlborough Room Conference Suite 6th Floor
12.30 p.m. Lunch Swithins Restaurant 3rd Floor
Lunch 2.30 p.m. Regional Performance Reports: 12 noon-2.30 p.m.
The USA _______________ Hungary Dinner Spain 7.00 p.m.-11.00 p.m. Marlborough Room Conference Suite 6th Floor The restaurant is located
in the Florence Arcade on8.0 p.m. Roof-Top Barbecue with the 'Hill the Ground Floor. Patrons - Midnight Runners Jazz Quartet' are kindly requested to
Riverside Hotel Roof Garden reserve a table in advance to avoid disappointment. (01751) 248260
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4 Look at the itenerary below. Ask and answer questions about Mr Gruber's schedule.
A When is he arriving?B At nine o'clock.A What's he doing first?B He's meeting the Overseas Sales Manager in the conference room.
ITINERARY FOR THE VISIT OF MR H. GRUBER TO THE LEYTONSTONE FACTORY
25 JULY
9.00 Arrival9.05-9.45 Meeting with the Overseas
Sales Manager (Conference Room)9.45-10.15 Coffee with the Marketing Director
and Finance Director10.15-10.45 Company presentation video10.45-11.45 Demonstration of the N4 prototype11.45-12.40 Meeting with the Managing Director
and Marketing Director (Boardroom)
Making 5 Put these sentences in the correct order to make a short appointments conversation.
○ Yes, please. Would Tuesday the 26th be convenient?○ Good morning, Mrs. Mane. This is Peter Brien.
○ It's quite all right. I'll look forward to seeing you on Thursday the 28th, then.
○ I'm calling about our appointment on the 25th. I'm afraid I can't make it.○ Fine. Thank you. Goodbye.○ Good morning, Mr Brian. How can I help you?○ Yes, I can manage the 28th. I'm sorry to be a nuisance.① Shifali Mane.○ It's not a problem. Would you like to fix another time, then?
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12.40-2.30 Lunch with the Overseas Sales Manager (Saraceno Restaurant)
2.30-3.30 Tour of Leytonstone factory3.30-4.00 Final discussions with the
Overseas Sales Manager4.00 Car to Terminal 2, Heathrow
Airport6.00 Flight to Frankfurt, LH 1607
○ I'm afraid I'm tied up on the 26th. How about the 28th?
Making 6 Supply alternative words for these phrases. Use words from arrangements the conversation of the previous exercises.
1 We need to a time for the meeting.
2 next Wednesday?
3 I'm afraid I'm
4 When would
5 I can Friday
6 I'm afraid I can't to Tuesday's meeting.
7 Complete these sentences with words from the box.
1 My name is George Rawlings and I _______________an appointment to see Ms Bernejo at 2.30.2 She's always very punctual so I don't want to
______________our appointment.3 I'd like to ___________________ an appointment to
see the manager.4 Mr Cottage is ill so we need to ________________
his appointments.5 I'm sorry to be a nuisance but could we
__________ our appointment until next week?
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arrange f…………….
Are you freeH………….
busy t…………up.
suit you?be c……..?
make m………….
come m………….it
make cancel be late for have postpone
8 Sometimes we have to cancel or postpone appointments. What other things do we cancel or postpone? Make up more sentences using the verbs cancel and postpone.
9 You are entertaining a foreign visitor from your parent company. Ask if they want to come to the monthly marketing meeting give a talk at the meeting meet the production manager see the new packaging machinery come to a party
Use the phrases given below.
INVITING SAYING YES SAYING NO
Would you like to … ? Thank you. I'd like that. I'd love to but… That would be lovely. I'm sorry, but…
10 Compare these phrases with the ones above. Which are more informal?
INVITING SAYING YES SAYING NO
Do you feel like …-ing? That's a good idea. Well, actually … How about … ing? Yeah, great. I'm afraid…
11 Ask a colleague about their future plan. If they are free, invite them to do something with you.
A Are you doing anything special tonight?B No, not really. I'm just going home and watching TV.A How bout coming out for a drink?B That's a good idea.
THE DAY AFTER TONIGHT TOMORROW NEXT WEEK
NOW _______|__________________|_____________________|_______THE FUTURE │ │ TOMORROW AT THE WEEKEND
Give some ideas of things to do.
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Fixing a time 12 Study these phrases fixing a time
SUGGESTING A TIME
Can you make 2 o'clock on Thursday?manage
How about
Are you free on the 26th? at 3.30?
SAYING YES SAYING NOYes, that suits me. I'm afraid I can't make it.Yes, I'm free. manageYes, that's fine. I'm tied up.
Practise the phrases in pairs. Use the pattern below.
SALES PERSON CUSTOMER
INVITE YOUR CUSTOMER TO LUNCH
SAY YES
SUGGEST A TIME
SAY NO AND SUGGEST ANOTHER TIME
SAY NO AND SUGGEST ANOTHER TIME
SAY YES
Now practise again. The sales person should invite the customer to visit a local tourist spot come to dinner come to a night-club.
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13 You want to arrange a meeting with the people sitting next to you. Arrange a time and place that suits everyone.
ASKING FOR SUGGESTIONS
When would suit you?What timeWhere be convenient for you?
CONFIRMING
I'll look forward to seeing you on Thrusday at ten, then.See you on Thrusday at ten, then.
14 You want to arrange a meeting with your colleague. Phone him/her and arrange time and place. Here is your diary for next week.
15 We often use the word would when we are making arrangements. Match the two halves of these sentences from the conversations.
1 Would you mind if I … a put it on the schedule then?
2 She'd like me to … b arrange a demonstration?3 Would you like me to … c very kind.4 That would be … d have a look at your rolling mill.5 Would you … e brought a colleague with me?6 Would you mind … f showing her the rolling mill?7 Would you prefer … g the morning or the afternoon?
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UNIT 3. TELEPHONING TO MAKE ARRANGEMENTSLANGUAGE WORK
Polite questions 1 Study this conversation. Does B agree to A's request or refuse?
A Would you mind if I opened the window? B No, not at all.
2 Work with a partner to ask and answer questions. Use the correct question form from the box.
1 Ask for permission to use your client's phone.2 Find out whether your guest wants tea or coffee.3 Offer to call a taxi for your visitor.4 Invite your partner to play golf with you next week.5 Ask your supplier to make you a copy of their new price
list.6 Ask your colleague to give you a lift to the airport.
Starting and 1 Use the following standard phrases to start and finish finishing calls telephone calls. Make yourself a checklist for future
reference. Study the table below, then add these phrases.
Anyway … I'll look forward to seeing you on Tuesday, then.How are things? Let me know if there's anything I can do.I'm phoning to ask … Thank you for calling.
_____________________________________________________________________Welcoming the call Nice to hear from you.
_____________________________________________________________________Polite enquiries How are you?
_____________________________________________________________________________________________
Indicating you're ready to finish Right then … ________________________
_____________________________________________________________________Offering help Give me a ring if you have any problems.
