Unified Services Delivery

SME Market Potential

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Compelling Value

Staffing

LicensesSupport

Hardware

Expected Cost Savings

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Pacific Crest Securities

“SMB IT spending this year will increase at twice the rate of large corporate spending, and in the process demand lower cost and

simplicity of use.” IDC

“Nearly 75% of North American SMBs subscribe to some type of bundled service. Buyers like the lower cost and single source

that these deals bring.”Forrester

Huge Opportunity 70 percent of global economy 50 percent of all IT spending $350 billion market (US)

On-Demand 1.0 Service Delivery

Customer

TelcomServices

CustomerCustomer

Customer

ApplicationServices

CustomerCustomer

Customer

IT Services

CustomerCustomer

On-Demand 2.0 Service Delivery

VARs& MSPs

SME

ServicesAggregation

SOHO

Verticals

Enterprise

CSPs

IT Services

TelcomServices

ApplicationServices

UsersServices Delivery

Jamcracker's Mission

Enabling Communication / IT Services Providersand On-Demand Solution Vendors

to deliver value-added services to market;quickly, easily, and profitably.

On-Demand Solution Partners• Communication & Collaboration:

– Email– Wireless– Conferencing– VoIP

• IT Services:– Domain names, web hosting– Desktop management– Branded help-desk services

• Security & Continuity:– Anti-Malware– URL / IM filtering– VPN – remote access, site-to-site– Online data backup

• Business Applications:– Desktop web apps– Vertical solutions– Business process outsourcing

• Developer Services:– Integration services– Web services– Software development

Delivering On-Demand

Help Desk Support

User Management

Billing & Settlement

Services Provisioning Security

Services Integration

On-Demand Services Delivery

Unified Provisioning, Administration, Billing, and Support

Service Delivery Modules

Branded Marketplace Portals and Customer

Support Services

Communication & Collaboration

IT ServicesSecurity & Continuity

Business Applications

Developer Services

Communication & Collaboration Module- Unified Communications Service Delivery -

Voice SecurityConferencingWirelessMessaging

Help Desk Support

User Management

Billing & Settlement

Services Provisioning Security

Services Integration

On-Demand Services Delivery

Communicate and Collaborate, with Confidence

Unified Communication Services Portal

Unified Service DeliveryWho Benefits?

Customers:- One-stop-shop of many best-of-breed services- Single point of purchasing, billing, and support- Unified provisioning and user experience

Service Providers:- Increase stickiness, reduce churn- Grow net-new ARPU- Increase sales/channel productivity- Bundling value-added services differentiates existing core services

Solution Vendors:- Expand distribution thru huge service delivery channel- Bundle existing offerings with new services

Unified Services DeliveryWho Benefits?