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ClearPath Services Accelerate your ClearPath ROI Isaac Levy Global Manager – ClearPath Services May 2013

© 2013 Unisys Corporation. All rights reserved. 2

Agenda

ClearPath Advisory Services

Business Drivers and Challenges

From IT Administration to Business Innovation

ClearPath Mission Critical Services Framework

ClearPath Services Portfolio Overview

Case Studies & ClearPath Services Value

Wrap-Up & Questions


Today’s Reality Increasing Pressure on IT to Deliver Business Value

“Mobile users are demanding access to my enterprise applications RIGHT NOW”

“I need to retain the business logic in my applications while modernizing IT ”

What are the challenges and how can you turn them into opportunities?

“Mainframes seem too expensive I’m being pressured to reduce my IT costs”

“There’s just too much manual effort and exposure to IT operational errors”

How do I ensure I have the resources to maintain my enterprise applications and operations for the long term?

Faster, Cost Effective and Responsive IT


Bu

sin

ess D

rivers

C

hallen

ges

Top Business Drivers Barriers to success

Optimize

Existing Investments

• Maintaining and

modernizing critical

business systems

• Not leveraging existing

ClearPath technology

investments

Accelerate

Business Process

• Requirements to rapidly

develop applications and

integration for an

increasingly mobile world

• Manual vs. automated

resolution of infrastructure

and applications incidents

Cost Containment

• Lack of visibility into TCO

• Limited insight into true

migration costs

• Struggling with over budget

IT projects

What is the impact to your IT?

Organizations are Tasked with Level Budgets & Greater Requirements


Datacenter Drivers and Common IT Challenges Organizations are dependent on their mainframe-based applications

Mission-Critical Applications Challenges

• Too many manual processes

• Limited use of already-licensed investments

• Complexity from years of code changes

• Ease of integrating mission-critical applications

• Knowledge Dispersion through utilizing contractors

• Scarcity of Operations and Applications Resources

Ever Increasing Stress Managing Mission Critical Systems

Technology Value Drivers* Critical 2012

Cost Containment 75%

Accelerate Business Process 70%

Optimize Existing Investments 69%

Be More Competitive 69%

Grow Market Share 64%

Attract New Talent 38%


How do you move the dial towards Innovation?

It’s all about trade-offs…IT environments aren’t simple, many technologies, platforms and applications

• Typically 75% of IT’s time is spend administrating, not innovating

• Can your IT organization achieve Agility? Compliance? Cost reductions?

• Can you drive greater efficiencies and agility through automation and integration?

Business Innovation through better Automation, Integration and TCO


How Can You Balance IT Drivers and Mission-Critical Applications Challenges?

We’re here to lend a trusted, helping hand

to take better advantage of your investments in ClearPath


ClearPath Mission-Critical Services


Technology Consulting

Services

Technology Support Services

Operational Services

Application

Modernization Services

Application Outsourcing

Services

An integrated and holistic set of ClearPath service offerings

A Modular Approach

Choose the service elements

you need when you need them

ClearPath Services

Overview


ClearPath Appraisal Service

ClearPath Application Advisory Services

TCO Assessment Services

The Starting Point on your Optimization Journey



ClearPath Reduces Total Cost of Ownership

Client Industry ClearPath

system type

Gartner 2012

average

$/MIPS

ClearPath

Client $/MIPS * % Savings

over Gartner

average

% Increase in

FTE

efficiency

Banking Libra 5575 2,522 55% 11%

Travel Dorado 5575 2,298 59% 55%

Financial Dorado 5575 3,112 34% 54%

Comparisons against overall Gartner average $/MIPS

* Supplied by Gartner in G00226821 ‘IT Key Metrics Data 2012: Key Infrastructure Measures: Mainframe Analysis: Current Year’