________________________________________________________________________________________________
Confirming future plans See you on the 26th, then Until Friday, then.
________________________________________________________________________________________________
Ending on a friendly note Thanks for your help.___________________________
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Would you … ?Would you like to … ?Would you like me to … ?Would you mind … ? Would you mind if I … ? Would you prefer … ?
Have a nice day. _____________________________________________________________________
2 Now complete the beginning and ending of the conversation below. Use words and phrases from the table
The start A Sandra Parker. B Hello Sandra, Hans Grass here. A Hans, ____________________________? B I'm fine, thanks. ______________with you? A Not bad at all, thanks. B Sandra, ____________________if you have
the details for the multimedia meeting.
The finish A ___________________________________. B Yes, I'll do that. Thanks. A _________________________Friday, then. B Yes. _____________________________ . A You're welcome. ___________________ .
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Telephoning quiz 3 Work with a partner. Test yourself with this quiz.
A
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C This is Terry Rance.1 Sorry?2 Repeat, please.
D Is she free on Friday? 1 No, she isn't.2 I'm afraid not.
E Would morning or afternoon suit you best?1 I don't mind.2 I don't care.
F Is that everything? 1 Yes, of course. 2 Yes, that's the lot.
A Can I speak to Loretta?1 Who are you please?2 Who's calling please?
B Could I have your name please?1 Yes, I'm Anna Long.2 Yes, it's Anna Long.
A I'll connect you.B Just a minute.C The line's busy.
Thing of another way of saying Explain these words.
A a codeB an extension
You hear the following expressions on the phone.What do you think the speakers mean?
a You're very faint.b He's tied up at the moment.c Could you read that back to me?d Can you bear with me for a second?
Choose the polite reply in each of these conversations.
HOW EFFICIENT DO YOU SOUND ON THE PHONE? Can you impress foreign callers with your telephone English? Find out by doing this quiz.
Oh, dear. It's ratherurgent. ①
I'm afraidChris is in a meeting ②
Making 5 Work with a partner. One person is the caller (1) and the other person appointments is everyone else: a switchboard operator (2), a secretary (3), and the person receiving the call (4). Follow the arrows to make as many
different calls as you can.
6 Now close your books and act out some similar calls
④②
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Start here. ①
Who's calling please? ②
Rodec Ltd. ②
Nice to hear from you. Howare you? ④
The line'sfree now.I'll put you ②through.
I'm fine, thanks, and you? ①
Could I speak to Chris Marks? ①
Yes OK. ①
Hello, Chris. This is Midi ①
I'll put you through ②
Thanks ①.
Chris Marks. ④
Yes,please. ①
Is Chris'sSecre-taryavai-lable? ①
Fine.What can I do for you, Miki? ④
I'm comingto Englandnext ① week.Could wefix a time to meet?
Cer-tainly. ②
I'm afraid the line's still busy. Do you still want to wait? ②
Miki Kajita ①
The line'sengaged.Will youhold? ②
I'm afraidI'm awaythat day Can youmanage Friday? ④
Could I speak toChris's Secre-tary? ①
No, it's all right, thanks.I'll call back ①later.
Yes of course.When wouldsuit you? ④
Mor-nings are best.Does Thurs-daysuit you? ①
Would youlike me to put you through toChris's Secretary ②
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Thanks.
①
Lesley Ellen. ③
Would youmind telling mewhat it's ③about?
If you could ①
Good morning I'd like to make anappoint-ment with Chris Marks. ①
I'd like to dis-cussour account ①
Could youspell thatplease? ③
Hold on.I'll see. ②
I'm notstayingthat long. ①
How aboutWed-nesday then?④
I'm arrivingon Mondaymorning so how about ①Tuesday? Are you
free on Wednes-day? Say ten o'clock? ③
That wouldbe fine. ①
Good-bye. ③
Yes, Wednes-day'sfine.Shall we say 11.30? ①
That's ratherdifficult. Can you make Wednes-day? ④
I'll get thediary. MayI have your name? ③
No.I'm not ar-riving in Eng-landuntil Mondayafternoon ①
Good. Sothat's Wed-nesday at ten then. ③
Thank youvery much. ①
Great. I'lllook forwardto it. ④
I'm seeing someone in the afternoonbut I'm free inthe mor-ning. ①
It's MikiKajita. ①
I'm afraid Chris is away that day.Would Monday suit you? ③
Yes, that'sOK.Butnot tooearly. ①
So that'sMon-day athalf pasttwo then ③
Lovely.until Wed-nesdayat 11.30 then. ①
Good.If you come around half ④ eleven, we could go out for lunch af-terwards. Yes.
That'sM-I-K-I K-A-J-I-T-A ①
Right. And when would beconve-nient? ③
What about Thurs-day mor-ning? ①
Shall we say 2.30then? ③
Yes, that'sfine. ①
No pro-blem.I'll book atablesome-wherelocal ④
Thatwouldbe niceI can'tstay ①long,though
Arrangements 7 Put the sentences in this conversation into the correct order. Number the boxes. Then read it with a partner to check your answers.
○ Yes, it's off. It was OK for me, but Christophe has got to go to the States.
○ OK. I'll pencil it in and wait to hear from you, then.
○ I don't know. I'll get in touch with him and find out.
○ Has something come up, then? ① Claudia Cavosi. ○ I was going to London, but I could put it off. ○ Could we? Would the Wednesday of the week
after suit you? ○ Claudia, this is Heinrich. Bad news about next
week's meeting, I'm afraid. ○ Thanks, Claudia. Sorry to put you out like this. ○ Yes, I'll get back to you as soon as I can.
○ It's no problem. Can Christophe make it, though?
○ He's difficult man to pin down, isn't he? Do you want to fix another time?
8 Think of another way to say the sentences below. Use these multiword verbs from the conversations above.
1 Could we write a provisional date in our diaries? 2 I 'm sorry to upset your plans like this. 3 I'm afraid the conference is cancelled. 4 Something unexpected has happened and I can't make it. 5 We'll have to delay the meeting. 6 I can't make them decide exactly what they're going to do. 7 I need to contact my lawyer.
Speaking 9 Work with a partner. You are going to plan the schedule for
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to put someone outto put something offto be offto pencil something into get in touch with someoneto come upto pin someone down
the first day of an international sales conference. One person should look at the information in File
You have booked the conference venue. Phone your Colleague at head office, find out how many delegates would like to attend each presentation and complete the programme. Use the information about the conference centre from the key to the brochure on the opposite page, and the list of speakers below.
Programme(DAY 1)
Session 1(9.00-10.30)
Session 2(11.00-12.30)
Session 3 (2.00-3.30)
Auditorium Mr Tanaka
ConfernceRoomMeetingsRoom
10 Work with a partner.
1 You work at the headquarters of an international company. You are spending next week at your UK subsidiary in London and you have to arrange a meeting with the UK Sales Director to discuss next year's targets. You'll probably need two or three hours of their time. Phone and fix an appointment. Use your diary.
