understanding corporate travel best practices · • shifting from prioritizing travel spend...

confidential | ©2017 Sabre GLBL Inc. All rights reserved. 1

Understanding Corporate Travel Best Practices

VADM William A. Brown

Moderator

March 6, 2018


AGENDA

Introductions

Trends in the marketplace

Panelist experience sharing

Open to answering attendee questions


Welcome and Introductions

PANELISTS NAME TITLE COMPANY

Laura Kistler Director of Products & Services Marketing CWTSato Travel

Chandler Boyd Director of Travel General Dynamics IT

Marilyn Townsend Director, Global Travel Sabre

Yapta


• The GBTA (Global Business Travel Association) predicts business travel spending will grow by 6.1% in 2018 (up 5.1% from 2017).

• The Morgan Stanley 2018 Global Corporate Travel Outlook Survey reports that over two thirds of corporate travel buyers expect air traffic volumes to increase by an average of 4.8% and air prices to increase an average of 1.8%.

• Accelerated promotion of NDC (New Distribution Capability) standards, which enable direct-booking channels that let airlines present bundled packages, rather than choices based only on price.

Industry Trends


• The Sharing Economy’s transition into business travel resulted in small businesses choosing Uber over taxis by 3 to 1.

• According to an IBM report, more than a third of travel industry leaders will have four or more cognitive projects underway in 2018, and 41% plan to launch a cognitive project.

• Utilization of machine learning to identify opportunities for cost savings and improved traveler satisfaction.

Industry Trends


• Technology continues to shape travel, increasing the dependency on mobile

• Demand for personalized, catered and integrated experience

• Suppliers retailing direct to travelers via a retail model

• Turbulent times and the focus on traveler security

Traveler Trends


• Shifting from a traditional service-based model to a technology-focused strategy.

• See the value of improving traveler productivity while on the move for enhanced traveler safety and well-being for a positive overall user experience.

• Shifting from prioritizing travel spend savings to smarter spending to meet the travelers needs and the corporation’s budget.

• Focusing on adopting travel risk management solutions that enable communications with travelers during trips through alerts and traveler status updates.

Corporate Trends


PANELISTS NAME TITLE COMPANY

Laura Kistler Director of Products & Services Marketing CWTSato Travel

Chandler Boyd Director of Travel General Dynamics IT

Marilyn Townsend Director, Global Travel Sabre

Yapta


ANDY - Thank you Chandler for joining us today.

1. Can you please share one of your successful program compliances?

2. How was the compliance activity communicated?

3. Did General Dynamics IT also receive a cost savings with this compliance objective?

4. Can you also share how companies typically purchase travel management services relative to expense management software?

Panelists Chandler Boyd Sharing Experiences

Chandler Boyd, Director of Travel, General Dynamics IT


1. Can you please share your successful Duty of Care program compliance

engagement?

2. How was the compliance activity organized and communicated?

3. Did Sabre receive additional benefit from this initiative?

4. What were some lessons learned from the deployment of this program?

Panelists Marilyn Townsend, Sharing Experiences

Marilyn Townsend, Director, Global Travel


ANDY – Laura, as a representative for CWTSato Travel, your companies role is to support your clients to driving compliance to their program.

1. Can you please share a successful collaboration experiences?

2. What are key drivers for compliance objectives to be successful?

3. What are other benefits from compliance initiatives?

4. Any recommendations to support anyone’s program you wish to share?

Panelists Laura Kistler Sharing Experiences

Laura Kistler, Director of Products & Services Marketing, CWTSato Travel


ANDY – xx, as our technology representative today.

1. Can you please share what Yapta offers to a travel program?

Panelists Sharing Experiences

Xx Yapta


Opening for audience questions


We need your help.

Call to Action


YOUR IDEAS ARE VALUABLE

Please take one of the sticky notes and jot down your ideas of program improvements with no barriers.

In a totally no barrier world what would be 1 or 2 ideas you would like implemented into your program to drive success

Leave your sticky notes on the board in the back as you depart.


Wrap-up


Test Webex with Chandler

Secure Yapta representative

Check meeting room

Test with Kyle’s laptop and internet connect

Secure pens

Secure sticky notes

Secure board or something to attach the sticky notes too

Internal

understanding corporate travel best practices · • shifting from prioritizing travel spend...

Documents