Unify and Simplify IT Management For Greater Results

CA -- About us� One of the world’s Largest IT Management Software Provider

� Founded in 1976 : HQ at US

� 150 Offices in 45 Countires

� Listed in NASDAQ

� FY 2008 revenue of $4.2 billion

� 13,700 employees in 45+ countries

� 600 patents, 1,000+ pending worldwide

� CA serves to 99% of the Global® 1000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

50,000

55,000

2004 2005 2006 2007 2008

10.4% CAGR

Addressable Market($ in millions)

Source: Company estimates

Leader in a Growing Market

� CA holds a large share of

the approximately $34B

management software

market, growing

to $50B by 2008

� CA is aligned with the way

customer demands are

evolving

� We serve customers across all

major industries worldwide

� Partners are key

EITM: Transforming IT Management

To transform IT management, CA delivers solutions

that effectively govern, manage and secureIT.

Enterprise IT Management (EITM) is CA’s vision for

how to unify and simplify IT management to maximize the value to the business.

Transforming IT Management Requires a Holistic Integrated Approach

�GOVERN

�MANAGE

�SECURE

Maximize business value by aligning a portfolio of services with business objectives, balancing cost, resources and business risks.

Meet business demands by delivering reliable, high-quality services through an automated, optimized IT infrastructure.

Protect assets and manage risks by monitoring and enforcing policy-based controls, managing identities and ensuring appropriate access.

Network & Voice Management

Dynamic & Virtual Systems Management

DatabaseManagement

ApplicationPerformance Management

Recovery Management

Workload Automation

Change & Configuration Management

Service

AvailabilityManagement

Service Level Management

Incident& Problem Management

IT Asset& Financial Management

Project & Portfolio Management

Information Governance

Identity & AccessManagement

Security Information Management

Threat Management

UNIFIED SERVICEMODEL

Govern Manage Secure

CA Capability SolutionsBuilding Blocks to Transform IT Management

CA Academic Program

Mission Statement

“CA is committed to educate the future IT leaders

today for the innovative software solutions and

long-term success of tomorrow. CA understands

success starts with intelligent, well-qualified IT

professionals and contributes its own success to its

dedicated and well-qualified employees around the

world”.

What is the Academic Partner Program (APP)?� Designed to bridge the gap between corporate and

educational institutions

� Complements and enhances traditional classroom

instruction

� Provides students with invaluable, real world, hands-

on experience working with CA’s award-winning

software solutions

Benefits to Students

� Provides students upon graduation with:

–Unique competitive advantage

–Knowledge of enterprise used applications

–Leverage in the job market

CA Courses to complement your curriculum SPECTRUM®: Core Administration Product Release Trained on : 8.0Course # : URB403Duration : 4 day(s)

� Day 1

� Module 1 – Access Device Information with JMib Tools

� Describe SNMP Communication

� Access MIB Information with JMib Tools

� Module 2 – Start SPECTRUM Components

� Validate Root Directories

� Start the SpectroSERVER

� Start the OneClick Server

� Start the OneClick Client

� Module 3 – Administer the Network with OneClick

� Access OneClick Views

� Access Component Details

� Create Global Collections

� Search for a Device on the Network

� Search the CA SPECTRUM Database

� Day 2

� Module 4 – Configure User Administration and Security

� Create CA SPECTRUM Users and Groups

� Create Security Communities

� Create New Roles

� Apply Security to Network Models

� Enable Security Password Authentication

� Monitor License Usage

� Module 5 – Model Network Devices Manually

� Create Models by Type

� Create a Model by IP Address

� Create Pipes Between Models

� Model Dial Backup

� Module 6 – Administer CA SPECTRUM with the CLI

� Access CA SPECTRUM with the CLI

� Create Models and Associations with the CLI

CA Courses to complement your curriculum SPECTRUM®: Core AdministrationCourse # : URB403Product Release Trained on : 8.0Duration : 4 day(s)

� Day 3

� Module 7 – Model the Network with Discovery

� Configure Discovery Parameters

� Enable Device Topology Rearrangement

� Enable Trap-based Discovery

� Module 8 – Manage CA SPECTRUM Databases

� Perform Backups

� Manage the DDM

� Change Landscape Handles

� Module 9 – Modify CA SPECTRUM Processes

with processed

� Modify processed

� Day 4

� Module 10 – Administer a DSS Environment

� Partition the Network

� Create a DSS Environment

� Create Global Collections with Proxy Models

� Enable Trap Director

� Modify the Landscape Map

� Enable Fault Tolerance

� Module 11 – Customize Alarm Functionality

� Configure Device Criticality

� Modify VNM Operating Parameters During Fault Isolation

� Automate Alarm Notification

WHY? CA Product Accreditations

� CA Product Accreditation Programs are built by CA technical professionals and by education partners who possess product development expertise and years of experience developing and implementing CA products. When you attain these credentials, you confirm that you can put the same level of CA product knowledge, experience, and IT best practices to work in your own environment.

CA Product AccreditationsWhich Level Suits you??