2 The Sales Director calls you back ten minutes later. Take the call.
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SpeakersMr Tanaka(Japan)Dr Joeckel(Germany)Ms Bocage(France)Mr Alatali(Turkey)Ms Kirmanen(Finland)Mr Lucerni(Italy)Ms Morey (USA)
UNIT 4. E-COMMERCE
Vocabulary 1 A Fill in the gaps in the text with the best word.
e-business: Backing for Internet Standards UDDI should help ………………³ problems encountered by business-to-
On September 20, three major Internet companies business online ………4 .Currently, announced backing for an Internet-based there are many different ways for directory that would help businesses locate each companies to list their poducts andother and engage in e-business. services online, which can lead to problems because of …………… 5
approaches.
.. d.. 1 Universal Description Discovery and As large business-to-business onlineIntegration (UDDI), it is based on marketplaces begin operating, agreeingfundamental Internet standards. on a single directory standard would helpThe companies said they would ……….² …….6 the IT systems of companies for it as an open industry standard. more efficient Business transaction
………………7 . UDDI also received the support of a large number of smaller companies.
1 a) Name b) This c) The d) Called2 a) give b) offer c) download d) save3 a) deal b) solve c) ignore d) deflect4 a) transactions b) money c) exports d) economics5 a) erroneous b) restricted c) incompatible d) faulty6 a) unite b) integrate c) conform d) improve7 a) processing b) speed c) record d) solutions
B Use the clues to complete the e-crossword
Across1 The Safebiz.com site gets over 500 …………………….. per day. (4)4 An even more popular ………………….. is Interbiz.com, with almost 10,000 visitors a week. (4)
6 The equivalent of paper junk mail is called ………………… .(4) 7 The Internet still means fun to a lot of people, but it certainly means
………………… to business people. (4)8 Businesses which …………………… to seize the opportunities offered by e-commerce might not be able to survive. (4)9 By ordering ………………, the cost of a transaction is dramatically reduced. (6)10 An Internet site name is called the ………….. name. (6)
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Down2 If you want your website to get a lot of ……………, make sure you register it with all the major search engines. (7)3 If you save information from the Internet into one of your computer files, we say that you …………… the information. (8)4 e-commerce means buyers with browser-equipped desktop PCs can now ………………. a global network of approved suppliers linked over the Net. (4)5 Many e-mail programmes ………………… files before sending them in order to make transmission easier and quicker. (6)6 A …………. engine is a programme that seeks out, visits, and indexes websites. (6)
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RC
1 3 4 5
76 S
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Language review A Cross out the verb forms which are grammatically incorrect.Conditions
1 The Internet would not have taken so fast if people aren't a bit technically- hadn't wouldn't be minded.
weren't
2 If everyone owned a computer, the volume would increase rapidly. own of e-commerce could would own might
3 If I had been you, I would contact an Internet consultancy. Were will
Would own should
4 I wish all e-commerce companies have to prove their value and reliability, had to somehow! will have to
5 If the economic сlimate is right, our e-commerce industries will flourish. was may were
6 Suppose we all will abandon old ways of doing business, would happen? abandoned what do you think will
B Complete these sentences with the most appropriate word or phrase from the box.
1 There will continue to be little trust between business partners on the web …unless…. a system for online guarantees is set up.
2 ………. how hard we work, we'll fail if we don't adopt the new technology.
3 Starts-up have to deliver on their promises, …………….... there is no long-term future for them.
4 ………… you see the web as a real world-wide opportunity, both your customers and competitors will soon be equally global.
5 ……………. The future holds, let's go digital and be on the winning side.
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however much no matter otherwise unless whatever whether or not
6 ……………. You work on your web site design, remember that having a really appealing business offer is the most important success factor.
Writing 3 A Match these sentence halves. LINKING IDEAS 1 We will be able to compete in a) provided that you have a guarantee the new global marketplace they are available «on site». 2 e-commerce is unlikely b) so long as more companies in EU to take off countries embrace technology.
3 It is alright to order goods c) unless there is a system for online, building confidence between business partners on the web. 4 Many more businesses will d) if Alfitel continues to lead the get online way in wireless telephony.
5 Europe will not lag behind e) only if we seize the oppotunities the progress made in the US that new technologies present. 6 m-commerce, or access to the f) providing access costs are
Internet on mobile handsets, brought down. may take off In Italy first.
B Cross out the two explanations which are not correct. The six linkers (in italics) in exercise A are used to express:
a) conditional relations b) time relationsc) purpose
Complaints and C Complete this business e-mail with an appropriate form of the verbs Suggestions in the box.
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accept arrive cause complain guarantee happen look promise
To: [email protected]: Order No RS/050A
Dear Mrs. Nagy
This is to ……………......¹ about the late delivery of our order for 15 office chairs which ………..² today, twelve days later than you ……………………³.We cannot ……………….⁴ the possibility of such a delay …………….⁵ again as it has ………………⁶ us a lot of inconvenience.If you can't ……………⁷ firm delivery dates, I'm afraid we'll have to …………….. for an alternative supplier.
Yours sincerely,◈E.JankovPharmaco Int.
D Reply to the e-mail in exercise C.
We would like to offer our sincere apologies for … Please accept our apologies for … The delay/mistake/damage was due to circumstances
beyond our control. We cannot understand how such a delay/mistake could
have occurred. Please accept our reassurances that … We can guarantee that … We can promise that …. Let me personally assure you that…
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To: [email protected]: Order No RS/050A
Dear Mr Jankov,
Yours sincerely,
G.NagyManagerIroda Vilag
Useful language
UNIT 5. PHONING EMPLOYERS
Phoning About a Job
If phoning is the only way to answer an ad or find out about a job, use the helpful hints listed below. Do not phone if the ad says «apply in person»or «send resume».
- Practice what you want to say before making the call,- Be prepared: have your paper and pencil ready,- Speak clearly and confidently,- Sound enthusiastic and interested,- Give your name, the job you are applying for, and how you found out about
the job.- Ask what education, training, or work experience is required for the job.
Save more detailed questions for the interview.- Tell the employer a little about yourself and your job skills. Be prepared.
Refer to your Personal Data Sheet on pages 26 and 27 before calling the employer.
- Ask for an interview to discuss how your qulifications fill the job.- If you are offered an interview, be sure to get correct information on the
place, date, time andName of the person who will interview you.
- Thank the person you have spoken to before you hang up. If you don't get an interview, send a thank you note to the person you spoke with.
To inform the student how to follow-up on the lead they obtained regarding a possible job. Knowledge of a job possibility does no good if the individual does not know what to do with this information. The only method being presented is use of the telephone as it was felt that walk-ins were not generally appreciated by employers, and lettersWere not applicable in the trades that our clients are being trained for.
Call on the Telephone
Pad and pen in hand.Introduce yourself and tell your source.Sound enthusiastic.Speak clearly.Do Not let the individual conduct the entire interview over the telephone.Obtain interview information.
