unisys security index mexico may 2013

8/14/2019 Unisys Security Index Mexico May 2013

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Unisys Security IndexTM: MEXICO

April 24, 2013

Lieberman Research Group


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Contents

Unisys on Security ....................................................................................................................................... 3

Executive Summary ..................................................................................................................................... 4

Detailed Findings ......................................................................................................................................... 5Unisys Outlook .......................................................................................................................................... 11

Polling Methodology .................................................................................................................................. 14

About Lieberman Research Group ............................................................................................................ 15

About Unisys ............................................................................................................................................. 16


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3

Unisys on Security

Unisys plays a prominent role in efforts to combat risk through the technology products and

services it provides to the government and major industries in Mexico. Unisys

commitments to public and financial safety and security are the reasons for the creation of

this index to monitor progress in these areas.

The Unisys Security Index is the only regular snapshot of the nations sense of security.Launched in 2H 2007 and conducted by leading marketing research company Lieberman

Research Group, the Unisys Security Index provides a regular, statistically robust measure

of concerns about eight areas of security:

Organizations and governments today confront potential security threats that didnt exist ageneration ago. The communitys sense of security is a critical determinant of public

confidence in how governments and private organizations respond.

The Unisys approach to security goes beyond bits and bytes, recognizing that the most

effective solutions are going to be those formed through collaboration across interests.

See alsowww.unisyssecurityindex.com

For more information on Unisys security offerings, visit:www.unisys.com/security

National

Security

Financial

Security

Internet

Security

Personal

Security

Unisys

Security

Index

Mexicos national security

A serious health epidemic occurring

in Mexico

Other people obtaining and using

your credit or debit card details

Your ability to meet your essential financial

obligations, such as your mortgage, other loan,

credit card or bill payments

Computer security in relation to

viruses or unsolicited emails

The security of shopping or banking online

Unauthorized access to or misuse of your

personal information

Your overall personal safety over the next

6 months
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Executive Summary

The Unisys Security Index for Mexico stands at 186, a serious level of concern. Personal and

national security are the strongest drivers of this index.

The Unisys Security Index is not much changed from its 2012 value of 188, and remains higher

than at the time of the 2010 benchmark survey.

INDIVIDUAL THREATS MOST WORRISOME IN MEXICO

#1 concern: Bankcard fraud

#2 concern: Ident i ty theft

#3 concern: National secur i ty

#4 concern: Personal safety

Not very concerned Moderately concerned Seriously concerned

161

186

199

200

50 100 150 200

Internet security

Financial security

National security

Personal security

UnisysSecurityIndex: 186

173180

188186

50

100

150

200

2010 2011 2012 2013

Unisys Security Index Trend Since 2010


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5

Detailed Findings: Concern About

NATIONAL Security Since 2011

Three fourths (73%) of Mexicans are seriouslyconcerned (i.e. Extremely or Very

concerned) about national security, a very high level. This is the #3 area of concern.

Since 2012 there

appear to have

been sh i f ts f rom

very concerned to

extremely

con cerned, and

a lso f rom

somewhatconcerned to

not concerned.

INDIVIDUAL REATS MOST WORRISOME IN U

Over two thirds (68%) of Mexicans are seriously concerned (i.e. Extremelyor Very

concerned) about a serious health epidemic occurring in Mexico.

Since 2012 there

appear to have


very concerned to

extremely

con cerned, and

a lso f rom

somewhat

concerned to

not concerned.

32

45

19

3

33

42

22

3

42

32

17

8

0

10

20

30

40

50

60

Extremelyconcerned

Very concerned Somewhatconcerned

Not concerned

Mexican national security

2011 2012 2013

25

48

24

4

30

39

25

5

39

29

19

10

0

10

20

30

40

50

60

70

Extremelyconcerned


Not concerned

A serious health epidemic occurring in Mexico

2011 2012 2013


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FINANCIAL Security Since 2011

Three quarters (75%) of Mexicans are seriously concerned about other people obtaining

and using their credit or debit card details. Along with identity theft, this is the greatest

security concern in Mexico.

Since 2012 there

appear to have


very concerned to

extremely

con cerned, and

a lso f rom

somewhat

concerned to

not concerned.

Over half (55%) of Mexicans are seriously concerned about their ability to meet essential

financial obligations, such as their mortgage, other loan, credit card or bill payments.