Marketing

Leverage knowledge of technology in CA Sales MethodologySales

Describe value of technology for businessPresales

Articulate value proposition of technologySupport

Implement/integrate product with CA 3rd-party products100 Basic CurriculumConsulting

Resolve customer issues without escalation

Implement product as billable resourcePresales

Construct and demonstrate value of productsSupport

Describe integration with CA 3rd-party products200 Core CurriculumConsulting

Diagnose and fix implementation & integration issuesExperienced Presales

Construct implementations of multiple CA > 2 CA 3rd-party productsSpecialized Support

Implement/integrate product with CA 3rd-party products300 Intermediate CurriculumExperienced Consulting

Diagnose and fix implementation & integration issues

Construct implementations of multiple CA 3rd-party productsSpecialized Support

Implement/integrate product with CA 3rd-party products400 Advanced CurriculumExperienced Consulting

Exams validate the following abilitiesLevelAudiences

CA SPECTRUM® Learning Paths

� CA Associate: CA SPECTRUM r8.1 User

� CA Associate: CA SPECTRUM r8.1 Administrator

� CA Professional: CA SPECTRUM r8.1 Implementer

� CA Expert: CA SPECTRUM r8.1 Implementer

An Introduction to SPECTRUM� What is CA SPECTRUM?It is a network fault management system that provides proactive management of the network infrastructure through patented root cause analysis, impact analysis, event correlation and service level management.

� What network fault management challenges does it meet?CA SPECTRUM proactively enables you to manage complex, heterogeneous multi-vendor network environments. It provides automatic root cause analysis of network problems, suppresses symptomatic alarms, highlights business impact and enables you to meet and exceed service levelagreements.

� What features does it support?It offers proactive monitoring, event correlation, root cause analysis, trending, asset reporting, response time testing, and integration with CA and third-party management systems.

� What platforms does it support?CA SPECTRUM supports Layer 2 and Layer 3 networks including LANs, WANs, wired, wireless, physical and virtual networks, and the technologies and IP services provided over them.

Multi-Vendor, Multi-Technology Support

� Thousands of device specific events and attributes

already mapped in the software, more with every new

service pack

Adaptive, Flexible, Extensible Analytics� Model-based IMT

–Adapts to change automatically

� Rule-based EMS

–Flexible rules engine to add your own intelligence

� Policy-based CCT

–Extensible condition correlation to relate

seemingly unrelated events

SPECTRUM Key Differentiators

� Discovery & Mapping

� Event Correlation & Root Cause and Impact

Analysis

� Service Management & Service Impact Analysis

� Network Change & Configuration Management

� Management of IP Service Technologies

� Network Asset Management

� Seamless OOB Integration with other CA Tools

Business Value

� Our Solution Set helps our

customers to…

� Reduce Capital Expense

� Reduce Operational Expense

� Reduce Cost of Downtime

� Deliver a rapid Return on

Investment

SPECTRUM provides Business Service Management software with the

intelligence

to move your organization from being tactically reactive to strategically

proactive

Business Value

� Reduce Capital Expense

– 30% first year with 5-10% on-going annual savings by understanding

IT asset utilization and reallocation opportunities

� Reduce Operational Expense

– 25% reduction in time spent on help desk and user support activities

– 30% reduction in hardware maintenance costs

– 45% saving in staff hours for system setup and configuration

– 50% reduction in the number of trouble-tickets

– 65% reduction in time spent on network troubleshooting and repair

– 90% of problem resolution from the NOC rather than dispatching staff

� Deliver a rapid Return on Investment

– Payback Period 38 Days

– Annual Operational Savings $10.7 million

– Annual Reduction in Lost Revenue $0.9 million

– Annual Reduction in Outage Hours 40% - 70%

Today’s Market

� Cultural & Organizational shifts to better align IT with the

Business

–Understanding the connection between IT infrastructure

components and business-relevant services

� Tactical rather than Strategic IT Investment

–Customers are consolidating vendors and desiring

ROI payback periods of less than 6 months

� Constant state of change

–New vendors, technologies and application architectures

IT Maturity Models

� Gartner advising towards

“Real Time Enterprise”

� Billion-dollar vendors

promoting

“On-Demand”, “Adaptive”,

“Autonomic”

� It’s all about “Utility” and

“Virtualization”

–Water, Power, Gas,

Telephone

SPECTRUM Software

� Automatically discovers and understands the relationships

between IT infrastructure components, services and customers

� Proactively predicts problems

� Reactively understands impacted customers and services

� Intelligently isolates problems to the root cause

� Securely delivers integrated, actionable information

� Meaningfully reduces time to find and fix the problem

� Adaptively prevents problems from happening again in the future

There is Nothing More Important than Our Customers

� We enable our customers to be more successful at their

job and

spend less time doing it

� We earn the right to our business by proving the value of

our solution in your environment through a proof of

concept

� Customer-driven Research & Development

–World class customers partner with us on joint

development projects

–Over 800 new customer requests addressed in the latest

release

� Customer-centric Support, Services & Training

– Customer alignment with 7+ year average tenure

– Educating over 1,000 individuals annually