ClearPath shows up to 59% lower TCO than the industry average

and is up to 55% more efficient in it’s IT staffing requirements

But this requires that you make best use of what ClearPath has to offer



ClearPath Technology Consulting Services

Integration, Automation and

Implementation Services

Take full advantage of ClearPath through

• Integration

• Automation

• Technology Implementation

Using better technologies and techniques

• SOA

• Rapid Mobile Enablement

• Rapid Application Development

• Business Continuance

• Improved Security

Technology Consulting Services


ClearPath Technology Consulting Services

ClearPath

Advisory Services

ClearPath

Implementation

Services

ClearPath

Integration Services

Appraisal

Service

TCO

Assessment

We help extend your existing application, data center and management investments

to take best advantage of the power, reliability and security of ClearPath

Application

Interface

Enrichment

SOA

Services

Development

Environments

Starting points on the road to greater business agility and lower TCO

ClearPath

Automation Services

Systems Mgmt

& Automation

Performance &

Capacity Planning

BC & DR

Services

ClearPath

Security

New OS

Installations

Technology

Implementation

OS and Software

Updates

Technology Consulting Services



Providing world-class support for

mission-critical data centers

• Through product maintenance

• Premium proactive support services

…that improve systems

• Availability

• Performance

• Manageability



Continued improvement

based on Customer feedback

Initial contact 24 x 7

Industry standard

methodologies & tools

around the world

Dedicated support staff

measured & rewarded

on quality and speed of

response

Hub based support

06:00

09:00

24:00

15:00

03:00 21:00

12:00

18:00

Philippines

United States

India

China

Argentina

Brazil

Netherlands

United Kingdom

Technology Support Services Global Coverage Assures Responsiveness



ClearPath Operational Services

We deliver operational management of

ClearPath systems to

• Reduce management costs

• Mitigate operational staffing and skills

issues

• Reduce Total Cost of Ownership

…provide predictability in

• Operational costs

• Operational readiness

• Mission critical IT service availability

• Enhance IT responsiveness and

business agility



Example of “X-shoring” in Practice

Ste

alth

Ste

alth

Ste

alth



ClearPath Operational Services Establishing a Clear Understanding of Joint Responsibilities

Path to CPaaS dashboard

Activi

ty/s

ervice

s/equip

men

t

Client h

osts,

client m

anag

es

Client h

osts a

nd m

anag

es som

e

funct

ions,

Unisys m

anag

es som

e fu

nctio

ns

Unisys h

osts a

nd man

ages s

ome

funct

ions,

client m

anag

es som

e fu

nctio

ns

Unisys h

osts a

nd man

ages a

ll fu

nctio

ns

Hardware x

System software x

Application software (package) x

Middleware x

Database x

Other non-application software x

System operations x

System support x

Application operations x

Application knowledge/documentation x

Application maintenance functional specifications x

Application maintenance (corrective) x

Application maintenance/modernization (evolutive) x

Own-developed system tools x

Own-developed system tools knowledge/documentation x

Own-developed system tools functional specifications x

Own-developed system tools maintenance (corrective) x

Own-developed system tools maintenance/modernization (evolutive) x

We help you focus on your business by supplementing the elements of ClearPath

operations and management that best address your IT issues and business plans



ClearPath Application Modernization Services

Services that help you deliver

modernization initiatives that…

• Protect existing investments in

ClearPath-based enterprise applications

• Preserve embedded intellectual assets

• Enable ClearPath applications

participation in Service Oriented

Architecture (SOA)

Application Modernization

Services


ClearPath Application Advisory Services

• Unisys Modernization Benchmark (UMB)

• Business Knowledge Discovery

• Strategic Roadmap Development

• ClearPath Advisory Services

Transformation Services

• Application Optimization

• Application Re-architecting

• ClearPath Modernization & Integration

• SOA Design & Implementation

• Unisys Application Modernization services align business and IT to reduce

risk, improve performance, and increase agility

• Our focus is on helping you leverage existing investments in enterprise

applications through modernization, as opposed to costly “rip and replace”

ClearPath Application Modernization Portfolio Overview Application

ModernizationServices


ClearPath Application Outsourcing Services

Operations and maintenance of your

ClearPath applications

• Maintain your ClearPath Applications

written in COBOL, ALGOL, EAE, AB

Suite, MASM, Fortran…

• Provide Applications Operations

• Implement New ClearPath-based

Applications Functionality & Integration


Services


ClearPath Application Outsourcing Services

Service offerings focused on Your ClearPath Applications

• Application Support & Maintenance – Support and maintenance of your COBOL, Algol, EAE and AB Suite applications,