Name of company.Address of company and directions.Time of interview: date and hour.Interviewer full name, department and title.
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The goal of your telephone contact is to get an interview.
To teach the student how to prepare for the interview both physically and psychologically. An interview can be a very stressful situation, especially if the interviewee is unprepared. Therefore, it is essential that the students be aware of the various steps necessary to prepare them as much as possible for the interview.
Learn about the company.What type of business is it?Is it a large or a small company?Is it an old or a new company?
Learn about the job qualifications and duties Dress appropriately and neatly. Prepare resume or application information. Think about your answers to their questions the night before. Think about what your reaction will be if you are asked to
take a polygraph test. Speak to your counselor regarding your emotions and/or
hesitations. Think about how you will present your disability to the
employer-how you can turn that disability into an asset. Get a good night's sleep. If you are not going to keep the appointment, call to cancel.
TELEPHONE SCRIPT # 1
Receptionist: - Good morning, Miller-and company. May I help you?Caller - Yes, can you give me the name of the person who does the hiring
For your company?»Receptionist: - That's Mr.Bart.Caller: - Could i tald to Mr.Bart?
Receptionist: - Yes, you can, just a moment.Mr. Bart: - Hello, Lou Bart.Caller: - Mr/Bat, my nave is Ben Smith, do you have any jobs open for Junior
Accountants?Mr.Bart: - Yeah, as a matter of fact, I've got one now. Have you got an
experience in computerized Accounting?Caller: - I sure do, would 1:00 or 2:00 today be OK for an interview?Mr.Bart: - How long have you been doing journals and posting?Caller: - About four years, which time would be better for the interview?Mr.Bart: - Could you make it 3:00?Caller: - Fine, I'll see you at three.
It might not happen exactly this way, but this is the way the call usually goes.
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TELEPHONE SCRIPT # 2
Receptionist: - Hello, Anchin, Block and Anchin. Can I help you?Caller: - Could you give me the name of the person who does the hiring for
your company?Receptionist: - Surely, that is Mrs.Bond.
Caller: - Thank you, may I talk to her?Receptionist: - Just a moment.Mrs.Bond: - Hello, Bernice Bend.Caller: - Hello, my name is Mark Galper. Do you have any job openings for
an experienced Auditor?Mrs.Bond: - No, I don't at this time, I'm sorry.Caller: - Well would you know of another opening somewhere else?Mrs.Bond: - As a matter of fact, I think I do. David Berdon company had an
opening last week. Mr. Powell is the one to talk to.Caller: - Thank you, I appreciate it, goodbye.Mrs.Bond: - Goodbye and good luck.
TELEPHONE SCRIPT # 3
Receptionist: - Hello, Davies and Davies. May I help you?Caller: - Good morning, Mr.Davey, please.Receptionist: - Just a moment.Mr.Davey: - Davey, can I help you?Caller: - Mr.Davey, my name is Mark Galper, and Mrs.Bond at Anchin, Block and Anchin suggested I call you about the opening for an Auditor.
Have you filled it yet?Mr.Davey: - No, I haven't, have you done Trial Balance and Bank reconciliation?Caller: - Yes, I have three years experience. Could I see you at 1:00 today for
an Interview, or would 2:00 be better?Mr.Davey: - Have you done Financial Statement, or is payroll your main
occupation?Caller: - Usually it's all journals including Taxation. Would 3:00 be alright for
an interview or would 4:00 be better?Mr.Davey: - Let's make it 4:00.Caller: - Thanks, I'll be there.
Make sure the employer knows your name. Offer to spell it if appropriate, or simply repeat it when confirming the interview time.
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TELEPHONE SCRIPT # 4 (My personal script)
A. Hello. MAY I PLEASE HAVE THE NAME OF THE PERSON WHO DOES THE HIRING _______________________________________________________________________________? (of mechanics, for the plant, etc.)
B. THANK YOU. MAY I PLEASE SPEAK TO
___________________________________________________?(him, her, Mr. Bond, etc.)
C. HELLO,___________________, MY NAME IS _____________ (person's name) (my name)
DO YOU HAVE A JOB OPEN FOR A(N) ______________________________________________________? (good, reliable, etc.) (your occupation?)
D. I WOULD LIKE AN APPOINTMENT TO COME IN AND TALKTO YOU ABOUT THE JOB. HOW ABOUT ________________;
(time)OR WOULD ________________BE BETTER?
(time)
E. THANK YOU VERY MUCH. MY NAME AGAIN IS__________. (my name)I'LL SEE YOU PROMPTLY AT ___ ___________. GOOD-BYE. (time)
F. I'M SORRY TO HEAR THAT YOU DON'T HAVE AN OPENINGRIGHT NOW. DO YOU HAPPEN TO KNOW OF ANYONE ELSE WHO MIGHT NEED A(N)___________ ______________?
(well-trained,good) (your occupation)
CHECK OUT HOW YOU LOOK
Below is a quiz. Answer the statements. They come from job-seeking experts. Later you will discuss your answers. Circle «T»for true and «F» for false.
T F Most people will look you over in a couple of seconds. They will form an opinion of you based on what they see.
T F If an employer does not like what he or she sees in the first 3 minutes, your interview will be wasted.
T F It is good to dress up for an interview if you are unsure. You can always bring work clothes in case you are asked to show your skills.
T F You should dress at least as neatly as the boss.
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Write down the name!
If not, thank person on the line, hang up, andwrite down the company name, phone number,and the time next to the person's name. Draw a box around this information, and call back in one hour. At that time ask immediately to speak to your person.
If «No», ask for an appointment to get acquainted anyway. The-non interview «Interview».
Note: Answer any «interview»-type» questions briefly, and ask for an appointment all in the same breath. If you pause, the employer will continue to interview you on the phone.
If you receive a referral, call the referral immediately, and say that this other employer suggested that you call.
T F The safest clothes to wear for women are a dress or a suit (jacket, blouse, skirt)
T F Try to dress in the latest fashions that are fads.T F Dress flashy with new hairdos to get attention. Wigs and dyed hair make
a terrific impression.T F Having your hair cut and washed or styled before an interview is a good
idea.T F Dress in conservative colors like brown, blues, grays, or earth colors.T F Wear loud colors and plain with solids to get their attention.T F Use a lot of make-up to show you are mature.T F Use a heavy perfume or after-shave lotion that can be easily smelled. It
shows you care.T F Use light scents and a deodorant.T F Polished shoes show your care about detailsT F Make sure your clothes are clean and pressed, and that the buttons are
sewn on snugly.T F Men must always wear a tie no matter what kind of work they try for.T F Men's hair should be neat. Short is usually better than long. Later you
can grow it out.T F Shaving is a must-do thing. Do it the day of the interview.T F Men and women should have clean, trimmed nails.T F Take along a breath mint or gum you can use before the interview.
