UMGENI WATER – Management

Development Programme

Date: 04 | 12 | 2019

Presented by: Mr. Bradley Sampson (Senior Manager: ICT)

Technology is a Strategic enabler to drive Business

Processes:

• Uber - the world’s largest taxi company, owns no vehicles.

• Airbnb - the world’s largest accommodation provider, owns no real

estate.

• Facebook - the world’s most popular media owner, creates no content.

• Alibaba - the most valuable retailer, has no inventory.

The commercial battle that now matters most is for control of the

digital customer interface….

ICT Governance

• Principal 12 of King IV states that:

“The governing body should govern technology and information in

a way that supports the organisation setting and achieving its

strategic objectives”.

• Umgeni Water BOARD

• Audit Committee of the BOARD

• ICT Governance Framework & Charter

ICT Governance

Chief Executive (Chairperson)

Company Secretary

Executives

Chief Internal Audit Executive

Operations Divisional Regional Managers (3)

Senior Manager: ICT

Senior Manager: Legal Services

Information Security Officer

Membership of the ICT Steering Committee – Approved by the Board on 1st November 2019

End User Computing

Knowledge Management

Information Security

Backup and Storage

ICT Data Centre

ICT Enterprise Architecture

ICT Policies

• Internal Audit – F19 / 20

• SAP Authorisation

• SAP Basis

• SAP HCM Payroll

• SAP Business Process Review

• Microsoft E-Mail

• Information Security

• Cybersecurity

• Business Continuity & ICT DRP

• SAP Data Migration (SAP BW/BI Project)

• Transition from ABSA to Nedbank

• SCADA and non-SAP systems

• External Audit – AGSA (ITGC)

ICT AUDIT Review

ICT Department

Bradley Sampson

Senior Manager: ICT

Radesh PadayacheeManager: Business

Systems

Johan Mncwabe

Manager: Information Management

Roop MaharajManager: ICT Operations

Information and Technology Communications Structure

ICT Strategy

• GWEA is a generic framework that was derived from

TOGAF.

• It produces department / agency Enterprise Architecture

Plan (also referred to as ICT Strategy / Plan or ICT

Roadmap)

• It’s fully aligned with the department / agency Business

Strategic Plan and Annual Performance plan

Government Wide Enterprise Architecture (GWEA)

GWEA Framework

Investment Portfolio

Management Capability

Infrastructure Planning

Capability

Project Management

Capability

Tender Management

Capability

Supplier Management

Capability

Plant Management

Capability

Plant Maintenance

Capability

Customer Billing Capability

Quality Assurance Capability

Meter Reading Capability

Strategic Resource Management

Infrastructure Development

Infrastructure Management

Customer Service

Laboratory Services

Unsupported

Partially Supported

Fully Supported

Mo

de

1

Mode 2Business

objective(s)

What to predict

What data do we need

AnalysisTest and

learnFull scale roll-out

Digital Architect Support Business departments with business deployed

technology aligning it with ICT Strategy and Platforms

Data

Bu

siness savvin

ess

Data science Execution

Um

geni B

usin

ess Valu

e Ch

ain

Bu

siness b

ased T

eam

ICT

De

pa

rtme

nt p

rov

ide

the

dig

ital p

latfo

rms fo

r b

usin

ess e

xe

cutio

n

o Bimodal;

o Enterprise Architecture;

o Mobility;

o Innovation;

o Software as a Service (SaaS).

ICT Operations

ICT OPERATIONS

• SEAT Management – Desktops, Laptops, Printers, etc.

• ICT Desktop Support – ext 1107 (Helpdesk)

