ulwando communication solutions profile
DESCRIPTION
Company profile for Ulwando Communication Solutions. The focus of the company is to provide enterprise communication solutions to medium and corporate customers in South Africa.TRANSCRIPT
Ulwando Communication SolutionsAn Enterprise Communication Solutions Provider
ContentsPartner Profiles1
Solution Delivery & Customer Support3
VoIP Call Rates – Call Tariff Comparison4
Ulwando Value Proposition5
2
Company Profile2
Ulwando Investments (Pty) Ltd
Profile: Langa Nyati
3
Formal Educational Training
BSc Electronic Engineering (University of KwaZulu-Natal)
ICT Industry Insights
Evolution to converged access technologies that support high speed datae.g. Advanced LTE Release 10, WiFi IEEE 802.11u, WiMAX IEEE 802.16e
Evolution of telecommunications core networks towards IP based andaccess agnostic technologies – fixed, mobile or a specific technology.
Evolution of mobile network operator solution offerings towards includingtraditional ASP, ISP and fixed telecommunications operator solutions.
Work Experience
Technical management in implementing new mobile radio accesstechnologies and features.
Network operations management incl. network rollout and maintenance. Sales operations management for a business unit with >R1 billion annual
sales revenue - incl direct and business partner corporate sales channels.
Business Leadership
Executive management experience in both network and sales operations while leading teams with a diverse set of professional skills.
Ulwando Investments (Pty) Ltd
Profile: Dr Fundile Nyati
4Ulwando Investments (Pty) Ltd
o Leading healthcare entrepreneur in South Africa, who is a founder & Chief Executive
of Proactive Health Solutions (Pty) Ltd:
A 14 year old leading employee health & wellness company in South Africa.
o Formal Educational Training:
Medical:
Masters Degree In Family Medicine (M.Fam. Med)
Bachelor of Medicine and Bachelor of Surgery (MBChB)
Business:
Advanced Management Programme (Manchester Business School)
Advanced Project Management (RAU or University of Johannesburg)
Corporate Governance (Institute of Directorship in South Africa)
o ICT Industry Insights:
Oversight responsibility in the implementation of cost effective ICT solutions for
PHS, an entrepreneurial business with a national footprint.
Regular SME client invitee to prestigious Telkom Business’ Annual Customer
Forums/ICT industry updates, since 2008.
o Business Networks:
Established business relations with key decision makers across corporate,
state owned enterprises, corporate & SMEs.
o Proven Business Skills:
Corporate Governance
Strategic and Operational business leadership
Business growth strategies
Business development skills
ContentsPartner Profiles1
Solution Delivery & Customer Support3
VoIP Call Rates – Call Tariff Comparison4
Ulwando Value Proposition5
5
Company Profile2
Ulwando Investments (Pty) Ltd
Who we are…
Registered in 2005, Ulwando is a communication solutions provider to public sector, stateowned and private sector enterprises. Its target market is focussed on medium sizedenterprises and corporates.
Its key strength lies with its expertise in identifying areas of improvement, proposingappropriate solutions, implementing and monitoring performance against clientrequirements. To achieve this we have formed key strategic partnerships with specialists,industry leading OEMs and telecommunications network operators.
Ulwando is a 100% black owned business with full management control. It is committedto contributing towards enabling the South African economy through its enterprisecommunication solutions while ensuring employment equity and skills development for itsstaff.
6Ulwando Investments (Pty) Ltd
Capability Enterprise SolutionsVision & MissionBackground
Vision, Mission & ValuesVision:
South Africa’s enterprise communications solutions provider of choice
Mission:
To delight our customers and build long-term relationships with them through ourprovision of seamless, innovative and customised communication solutions.
Values:
Our business operational activities are underpinned by these values:
Customer orientation Continuous improvement Doing business with integrity
7Ulwando Investments (Pty) Ltd
Capability Enterprise SolutionsVision & MissionBackground
Delivery Capability
Capability Enterprise SolutionsVision & MissionBackground
People:Internal Competency in communications business development & customer support servicesExternal Access to our partner human capital and specialist expertise
Infrastructure:InternalSeamless, simplified and client oriented business and operations processesExternal Solutions delivered through leading partner products and infrastructure capability
Technologies:Partner core communication network infrastructure enable service delivery throughSoftSwitch technology supporting the latest VoIP protocols (SIPv2.0), IP-PBX capabilities,Unified Communications and other solutions.
