unit 01 pms.pptx

8/9/2019 unit 01 PMS.pptx

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Collection of facility that work togetherto provide information help in theoperations and management of ahospitality organization.

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Property Managememt

System#PMS$ %efined

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Collection of facility thatwork together to provideinformation help in theoperations and managementof a hospitality organization.


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Property Management System &ithin the g'est ledger( PMS)s divide

the g'est acco'nt into two separatemen's* +'est ,egistration Men' +'est -cco'nting Men'

he registration men' containsinformation specific to the g'est stay. he acco'nting men' tracks all de itsand credits.

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GuestRegistration

Menu

Guest Accounting

Menu

The Guest Account

Two Parts of the Same Whole

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Components of PMS

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PMS interface

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ack4 one echnologies

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PMS (Property Management Systems) CRS (Central Reservations Systems) GDS (Global Distribution Systems) POS (Point of Sales) Sales & Catering Yield Management Guest istory !oyalty Programs "ele#ommuni#ations Systems C$S (Call $##ounting Systems) %n Room Systems !o#'ing Systems R (Payroll "ime & $ttendan#e !abor S# eduling) $##ounting Systems


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Property Management System

#PMS$ 6' of information processing ,ooms management mod'le +'est acco'nting mod'le

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Components of PMS Sales( reservations( rooms and reven'e management 89 applications( inventory control( p'rchasing(

receiving storage :mail( intranet( e;tranet( voicemail( videoconferencing

6'man reso'rce applications PCs and comp'ter networks -cco'nting P


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Property Management System8'nctions

Property =evel,eservations

+'est -cco'nting

,ooms Management

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Property =evel ,eservations

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Make reservations from Telephone calls

Web site Travel Agents Mail Other

Reservations should Transfer from RS G!S


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"unctions of the RoomsManagement Module

Au#iliar$Services

%n&'ouse%nformation

Room(Rate Assignment

Rooms Status Availabilit$

'ousekeeping


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Guest Accounting Module

AccountSettlement

AccountPosting

Accountreation

Account)pdate

Account

*ntr$

heck&%n

heck&out


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PMS Processing %ata >nformation >nformation sharing :lectronic data e;change


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PMS

,oom occ'pancy stat's reporting

-'tomatic lighting control Mini4 ar access reporting Smoke detector alarm reporting

Central electronic lock control +'est control amenities

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Call -cco'nting Systems

rack g'est phone charges -vaila le software application Coordination with P ? and PMS %isco'nts d'ring off peak ho'r s


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PMS System >nterface he PMS m'st e a le to comm'nicate with other

hotel comp'ter systems on order to ma;imiseefficiency

,eservations and P


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PMS System >nterface:;ample

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Restaurants

Room Services

%nternetReservations

entralReservations

Reservations

all Accounting

Sales +MarketingPOS

Shops

'ealth lub

Spa

,ounges

PMS


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+'est ,eservation Systems

+lo al distri 'tion systems

Central reservation systems#C,S$ -ffiliate @on4affiliate


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8actors in Choosing a C,S

%etermine whether property isaffiliate or non4affiliate

Size and design of data ase -pplication service provider

&e reservation system

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Sales and Marketing

%ata ase of c'stomers :mail Aoicemail >nternet Meeting Matri;
http://www.meetingmatrix.com/http://www.meetingmatrix.com/


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8ront of the 6o'se Systems in

,esta'rants Point of Sale #P


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P


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Choosing and >mplementing

a P


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Prod'ct Management

M'ltiple costing methods Units and co'nting locations Maintains perpet'al inventory alance S'pports sched'led co'nt %etailed recipe management ,eal4time depletion of inventory atch recipes

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ack of the 6o'se Systems

>nventory and food

costing =a or management 8inancial reporting


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everage Management

ar


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PMS 6ierarchy P M S ' i e ra r c h $

M a k e a R e s e r v a t io n

P o s t A d v a n c e ! e p o s i t

G r o u p - o o k in g s

T r a v e l A g e n t o m m is s io n s

R o o m " o r e c a s ts

R e s e r v a t io n s R e p o r ts

G u e s t M e s s a g e e n t e r

R e s e r v a t io n s M e n u

G u e s t R e g i s t r a t io n

G u e s t A c c o u n t in g

P r in t ! a i l$ R e g is t r a t io n a r d s

h a r g e R o u t in g

R o o m - l o c k in g


" r o n t ! e s k R e p o r ts

R e g i s t r a tio n M e n u

T r ia l A u d i t

M a r k e t S e g m e n t a t io n

P O S M e n u

R o o m S t a tu s ) p d a t e

" i n a l

. ig h t A u d i t M e n u

R o o m S t a tu s ) p d a t e

G u e s t R e g i s t r a t io n

R o o m - l o c k in g


' o u s e k e e p in g R e p o r ts

' o u s e k e e p in g M e n u

G u e s t , o c a t o r

G u e s t M e s s a g e e n t

) n ifo r m S e r v ic e s M e n u

" r o n t O f f ic e M e n u

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rends


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Property Management Systems *ebSites

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Hospitality Technology Solutionshttp/((www0innhanse0comTPE Researchhttp/((www0tperesearch0comMulti-Systems Inc.http/((www0msisolutions0comInnSystemshttp/((www0inns$stems0net(inde#0html

Resort Systems Inc.http/((www0resorts$stemsinc0com(inde#0html

TCS Systemshttp/((www0guesttracker0comHotel Data Systemshttp/((www0hoteldata0comMicroshttp/((www0micros0com(Aremissofthttp/((www0aremissoft0comMetropolis Technologieshttp/((www0metropolis&tech0comRamesys Hospitalityhttp/((www0us0rames$s0com

igure ! ""

unit 01 pms.pptx

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