Describe in detail what you will wear to the informational interview:
Place Clothing: (the name, colour, and type (casual or dress,etc)Head (if it rains)……….__________________________________________
Top Half……….________________________________________________
Lower Half ………______________________________________________
If it is cold …...…. __________________If hot: _______________________
Make-up ………..._______________________________________________
When I'll shave …._______________________________________________
Footwear ……… ________________________________________________
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__________________________________________A SAMPLE THANK-YOU LETTER
After you make an in-person survey? You should write a thank-you letter to the person you interviewed. This form will help you with the wording of your letter.
SAMPLE____________________________________ YOUR WORDS (ROUGH DRAFT)1st paragaph: Remind the person who you are and (indent)____________________why you are writing. __________________________
Last Friday, May 18th I met with you in __________________________your office for an informational survey. You gave me __________________________lots to think about. I am writing to thank you for your __________________________time and advice. __________________________
____________________________________________________
____________________________________________ __________________________2nd paragraph: Write about something special you liked (choose one or more examples)about the interview. __________________________ (Example: Tell how kind they were) __________________________
I was nervous at first. You were kind and made __________________________me feel at ease. I liked your jokes and stories. __________________________
I learned more from you in one day than anyone __________________________else in this field. Your advice will help me make a __________________________better career decision. __________________________(Example: Tell what you liked about the place you __________________________visited)
I was really impressed with all the equipment You had. The work place was very clean and bright. People were very friendly.__________________________________________ __________________________
3rd paragraph: Thank them and mention a possible __________________________future meeting. __________________________
__________________________Again, I want to thank you for opportunity __________________________
To meet with you and to learn from you. I'll look __________________________Forward to meeting you again if the opportunity __________________________arrives.
Sincerely, Sincerely,
Milton Milestone __________________________ (your signature)
_______________________________________ ____________________________
Have the teacher help you to fix up the letter. Go on to the next page and learn how to maki it look like a business letter.
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List of questions
1) Personal information about the person being interviewed• How long have you worked here?
• How did you get started in this kind of work?
2) • Tell something about myself
• What other types of places might I be qualified to work in?
3) What emplyers look for• When you hire, what kinds of experiences do you look for?
• Do you do any training on the job?
• What kinds of skills in dealing with people do you need on this job?
• What kinds of work habits do you find valuable in employees?
• Did you put in a lot of extra time when you began your job?
4) Working conditions• Can you describe shat a typical work day would be like if i worked here?
• What could I expect as a stating wage with my experience?
• What are some of the stresses I might find on the job?
5) Questions about your employer's business• What are the challenges faced by people in this kind of work?
6) Personal advice • Do you have any general advice about my first job in this field?
7) Job-seeking advice
• When you have openings, are they usually advertised or filled by word of mouth?
• Do you only hire experienced people for a position I would be seeking?
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BODY LANGUAGE
Body language helps the interviewer look at personal traits and values like integrity, honesty, attention to detail, self confidence.
• words and body need to convey the same message• often the interview cannot even put their finger on what appeared distasteful or
offensive• turn up, rather than turn down volume
Barriers to entry, private defensiveness, holding back Folding or crossing arms Using briefcase as a pad of shield
Openness Unbuttoned jacket Palms up Legs uncrossed
Confidence Sit erect Do not cover face with hands Steepling of hands
Expectancy Rubbing hands together
Readiness Hands on hips Sitting on edge of chair Head tilting – friendliness and approachability - forehead or eyebrows wrinkled may show inability to handle stress, excessive concern or worry
Eyes Calm, steady – non-threatening Do not look away for long periods, close eyes, shift focus around the room or stare
Look the person in the eye, it conveys trust, but do not stare continually break the gaze occasionally; look at note pad, etc.more blinks – more tension
GlassesIf you need them? Wear them? Eye contact changes without them far sighted people may stareDon't peer over glasses – professional look may appear as criticalDo not wear dark or tinted glasses – perceived as secretive, cold, devious or simply out of date
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Handshake
Hands Clean and well manicured
Evidence of nail biting?Cuticle biting?Dry skin?Perspiration free hands?Cold hands?
A firm brief handshake should always be accompanied by a smile and eye contact shouldn't be longer or firmer than interviewer; it could communicate domination. Arm stretched toward person, thumb up – slide hand toward the other person. Do not hold arm close to body – shows you are timid and lack confidence.
Seating
Crossing ankles – withholding information, stubbornCrossed legs – can be neutral in plush seatingHorizontally crossing legs – unprofessional; macho in men, unladylike in women
FeetDangling slip-on shoes – distractingJabbing desk or floor with foot – hostility or anger
Basic Tenets of Successful Body Language
good posture, even walk, erect slight raising of eyebrows at greeting use of mirroring technique, repeat or mimic behavior in a
positive way alert head position – eyes forward don't rush relax with each breath ◈
_
__UNIT 6. RECRUITMENT.
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Seeking for a job
The first question arising when one runs across the word is “What recruitment is?” One will say it is employing, somebody will mean selecting stuff. According to the dictionary, a recruit is a person, especially a soldier, or a group of people in the early days of his or their training, and recruitment is a process of getting new members for a job or a kind of activity, attracting qualified applicants.
So what does recruitment actually mean?Usually recruitment is a multistage process, the first step of which is selection – screening of job applicants through
on-site interviews, reference letters, resumes, application blanks and other sources of information. This primary acquaintance is resulted in the second step - personal interview and at this stage the preliminary evaluation of an applicant should be given. The screening device must predict future performance effectiveness, career progression in the organization, longevity or tenure in the organization. In case of competition when the Personal Manager of the Director has to choose among several candidates additional trials can be taken: psychological, professional tests or test working days. One of the main features of selection is motivation of applicants implying the reasons of interest in the given job – it may be salary, compensations, work time or eagerness for career. The responsible persons should always take that into account.
Anyway the recruitment as we can understand is the process from the employer’s point of view. And what is the process of recruitment for an applicant? It is job seeking.
An understanding of the job market and how it works can save you considerable time and effort in searching for the job you want. Employers find most job candidates through
On-campus interviews Advertisements Placement agencies Employee referrals In-house transfers and promotions
Help wanted advertisements in newspapers and trade journals are most helpful for foreign residents. Ads for specific job openings can be found in local and major – city newspapers, or in trade and professional journals. Other sources of the information where to look for a job are
Placement services operated by schools, colleges and alumni associations Direct inquiry to the prospective employer or the company personnel department Placement agencies with the fee paid either by you or by the employer Government employment services – city, country, state, federal Job exchanges sponsored by local civic organizations Management consulting firms that do executive recruiting and personnel searches Employment services operated by trade associations Industry conventions and trade shows Business publications that report personnel changes, such as The Wall Street Journal Former employers and colleagues Friends, relatives and acquaintances Labor unions and fairsDo you think to find a job is just to call to a supposed employer? Many people know how tiresome the process of
seeking, selection and choosing a job may be. If you have ever tried to find a job, you must know that the first thing is to look for it on the Internet. But what is next you are required to do? Right you are – to represent yourself. And the main and best way to do it nowadays is to send your resume or CV. Most Personal Managers or Directors would never talk to you until they get it, as it’s the best way they can consider your background.