The seriously

concerned

proport ion has

decreased since

2012, from 63%

to 55%.

26

47

19

7

35

42

17

4

50

25

129

0

10

20

30

40

50

60

Extremelyconcerned


Not concerned

Other people obtaining and using your credit or debit card details

2011 2012 2013

16

40

27

16

24

39

23

11

29 27

20 19

0

10

20

30

40

50

60

70

Extremely concerned Very concerned Somewhatconcerned

Not concerned

Ability to meet essential financial obligations

2011 2012 2013


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INTERNET Security Since 2011

Over half (60%) of Mexicans are seriously concerned about computer security in relation

to viruses or spam.

The seriously

concerned

proport ion is

dow n sin ce 2012,

from 60% to 54%.

INDIVIDUAL REATS MOST WORRISOME IN U

Just over half (56%) of Mexicans are seriously concerned about the security of shopping or

banking online.

Since 2012 there

appear to have


very concerned to

extremely

con cerned, and

a lso f rom

somewhat

concerned to

not concerned.

14

37

2519

23

32

27

14

2926

20 19

0

10

20

30

40

50

60

Extremelyconcerned


Not concerned

Security of shopping or banking online

2011 2012 2013

16

39

29

13

24

36

22

13

2826

24

15

0

10

20

30

40

50

60

Extremelyconcerned


Not concerned

Computer security in relation to viruses or unsolicited emails

2011 2012 2013


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PERSONAL Security Since 2011

Identify theft, along with bankcard fraud, is the #1 area of concern in Mexico and three

quarters (76%) are seriously concerned about this threat.

Sinc e 2012 there

appear to have


very concerned

to extremely

concerned, and

a lso f rom

somewhat

concerned to not

concerned.

Personal safety is the #4 threat in Mexico, with 64% seriously concerned.

The seriously

concerned

propo rt ion has

dropped f rom

73% in 2012 to

64% in 2013.

The current Unisys Security Index value of 186 is comparable to its 2012 value of 188. The

four underlying indices changed by 1-3 points since the last survey.

27

48

20

4

34

43

19

3

47

30

14

7

0

10

20

30

40

50

60

Extremelyconcerned


Not concerned

Unauthorized access to, or misuse of, your personal information

2011 2012 2013

31

45

22

3

32

41

21

5

37

2723

11

0

10

20

30

40

50

60

70

80

Extremely concerned Very concerned Somewhatconcerned

Not concerned

Overall personal safety over the next 6 months

2011 2012 2013


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Supplemental question: We hear a lot about data breaches in the

media. For each of the following organizations that may store

personal data about you, please tell me if you are personally

concerned about a data breach by accidental loss, theft or

deliberate hacking.High levels of concern about data breaches have become pervasive. While banks inspire the most concern, Mexicans

do not confine their concern to this sector. Clearly private and public sector organizations will benefit if they can

position themselves ahead of the cybersecurity curve in the publics eye.

Level of concern about data breaches involving...

Mexicans are exceedingly concerned about data breaches. Two thirds are very concerned about the safety of their

money (banks), and over half are very concerned about attacks on government and health organizations.


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Supplemental question: Have you ever suffered

any of these scams?

Scams experienced by Mexicans

14% of Mexicans say they have experienced one or more of the following cybercrimes: credit/debit card cloning,

identity theft and/or online shopping fraud.


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Unisys Outlook

High Concern among Mexicans about Financial

and National Security

The Unisys Security Index for Mexico stands at 186 points and highlights considerable

level of concern on matters regarding financial, personal and national security. The

survey shows:

75 percent of Mexicans are also seriously concerned about other people obtaining

or using their credit/debit card details

A majority of those surveyed (76 percent) are extremely concerned about identity

theft that could lead to unauthorized access or misuse of personal information

Three quarters of Mexicans (73 percent) are seriously concerned (i.e. Extremely

or Very concerned) about national security

In a world where businesses operate 24x7 and cyber criminals dont take a break, these

results pose serious challenges for both Mexican institutions and businesses.

Organizations must do everything in their power to protect client data from cyber as well

as physical threats by deploying solutions that not only enhance enterprise security with

increased visibility across all aspects of security operations, but also inspire customer

confidence.

Survey h igh l igh ts

ident i ty thef t and

bankc ard fraud as

the top 2 securi ty

concerns.