8Ulwando Investments (Pty) Ltd
Partner Credibility
Capability Enterprise SolutionsVision & MissionBackground
Gartner UC Magic Quadrant, July 2013
1. Vodacom Cloud-based UC Solution
Vodacom UC based on Cisco and Microsoft
Both evaluated as leaders in the UC space
2. Huawei Premise-based UC Solution
Evaluated as a challenger in the UC space
E-E solution includes premise-based IP-PBX
See Gartner UC MQ executive summary 9Ulwando Investments (Pty) Ltd
Solution Categories
Capability Enterprise SolutionsVision & MissionBackground
Consulting Services Structured assessment to identify existing gaps and recommend solutions
IT/Telecom Solutions Solution implementation using IT/Telecom network infrastructure capabilities
Office Communication Solutions Unified Communications, Collaboration, Telepresence & Video Conferencing
Telecommunication Power Solutions Telecom class power solutions for instances with unreliable power grids.
Intelligent Video Surveillance Solutions Intelligent and networked video surveillance solutions
Enterprise WiFi Coverage Solutions Turnkey indoor and outdoor WLAN coverage solutions
10Ulwando Investments (Pty) Ltd
Consulting Services
Infrastructure Business ConsultingVision & MissionBackground
11Ulwando Investments (Pty) Ltd
Assessment (ISO 9001:2008) Infrastructure Audit IT Staff Complement Features and Functionality Product and Service Quality Supplier/Service Provider Contracts Maintenance and Support Contracts Disaster Recovery and Business Continuity Plans Information and System Security Controls
Recommendations (Plan) Improvement objectives measured against Key Performance Metrics:
Effectiveness (Quality) Staff Productivity (Output) Transaction Time (Process Efficiency) Staff Efficiency (People/Transaction/Time) Cost Effectiveness (Cost/Activity)
IT/Telecom Network Solutions
Infrastructure Network SolutionsVision & MissionBackground
Cloud Services
Internet Services
Networking
Access SolutionsDiginet ADSL Optic Fibre WiMAX
VSATMicrowave(P2P & PMP)
WiFi(Indoor & Outdoor)
3G/HSPA/LTE
MPLS VPN
Internet Bandwidth(Local & International)
Unified Communications
IT SecurityDomain Services
Enterprise App’s IP-CentrexStorage & Backup
12Ulwando Investments (Pty) Ltd
Web & EmailHosting Services
Domain Hosting Server Hosting Application Hosting
IT Policies
Office Enabling Solutions
Infrastructure Office Communication Solutions Vision & MissionBackground
Instant Messaging
Presence
Unified Messaging
Corporate Directory
SD/HD IP Cameras Video ConferencingIP Phone PC Client Mobile Client Pad Client
Huawei eSpace UC solution integrates voice, data, video and workflow applications. It can be widely used in scenarios ranging from home offices to large enterprises 13
Telecom Class Power Solutions
Infrastructure Equipment Power SolutionsVision & MissionBackground
Huawei eSpace PowerCube1000 solutions utilize an advanced power conversion technology & intelligent management to maximize efficiency of energy utilization & reduce power expenses.
Intelligent Video Surveillance
Infrastructure Video Surveillance SolutionsVision & MissionBackground
Up to 100 camera models for different surveillance scenarios. Wired and wireless transmissionmodes. IVS platforms for up to 200,000 cameras. Carrier class storage using NVRs & SANs.
IP Cameras
Analog Camera + Encoder
dome camera
box camera
semi-dome camera
4/8/16-camera DVR1/4-camera DVS
SD IPC
Infrared box Wireless box WDR box
IR semi-dome Violation-proof semi-dome
IR high-speed dome
HD IPC
Wide Dynamic RangeHD box LTE box
HD semi-dome HD dome
Platforms
(128 cameras)(16 cameras) (32 cameras)(8 cameras)
Small Platform Medium Platform Large Platform
IVS
Solutions
Security surveillance
Commandcenter
Safe City
Urban road surveillance
Rail surveillance
Traffic Surveillance
Government Police
Emergency Command
Industrial park security
Airport, prison, and campus
Campus Security
Turnkey WLAN Solutions
Infrastructure WiFi Coverage SolutionsVision & MissionBackground
Turnkey Indoor/Outdoor WLAN solutions based on 2.4GHz & 5GHz bands. Network planning to eliminate co-channel interference & improve throughput. Interconnection with other vendors.
