Unit 1:

Communication in Health and Social Care

OCR Level 2Cambridge Technicals

in Health and Social Care

IntroductionIntroduction

You need to think about so many more factors than

you would in other environments.

Because it’s personal. You are dealing with real people in real situations.

Factors such as: fear, assumptions, emotions, ability,

barriers

Why is great communication in health and social care so

important?

The The communicationcommunication cycle cycleThe barriers to

communication canoccur at various

points in the cycle

For example, a care worker using jargon

Message interpretation

The client being fearful of what the message

means

The behaviour of the care worker, eg not having enough time to talk things

through

Different forms of Different forms of communicationcommunication

...and different contexts within

which to communicate

There are a number of different ways to

communicate with people... Non-

verbally

Formally

InformallyUsing technological

aids

One-to-one

Groups

The form of communication used needs to be

appropriate for the audience and the situation.

Verbally

What will you learn?What will you learn?After completing this unit you will:

Know different forms of

communication

Understand the barriers to effective

communication

Be able to communicate

effectively

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