understand how quality is measured in sports development
TRANSCRIPT
Understand How Quality Is Measured In Sports
Development Domenic Hughes 12JL
Quality in Sports Development
• Aim of this brief is to show you ways that we should measure quality within our organisation.
• In particular as part of this Centre’s preparation for delivering sports development programmes and signing up for an award scheme.
• Quality should be our approach to meeting customer needs, within a budget and in the most sustainable way.
• Standards of performance are usually laid down by national organisations and also building the best features we can towards accepted standards.
• Most schemes try to measure quality in the hope that quality can continue to improve.
• A quality system or scheme encourages this process of assessment , so that providers aim to continuously improve their services. This is important for us in our development.
• We can use a range of measures to assess ourselves for quality purposes or use independent assessors.
• This allows us to measure quality and our effectiveness of our provision.
• It is important to use measures that are as objective as possible and provides us with a true picture of our position and delivery of services.
Two Types of Quality System
• The schemes I will be discussing are:
• Quests
• Club mark
Quest
• This is a national quality system that can be used for assessing the management of sport development.
• This is an industry standard developed by Sport England .
• This is aimed at sports development units in local authorities, governing bodies etc.
• As mentioned earlier sports development organisations can use either self assessment or improvement programmes.
• Or an organisation can use independent external assessment in order to achieve an award.
• The administration of the scheme is dealt with by an independent consultancy so that it is fair.
• It operates as a grading system.
• Scores include:• Score of above 60 per cent is needed to
be registered.• To achieve highly commended you need a
score between 75% and 84%,• To achieve an excellent score you need to
achieve 85% and above.
• Assessment is based on:
• Objectives and targets for achieving them.
• Timekeeping, workmanship and coaching.
• Quality of Equipment
• Techniques used in problem-solving.
• Culture within an organisation – eg. Elements of pride, professionalism and standards.
Quest
• Quest/NBS is managed on behalf of Sport England by Right Directions in partnership with Leisure-net Solutions.
• They are responsible for all assessment arrangements, training and promotion of Quest.
2 Models
• There are two models that Quest use for certain teams.
• For example :
• Facility Management – provides an activity for customers , public , private and trust for voluntary sector.
• Sports Development – facilitates participation in an activity.
Clubmark
• Was introduced in 2002 by Sport England.
• It’s a cross sport quality award for clubs with junior sections .
• It demonstrates to people how you can get the best out of fitness schemes. It shows our customers that the Clubs are
Clubmark
• For example :
• Active – to get the best out of young people.
• Accessible – everyone having a sporting chance.
• Accredited – This is the Sport England mark of high quality.
Clubmark
• The main aim of Clubmark is to provide better opportunities for children and young people and also more opportunities to participate in sport in their local communities.
• The award shows that this scheme is safe, effective and child friendly.
Clubmark
• This scheme applies across a wide range of sports .
• It is promoted all over the country to quickly recognize a club that is committed to providing a quality experience.
Clubmark
• It sets standards out such as :
• The care of young people – eg. Child protection
• Quality coaching and competition
• Club management
• Sports equity and ethics
Advantages of Quality Schemes
The advantages of the schemes are:
-You can compare how they work and what can be achieved with others in the UK.
-It is a benchmarking tool.
-It helps to achieve funds for sport development.
-Quality systems should benefit all those involved in the scheme.
• Recognition of a quality reward will raise profile of club and result in good press reports and bring in business. The schemes “logo” creates a good reputation.
Disadvantages
• A quality schemes will not solve all of our working practice problems. We must look at:
• Overall cost of introducing scheme.
• Staff issues.
• Staff motivation issues in ensuring there are no mistakes.
• Staff need to be creative and flexible and
• Systems of delivery need to be implemented.
• New ideas and improvements are expected without any reward.
• Confidence needs to be built so that staff are not afraid to speak up.
• Familiar working practices may have to change.
• Full staff involvement needs to be implemented from top to bottom.
• Need to look at cost of introducing system.
• Time involved in training staff.
Therefore it is essential that if we are to participate in one of the schemes we must all work together in making it a success. This will be in the best interest of staff, the participants/customers and the Centre.
The aim of the scheme will be to improve performance and continue developing.