Data Centre
Internet
Unified Security Gateway
Edge Router
Enterprise Ethernet Switch
Access Switch
Indoor/Outdoor Access Points
(with Access Controller)
ContentsPartner Profiles1
Solution Delivery & Customer Support3
VoIP Call Rates – Call Tariff Comparison4
Ulwando Value Proposition5
17
Company Profile2
Ulwando Investments (Pty) Ltd
Telepresence
HD Video Conferencing
Unified Communications
Indoor and Outdoor WiFi
Intelligent Video Surveillance
Telecom Class Power Supply Solutions
ImplementationOEM SupplierAuthorized SA
DistributorReseller
Project Management
Outsourced:• Installation, and• Commissioning
Account Management
Outsourced:• On-site repairs• Routine maintenance• Spare parts management
Huawei Solution Delivery & Customer Support
Customer Support
Ulwando Communication Solutions
18Ulwando Investments (Pty) Ltd
Key Account Manager
Installation, Configuration & Provisioning
Solution Architecture
Bid Management
Project Management
Customize Solutions: • Enterprise Solutions• Technical Proposals
Generate, Advise & Approve:• Full Commercial Proposals• Final Pricing & Discounts
Manage & Execute:• Work Scheduling (Proj Plan)• Delivery against SoW & T
Manage & Execute:• In-house & Outsource• Per Technical Proposal
Vodacom Solution Delivery Vodacom Customer Support
19Ulwando Investments (Pty) Ltd
Customer
24/7 Network Management Centre (NMC)
ConfigurationManagement
Service Provisioning
ServiceQueries
FaultManagement
Performance Management
Corporate Call Centre
AccountQueries
•Open/Close TT• Dispatching• TT escalation
• Payment &Billing issues
• Service outage• Additional services• New client inquiry
• New service• Re-activation• De-activation
• Client services• Based on SLA’s• OMC reports
• Configuration P&P• CR Approval/Reject• CR reference history
Vodacom Solution Delivery Vodacom Customer Support
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Key Account Manager
Customer
ContentsPartner Profiles1
3
4
Ulwando Value Proposition5
21
Company Profile2
Ulwando Investments (Pty) Ltd
Solution Delivery & Customer Support
VoIP Call Rates – Call Tariff Comparison
Tariff Comparison
Best Network Call Rates
Description Time Vodacom IP Talk Telkom Neotel Vox TelecomTelkom Fixed Geographic Peak R0.25c R0.46 R0.30 R0.39
Geographic Off Peak R0.25c R0.23 R0.15 R0.29
Non-Geographic Peak R0.33c R0.46 R0.50 R0.39
Non-Geographic Off-Peak R0.33c R0.23 R0.29 R0.29
Neotel Fixed Geographic Peak R0.27c R0.58 R0.15 R0.39
Geographic Off Peak R0.27c R0.58 Free R0.29
Non-Geographic Peak R0.36c R0.67 R0.29 R0.39
Non-Geographic Off-Peak R0.36c R0.67 Free R0.29
Vodacom VoIP All Hours 0c
Other Peak R0.36c R0.58 R0.30 R0.39
Off Peak R0.36c R0.67 R0.15 R0.29
Vodacom Mobile Peak R0.57c R1.30 R0.95 R1.49
Off Peak R0.57c R1.05 R0.85 R0.95
MTN Mobile Peak R0.60c R1.30 R0.95 R1.49
Off Peak R0.60c R1.05 R0.85 R0.95
CellC Mobile Peak R0.63c R1.30 R1.20 R1.49
Off Peak R0.63c R1.05 R0.96 R0.95
8ta Mobile Peak R0.63c R1.30 R1.20 R1.49
Off Peak R0.63c R1.05 R0.96 R0.95
22Ulwando Investments (Pty) Ltd
ContentsPartner Profiles1
Solution Delivery & Customer Support3
VoIP Call Rates – Call Tariff Comparison4
Ulwando Value Proposition5
23
Company Profile2
Ulwando Investments (Pty) Ltd
Why Ulwando?
Value Proposition
Integrated ICT Solutions
Elimination of duplicate IT/Telecom infrastructure for various ICT services
Innovation
ICT solutions based on leading edge technologies & methodologies
Migration
Migration towards cloud based ICT solutions in order to enjoy cost benefits
Cost Saving
Help customers realize cost savings in their total IT/Telecom expenditure!
24Ulwando Investments (Pty) Ltd
Contact UsSales Contact:Langa NyatiManaging Director Mobile: +2784 439 2898Email: [email protected]
Physical Address:Block B, 1st FloorWhitby Manor Office Estate167 14th RoadMidrand.
Ulwando Investments (Pty) Ltd t/a Ulwando Communication SolutionsCompany Registration: 2005/016790/07
25Ulwando Investments (Pty) Ltd