• Network Connectivity Support – LAN, WAN, Fixed lines & Wireless

• Support - Voice, Data & Video

• All Computer rooms including Servers & Databases

• BCM, ICT DRP & Operational Security

• SAP Basis & Solution Manager

• Access Control & CCTV

Inland Wireless Network

Estcourt George Cross

Archie Rodel

Bundu Networx3rd Party Tower

Mpofana Res

Completed Umgeni Water Sites

Mpofana WWW

UW Mearns

The Bend Outstation Spring Grove Dam

Claridge

Lidgetton Res

Lidgetton WTW

Albert Falls

Head Office

Swatkop Res

DV Harris

UmlaasLynnfield

Alverstone

Jxopo

Phoenix Wattle

Existing Relay Sites

Mhlabatshane

FutureNet Tower

Richmond Res

Richmond WTW

Richmond WWW

Dalton

Cool Air WWW

Mpofana WTW

Camperdown

6.5Km Distance

29Km

51Km

20Km

1.4Km

3.7Km

33Km

14Km

5Km

1Km

20Km

5.5Km

2.5Km

3.5Km

13.5Km

14.5Km

3.5Km

0.6Km

13Km

46Km

3rd Party Relay Sites

Estcourt WWW

Montobello Hospital

Appelsbosch

WWW

Appelsbosch

WTW

Res 5Hazelmere

Appelbosch Hospital

Spring Grove Pump Station

Ladysmith Office

VPNInternet

Head Office

Bon Accorde

Msinsi Albert Falls

5Mbps

5Mbps

3Mbps

12Mbps

18Mbps

10Mbps

10Mbps

8Mbps

3Mbps

4Mbps

12Mbps

15Mbps

10Mbps

10Mbps

2Mbps

8Mbps

15Mbps

11Mbps

40Mbps

20Mbps

45Mbps

20Mbps

20Mbps

20Mbps

20Mbps

10Mbps

4Mbps

10Mbps

15Mbps

8Mbps

9Mbps

Jxopo Waste Water

10Mbps

4Mbps

20Mbps

5Mbps

10Mbps

10Mbps

5Mbps

13MbpsGoverned Bandwidth

Darville

Mkondeni

Howick Waste

Dennis Shepstone

Midmar

18Mbps

20Mbps

16Mbps

30Mbps

Quarry Reservoir AmanzimtotiKwaMahkutha

Durban Heights

Wiggins

Trenance 3

Hazelmere

Hazelmere

Water Tower

Umhlali

Umgeni Res5

Ndedwe

Umzinto

Umthalume

School

Thugela

Water Works Thugela

Lembe Res

Umgeni Thugela Res

Chakas Kraal

Completed Umgeni Water Sites

Relay Sites

2.5Km

45km

3Km

11.5Km

Umthalume

Craigeburn

Masibambisane

Esidumbini

Maphumulo

26Mbps12Mbps

PinesideKloof Towers

Summerfeld

Alverstone

Cato RidgeNagle Conference

Centre

20Mbps

Armstrong

Inanda

Dam

Mapaphetwa

Msinsi Hazelmere

Msinsi Head Office

Msinsi Inanda

Msinsi Nagle

Hazelmere Dam

Ilembe Res

Maphamulo

Maphamulo Pump

Station

10Mbps

10Mbps

17Mbps

5Mbps

8Mbps

22Mbps

21Mbps

12Mbps8Mbps

11Mbps

6Mbps

4Mbps

13Mbps

10Mbps

17Mbps24Mbps

13Mbps

21Km

32Km

20Mbps

10Mbps

5Mbps

3Km

18Mbps

48Mbps

10Mbps

3km

13Mbps

13Mbps

14.5Km

6Mbps

12Mbps8.5Km

5Mbps

14Km

7Mbps7Km

1km

Nagle Dam

11km

11.5km

2.2km

10km

4km

5.5Km

27Km

2.4Km17Km

1Km

18Km

16.5Km

1.4Km

25Mbps

11.2km

15Mbps

6.1Km

17.7Km

7.2Km3.6Km

1km

1km

6km

15Mbps1.7km

13Mbps

11.5km

Bandwidth

Distance between Masts

13Mbps Governed Bandwidth

3rd Party Relay Sites

Coastal Wireless Network

Impact of 3rd Party sites – Wireless Network

• Power Interruptions

• Theft of Cabling

• Accessibility to the site

• Vandalism

• Lease Agreements

• Delay in hosting Approvals i.e. Alfred Duma

Strategic 3rd Party Sites

• Vandalism and cable theft at 3rd part site – Armstrong Site (Inanda)

