SUBWAY AT UNDERCOVER BOSS• Don Fertman, the Chief

Development Officer for Subway restaurants goes undercover where he must learn the endless sandwich combinations while being trained by one of the toughest, no-nonsense employees ever.

• His objective was to analyze the customer service at each of the restaurants around the United States.

Don Fertman undercover as an employee

SUBWAY POLICIES AFTER ‘UNDERCOVER BOSS’ APPEARANCE• After uncovering its strengths,

weaknesses and opportunities on the CBS reality show “Undercover Boss,” Subway made several changes to the way it trains and treats its employees.

• The chain established roundtables to improve communication between unit-level and corporate employees.

• Area developers now have training staff dedicated to teaching franchisees and store managers more than operations.

• Subway respond to its team member feedback with greater investments in training, not only for front-of-the-house staff but also managers.

• They want to feel a sense of respect in what they did, and they just want the ability to make their customers happy.

• Employees were invited to Subway’s roundtables also receive the chance to suggest menu items.

• The news came out at a website called “restaurant news”, this means that subway accept that all changes were announced.

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