Making a CV
There are no fixed international rules about CVs: different countries have different practices. But how do you go about writing this attention-getting resume? Here are a few suggestions from resume experts:
Think short. Be precise and complete, but brief Write the resume with a clear purpose and objective Be honest and be sure of your facts. Never exaggerate what you have done because you may later be quizzed
in detail on such points Explain all periods of time. For example, “From 2002 to 2004 I was out of the job market because I was at
home carrying for the family” Make the resume pleasing to look at. Use plenty of white space. A good resume will take three to four drafts,
but with planning and organization, it will help you get your job
The main points you are supposed to submit in your CV:
1. Personnel data: your last name, first name, patronymic, date of birth, residential and present address including your zip code, tel. numbers (home, office, contact); marital status, education
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2. Work experience beginning with the latest position: period of time you worked there, the position, listing your duties, achievements
3. Additional information: your personnel characteristics, hobbies, special interests or skills, physical record
Writing an Application for Employment
Tell your friends about- the details of all the jobs you’ve had- the examinations at school and your grades at them - the professional diplomas and degrees you’ve gained- the training courses you have attended- the achievements and responsibilities in your working career.
Заявление на работу Application for EmploymentПерсональные данные Personal dataФамилия Last nameИмя First (Christian) nameОтчество PatronymicСемейное положение:холост (не замужем)/женат(замужем)/ вдовец (вдова)/разведена(а)
Marital Status:Single/married/widowed/divorced (separated)
Прохождение воинской службы Military service recordЗвание или рейтинг при увольнении Rank or rating at the time of dischargeНастоящий адресПостоянный адрес (Адрес прописки)
Present addressPermanent address (Residential address)
Улица Город Штат Street City StateПочтовый индекс Телефон Zip code Phone numberНа какую должность Вы подаете заявление? What position are you applying for?Желаемая зарплата Salary desiredОбразование: Education:Среднее/Высшее High school/UniversityАспирантура/Профессиональное Post graduate course/TradeНаименование ВУЗа/Колледжа University/CollegeСпециальность: Главная/Вторая Specialty: Major/MinorСреднеарифметическое оценок Grade point averageДополнительное образование (тренинги, курсы) Additional Education (trainings, courses)Опыт работы (начиная с последнего) Experience of work (start with the last one)Название и сфера деятельности компании Name of the Company and its fieldЗанимаемая должность The positionПеречислите Ваши обязанности List your dutiesЗаработная плата SalaryПричина ухода Reason for leaving/quittingДеловые рекомендации Business referencesИмя, должность, место работы поручителя, номер телефона
Name, position, company, tel.number
Дополнительные сведения Additional informationВаши личные качества (положительные и отрицательные)
Your personnel characteristics (both positive and negative)
Ваши интересы, умения, хобби Special interests or skills, hobbiesИмеются ли проблемы со здоровьем,физические ограничения, которые могутповлиять на работу?
Have you got any health problems, physical limitations/disabilities which could affect your employment?
Когда Вы можете приступить к работе? Date you can startВы когда-либо подавали заявление в данную компанию?
Have you ever applied to this company before?
Подпись Applicant’s signatureДата Date
Getting down to seeking for a job.
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ENGINEERS FEE PAID
CIVIL ENGR $45K
Major A/E firm, BSCE + 6-8 yrs in site devlpt, highway, drainage, exc communication skills a must
ELECTRICAL DRAFTS to $30K
WAYNE WHELAHAN28o Mad Ave NYC 10016 212-889-9300
Now when you’re ready with your resume think what would you like to be and whether your functional goals are related to the skills you want to use in your work. Since they are the same skills you are identified when your personal achievements, they are likely to increase your effectiveness and success on the job.
Start with a goal statement, such as “I would like a job in which I can use my ability to sell products” or “I would like a job that will put my writing skills to use”. State only what you want to do; you’ll determine where you want to do it later.
In determine your functional goal, ask yourself the following questions.
One specific functional goal to consider is how much independence you want on the job. Do you prefer to work on your own? Or as part of a team? Would you like to be free to develop your own ideas, or are you the type who thrives on give and
take with others? Would you be happier in an atmosphere of established procedures or in a relaxed, flexible atmosphere? Your answers ill help define the right job situation for you.Next, think about your work preferences. Would you like to work with products or machines? Or with people? Or ideas? Do you prefer physical work, brain work, or a combination? Is it more preferable for you to work indoors/outdoors? Or both? Do you need supervision to get things done? Or are you disciplined and on time?
The examples of job advertisements:
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Do I want to work independently or as a art of a team?
With what materials do I want to work?
In what setting do I want to work?
GENERAL SALES MANAGER
RIGBY METAL COMPONENTS LIMITED, located in Yorkshire, is a leading designer and manufacturer of metal components for industry, such as bearings, bushings and structural parts, using cost effective powder metallurgy processes.Already well established in the UK market, the company is increasingly developing its business interests in the Continental European marketplace.Reporting to the Managing Director, the General Sales Manager will be part of a mall executive management team, and a such will be expected to pay an important part in the management and development of the Company to fulfil its growth objectives within the EU. The successful applicant ill have a background in Sales and Marketing, preferably in engineering components, and ideally b aged mid 30s to med 40s. Fluency in a major European language is required as is a record of success, particularly in generating new business. A high degree of determination and drive, together with inter-personal skills are essential.Salary and benefits are first class, and include a pension scheme, car and medical cover. The position could carry Board potential.
Please write enclosing a full CV to:
The Personnel Manager, Rigby Metal Components Limited Rawfolds, Cleckheaton, West Yourkshire BD19 5 LU.
COMPUTERCAREER WORKCareer Week OportunitiesFrom $25.000-125.000(partial listing)
Programmers…………………$25.000- $45.000Programmer/Analysts……….$28,000-
$59.000Data BaseAdministrators……………….$45.000-
$68.000Software Developers.………$50,000-
$70,000Technical Writers…………...$25,000
$45,000Sales …………………….……$50,000-
$125,000
Call This Week New York
Downtown 212/962-8000 12o Broadway, Suite 1010,
New York, NY 10271
TOP MANAGEMENT
Next, consider your place within the company or profession. Where would you like to start? Where would your want to go from there? What is the ultimate position you would like to receive your first promotion? Your next one? Once you have established these goals, ask yourself this: What additional training or preparation will you need to be able to achieve them?