– Resolve incidents and problems associated with new and existing applications; our scope

– Can cover application code from deployment to end-of-life

• Application Development – Provides application development skills in a managed service environment

– Develops and enhances your ClearPath application software

• Application Operations – Application monitoring, performance testing, patching, access control and data management

– Defined service-level objectives

• Application Hosting – Application infrastructure environment within a world-class Unisys data center

– Unisys designs, builds, deploys, and operates

– Traditional hosting models or Software-as-a-Service and Cloud models

• Customer Program Management – Single point of accountability for contract and service delivery phases

Application Outsourcing services provide for the day-to-day operations, support, and maintenance

of enterprise applications, relieving clients from the high cost of managing these applications


Services


Unisys Customer Education

• Unisys Customer Education website

• New Course Catalogs:

– ClearPath MCP Course Catalog

– ClearPath OS 2200 and MCP Specialty Partitions Course Catalog

http://www.unisys.com/unisys/landingPages/index.jsp?id=1120000970023310231

http://www.unisys.com/unisys/inc/pdf/spec_sheets_products/12-0319.pdf

http://www.unisys.com/unisys/inc/pdf/spec_sheets_products/13-0013.pdf


Business Issue:

Streamline Web and Mobile Enablement

Provide critical account information and cell phone-

based bill payment to an increasingly mobile base

of over nine million customers.

Unisys Response:

ePortal and ClearPath Technology Consulting

• Rapidly integrated Internet and ClearPath applications

• Streamlined process and improved flexibility and speed

posting data and customer services to Web and Mobile

Benefits and Results:

• Efficiency: Reduced web management staff by 30%

• Simplicity: Replaced complexity with automation

• Security: Secure mobile access to transactions

• Mobility: Customers use mobile devices to scan their

bills and pay at any ATM

• Visibility: Public view CEDAE as responsive, modern

CEDAE Case Study


Business Issue:

Streamline Business Processes

Distributor needed to streamline and automate costly, time-consuming manual invoicing and collections processes to improve customer services and supplier management communications

Unisys Response:

Enterprise Output Manager Implementation

• Used Unisys Enterprise Output Manager to modernize

communications of financial and order information

• Automatically generates and emails PDFs of key

documents to customers and suppliers

• No significant changes to existing COBOL applications


• Productivity: Saved 40 hours per week through

process automation – enables higher-value work

• Costs: Significant cost savings by reducing the need

for printed forms, stationery, postage, and labor

• Revenue: Faster cash collection by getting invoices to

dealers via nightly emails

Fireside Distributors Case Study


Business Issue:

Modernization & Automated Disaster Recovery

• Implement powerful business analytics

• Address software development skills concerns

• Improve Disaster Recovery and IT Security

Unisys Response:

ClearPath Advisory & Technology Services

Recommendations included

• DR study and Automation Assessment

• SOA and Eclipse Jump Start

• Java Proof of Concept

• ClearPath Security technologies.


• Recoverability: Improved Disaster Recovery process

• Modernization: Modernized application development

• Technology Enablement: Better business analytics

• Security: Better understanding of ClearPath security

capabilities enabled a strengthened security profile

Financial Services Case Study


ClearPath Mission-Critical Services Framework


Technology Consulting

Services



Application

Modernization Services


Services

Delivering consulting, operations

and support services that

transform mission-critical data centers,

leveraging ClearPath technologies,

applications and operations

for optimized results

A Modular Approach Choose the

service elements you need and when you need them

An integrated and holistic set of ClearPath services offerings


Unisys ClearPath Services help

you modernize and integrate

• Visibility is provided by an improved understanding of TCO reduction utilizing integration and automation

• Agility is provided through enablement of rapid application development and integration

• Reliability is provided not only by the ClearPath integrated stack, but by our expertise in data center automation and outsourcing

You’ve already invested in ClearPath

We can help you make best use of the technologies and tools that are

included with ClearPath


ClearPath Services

Questions?

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