8 in 10 Mexicans Concerned About Business and Government

Protection of Private Data

As part of the Unisys Security Index, Mexican respondents were also asked to rate

their apprehension regarding data breaches caused by accidental loss, theft or

deliberate hacking in organizations which host their personal data. The research shows:

82 percent are very concerned about a data breach in at least one of the following

banking & financial institutions, government, health organizations, telecom

providers & ISP, airlines and hotels

While, 91 percent and 85 percent of the respondents are seriously concerned about

data breaches in banks and government agencies respectively, the report reveals

Mexicans are also concerned about incidents of data loss occurring at health

organizations (86 percent), telecos & ISPs (80 percent), and airlines and hotels

(71 percent)

With more than three quarters of respondents saying they are very concerned about a

data breach involving at least one of the five organizations, data security has become a

widespread issue of concern. Anxiety over data breaches seems pervasive and

continues to persist despite efforts by governments and commercial organizations to

secure consumers financial data.

Financial institutions should invest in solutions that can encrypt data-at-rest and

data-in-motion, and conceal networks from unauthorized eyes and enhance

security while ensuring compliance with PCI (Payment Card Industry) and other

regulatory mandates.

Government agencies must deploy solutions that properly assess and mitigatesecurity risks, monitor and respond to persistent attacks from the outside or inside,

and safeguard what the organization valuescitizen records and sensitive

government data.

Ser ious co ncerns

extend to banks ,

government

agencies, health

organizat ions,

telecos & ISPs,

air l ines and h otels.


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In the healthcare industry, concerns about data breaches have increased as

Mexican hospitals, medical clinics and diagnostic labs have shifted to electronic

health record systems. The only way for healthcare organizations to achieve

immunity from IT failures is to deploy security solutions that protect sensitive patient

records and medical data systems from internal as well as external security threats.

Companies in the hospitality space face an ever-increasing challenge of protecting

customer data and mission-critical IT systems residing within a geographically-dispersed IT infrastructure with numerous exposure points. Data protection from the

inside, as well as from the outside, can help organizations avoid loss of business as

well as prevent instances violations and non-compliance.

Majority of Mexicans do not often report cybercrimes

The survey reveals that 14% of Mexicans have experienced incidents of cybercrime

such as credit/debit card cloning, identity theft and online shopping fraud. But this figure

might not be representative of the bigger picture, as it seems Mexicans often do not

report cybercrimes to the concerned organization or law enforcement authorities.

Victims of cyber-fraud incidents may be unwilling to divulge confidential information,

believe the matter is not serious enough to warrant attention, or simply give up due to

lack of adequate proof.

Whatever the reason, government agencies and businesses have two important tasks

at hand:

Its evident that Mexicans are wary of becoming victims of cybercrime and want

assurances that their personal information is safe and will not be misused.

Organizations must invest their time and effort in deploying security solutions that

properly assess and mitigate security risks, monitor and respond to persistent

attacks from the outside, as well as from the inside, and safeguard what theorganization values the mostcustomer confidence and business reputation.

From an enterprise point of view, the timing is also right in terms of reaching out to

consumers with communications built around data security and cybersecurity best

practices. There is an opportunity for institutions and businesses to step in and

educate Mexicans about the potential benefits of cybersecurity. Such initiatives in

conjunction with enhanced enterprise security measures will go a long way in

inspiring customer confidence.

However, 14% of the

respondents say they

have experienced

some fo rm o fcybercr ime.


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Unisys Perspective on Security

Todays enterprise reality is one of a hostile IT ecosystem riddled with vulnerable

mobile devices, poorly authenticated users, and multiple data and permeable

application security. With the advent of cloud computing, and increasing connectivity

among companies, institutions and individuals, concerns on security have never been

more pressing or conspicuous. In such an environment, protection is no longer a matter

of securing the IT network perimeter, organizations should:

Develop an all-encompassing security strategyA comprehensive security

strategy aligns security objectives and measures with business strategies and

goals. Such an approach lowers overall costs providing technologists, engineers,

and security professionals with a roadmap to follow and guidance on critical

operations.

Establish a securityfirst mentalityMaintain superior security monitoring,

awareness & reporting capabilities within a holistic cybersecurity framework to

protect enterprise data and networks from internal and external threats. A common

operating picture and real-time visibility across all aspects of security operations willenable organizations to implement and conduct IT security that not only protects

but also values information.