SOCIAL LADDER
Chairman of the Board/President, CEO, Vice President, Executive
Department Heads/Division Directors
International Bank Auditors C $17,000-$20,000
American Express require two Senior Bank Auditors to join a professional internal audit department. The positions require at least five years’ operational experience in a large American or European international bank. Previous auditing experience is desirable, as is a sound knowledge of foreign exchange and foreign bills procedure and accounting. The Institute of Bankers qualification or Degree would be advantageous, but not essential.The Company offers competitive salaries, first class fringe benefits and excellent promotional opportunities within its international banking division. One position is based in the U.K., entailing 100% travel throughout Europe, the Middle East and Africa. The other ill involve continuous travel throughout the Asia/Pacific region.
Applicants ideally aged between 25 and 35 should write giving details of career to date to Brown, Personnel Manager, American Express, Amex House, Edward Street, Brighton BN2 2LP.
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LOWER-LEVEL MANAGEMENT
WORKERS, EMPLOYEES
MIDDLE MANAGEMENT
trustworthiness initiative communicability flexibility composure
energy attention openness
First-line supervisors, Team leaders
Operating Personnel
The Qualities They Most Often Seek in Potential Employees
Break down the words below according to the semantic group they refer to
outgoing, detail-oriented, poised, high-powered, flexible, dependable, resilient, adaptable, highly-motivated, self-starting, reliable, people-oriented, responsible, attentive, well-spoken, articulate, personable, having drive, sincere, honest, diplomatic, persuasive, take-charge
Turn the left-column adjectival word groups into nominal groups.
… should be … patient should have/possess …… persistent determined competent ambitious imaginative energetic efficient flexible enthusiastic
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Paraphrase the following sentences in the help-wanted ads so that they would include adjectival word-groups instead of the underlined nouns.
1. If you believe you possess the skills, dynamism and self-motivation to succeed, then please send your CV to the advising consultant.
2. Experience in the developing countries and strong management skills are required.3. We are seeking economists of high qualification to help formulate policies on a wide range of issues.4. All candidates should have a strong interest in research.5. Fluency in Portuguese would be a major asset.6. Appropriate experience and achievements is more important that formal qualifications.7. Candidates should have proficiency in word processing.8. Must be good with numbers.
You can rate yourself
Now you have a chance to rate your qualities and skills that you can offer to a prospective employer. When you rake a personal inventory of your talents you may use the following scale:3. for “always2. for “sometimes”1. for “rarely”Sum up the points received when you are through with the self-appraisal.
1. Direction: I know the field I want to be in and the type of work always sometimes rarely I want to do. I have definite career goals.2. Communication: I can organize and express my thoughts logically, clearly and concisely, both orally and in writing, using correct pronunciation, grammar, spelling and punctuation.3. Practical skills: I work hard to develop my vocational skills, such as typing, graphic design, data processing, drafting, stenography, accounting, nursing or engineering.4. Harmony with others: I like people and get along well with those of other backgrounds, beliefs, cultures and points of view.5. Positiveness: I look forward to the work I want to do and give it my best. I tend to have a positive outlook and usually say “I will” or “I’ll try” rather than “I can’t”. 6. Flexibility: I adapt easily and readily to new work tasks, methods and responsibilities.7. Initiative: I am a self-starter. I recognize what needs to be done and do it without being told or supervised.8. Competitiveness: I try to do things better and faster than others because I want to gain recognition and get ahead.9. Organization: I plan, organize and schedule my work, then carry it out step by step according to the plan.10. Integrity: I try to be honest, I respect the confidences of others, I do not gossip.11. Performance: I try hard to meet every deadline. I am an energetic worker and proud of my work.12. Inventiveness: I enjoy devising new way to do tasks faster and more easily and to achieve better results.13. Problem solving: I like challenges. I am able to foresee and analyze problems, then solve them quickly and effectively by thinking them through.14. Grooming: I prepare what I am going to wear ahead of time and try to look neat, clean and personable. 15. Mobility: I am willing to relocate to another area, city or state if mywork requires it.16. Enthusiasm: I like to work, I am eager to learn all I can and I am willing to do ore than is expected of me.17. Motivation: I have the drive to get things done. I stick to the job, overcoming every obstacle until I finish it.18. Leadership: I like to take charge. I know how to direct andmotivate others to do their best and I am willing to accept responsibility for the decision I make.19. Self-confidence: I prepare ahead for situations so I will be confident
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able to meet them. I respond effectively to people, problems and challenges.20. Responsibility: I can be counted on to get the job done. I try to be on time, comply with regulations and meet deadlines.21. Self-awareness: I know my limitations and areas of weakness. I tryhard to improve on them.
Sum total ………………………………………………………………………
If your total score is 50 or above, you are an ideal worker. You may ask your relatives or close friends to rate you on the same qualities and compare the results with your self-estimation. They say that three independent sources of information tend to give an objective result.
Some personal traits and habits that may matter much when one gets a job
1. Are you a smoker on non-smoker?2. Do you have sense of humour?3. Are you an owl or a lark?4. How do you keep good health?5. Do you have any hobbies?
Self-Presentation
Do your best to present yourself for a future employer as well as you can.
You mean:
I would like to have the opportunity to put my educational and work experience qualifications to use as an employee in your company. Please consider my application for an open position in your company.
You write:
Several years of retail work experience in a women’s clothing shop, a degree in fashion merchandising, and an appreciation for hard work would enable me to perform will as the sportswear buyer you are seeking. I would like to be considered for this position.
or:
An ability to communicate will both orally and in writing, a degree in business administration with a concentration information processing, and a summer internship in the data processing department of a petroleum company are the qualifications I have that closely match the requirements of the system analyst position open in your company. I would like to be considered for this position.
UNIT 6. PHONING EMPLOYERS
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If phoning is the only way to answer an ad or find out about a job, use the helpful hints listed below. Do not phone if the ad says «apply in person»or «send resume».
Practice what you want to say before making the call, Be prepared: have your paper and pencil ready, Speak clearly and confidently, Sound enthusiastic and interested, Give your name, the job you are applying for, and how you found out about the job. Ask what education, training, or work experience is required for the job. Save more detailed
questions for the interview. Tell the employer a little about yourself and your job skills. Be prepared. Refer to your Personal
Data Sheet on pages 26 and 27 before calling the employer. Ask for an interview to discuss how your qualifications fill the job. If you are offered an interview, be sure to get correct information on the place, date, time and
name of the person who will interview you. Thank the person you have spoken to before you hang up. If you don't get an interview, send a
thank you note to the person you spoke with.
To inform the student how to follow-up on the lead they obtained regarding a possible job. Knowledge of a job possibility does no good if the individual does not know what to do with this information. The only method being presented is use of the telephone as it was felt that walk-ins were not generally appreciated by employers, and lettersWere not applicable in the trades that our clients are being trained for.
Call on the Telephone
Pad and pen in hand.Introduce yourself and tell your source.Sound enthusiastic.Speak clearly.Do Not let the individual conduct the entire interview over the
telephone.Obtain interview information.
Name of company.Address of company and directions.Time of interview: date and hour.Interviewer full name, department and title.