• Recent Copper Cables Theft at the following sites:-

• Umhlali

• Amanzintoti

• Wiggins

High Site At Hilton – Loss of

Signal due to heavy Mist and

Fog

Current Wireless Network

Estcourt George Cross

Archie Rodel WTP

Bundu Networx3rd Party Tower

Mpofana Res

Mpofana WWW

UW Mearns

The Bend Outstation

Spring Grove Dam(Rosetta)

Spring Grove Pump Station

Lidgetton ResLidgetton WTP

Head Office

Swatkop Res

Mpofana WTP

Estcourt WWW

Power Outage

Fibre Layer 2 line

Estcourt George Cross

Archie Rodel WTP

Bundu Networx3rd Party Tower

Mpofana Res

Mpofana WWW

UW Mearns

The Bend Outstation

Spring Grove Dam(Rosetta)

Spring Grove Pump Station

Lidgetton ResLidgetton WTP

Head Office

Swatkop Res

Mpofana WTP

Estcourt WWW

Power Outage

ICT Business Systems

ICT BUSINESS SYSTEMS

SAP Modules

1) Human Capital Management (HCM) 8) Production Planning (PP)

2) Finance (F1) 9) GRC - Authorisation

3) Cost Accounting (CO) 10) GRC – Risk Management

4) IS – Utility (ISU) 11) Solution Manager

5) Material Management (MM) 12) BASIS (Technical)

6) Plant Maintenance (PM) 13) Safety & Health (SHEQ)

7) Quality Management (QM) 14) Project Systems

Other 3rd Party Business Systems

1) Laboratory Management Labware

2) Planning Engineering Software Mike Urban (DHI)

3) Treasury Management Software Treasury One

ICT BUSINESS SYSTEMS

ICT Information Management

INFORMATION MANAGEMENT

Information Management Functions

1) Registry & Delivery 6) Print room Administration

2) Records Management 7) GIS

3) Library Services 8) Data Management

4) Archiving 9) SAP Business Warehouse

5) Technical Records 10) SAP Business Intelligence

INFORMATION MANAGEMENT

ICT Information Security

INFORMATION SECURITY

Cybersecurity Attacks

January 2012 | Postbank lost R 30 million in a high tech heist by cybercrime syndicate within-depth knowledge of the Postbank IT systems.

June 2016 | Standard Bank South Africa lost 300m through ATM fraud coordinated fraudincident by a Japanese cyber criminal syndicate.

July 2016 | Armscor website was hacked and lost a part of their supply database. The recordsallegedly included ordering and payment details for companies like Denel, Airbus, Thales andRolls-Royce. The hackers claimed to have access to nearly 20,000 supplier names, IDs, namesand passwords.

July 2016 | SABC website, as well as websites linked to the Gupta family, was hacked byAnonymous Africa saying they were targeting corrupt governments.

2016 | University of Limpopo. They published data containing exam and intranet files, thepersonal data of 16,000 university students, as well as the personal information contained insome 1,700 department faculty entries.

Cybersecurity Attacks

Dec 2016 and 2017 | KFC’s customer data were leaked. Hackers broke into the KFC loyaltygaining access to the information of 1.2 million KFC loyalty members. Also, KFC disgruntledemployee who made sure that 1 in 3 transactions didn’t go through which meant thatthousands of people got free chicken and KFC lost out on 30% of their revenue till theydiscovered the problem.

2017 | Old Mutual customer data breach. The company detected an unauthorised entry andpersonal information of customers in South Africa was obtained including ‘customers’ name,telephone number and some investment values’.

June 2017 | Buffalo City Municipality and Eastern Cape Education Department somehowmanaged to upset an Islamic activist organisation who defaced their websites - both of theirsites.

October 2019 | City of Johannesburg reported a breach of its network and shut down itswebsite and all e-services, hours after receiving a bitcoin ransom note from a group calledthe Shadow Kill Hackers.

Information Security Upgrade

SAP BW 4/HANA

• SAP Business Warehouse

• SAP Business Intelligence Reports

• SAP Business Dashboards

Enterprise Information Management

WaterNet Advisor

4th INDUSTRIAL REVOLUTION

JOBS UNDER THREAT DUE TO 4IR

JOBS THAT DID NOT EXIST 10 YEARS AGO

"The only thing we know about the future is that it will be different."

Thank you.