Adopt a coordinated approach to sensitive data protectionThis is essential

to recognizing the reality of data volume that needs protection and establish

automated ways to analyze and monitor large volumes of data.

Manage identities and entitlements through an integratedapproachCentrally

manage a users digital identity and entitlements to provide highest level of identity

assurance and reduce critical employee errors with continuous messaging and

policy implementation.

Leverage built-in capabilities of next generation devicesMobile devices like

smartphones and tablets allow for advanced authentication via biometric

techniques like voice, signature and facial recognition. Organizations can utilize

such emerging technologies that have already paved their way into the enterprise

and the consumers mind. The opportunity here is to grow in tandem with consumer

preferences while ensuring highest levels of protection.

Assess and reassess on a continual basisContinuous monitoring and

assessment should be an integral part of the overall enterprise security program. It

is critical to assess risk by performing vulnerability scans periodically and

scheduling audits to gain continued visibility into security gaps and remedialactivities.


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Polling Methodology

The Mexican Security Index is based on a telephone survey of 1,052 persons aged 18

and over that was conducted on March 24-April 12, 2013.

The details of this program are as follows:

1,052 telephone interviews with 520 males and 532 females.

Respondents are randomly selected from households in major metropolitan areas in

Mexico. Interviews are drawn from Mexico City, Guadalajara and Monterey.

Percentages are based on the full sample of 1,052. Differences from prior wave findings

are reported if they are statistically significant at a 95% level of confidence.


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About Lieberman Research Group

Lieberman Research Group is a top-ranked and nationally recognized market research

organization serving the business-to-business and consumer markets. Founded in 1966,

it is now a $30 million custom research company. Interviewing facilities in Manhattan

and Brooklyn have the capability to conduct interviews in 20+ languages.

Lieberman Research is the only U.S. member of The Global Research Allianceaninternational consortium of independent market research firms in over 20 countries that

provides access to interviewing facilities internationally as well as local knowledge and

input critical to successful international studies.

Through its research in the U.S. and worldwide, Lieberman Research provides custom

research and information analysis to its clients on a wide range of issues including

customer and employee satisfaction, loyalty, multicultural and ethnic marketing, new

product development, public policy, advertising, public relations and many others.

Lieberman Research Group is a proud member of the Council of American Survey

Research Organizations (CASRO). As one of over 186 CASRO member companies

nationwide, we subscribe to the CASRO Code of Standards for Survey Research. This

code, intended to foster the highest standards of ethical conduct in the practice of survey

research, protects our clients and helps ensure an environment in which the public, our

source of information in most surveys, respects and cooperates with the opinion

research process.

While non-members also may subscribe to the same high standards as CASRO

members, membership in CASRO is an indication that our company takes seriously its

obligation to conduct its business in accordance with the highest ethical standards.

www.casro.org


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About Unisys

Unisys brings together services and technology into solutions that solve

mission-critical problems for organizations around the world.

In the Services segment, we provide services to help our clients improve their

competitiveness, security and cost efficiency. Our services include outsourcing, systems

integration and consulting, infrastructure services and core maintenance.

In the Technology segment, we design and develop servers and related products to help

clients reduce costs and improve the efficiency of their data center environments. As a

pioneer in large-scale computing, Unisys offers deep experience and rich technological

capabilities in transaction-intensive, mission-critical environments. We provide a range

of data center, infrastructure management and cloud computing offerings to help clients

virtualize and automate their data-center environments. Product offerings include

enterprise-class servers, such as the ClearPath family of servers and the ES family of

Intel-based servers, as well as operating system software and middleware.

To drive future growth, Unisys is focusing its resources and investments in four targeted

market areas: security; data center transformation, including our server business; end

user outsourcing; and applications modernization.

The primary vertical markets Unisys serves worldwide include the public sector

(including the US federal government), financial services and other commercial markets

including communications and transportation.

We market our products and services primarily through a direct sales force. In certain

foreign countries, we market primarily through distributors. Complementing our direct

sales force, we make use of a select group of alliance partners to market and

complement our services and product portfolio.

For more information visit www.unisys.com

2013 Unisys Corporation. All rights reserved.

Unisys, the Unisys logo and ClearPath are registered trademarks of Unisys Corporation. All other brands and products

referenced herein are acknowledged to be trademarks or registered trademarks of their respective holders.

unisys security index mexico may 2013

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