TELEPHONE SCRIPT # 1
Receptionist: - Good morning, Miller-and company. May I help you?Caller - Yes, can you give me the name of the person who does the hiring
for your company?»Receptionist: - That's Mr.Bart.Caller: - Could I tall to Mr.Bart?
Receptionist: - Yes, you can, just a moment.Mr. Bart: - Hello, Lou Bart.Caller: - Mr.Bat, my nave is Ben Smith, do you have any jobs open for Junior
accountants?Mr.Bart: - Yeah, as a matter of fact, I've got one now. Have you got an
experience in computerized Accounting?Caller: - I sure do, would 1:00 or 2:00 today be OK for an interview?Mr.Bart: - How long have you been doing journals and posting?Caller: - About four years, which time would be better for the interview?Mr.Bart: - Could you make it 3:00?Caller: - Fine, I'll see you at three.
It might not happen exactly this way, but this is the way the call usually goes.
TELEPHONE SCRIPT # 2
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The goal of your telephone contact is to get an interview.
Receptionist: - Hello, Anchin, Block and Anchin. Can I help you?Caller: - Could you give me the name of the person who does the hiring for your
company?Receptionist: - Surely, that is Mrs.Bond.
Caller: - Thank you, may I talk to her?Receptionist: - Just a moment.Mrs.Bond: - Hello, Bernice Bend.Caller: - Hello, my name is Mark Galper. Do you have any job openings for
an experienced Auditor?Mrs.Bond: - No, I don't at this time, I'm sorry.Caller: - Well would you know of another opening somewhere else?Mrs.Bond: - As a matter of fact, I think I do. David Berdon company had an opening last week. Mr. Powell is the one to talk to.Caller: - Thank you, I appreciate it, goodbye.Mrs.Bond: - Goodbye and good luck.
TELEPHONE SCRIPT # 3
Receptionist: - Hello, Davies and Davies. May I help you?Caller: - Good morning, Mr.Davey, please.Receptionist: - Just a moment.Mr.Davey: - Davey, can I help you?Caller: - Mr.Davey, my name is Mark Galper, and Mrs.Bond at Anchin, Block and Anchin suggested I call you about the opening for an Auditor.
Have you filled it yet?Mr.Davey: - No, I haven't, have you done Trial Balance and Bank reconciliation?Caller: - Yes, I have three years experience. Could I see you at 1:00 today for an Interview, or would 2:00 be better?Mr.Davey: - Have you done Financial Statement, or is payroll your main occupation?Caller: - Usually it's all journals including Taxation. Would 3:00 be al lright for
an interview or would 4:00 be better?Mr.Davey: - Let's make it 4:00.Caller: - Thanks, I'll be there.
Make sure the employer knows your name. Offer to spell it if appropriate, or simply repeat it when confirming the interview time.
TELEPHONE SCRIPT # 4 (My personal script)
A. Hello. MAY I PLEASE HAVE THE NAME OF THE PERSON WHO DOES THE HIRING _______________________________________________________________________________? (of mechanics, for the plant, etc.)
B. THANK YOU. MAY I PLEASE SPEAK TO
___________________________________________________?(him, her, Mr. Bond, etc.)
C. HELLO,___________________, MY NAME IS _____________ (person's name) (my name)
DO YOU HAVE A JOB OPEN FOR A(N) ______________________________________________________? (good, reliable, etc.) (your occupation?)
D. I WOULD LIKE AN APPOINTMENT TO COME IN AND TALKTO YOU ABOUT THE JOB. HOW ABOUT ________________;
(time)OR WOULD ________________BE BETTER?
(time)
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Write down the name!
If not, thank person on the line, hang up, andwrite down the company name, phone number, and the time next to the person's name. Draw a box around this information, and call back in one hour. At that time ask immediately to speak to your person.
If «No», ask for an appointment to get acquainted anyway. The-non interview «Interview».
Note: Answer any «interview»-type» questions briefly, and ask for an appointment all in the same breath. If you pause, the employer will continue to interview you on the phone.
If you receive a referral, call the referral immediately, and say that this other employer suggested that you call.
E. THANK YOU VERY MUCH. MY NAME AGAIN IS__________. (my name)I'LL SEE YOU PROMPTLY AT ___ ___________. GOOD-BYE. (time)
F. I'M SORRY TO HEAR THAT YOU DON'T HAVE AN OPENINGRIGHT NOW. DO YOU HAPPEN TO KNOW OF ANYONE ELSE WHO MIGHT NEED A(N)___________ ______________?
(well-trained,good) (your occupation)
UNIT 7. THE INTERVIEW
Prepare for the interview both physically and psychologically. An interview can be a very stressful situation, especially if the interviewee is unprepared. Therefore, it is essential that the students be aware of the various steps necessary to prepare them as much as possible for the interview.
Learn about the job qualifications and duties Dress appropriately and neatly. Prepare resume or application information. Think about your answers to their questions the night before. Think about what your reaction will be if you are asked to
take a polygraph test. Speak to your counselor regarding your emotions and/or
hesitations. Think about how you will present your disability
to the employer-how you can turn that disability into an asset.
Get a good night's sleep. If you are not going to keep the appointment, call
to cancel.
Useful phrases
I’d like to learn/request if the job for Я бы хотел узнать, свободна ли еще должностьan advertising agent рекламного агентаa salesperson продавца
advertised bi New York Times объявление о которой было в Нью-Йорк is still opened. Таймз.The job counselor informed/advised me Консультант по трудоустройству сообщил that you might have мне, что у вас может бытьa job opening for a cashier/nurse/gardener/cook. вакансия кассира/няни/садовника/повараYes, this vacancy/job position Да, эта вакансияcan still be filled/is still open. еще не занята.We accept/take in applications/offers/proposals Мы принимаем заявленияtill Friday. до пятницы.What’s the official job title? Как официально называется эта работа?It’s called Accounting manager Она называется Начальник бухгалтерского/general laborer/ production supervisor. отдела/чернорабочий/производственный мастер.I’d like to know the duties Я бы хотел знать обязанности
terms of work условия работы labor contract трудового контракта hours of work часы работы starting salary начальную зарплату
At present there are available В настоящее время естьin a couple of weeks there could be Через пару недель могут быть3 job positions with “Multiple Products” 3 вакансии в фирме «Малтипл продактс» openings atIs it a permanent or a temporary job? Это постоянная или временная работа?It’s a seasonal job for the summer. Это сезонная работа на лето.It’s a full time/part time/an hourly job. Это работа с полным рабочим днем/
неполным/почасовая.You can learn the details by phone. Вы можете узнать детали по телефону if you get in touch with the firm. если свяжетесь с фирмой.
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Learn about the company.What type of business is it?Is it a large or a small company?Is it an old or a new company?
Will you come back/call back in a week. Пожалуйста, зайдите снова через неделю.Will you fill out an application заполните анкетуCall their Personnel Department/the Skills Center. Позвоните в их отдел кадров/учебный отдел.Where are you located? Где Вы расположены?What’s your address/location? Какой Ваш адрес?
________________________________________________________
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