Ultimate Kit to IncreaseProductivity for Property Managers

The role of a property manager is complex and full of responsi-bilities. You have to care for the real estate property, make sales, collect rent, schedule maintenance and manage tenants all in a day’s work. Whether you’re in charge of multiple units or dealing with a variety of properties, your plate is beyond full.

Thanks to your diplomatic and organizational skills, you manage to get it done each and every day. However, it can be hard to keep residents happy and maintain occupancy rates while still having some normalcy in your day.

We’ve come up with the ultimate productivity kit to make your management plan a success. You’ll learn the insider’s tricks and tips for handling complaints and suggestions, organizing repair requests, dealing with parking issues and package management.

An EZTrackIt guide to helping property mangers increase productivity and handle tenant requests.

1-888-371-5956 | info@eztrackit.com

How to Handle Complaints Like a Champion

1-888-371-5956 | info@eztrackit.com

Requests should be written out to document in the issue.

Always include the date, time, parties involved and steps taken to re-

solve the issue.

Use a tracking system to file and organize all information.

Document follow-ups and the final resolution.

For tenants, you’re the face of the property and the direct contact for a variety of issues. Therefore, most complaints will come to you first, big or small. Handling complaints in a systematic, professional way will help you diffuse the situation as quickly as possible.

Reduce the number of incoming complaints by setting expectations from the get-go. You’ll need to explicitly state the responsibilities of both parties in the lease. Be sure to review these with the tenant and answer any ques-tions they may have.

Take time to note the condition of the rental property before a new tenant moves in. Take photos and have the new party sign off on pre-existing damage. You can also avoid minor problems by investing in and perform-ing regular maintenance.

Despite your best efforts, you will have complaints. Keep the following tips in mind when creating a complaint management system:

Finally, remember to always work towards positive relationships with your tenants. A simple care package upon arrival can go a long way and start you off on the right foot.

How to Make the Most of Tenant Suggestions

1-888-371-5956 | info@eztrackit.com

Tenants can provide a different perspective and share ideas on how to make your property even better. Take advantage of these invaluable sug-gestions through regular surveys.

There are different types of surveys that can be used to gather information and ideas. For suggestions and feedback, semi-annual reports will give you the data you need. You can even raffle off a gift card or another prize to encourage participation.

Surveys are also useful after repairs and maintenance. Perform a check-in to ensure that the problem is truly solved. This technique will also help you step in before a problem gets worse.

Lastly, send out a newsletter with updates, news about local events and get-togethers. Encourage tenants to send in any information they’d like to share with readers. It’s all about creating a community.

Essential Steps to Organizing Processes on Repair Requests

1-888-371-5956 | info@eztrackit.com

Repairs can be a major headache. With the right process, you can make organizing requests and getting the job done a breeze. The key to it all is communication. It helps keep people feeling calm and respected.

When creating your repair request plan, remember the guidelines below:

Decide on a time frame for callbacks. If you or another employee cannot

talk to the tenant immediately, what will be the deadline for returning calls?

Likewise, come up with a time frame for notification and resolution.

Aim to solve problems in as little as 24 hours.

For matters that cannot be resolved in this time frame, communicate with

tenant about where you are in the process within 24 hours.

Make sure any timeframes you set up follow the law.

Next, use an online portal if possible to receive requests. Digital

documentation will cut down on physical paperwork and make the

process streamlined.

If the repair is long term, follow up daily.

After the repair is finished, check in with the tenant and send a survey

Indispensable Steps to OrganizingProcesses on Parking Issues

1-888-371-5956 | info@eztrackit.com

Parking can be a tricky matter. Residents need to have access to convenient parking spots while leaving room for emergency vehicles. Keep the situation under the wraps by using these tips:

Make sure the lease highlights rules on parking.

Setup time frame for resolving matters like repairs.

Signage is your best friend.

Be sure to refer to local laws when marking spaces and putting up signs.

Repaint parking lines as needed.

Review rules for towing process before you need to actually do it.

Hire someone to patrol the area as needed.

Say consistent and take in feedback

Consider adding designated visitor parking spots.

Key Steps to Organizing Processes on Package Management

1-888-371-5956 | info@eztrackit.com

Thanks to our digital lifestyles, we’ve becoming accustomed to having in-stant information at our fingertips. When it comes to mail, the expectations are no different. Your tenants want to know when their packages are arriv-ing and have arrived as soon as possible.

Keeping up with package management on paper or with a self-made sys-tem leaves a lot of room for error. And if something goes wrong, you will be to blame. Before selecting a new program, take inventory of your biggest problems.

What are your tenants complaining the most about it? Is it delivery time or lost packages? Do they want more communication? Use this information to hone in on your priorities.

Remember that with all your different responsibilities, you need a system that can be learned quickly and accessed from devices you already have. Be sure to look for customization options that suit your needs.

EZTrackIt was designed with the multitasking property manager in mind. This touch and go program works with your smartphone to automate your package management plan. With EZTrackIt, you’ll be able to log in deliv-eries and notify tenants right away of arrivals, delays and status updates through email or text message.

Store all of your recipient information in the cloud for easy, secure access. It’s a win-win for both you and your residents. You’ll love increasing satisfac-tion and communication while they’ll enjoy shorter lines and waiting time. If you’re ready to up your productivity and dedicate your time to more press-ing matters, reach out to EZTrackIt for a consultation.

To solve your package tracking problems in a flash, get in touch with EZTrackIt today.

We’ll be happy to give you a free demo and discuss how to best meet the unique needs

of your mail center.

1-888-371-5956 | info@eztrackit.com

Request A Demo